Oakland County Department of Information Technology Project Scope and Approach

Transcription

1 Oakland County Department of Information Technology Project Scope and Approach Project Name: Remote Access Management Project ID: TP2186RA Leadership Group: Information Technology Steering Committee Department: Information Technology Division: Technical Systems and Networking Project Sponsor: Kevin Bertram Date Requested: 4/28/1 PM Customer No. 186 Request Type: New Development IT Team Name: Network Services IT Team No: P Project Manager/Leader: Mahesh Parab Account Number: 173 Account Description: Technical Systems and Networking Customer Name: Information Technology Grant Funded? No Mandate? No Mandate Source: Project Goal To conduct an assessment of remote access options, including implementation of remote access service so as to improve productivity of remote and mobile users. Business Objective To conduct an assessment of remote access options, including device based VPN services to formulate a strategy for remote access management. Develop remote access service(s) that balance the security, functionality, licensing impact, and costs against the requirements of County departments. Major Deliverables Analysis and Recommendation Report including: Delineation of remote access needs including mobile staff, field staff, business continuity staff and occasion work-at-home staff. Assessment of remote access methods on software licensing, hardware configuration, and security configuration. Research and implement Virtual Desktop (VDI) product. Recommendation on approach(s) to provide services. Approach Project team will work with TSN networking and workstation services team to Conduct product research. Review vendor presentation. and Produce a feasibility report to outline possible deployment of remote access service. Produce a feasibility report to outline possible deployment of remote access service using Virtual Desktop (VDI). Form Rev. 9/1/26 Page 1 Project Rev. 8/28/12

2 Oakland County Department of Information Technology Project Scope and Approach Project Name: Remote Access Management Project ID: TP2186RA Business Objective Deploy remote access service(s), so that the security, functionality, licensing impact, and costs against the requirements of County departments are balanced. Major Deliverables Remote access service to mobile and field staff. Knowledge documents - to support the remote access service. and Standard operating procedures - for managing the remote access service. Approach Project team will work with TSN networking, workstation services and internal services team to Implementing remote access solution for current mobile and field staff, and Developing guidelines, knowledge documents and standard operating procedures to manage and support the remote access service. Research & Analysis SEMCOG County IT Collaboration Research N/A Gartner Research Recommendation N/A VDI product implementation IT Tech review to assess CITRIX solution. Benefits See Return on Investment (ROI) Analysis Document Intangible Improved Service None identified. Form Rev. 9/1/26 Page 2 Project Rev. 8/28/12

3 Oakland County Department of Information Technology Project Scope and Approach Project Name: Remote Access Management Project ID: TP2186RA Product/Service Accuracy Product/Service Productivity None identified. Impact Number of Users All Divisions All Leadership Groups All Risk Business Environment Medium project will require some changes to existing business processes. Technical Environment Medium previously implemented technologies with new aspects and/or new requirements. Assumptions Staffing IT staffing: resources will be available for the hours indicated per the attached project plan. Other Staffing: additional staffing will be available as follows: Role: Name Hours per Day Project Sponsor Kevin Bertram As needed. Facilities None identified. Technical Form Rev. 9/1/26 Page 3 Project Rev. 8/28/12

4 Oakland County Department of Information Technology Project Scope and Approach Project Name: Remote Access Management Project ID: TP2186RA The scope of this sizing will require a review, based on the outcome of the DR2181IF (Mobile Device Assessment) project. Implementing second business objective is subject to finding of feasibility studies in the first business objective. Implementation estimates are based on assumption to rollout out service around Checkpoint Secure Remote Access Solution and are subject to change depending upon specific solution selected during the product research conducted in first business objective. Implementation estimates are based on assumption to rollout out service around Citrix VDI Solution and are subject to change depending upon specific solution selected during the product research conducted in first business objective. Estimates for VDI solution is based on implementing the solution for 2 devices. Post production rollout estimates are based on 2% of devices will require support post rollout. Funding Information Technology Other The Project Management, Scope and Contingency estimates are based on PMO standard of 2, 1, and 2 % of core work. Priority Constraints None identified. Exclusions None identified. Form Rev. 9/1/26 Page 4 Project Rev. 8/28/12

