People Data Central: Anthem s Platform for Workforce Intelligence

Transcription

1 October 2nd, 2017 People Data Central: Anthem s Platform for Workforce Intelligence 1

2 Today s Presenters Joe Kalkman VP Talent Management Joe Knytych Staff VP Talent Insights Anand Joshi Director Business Analytics 2

3 Agenda CONTENTS Key Challenges Pre & Post Implementation Scenario Key Business Drivers Implementation Approach Benefits Realized 3

4 Anthem: A Health Benefits Leader Anthem, Inc. is working to transform health care with trusted and caring solutions. Our health plan companies deliver quality products and services that give their members access to the care they need. Anthem's Blue-licensed subsidiaries and their affiliates provide a comprehensive range of group and individual health benefit, life and disability products. 4

5 Company Overview Cognizant - A Responsible Global Corporate Citizen Founded in 1994 (NASDAQ: CTSH) 35+ Regional Sales Offices US Based HQ in Teaneck, NJ 1,255+ Active customers FY 2015 Revenue $12.4B (+21% YoY) FY 2016 Revenue $13.5B (+8.6% YoY) 100+ Global Delivery Centers 260,200+ Talent pool 20,000+ Projects Re-investment Strategy funding CoEs Market Cap Over $35 Bn Global Project Footprint Regional Offices Development Centers Cognizant Differentiators Strategy of Reinvestment Born Global Integrated Service Model Flexible Business Model Industry Alignment Talent Management Customer Value Associate Value Shareholder Value Customer Centricity Customer-First culture End to end services partner Global reach Two-in-a-box engagement model Reinvestment in relationships, capability enhancement and industry solutions Empowered teams - Culture of ownership, value creation & Innovation Unmatched growth opportunity Preferred employer in Engineering and Business Schools Lowest attrition rate among peers Six times in a row - Fortune s World's Most Admired company; #1 in All Start`s list (10 th year on this list) Forbes 9 th on Fast Tech 25 list Consistently meeting earning and revenue guidance High Market Capital (> 37Bn) and Significant Cash Reserve (> 3.8Bn) 5

6 Rationale for Human Resources Business Intelligence Data Insights Informed Decisions & Actions Disparate Sources Overabundance Varied Relevance Senior Leaders Line Leaders One Source of Truth Evidence-based Decisions Explicit Value 6

7 Framing the Solution: What does is look like and how to get there? Business Leaders So What Strategic: Scorecards/Dashboards Human Capital Scorecard Talent 2020 Refined Portfolio Value What s Happening Operational: Workforce Intelligence What If Responsive: Advanced Analytics People Data Central (Curated Trends & Reports) Oracle Business Intelligence, Data Visualization, Links People Analytics AI, Statistical Modeling Tools Providing relevant and timely workforce insights that drive informed talent discussions, decisions, and investments. HR Leaders Upskilling & Partnerships Optimized Infrastructure 7

8 Frustrating Reality BEFORE: 2016 AFTER: 2017 Source Systems Manual & Labor Intensive separate files! Compensation Goals & Perf Reviews Core HR/Payroll/Benefits Talent Acquisition Succession Planning Financials / Hyperion Associate Relations Learning Mgt System Learning Evaluation NAO / Exit Surveys Wellness ARG NAO ARRT QIP Other Learning Outcomes Learning Mgt System Contingent Labor Learning Evaluation Misc Surveys Data queries Data mining Reporting Analytics ARRT Many Others Help! User Interface How do I get information?... Reader ROPE End User Source Systems Automated... Compensation Goals & Perf Reviews Core HR/Payroll/Benefits Talent Acquisition Succession Planning Financials-Hyperion ROPE Associate Relations Learning Mgt System Learning Evaluation Learning Outcomes NAO / Exit Surveys Wellness Contingent Labor People Data Central My Portal... Sample Outputs EPI HC Scorecard WF Intelligence Rpts/DBs 100s of Rpts, dashboards ARRT, PTO, OE Gov, etc. MtM / ROPE / LMS Associate Surveys Predictive Models: DFT End User 8

9 Key Business Drivers Integrated access to all Human Capital data and Key Performance Indicators Intuitive Data Visualization: Interactive dashboard for Hire to Retire Human Capital Performance Indicators Relevance and Adoption Scalable: Solid foundation of HR Analytics that scales to adapt other data sources Low TCO: Low cost associated deployment and operations 9

10 Integrated Access all Human Capital Data Compensation/Goals/Performance/Learn Core HR/Payroll/Benefit Talent Acquisition/Succession Planning Financial Consolidation Non Curated Data 10

