Team Leader Capability

Transcription

1 Team Leader Capability Charities Services, Service Delivery and Operations In Charities Services we promote trust and confidence in charities, encourage good governance, support charities efficiency and effectiveness and require charities to comply with their obligations under the law. We register and monitor charities and build sector capability to comply with the law by providing guidance material, online and print resources. The purpose of the Team Leader Capability role is to: Work in the business as a key people leader - motivating and supporting the team to achieve excellent results and providing technical expertise where required Provide quality assurance of the team s deliverables and identify service improvements to enhance quality and efficiency Lead the Capability team to identify, develop, communicate and deliver initiatives to support the governance and management capability of the charitable sector, and increase compliance with the Charities Act 2005 Build relationships with key sector stakeholders on specific capability-building issues, and work collaboratively across Charities Services, the branch and the Department Support the Charities Services senior leadership team by contributing to the implementation of change and organisational development initiatives to achieve business goals and strategic objectives Be an active contributor to the Charities Services and the branch s Team Leader cohort groups Reporting to: Manager Engagement & Business Improvement Location: Wellington Salary range: Delivery H $72,011 - $97,426 What we do matters our purpose Our purpose is to serve and connect people, communities and government to build a safe, prosperous and respected nation. In other words, it s all about helping to make New Zealand better for New Zealanders.

2 How we do things around here our principles We make it easy, we make it work Customer centred Make things even better We re stronger together Work as a team Value each other We take pride in what we do Make a positive difference Strive for excellence Working effectively with Māori Te Aka Taiwhenua our Māori Strategic Framework enables us to work effectively with Māori. We accept our privileged role and responsibility of holding and protecting the Treaty of Waitangi / Te Tiriti o Waitangi. People leadership Lead and motivate staff to ensure they have the appropriate skills and confidence to execute their responsibilities, including: Recruit, induct and retain a highly effective, diverse team of delivery focused professionals to provide high quality services Clearly set expectations, monitor team performance and provide constructive feedback and coaching to support high performance Identify and assess areas for personal/ professional development; and develop, implement and manage performance and development plans to enhance performance Ensure poor performance is actively managed in accordance with the Department s best practice processes Lead all team members in a manner which fosters a positive culture and environment that is consistent with the principles and behaviours of the Department and leads to a highly engaged work force Lead people positively through change Interpret, communicate and promote Charities Services, the branch s and the Department s strategic direction within the team and link team s Behaviour as a people leader in line with the Department s Capability framework Talent is identified in the team and high performing and high potential staff are effectively recruited, developed, supported and retained Charities Services has a diverse workforce The performance and development of staff within the team is appropriately planned and managed in accordance with the Department s processes and business needs Appropriately pitched and timed culture and engagement activities are undertaken and success is celebrated All staff are able to articulate a line of sight from their work area to Charities Services, the branch s and the Department s strategic Page 2 of 7

3 work to the bigger picture Engage effectively with manager to agree own professional development as a people leader and in specific areas of responsibility Support capability building of charities Lead the team to identify, develop and deliver initiatives to support the governance and management capability of the charitable sector, and increase compliance with the Charities Act Work proactively with the Department s communications team and all of Charities Services to provide timely, relevant and plain English information and guidance material for charities and where appropriate, the general public Ensure that charities are supported to achieve their purposes through high quality, needs-based capability building initiatives Engage with key stakeholders (including industry groups where appropriate) to understand sector needs, provide information, and build capability across the charities sector Ensure development of resources and guidance material for charities, working closely with subject matter experts in Charities Services, the branch and Department, that responds to knowledge gaps and contributes to building capability, good governance and compliance Ensure that capability initiatives are evaluated as required to determine value and impact Work with peers in Charities Services and across the branch to build internal expertise in areas of responsibility eg presentation skills, sector engagement Operational delivery Manage the team s outputs and maintain technical oversight to ensure a high quality service that meets relevant standards, is delivered Work with peers in Charities Services and across the branch to manage workloads Support the manager to identify process improvement initiatives and coordinate and manage the implementation of key operational projects Understand and interpret relevant legislation, processes and policies as required and ensure team member compliance Contribute to Charities Services strategic direction direction Initiatives delivered are fit for purpose Positive feedback from stakeholders and evidence of achieving results through collaborative effort All information resources and guidance material developed incorporates input from relevant areas of Charities Services, the Department (eg Legal Services, Communications) and where, appropriate, the charitable sector Resources are produced in line with Departmental guidelines The Department s capability is strengthened in presenting effectively and positive engagement with the sector Services provided are fit for purpose with an appropriate focus on customers Projects are managed according to purpose and timeframes and within the project scope and allocated resources The team complies with legislation, all Departmental policies and processes, and meets requirements for reporting and the efficient and effective use of Page 3 of 7