5 Oakland County Department of Information Technology Project Scope and Approach Project Name: Remote Access Management Project ID: TP2186RA PROJECT PHASE AUTHORIZATION Phase(s): All Total Estimated Application Services Hours: 3 Cost: $3,66 Total Estimated Technical Systems Hours: 1,775 Cost: $78,8 Total Estimated CLEMIS Hours: Cost: Total Estimated Internal Services Hours: 2 Cost: $2,44 IT Application Services Division Manager Approval: IT Technical Systems Division Manager Approval: IT CLEMIS Division Manager Approval: IT Internal Services Division Manager Approval: IT Management Approval: Approved: Yes No Reason: Project Sponsor Approval: Title: PROJECT SUMMARY Authorized Development (see above) Hours: 1,825 Cost: $84,18 Preliminary Estimated Development for Future Phases Hours: Cost: Grand Total Estimated Development Hours: 1,825 Cost: $84,18 Form Rev. 9/1/26 Page 5 Project Rev. 8/28/12

6 Oakland County Department of Information Technology Project Scope and Approach Project Name: Remote Access Management Project ID: TP2186RA Customer Acceptance of Product: PROJECT COMPLETION AUTHORIZATION Title: Project Office Review: Form Rev. 9/1/26 Page 6 Project Rev. 8/28/12

7 Information Technology Strategic Plan Alignment TP2186RA - Remote Access Management Provide an Enhanced Application Service Offering Increase application integration through web services Research and develop a Constituent Relationship Management (CRM) strategy Improve the quality, reliability and availability of all applications Increase the agility and responsiveness of business units by expanding customer analytics Promote mobility and location integration in business applications Utilize ecommerce platform to offset costs and expand product offerings to customers X Leverage the County's Internet presence and portal as a branded consolidated point of access to all County information and services through a web browser Centralize identity and access management for all applications and content Enhance ability to provide effective and timely customer (County departments and CVTs) service Implement a centralized service center strategy to provide a single point of contact for service delivery Implement the IT Library (ITIL) best practice framework for IT Service Management Define a service and support strategy that clearly identifies the IT service provided Provide a high-quality training program to empower employees through technology Develop a formalized customer communication plan Build IT Staff expertise through professional development Expand capacity through ongoing organizational review and selective outsourcing Implement a Standardized Strategy Deliver services using a shared technology infrastructure wherever possible Implement a Microsoft infrastructure strategy Implement a consolidated security strategy Establish a standard personal computing hardware and software product suite, SLA, and replacement schedule for all County personal computers X Establish support cost model and SLA for all offerings outside Improve service availability through network design and management strategies Establish enhanced capacity planning and recovery management strategies X Run Date 8/28/212 Page 1 of 1

8 Project Summary As Of: 8/28/212 Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Benefits/Savings: Tangible Benefits Subtotal: Cost Avoidance Subtotal: Costs: Development Services Subtotal: 168,249 5,824 5,824 5,824 5,824 5, ,369 Subtotal: 24, 5, 5, 5, 5, 5, 49, Software Subtotal: Subtotal 1,35 1,35 1,35 1,35 1,35 1,35 8,1 Training Subtotal: Other Subtotal: Annual Statistics: Annual Total Savings Annual Total Costs 193,599 12,174 12,174 12,174 12,174 12, ,469 Annual Return on Investment (193,599) (12,174) (12,174) (12,174) (12,174) (12,174) (254,469) Annual Costs/Savings Ratio.%.%.%.%.%.% Project Cumulative Statistics: Cumulative Total Savings Cumulative Total Costs 193,599 25, ,947 23, , , ,469 Cumulative Return on Investment (193,599) (25,773) (217,947) (23,121) (242,295) (254,469) (254,469) Cumulative Cost/Savings Ratio.%.%.%.%.%.%.% Year Positive Payback Achieved State or Federal Mandate? Signatures: NO PAYBACK Benefits Reviewed By Project Sponsor Costs (including IT Resources) Reviewed By Information Technology Project Manager app/project Summary Date Printed: 8/28/212 Page 1 REV: February 17, 29

