System & Business Improvement Analyst Charities Services, Service Delivery and Operations

Transcription

1 System & Business Improvement Analyst Charities Services, Service Delivery and Operations In Charities Services we promote trust and confidence in charities, encourage good governance, support charities efficiency and effectiveness and require charities to comply with their obligations under the law. We register and monitor charities and build sector capability to comply with the law by providing guidance material, online and print resources. The System & Business Improvement Analyst will: Lead the development of new systems and information repositories and work with the wider Charities Services group to enhance existing systems to improve efficiency and effectiveness. Assist in the technical aspects of system reporting and build Charities Services staff capability in this area. Provide stewardship of the key on-line portals for the Department s interaction with the public including the Charities Register, Charities Services website, and other relevant online business tools as required (the Product Suite). Help to set the direction of products in collaboration with key stakeholders across government so the products are well aligned and highly valued by customers. Work closely with internal and external providers to ensure desired outcomes are met. Reporting to: Manager Engagement & Business Improvement Location: Wellington Salary range: Information Technology H $78,331 - $105,978 What we do matters our purpose Our purpose is to serve and connect people, communities and government to build a safe, prosperous and respected nation. In other words, it s all about helping to make New Zealand better for New Zealanders. How we do things around here our principles We make it easy, we make it work Customer centred Make things even better We re stronger together Work as a team Value each other

2 We take pride in what we do Make a positive difference Strive for excellence Working effectively with Māori Te Aka Taiwhenua our Māori Strategic Framework enables us to work effectively with Māori. We accept our privileged role and responsibility of holding and protecting the Treaty of Waitangi / Te Tiriti o Waitangi. What you will do to contribute System analysis Analyse trends in usage of relevant systems to identity opportunities for enhancement Support the Intelligence & Data Analyst to report on Charities Register usage, trends, points of value and assist in providing charities data. Work closely with relevant technical DIA representatives (e.g. from TSS) to manage usability, availability and effective evaluation of the performance of the system Use systems thinking to help identify inefficiencies and improve process management As a result we will see Systems are in place that are fitfor-purpose and support and enable Charities Services teams to carry out their work A reliable, effective and efficient Product Suite delivering what is needed to internal and external stakeholders A schedule of future system improvements that is prioritised according to impact, cost and broader Charities Services strategic priorities Page 2 of 6

3 What you will do to contribute Product suite leadership and management Champion and maintain the Product Suite, including leading its promotion and highlighting its value to user groups (both internal and external) Work with key stakeholders to establish and agree a strategic direction for the Product Suite Undertake promotional activities to raise awareness and profile of your specialist products within the portfolio Support development of business cases and proposals to recommend and support future enhancements of the Product Suite Provide subject matter expert advice and advocacy to support awareness and uptake of the different products provided by the portfolio. Represent/champion business requirements in relation to drivers, points of leverage and challenges including taking the lead or participating in related projects/initiatives as required Lead, manage and maintain the business improvement needs in relation to the product suite with input from the wider Charities Services group Develop and maintain product roadmaps reflecting all aspects including Content Design and Architectural input. Manage issues resolution related to the Product Suite, working closely with relevant staff in Customer Services. System reporting and supporting staff capability Support Intelligence and Data Analyst with technical data requirements Play key role in understanding process flows Establish reporting efficiencies/autonomy Provide coaching and support to staff on the administration of system reporting, queries and issues Play a key role to help troubleshoot issues that arise within the Product Suite Assist the Capability Team with updates to the website. As a result we will see A reliable, effective and efficient Product Suite delivering what is needed to internal and external stakeholders Customer needs and requirements are advocated. Product specific plans are based on the overall portfolio strategy and direction. Roadmaps focus on outcome not deliverables, give clear direction and promotes buy in. Information on system usage Charities Services staff are supported to use the systems and easily obtain relevant information and reports Page 3 of 6

4 Advise Collaborate with Influence Inform Manage/ lead Deliver to The Department of Internal Affairs What you will do to contribute Relationship management Effectively manage the relationship between technical teams and the business users of the systems Develop and maintain relationships with users of the systems, ensuring their views are appropriately represented and considered Establish, build and maintain effective working relationships, leveraging these where appropriate to achieve outcomes Liaise with vendors and other support teams to ensure services are delivered that are fit for purpose. Health and safety (for self) Work safely and take responsibility for keeping self and colleagues free from harm Report all incidents and hazards promptly Know what to do in the event of an emergency Cooperate in implementing return to work plans As a result we will see Positive relationships with colleagues and stakeholders within Charities Services, the Branch, the Department (e.g. SST, Procurement) Knowledge and experience is shared freely with colleagues A safe and healthy workplace for all people using our sites as a place of work Health and safety guidelines are followed Who you will work with to get the job done Internal Intelligence & Data Analyst External Charities Services managers and staff DIA technical managers and staff (mostly from SST) Community Operations management team and staff Branch Development and Support team Charitable organisations and other external users External IT providers Charities Registration Board Other government departments and researchers Your success profile for this role At DIA, we have a Capability Framework to help guide our people towards the behaviours and skills needed to be successful. The core success profile for this role is Specialist. What you will bring specifically Experience Experience in supporting and advising on digital technologies within the government to citizen context. Background in information systems, Page 4 of 6

5 Your success profile for this role Keys to Success Problem solving Critical thinking Interpersonal savvy Navigating complexity Communicating with influence Technical and specialist learning What you will bring specifically particularly Microsoft CRM would be an advantage. Proven experience in enabling business outcomes through identifying opportunities and influencing the development of appropriate, fit-for-purpose solutions Experience working with online business systems including a detailed understanding of the system and its capacity to meet ongoing stakeholder demands Experience in producing and analysing system reports and information to meet stakeholder requirements Previous experience of customer or user centred IT delivery management. Knowledge Understanding of relational databases. Understanding of the lifecycle of ICT products and services (continuous improvement, developing, testing, release, deployment) Sound knowledge of Public Sector management frameworks, relevant legislation and reporting requirements Customer and market knowledge sufficient to understand customer wants and needs. Familiarity with Agile methodologies Familiarity with system thinking concepts In-depth understanding of analysis and reporting tools, processes and frameworks and application suitability in different environments Skills Strong SQL background Well-developed conceptual thinking with the ability to identify and analysis issues and recommend/apply appropriate solutions Well-developed communication, negotiation and relationship management skills. Ability to influence and facilitate others to achieve outcomes and deliver to service expectations. Strong interpersonal skills able to work with a variety of stakeholder groups to Page 5 of 6

6 Your success profile for this role What you will bring specifically gather information and influence behaviours Effective communication skills verbal and written, able to communicate with credibility and convey complex information to the understanding of a lay person Education and Professional Memberships A tertiary qualification or equivalent professional experience Relevant IT experience Page 6 of 6