4 by: o o identifying changing trends in the operating environment that may influence their area of responsibility and/or the charities sector more broadly supporting their manager to communicate the business future direction and plans, and how they translate to the work of the team Customer service Ensure that services meet the needs of, and are accessible to, all customers Model a strong service ethic developing a quality orientated, timely and service focused approach Lead the team - educating, reinforcing and modelling the Department s principles and behaviours Proactively look for opportunities to improve the services, processes and policies Stakeholder engagement Work with managers and staff within Charities Services and the wider Department as well as external stakeholders to ensure that up to date and relevant information is provided to stakeholders, and that opportunities are leveraged Engage with policy developers, as a subject matter expert, to ensure solutions to issues identified within the sector are developed Represent Charities Services, the branch and the Department at potentially sensitive meetings, usually involving specific work deliverables Quality assurance and risk management Ensure the team provides Ministerial responses and advice to parliamentary questions, Official Information Act requests, Ministerial correspondence and aide memoires according to quality and timeliness standards Identify any issues that may have a significant impact on Charities Services or the wider Department or its reputation and contribute to risk mitigation strategies and ensure your manager and the Charities Services Leadership Team are fully informed as appropriate Maintain oversight of key risk areas related to capability and sector engagement within Charities Services to ensure they are appropriately mitigated Charities Services resources Demonstrated examples of collaborative work across Charities Services, the branch and the Department Charities Services has a culture of continuous improvement and is seen to be responsive and adaptable, with a strong emphasis on quality output and best practice solutions Levels of customer satisfaction with services provided remain high Positive feedback from stakeholders and evidence of achieving results through collaborative effort The Department is well represented and an appropriate contribution is made in crossgovernment / sector projects and programmes The interests of the Department are protected and advanced High quality papers/responses/ reports are produced that require minimal revision and use correct template(s) Documentation is filed accurately and according to departmental guidelines Appropriate communication in terms of style, tone and couching of messages in a variety of settings Risk is appropriately identified and managed across Charities Services Page 4 of 7

5 Advise Collaborate with Influence Inform Manage/ lead Deliver to The Department of Internal Affairs Health and safety (for self) Work safely and take responsibility for keeping self and colleagues free from harm Report all incidents and hazards promptly Know what to do in the event of an emergency Cooperate in implementing return to work plans Health and safety (for team) Inform, train and equip staff to carry out their work safely Ensure prompt and accurate reporting and investigation of all workplace incidents and injuries Assess all hazards promptly and ensure they are managed A safe and healthy workplace for all people using our sites as a place of work. All requirements of DIA s Health and Safety policy and procedures are met Who you will work with to get the job done Internal Direct reports External Charities Services team leaders and staff GM and Charities Services senior leadership team Other managers across the branch and the wider Department (particularly Community Operations, Pou Ārahi, Senior Pacific Advisor, Office of Ethnic Communities and Policy) Charities Registration Board and Minister s office staff Key stakeholders, funders, organisations, and capacity building groups in the charitable/not-for-profit sector Key Iwi and Māori contacts and networks Key Pacific and other migrant/ethnic stakeholders and networks Other government agencies as required (including local government) Relevant networks and professional associations eg External Reporting Board Your delegations as a manager Human Resources and financial delegations Level E Direct reports 4-8 Page 5 of 7

6 Your success profile for this role At DIA, we have a Capability Framework to help guide our people towards the behaviours and skills needed to be successful. The core success profile for this role is People Leader. Keys to Success Setting expectations Encouraging innovation Building effective teams Identifying talent and developing others Motivating others to achieve results Developing business acumen What you will bring specifically Experience Relevant experience developing and leading high performance teams in an operational, community development or communications setting in the public service or not-for-profit sector Demonstrated experience establishing and maintaining effective relationships with other stakeholders Experience in translating technical material (eg legal, accounting etc) into timely, relevant and plain English information and guidance material Knowledge An awareness of own leadership style and an understanding of the leadership behaviours that lead to highly engaged teams Understanding of the political process and the role and place of public service agencies and a commitment to the overall goals and objectives of the New Zealand public services An understanding of best practice methodology and policy legislation as required for the role An understanding of wider organisational strategic focus and how the business group fits into this Skills Proven ability to lead, motivate, empower, coach and develop effective and engaged teams Proven ability to influence organisational culture Demonstrated planning and priority setting skills to inform development of priorities and work programmes Excellent interpersonal skills able to influence and engage with senior stakeholders to achieve outcomes Strong relationship management and networking skills able to quickly establish, build and maintain effective working relationships including with Maori, Pacific and other migrant/ethnic stakeholders Page 6 of 7

7 Your success profile for this role What you will bring specifically Strong communication skills able to communicate with credibly both within and across organisations/sectors Demonstrated oral presentation and facilitation skills and ability to represent Charities Services with internal and external stakeholders Education and Professional Memberships Relevant tertiary qualification and/or equivalent experience Other requirements Appropriate security clearance Page 7 of 7