GENERAL MANAGEMENT AND RESPONSIBLE LEADERSHIP COURSES. Shifting knowledge to insight. enterprises.up.ac.za

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1 GENERAL MANAGEMENT AND RESPONSIBLE LEADERSHIP COURSES Shifting knowledge to insight enterprises.up.ac.za 1

2 Contents Company Overview 3 Introduction 4 Corporate Ethics 6 Corporate and Ethics Governance 6 Organisational Governance, Business Ethics and Sustainability 6 Executive Management 7 Senior Management Programme (SMP) 7 General Management 7 Contract Management 7 Negotiation Skills 8 Management Development Programme (MDP) 8 Foundation Management 9 Cultural Intelligence and Global Leadership 9 Strategic Management Principles 9 Supervisory Management 10 Effective Stakeholder Management 11 Outcomes-Based Monitoring and Evaluation Implementation 11 Total Quality Management (TQM) 12 Leadership 12 Leadership Development for Middle Managers 12 Personal Development 13 Thinking Accelerator for Personal Development 13 Retail Management 13 Retail Management Development Programme 13 Retail Leadership Development 13 Strategic Management 14 Change Management and Leadership to Ensure Successful Change 14 2

3 Company overview Having played a profound part in the history of South Africa for more than 100 years, the University of Pretoria boasts a lasting legacy that endures through a cluster of innovative and multidisciplinary Training Solutions and Research Solutions rendered through Enterprises University of Pretoria (Pty) Ltd. Our Training Solutions and Research Solutions translate to increased productivity, enhanced customer service excellence and improved profitability within any industry. Drawing on the knowledge of academic and industry experts from the University of Pretoria, our track record includes high-quality, customised and practical solutions that set us apart from the traditional skills development and research organisation. With some of South Africa s most acclaimed academics and thought leaders on our teams of research specialists and course leaders, we ensure that our clients continuously engage in groundbreaking knowledge transfer shifting knowledge to insight. TRAINING SOLUTIONS We offer the best possible Training Solutions to organisations and individuals through career-focused short courses that provide proactive, relevant responses to the skills development needs identified in various industry sectors, places of work, communities, the country, and beyond. Already having made a significant impact on the careers of more than individuals from across the globe, we are taking our commitment to lifelong learning even further. Not only do we offer a selection of more than 500 short courses across 20 industry fields, we also provide a choice of training options that include scheduled courses, Continued Professional Development (CPD) courses, online and blended learning interventions and customised corporate training solutions. Scheduled courses Our scheduled courses are specifically designed to meet the training needs of our broader communities and are open to all prospective delegates throughout the year. In fact, at any given time we schedule in excess of 100 courses during a three-month period. This affords delegates and opportunity to pursue a variety of industry-related short courses, while being able to plan ahead and reap the benefits of workplace and professional skills development. CPD courses a We offer various CPD courses, activities and seminars for engineers, educators, veterinarians and medical professionals, among others, who need to continuously update their knowledge, acquire CPD points and maintain their professional status through their respective professional bodies. We also offer online CPD activities that cover various topics and include online tests, assessments and quizzes that can be completed towards CPD points. Professional Online Development (PODs) 8 By recognising that many professionals would like to continue honing their knowledge and skills, but often struggle to find the time to attend formal lectures, we provide intensive, collaborative and focused online or blended learning opportunities that can be accessed anywhere, at any time. Integrated under the University of Pretoria s Professional Online Development (PODs) offering, our online training options include Open Educational Resources (OERs), online short courses, open online courses and online CPD. Customised corporate solutions In an effort to address identified industry- or sector-specific training needs, our customised, in-house course options are geared towards organisations that need to upskill and develop their staff accordingly. We can design a basic course to introduce newly appointed staff to a specific topic, or provide specialised training to an executive committee on thought-leading management and leadership issues. All these courses can be presented on one of the various University campuses, any suitable venue or on-site. RESEARCH SOLUTIONS We are also in the unique position to offer our clients Research Solutions to help us better serve them as an add-on to our wide range of short courses. We facilitate research projects to clients through personalised services and innovative business solutions that are conducted by specialised project teams. Our focus areas include, among others, engineering and construction, sensory research and food product evaluation, economic modelling, statistical data mining solutions, agribusiness and actuarial risk management solutions and client retention strategies with close to 400 projects successfully completed in 2014 alone. WE ARE PART OF A GLOBAL COMMUNITY In pursuit of international markets for the extension of our business activities and services across the world, we have adopted a proactive approach in acquiring new business partnerships on the African continent (and beyond) for the successful execution of various training and research projects. In 2014, delegates from 56 different countries (of which 37 are on the African continent) registered for scheduled short courses, while a total of 170 different courses were attended by international delegates. Other international activities included 69 research projects for 42 clients in 25 countries, and the collaboration with 29 universities and other academic institutions. ACCREDITATION, CERTIFICATION AND OWNERSHIP Enterprises University of Pretoria (Pty) Ltd is wholly owned by the University of Pretoria. The University is registered as a multipurpose, public training provider in the higher education and training band. Delegates who successfully complete a course and comply with the related assessment criteria are awarded certificates by the University in recognition of their professional skills development. We are also registered as a service provider with and member of a selection of national and international organisations and professional bodies through which we can deliver business insight beyond the academic realm that not only showcases market relevance, but also suits clients unique organisational and industry needs. Enterprises University of Pretoria is a level 2 contributor to broad-based black economic empowerment (B-BBEE). 3

