SAAIR 2015 Conference How mature is BI in your ins1tu1on. can we know?

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1 SAAIR 2015 Conference 2015 How mature is BI in your ins1tu1on. can we know? 1

2 Outcomes BI defini1on update Overview of BI models from literature Cost benefit or ROI How can you know how mature your ins1tu1on s BI is Instrument to monitor maturity progress

3 BI defini1on update BI is oeen described as an umbrella term BI combines data collec1on and data storage with analy1cal tools in order to synthesize informa1on that helps support decision making. It facilitates managerial work and increases the decisions based on relevant informa1on as opposed to decisions based on personal experience and judgment. BI is an analy1cal process that converts disintegrated data into knowledge and ac1on- oriented informa1on. This informa1on is then used in the decision making processes and in the achieving of business goals (Näslund, 2014).

4 BI maturity How mature is BI in your ins1tu1on. can we know?

5 The Data Warehousing Ins1tute

6 Gartner

7 HewleV Packard

8 Financial methods to determine cost benefit Total Cost of Ownership: Considering direct and indirect costs Payback analysis: Determines how long it takes for an informa1on system to pay for itself through reduced costs and increased benefits ROI: %Rate comparing total net benefits to total costs Net Present Value NPV: Total value of benefits minus total value of costs both reflec1ng the point in 1me each occurred Cost Savings Reduc1on or elimina1on: consolida1ng disparate reports waste reviewing mul1tudes data and reports 1me in coordina1ng and monitoring complex processes effort enforcing regulatory compliances redundancies for processing similar data Addi1onal Business Opportunity BeVer decision making / insight / service: current or live informa1on improved data visibility - enhanced visualisa1on Proac1ve and 1mely excep1on management and alerts customer service enhanced (Malik, 2005)

9 When to use BI Maturity Assessments Strategy Formula1on Determine To- Be Gap Analysis Roadmap Strategy Execu1on Performance Monitoring Assess level of maturity Strategy Refresh Refresh alignment

10 BI Delivery Architecture Customer Engagement Model Organisational Structure IT Engagement Model Release Management BI Delivery Management SDLC Testing Methodology BI Methodology

11 BI Governance architecture BI Funding Policies & processes Governance structures Standards & guidelines Tools & technologies Business data defini1on Roles and responsibili1es Data defini1on and taxonomy Repositories Technical data defini1on Training and educa1on Data categorisa1on EL and data integra1on tools Data access and integra1on Business data stewardship Master data management Repor1ng dashboarding & analy1cal tools Data management and monitoring Execu1ve steward organisa1ons Metadata management Integra1on architectures Data distribu1on and control Data professionals Data quality management Delivery management tools BI Performance Management

12 BI Information architecture Staging Informa1on Dissemina1on (Repor1ng, Analy1cs, Visualisa1on) Business Informa1on models activity Data mining monitor Predictive Embedded BI BI as customer service DW Visualisa1ons analytics Prescriptive analytics B2B integrated BI Replica1on Data extrac1on & system integra1on

13 No. of Members Legend Recreational COMPSK EXECUTIVE OFFICIAL PRECSK TESTSK AB BC CO EO FO MB NB NF BI Technical architecture BI TECHNICAL MANAGEMENT LAYER Security Administra1on Job Scheduling Monitoring Tuning Source connection & integration layer Meta data layer Exploitation layer HR ETL Real time Batch Data marts Estate s Students Financ e Researc h DW Transforma1on & Storage Semantic layer Data marts Repor1ng OLAP Mining Dashboarding Scorecards Predic1ve Ad hoc Exports Master data management Data Quality management

14 4 Dimensions of BI Maturity Organisational Culture Business ownership & commitment Information Architecture Delivery Architecture Technical Architecture Governance Architecture Level of Business Adoption Business Value (ROI)

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16 Leading BI Maturity Scorecard

17 Lagging Organisa1onal outcomes of BI Maturity

18 The End Is there any poli1cal will to improve the BI maturity and is there planned direc1on? Thank you