Your Employees are your most valuable assets

Size: px

Start display at page:

Download "Your Employees are your most valuable assets"

Cameron Wiggins
6 years ago
Views:

User Centric Asset Management Your Employees are your most valuable assets Michel Delran

2 Agenda 1. Why should we worry? o Virtualize everything, mobile everywhere o An app for anything 2. Are we ready to get there? o Integrate all devices o Is an access right an asset? 3. Where is there? o What revolves around the user o IT, Non IT, Owned, Not Owned, Material, Immaterial 4. How do we get there? o Shifting from CMDB to Service Catalogue o Integrating with HR and Identity and Access Mgt 5. When do we start? 2014 Unisys Corporation Michel Delran. All rights reserved. 2

Traditional SACM Challenges to remain in control of the IT assets: Infrastructure

for Enterprise applications Most of them relating to the HW components End User

Software or mobile apps Most of them relating to software distribution and app stores

5 Traditional SACM Challenges to remain in control of the IT assets: Infrastructure assets: Servers, Network, Physical and Virtual Software Asset and License Management for Enterprise applications Most of them relating to the HW components End User Assets: Tangible Hardware Assets: PCs, Desktops, Mobile Device Management Installed Software or mobile apps Most of them relating to software distribution and app stores Billing an chargeback: Based on Assets? 2014 Unisys Corporation Michel Delran. All rights reserved. 5

Redefining what is an asset From: An item of property (tangible or intangible) owned by a person or company, regarded as having value To: Asset ISO55000 definition An item, thing or entity that has

6 Redefining what is an asset From: An item of property (tangible or intangible) owned by a person or company, regarded as having value To: Asset ISO55000 definition An item, thing or entity that has potential or actual value to an organization Applying to: Hardware, Software, Licenses, Services, Physical, Virtual, Mobile, SaaS Apps, Access rights, permissions, profiles, 2014 Unisys Corporation Michel Delran. All rights reserved. 6

7 Consumerization Define ownership Self Service Portals intuitive usage Amazon.com like experience Value to the user BYOT and Security Search engines and SEO Social Media and Communities Support (if not proposed by the IT, then the user will just pass through) Cooperation and Instant messaging - Skype/Lync 2014 Unisys Corporation Michel Delran. All rights reserved. 7

Portable media USB Drives and Keys OneDrive, Box, DropBox, icloud, etc

8 Blurred boundaries Private and Hybrid clouds Software as a Service - Anything as a Service Virtual workspaces - persistent and non persistent Portable media USB Drives and Keys OneDrive, Box, DropBox, icloud, etc Sharing anything 2014 Unisys Corporation Michel Delran. All rights reserved. 8

9 DevOps and Application perspective Apps for anything Agile development Imposed flexibility and reactivity Here and Now - On Demand - Real-time Assets? Composited Desktop Virtualization is the way forward Windows may not be the obvious choice. Apps become device agnostic End User Experience Browser based Assets Optimized license usage - based on metering Unisys Corporation Michel Delran. All rights reserved. 9

11 What defines your employees? Their role Their Job description Their responsibilities PERSONA (Standard) Define as many personas as necessary Their skills Their attitude Deviation from Standard Plan and account for deviations to the standard personas Confidentiality, Privacy, Social media, Reliability, Sustainability 2014 Unisys Corporation Michel Delran. All rights reserved. 11

Persona Based Assets Office Setup Laptop 15 Virtual Desktop Smart Phone Tablet

13 How joined are your processes? Environment My HR Role/respons Physical asset My Office Organisation Billing/Invoices Virtual Assets IT Services My Contracts My Requests My tickets Infra My Apps Self Service My Knowledge Mobile Phone/Tablet My technology My Security My Licenses Shared Allocated BYOT Health Compliance 2014 Unisys Corporation Michel Delran. All rights reserved. 13

IT & ITSM Finance What are the dependencies? What does it look like? How much is there?

14 Modelling the employee centric assets What do we want to manage? Why is it important? Where is the data? Facilities HR Organization How do we get to it? How does it fits with the rest? Who owns it? IT & ITSM Finance What are the dependencies? What does it look like? How much is there? Security PERSONA BASED PROFILING Procurement When is it available/usable? Who maintains it? SACM Workplace Who keeps it together and alive? Is it worth the trouble? 2014 Unisys Corporation Michel Delran. All rights reserved. 14

15 Employee Life Contribution Cycle Consider all stages and their impact on the solution Don t forget satisfaction surveys and WIIFM Absences Promotion Recruitment On-boarding Operation Termination Post-Employ Training Moves 2014 Unisys Corporation Michel Delran. All rights reserved. 15

16 Some lifecycle stage considerations Holidays Sick leave Maternity Accidents (Source HR) Absences Recruitment On-boarding Permanent/ Temp Contractor Partner (Source HR/ITSM) Training New skills New Role (Source HR/IT) Operation New role New profile VIP (Source IAM/HR) Promotion Termination Post-Employ Moves Disposal Disabling/deactivating Archiving Legal aspects (Source HR/IAM/ITSM) Location Home Based (Source HR/ITSM) 2014 Unisys Corporation Michel Delran. All rights reserved. 16

17 Defining your strategy at each stage Recruitment How soon should I worry? On-boarding What to order/install? Can I reuse some assets/licenses/acces ses? What should I keep alive? Absences Operation Training Is the portal fit for purpose? What is required? What is impacted? What do I need to recover/provide? Promotion Termination Moves What do I recover/wipe? Can I transfer? How do I know, what should I do? Location-aware support Post-Employ Recycle/Dispose/Archive? Legal aspects 2014 Unisys Corporation Michel Delran. All rights reserved. 17

18 Enabling the Solution (Conceptual view) Service Catalogue Service Request Orchestration Service Portal Request Fulfilment CMDB Asset Management HR Identity & Access Mgt IAM DB Active Directory 2014 Unisys Corporation Michel Delran. All rights reserved. 18

Boiling the ocean? This type of project is well fitted with an Agile methodology like Scrum. Define attainable sprints and get customer acceptance.

19 Boiling the ocean? This type of project is well fitted with an Agile methodology like Scrum. Define attainable sprints and get customer acceptance. Limit the scope first and progress by quick wins. Be reactive to changes and adaptations. Senior Management support is MANDATORY Unisys Corporation Michel Delran. All rights reserved. 19

GO BEYOND MOBILE DEVICE MANAGEMENT WITH A DIGITAL WORKSPACE WHITE PAPER

GO BEYOND MOBILE DEVICE MANAGEMENT WITH A DIGITAL WORKSPACE WHITE PAPER Table of Contents On Its Own, Mobile Device Management Can t Deliver on Modern Demands 3 Two Challenges, Two Solutions 3 Mobile Device