Senior Workforce Analyst, Forecasting and Planning

Transcription

1 Senior Workforce Analyst, Forecasting and Planning Services and Access, Service Delivery and Operations As part of the Forecasting and Planning team, the Senior Workforce Analyst provides technical leadership for the strategy, design and delivery of demand forecasting and strategic/tactical workforce planning across Services and Access and Operations groups. Reporting to: Manager Forecasting & Planning Location: Wellington Salary range: Delivery Band H What we do matters our purpose Our purpose is to serve and connect people, communities and government to build a safe, prosperous and respected nation. In other words, it s all about helping to make New Zealand better for New Zealanders. How we do things around here our principles We make it easy, we make it work Customer centred Make things even better We re stronger together Work as a team Value each other We take pride in what we do Make a positive difference Strive for excellence Working effectively with Māori Te Aka Taiwhenua our Māori Strategic Framework enables us to work effectively with Māori. We accept our privileged role and responsibility of holding and protecting the Treaty of Waitangi / Te Tiriti o Waitangi.

2 What you will do to contribute Provide workforce planning for Services and Access and Operations frontline people Develop and maintain forecasting, planning and scheduling tools Provide analysis and design of optimal shift patterns and rostering to match demand and ensure efficient utilisation of people Develop and manage the process for deployment of people across Services and Access and Operations groups Support and mentor other people within the team by proactively sharing knowledge and providing advice and peer review As a result we will see The availability of planning and scheduling tools across Services and Access and Operations groups Specialist knowledge and advice is shared with the team of Workforce Analysts Processes and tools are developed to support the deployment of frontline people across Services and Access and Operations groups Capability is developed within the team by promoting a continuous learning environment, through effective mentoring of team members Operations and Systems Support and analysis Provide forecasting and modelling of future workforce needs Provide information and analysis to establish baselines and measurements for benefits realisation Provide demand forecasting and planning to support cohort-based recruitment and training Work collaboratively with other Support functions to provide information and advice on systems performance Support the Customer Design and Uptake teams, in managing changes to business processes including identifying skill and training gap implications and Work with the Customer Design and Uptake teams to identify and analyse the potential impact of changes and improvement initiatives on existing business processes to identify the implications, benefits and risks for operational performance and service delivery Provision of relevant forecasts of workforce needs in a changing environment Cohort-based recruitment and training is informed by appropriate forecasts Operations groups are well positioned to understand baseline data to enable transparent reporting on the impact of change Operations management teams are informed about system performance and capability Page 2 of 5

3 What you will do to contribute Inform strategic direction Define workforce planning system, and inform and support the development of business cases to deliver fit for purpose tools Inform investment in technology Work collaboratively with Service Delivery and Operations management to ensure workforce planning tools meet our future Business Maintain knowledge of developments in workforce planning and workflow distribution technology, and provide trusted strategic advice Work collaboratively with Support teams and Technology Services and Solutions to provide fit for purpose systems and tools Management Support Work collaboratively with the Services and Access and Operations leadership teams to ensure that frontline business units are well supported through strategic planning, business systems, business information and a structured approach to business improvement Ensure we have the capability to provide information that meets strategic planning and reporting Provide analysis and reporting to support transparent cost allocation Relationship Management Develop effective working relationships with managers and colleagues in Services and Access and Operations to contribute to a positive team culture Develop effective working relationships with colleagues in Service Delivery and Operations and the wider Department, particularly those who are involved in workforce planning Health and safety (for self) Work safely and take responsibility for keeping self and colleagues free from harm Report all incidents and hazards promptly Know what to do in the event of an emergency Cooperate in implementing return to work plans As a result we will see We will have the tools needed to for workforce planning Managers will receive sound advice on where to invest in new technology and the associated business benefits Workforce planning tools meet future business needs Operations Managers are informed about new developments in workforce planning and workflow distribution technology Technology Services & Solutions work programmes deliver systems and tools that are fit for purpose and meet our needs Frontline business units planning, systems, information and improvement are well supported Accurate information is provided to support strategic planning and reporting Transparent and timely reports are provided that support cost allocation Positive and effective working relationships with managers and colleagues in Services and Access and Operations Effective working relationships with colleagues in Service Delivery and Operations and Internal Affairs A safe and healthy workplace for all people using our sites as a place of work. Health and safety guidelines are followed Page 3 of 5

4 Advise Collaborate with Influence Inform Manage/ lead Deliver to Who you will work with to get the job done Internal External Forecasting and Planning Manager and other staff Services and Access and Operations managers and people Customer Design and Uptake teams Te Ara Manaaki Technology, Services & Solutions External vendors/suppliers Other government agencies Your delegations Human Resources and financial delegations Direct reports Your success profile for this role At DIA, we have a Capability Framework to help guide our people towards the behaviours and skills needed to be successful. The core success profile for this role is Specialist. Keys to Success: Problem solving Critical thinking Interpersonal savvy Navigating complexity Communicating with influence Technical and specialist learning Z None What you will bring specifically Experience: Substantial experience in workforce planning, modelling and roster systems across a multichannel operation Proven experience in the design and implementation of systems for workforce management Knowledge: Knowledge of Government procurement policies and procedures Education and Professional Membership: A relevant tertiary qualification or equivalent experience Skills: Relationship Management: the ability to develop strong stakeholder relationships and exercise influence Strategic capability: the ability and desire to think beyond immediate issues, to consider the long-term and broader implications, and clearly identify what needs to be done Sound project management skills: able to plan, manage and follow through, ensure the best flow and completion of activities that Page 4 of 5

5 Your success profile for this role What you will bring specifically deliver project results, on time, to specification and within budget System and information management skills: able to manage information and systems needed to achieve business objectives Systems thinking skills: able to predict and influence the behaviour of any system through understanding the underlying structure Strong self-management skills: able to take the initiative on workforce planning analysis activities without assistance, to apply a range of appropriate analytical techniques with minimal supervision, and to solve problems with minimal supervision Other : New Zealand Citizenship The ability to attain and maintain a security clearance Page 5 of 5