11 People Data Central A portal for all workforce information Workforce Intelligence Interactive Dashboard Insight Spotlight, periodic spotlight on interesting business insights Executive Scorecard, a strategic view of outcome based measures Topical reports Seamless links to additional analytics and relevant external reporting tools 11

12 Implementation Highlights Delivery Timeline: 6 months Project environments: 2 Critical Tasks Cloud infrastructure provisioning Application installation Load configuration Application extension to support business reporting requirements Development External data mashup People Data Central portal Workforce Intelligence interactive dashboards Drill-to-detail reporting collateral Integrated authentication with Fusion/Anthem SSO Data security Rollout training to 300+ user community Kickoff 29 Aug '16 Go-Live 15 Mar ' Aug Sep Oct Nov Dec Jan Feb Mar wk Provisioning 29 Aug 16 Install 4 wks 30 Sep 16 Configure 4 wks 28 Oct 16 Extend 12 wks 27 Jan 17 Mashup 4 wks 24 Feb 17 Rollout 4 wks 15 Mar 17 12

13 IntuitiveData Visualization Availability of breadth and depth of Human Capital Metrics Seven Dashboards on Hire-to-Retire HR operations Fifty summary views with Drill to detail level reports Twenty Topical Reports Ten Dashboard Filters Thousands of unique business insights Ad-hoc analysis using intuitive interface customized to support HR business requirements Easy to use interface to mashup new data (e.g. Excel worksheets) with Curated Data for unique business insights 13

14 Scalable Framework: Oracle BI Apps on Cloud Technical Architecture 14

15 Low TCO Built on Oracle BI Cloud Service leveraging Oracle BI Apps HR Analytics Pre-built HCM Analytics Workforce Deployment (CORE HR) Talent Profile Management Compensation Recruitment Succession Planning Time & Labor Payroll Absence and Leave Accrual Cloud Platform Lower TCO than on premise solution Shared infrastructure administration with Oracle Built in Connectors Integrate data from many sources Fusion HCM Adapters Taleo Adapters PeopleSoft Adapters Universal Adapters Agile Deployment Modular approach Complete, Concept to Production sprint Quick ROI for each increment Implement Analytics module/s, Build extensions, Mashup Seeded Dashboards Workforce Effectiveness Workforce Deployment Workforce Development Retention Recruitment Absence and Accrual Compensation Talent Management Payroll Time & Labor Self-Service Data Discovery On the fly file upload Mashup with curated data 15

16 Scalable Framework Interactive Visualization, Views and Dashboards Integrated Report Catalog Integrated Semantic Layer on BICS Platform Adapters and Data Mashup Non-Oracle Cloud Applications On Premise Applications Oracle Cloud Applications 16

17 Integrated Access to all Reporting/Analytical Tools Oracle BI Application HR Analytics Oracle Visual Analyzer Oracle Transactional Business Intelligence PeopleSoft Operational Reporting Static Content Tableau Analysis 17

18 Refining our portfolio to show explicit value 18

19 Upskilling & Change Management We are committed to build the data/analytics mindset, muscle, and momentum for Anthem HR, increasing competency, cadence, and quality of data driven decisions HR Associates TI Associates Quarterly Webcasts New Tool Training Talent Insights Network Industry Benchmarking Skills-based Training Stretch Assignments Data Acumen Data Access Data Customization Self-Service Tools Expert Analysis Data Visualization Predictive Analytics Story Telling 19

20 Oracle Customer Success Management A partner is success! Advocacy Anthem s most vocal, driven, and passionate advocate within Oracle Helped remove roadblocks Escalation Management at all levels Secured Executive Sponsorship from within Oracle Sales as well as Oracle Development Honesty Acted as Anthem s Trusted Advisor Very honest and transparent which enabled building a strong partnership Expertise Helped with onboarding and understanding provisioning of all the different environments Conducted hands-on Visualization workshop and attended onsite F2F design/planning meetings Always available and easily accessible 24x7 From Day 1, ongoing daily engagement with the Anthem project team and with KBACE team 20

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22 Join our leadership at our Digital Innovations Jillians Request a meeting now at Jillian's San Francisco 175 Fourth Street San Francisco CA Across from Moscone West To download this presentation visit this page after the show: ADD Your Speaker Page Short URLTBD Join us at Jillian s and receive an Ebook version of What to do When Machines Do Everything, by Malcom Frank, Ben Pring, and Paul Roehrig 22

23 Thank You