9 Savings Detail As Of: 8/28/212 Benefit/Savings Description Project Savings Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Savings Improved security for remote access connections on county domain. Intangible Benefit Improved management for microsoft windows cal licenses. Intangible Benefit Annual Multiplier app/savings Detail Date Printed: 8/28/212 Page 2 REV: February 17, 29

10 Savings Detail As Of: 8/28/212 Benefit/Savings Description Improved security for remote access connections on county domain. Improved management for microsoft windows cal licenses. Project Savings Category Intangible Benefit Intangible Benefit Affects Project ROI? Potential Savings Extensions Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Y4 Y5 Y6 app/savings Detail Date Printed: 8/28/212 Page 3 REV: February 17, 29

11 Savings Summary As Of: 8/28/212 Benefit/Savings Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Tangible Benefit: Tangible Benefits Subtotal: Cost Avoidance: Cost Avoidance Subtotal: Intangible Benefit: Improved security for remote access connections on county domain. Improved management for microsoft windows cal licenses. Savings Total: app/savings Summary Date Printed: 8/28/212 Page 4 REV: February 17, 29

12 Cost Detail As Of: 8/28/212 Cost Description Project Cost Category Budget Category/Funding Source Units Rate per Unit Total Cost Affects Project ROI? Potential Cost Annual Multiplier Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 IT Hours - New Development Development Svcs IT - Information Technology / 173 1, ,425 x 162,425. IT Hours - System Maintenance Development Svcs IT - Information Technology / ,912 x x x x x x 2,912. 2,912. 2,912. IT Hours - Customer Support Development Svcs IT - Information Technology / ,912 x x x x x x 2,912. 2,912. 2,912. IT Hours - Planned Maintenance Development Svcs 122 User Hours - New Development Development Svcs User Hours - PTNE/OT Development Svcs Contractor Professional Services Development Svcs Acquisition IT - Information Technology / , x 2,. Acquisition IT - Information Technology / , x x x x x 1,. 1,. Maintenance IT - Information Technology / , x x x x x x 4,. 4,. 4,. Annualized Virtual Server Service Cost IT - Information Technology / ,35 1,35 x x x x x x 1,35. 1,35. 1,35. Notebook - Acquisition 1,223 Notebook - Maintenance 2,372 Tablet Notebook - Acquisition 2,12 Tablet Notebook - Maintenance Laserprinter - Acquisition 1,432 Laserprinter - Maintenance 1,14 Image Workstations - Acquisition Image Workstations - Maintenance 3,496 PC Maintenance User Owned 2,34 Printer Maintenance User Owned 1,72 Package Software - Acquisition Software Package Software - Maintenance Software Business Objects Access Software Term Emulation SFTW-Acquisition Software Term Emulation SFTW-Maintenance Software Server - Acquisition/Upgrade 8, Server - Maintenance 36 Server Sftwre - Acquisition/Upgrade 335 Server Sftwre - Maintenance Server Rack Mount 4 Oracle Enterprise Per Processor - Includes Year 1 Maintenance 21,372 Oracle Enterprise Per Processor - Year 2 and Beyond 3,432 MS SQL Server Standard Per Processor - Includes Year 1 Maintenance 4,725 MS SQL Server Standard Per Processor - Year 2 and Beyond 946 MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance 19,693 app/cost Detail Date Printed: 8/28/212 Page 5 REV: February 17, 29

13 Cost Detail As Of: 8/28/212 Cost Description Project Cost Category Budget Category/Funding Source Units Rate per Unit Total Cost MS SQL Server Enterprise Per Processor - Year 2 and Beyond 3,939 Affects Project ROI? Potential Cost Annual Multiplier Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance 3,56 Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond 71 Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance 13,18 Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond 2,635 SSL Certificate 845 TBD TBD TBD TBD Internet Access 18 Project Staff Training Training User Training Training app/cost Detail Date Printed: 8/28/212 Page 6 REV: February 17, 29

14 Cost Detail As Of: 8/28/212 Cost Description IT Hours - New Development IT Hours - System Maintenance IT Hours - Customer Support IT Hours - Planned Maintenance User Hours - New Development User Hours - PTNE/OT Contractor Professional Services Acquisition Acquisition Maintenance Annualized Virtual Server Service Cost Notebook - Acquisition Notebook - Maintenance Tablet Notebook - Acquisition Tablet Notebook - Maintenance Laserprinter - Acquisition Laserprinter - Maintenance Image Workstations - Acquisition Image Workstations - Maintenance PC Maintenance User Owned Printer Maintenance User Owned Package Software - Acquisition Package Software - Maintenance Business Objects Access Term Emulation SFTW-Acquisition Term Emulation SFTW-Maintenance Server - Acquisition/Upgrade Server - Maintenance Server Sftwre - Acquisition/Upgrade Server Sftwre - Maintenance Server Rack Mount Oracle Enterprise Per Processor - Includes Year 1 Maintenance Oracle Enterprise Per Processor - Year 2 and Beyond MS SQL Server Standard Per Processor - Includes Year 1 Maintenance MS SQL Server Standard Per Processor - Year 2 and Beyond MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance Project Cost Category Development Svcs Development Svcs Development Svcs Development Svcs Development Svcs Development Svcs Development Svcs Software Software Software Software Software t Extensions Y4 Y5 Y6 2,912. 2,912. 2,912. 2,912. 2,912. 2,912. 1,. 1,. 1,. 4,. 4,. 4,. 1,35. 1,35. 1,35. app/cost Detail Date Printed: 8/28/212 Page 7 REV: February 17, 29

15 Cost Detail As Of: 8/28/212 Cost Description MS SQL Server Enterprise Per Processor - Year 2 and Beyond Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond SSL Certificate TBD TBD TBD TBD Internet Access Project Staff Training User Training Project Cost Category Training Training t Extensions Y4 Y5 Y6 app/cost Detail Date Printed: 8/28/212 Page 8 REV: February 17, 29

16 As Of: 8/28/212 Cost Summary Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Development Services: IT Hours - New Development 162, ,425 IT Hours - System Maintenance 2,912 2,912 2,912 2,912 2,912 2,912 17,472 IT Hours - Customer Support 2,912 2,912 2,912 2,912 2,912 2,912 17,472 IT Hours - Planned Maintenance User Hours - New Development User Hours - PTNE/OT Contractor Professional Services Development Services Subtotal: 168,249 5,824 5,824 5,824 5,824 5, ,369 : Acquisition 2, 2, Acquisition 1, 1, 1, 1, 1, 5, Maintenance 4, 4, 4, 4, 4, 4, 24, Subtotal: 24, 5, 5, 5, 5, 5, 49, Software: Software Subtotal: : Annualized Virtual Server Service Cost 1,35 1,35 1,35 1,35 1,35 1,35 8,1 Subtotal 1,35 1,35 1,35 1,35 1,35 1,35 8,1 Training: Training Subtotal: Other: Other Subtotal: Costs Total: 193,599 12,174 12,174 12,174 12,174 12, ,469 app/cost Summary Date Printed: 8/28/212 Page 9 REV: February 17, 29

17 As Of: 8/28/212 Assumptions Date Assumption Description 27-Jul-1 Cost Detail - Line hours from the Workbench WBS includes blended rate cost of $89 for TSN and IT resources. 27-Jul-1 Cost Detail - Line 4,5 -- One hour per week for system maintenance and customer support at cost of $ Jul-1 Cost Detail - Line 1 -- Assuming CISCO SDRAM USB remote user device will be acquired for 2 users in current environment. 27-Jul-1 Cost Detail - Line Assuming 1% increase in mobile/field staff per year. 27-Jul-1 Cost Detail - Line Assuming 2% annual maintenance for devices purchased. app/assumptions Date Printed: 8/28/212 Page 1 REV: February 17, 29