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5 GENERAL MANAGEMENT & RESPONSIBLE LEADERSHIP We have a selection of General Management and Responsible Leadership short courses that will provide you with essential yet innovative tools for better management and leadership skills within any industry. Whether it is to lead staff and inspire them with a vision and mission that they could embody even without the need for micromanagement, or to equip employees with the ability to produce groundbreaking products and services, these skills are critical to the success of any enterprise. Having a strong command of only one of the two fields of management or leadership is not sufficient to effectively propel a workforce towards amplified success, so in response we offer you courses that range from management development, global leadership and corporate governance to effective stakeholder management, total quality management and retail leadership. GENERAL MANAGEMENT AND RESPONSIBLE LEADERSHIP 5

6 GENERAL MANAGEMENT AND RESPONSIBLE LEADERSHIP Corporate Ethics Corporate and Ethics Governance Course number: P Poor corporate governance and unethical behaviour have a significantly negative impact on professional service delivery, reputation and ultimately profit. The King III Report stipulates that a company should run a sound business operation, live by ethical standards and build a culture of integrity. After attending this course, delegates will understand the requirements of sound corporate governance, legal compliance and ethics management at an operational level. Cost implications of employee dishonesty How to manage risk by applying corporate and ethics governance models Risks of poor corporate governance resulting in corruption or occupational fraud Relationships between legislation, corporate rules and ethical imperatives How corporate governance evolved over the years and future expectations Applicability of corporate governance in the South African legal context Basic ethics vocabulary and ethical decision-making models Ethical duties of directors and ethical dilemmas that they may face Long-term value of ethical behaviour and good governance Prospective delegates should have relevant working experience and/or prior learning. Organisational Governance, Business Ethics and Sustainability Course number: P Corruption, poor governance and unethical business practices harm both public and private sector organisations. This two-day course will empower delegates to understand the requirements of effective governance, legal compliance and ethics management at an operational level. The impact of these issues on the sustainability of the organisation is also addressed. The content focuses on practical applicability at the workplace and includes real-life case studies. Imperatives for ethics management, corporate governance and sustainability Legislation and best practice models Interrelationships between the law, corporate governance and ethics Background and introduction to corporate governance and the King III Report Compliance and risk management Governance of ethics in business Implementing an ethics management programme (King III) Sustainability Best-practice guidance Prospective delegates should have relevant working experience and/or prior learning. 6

7 Executive Management Senior Management Programme (SMP) Course number: P Senior level managers are responsible for keeping a larger group of people motivated, inspired and encouraged in effort to maintain a healthy working environment. Gain the skills required in effectively leading a diverse workforce. This course covers the business, finance, innovation strategy and leadership aspects that equip delegates with the tools that will enable them to be analytical and creative decision-makers in the work environment. Macro-economics Country analysis and international business Ethics and corporate governance Business in context Stakeholder management Corporate finance Valuation and value creation Control Risk management Mergers and acquisitions New venture creation New product development Knowledge management Operations strategy Technology and innovation Strategic frameworks Strategy formulation Leadership and strategy implementation Prospective delegates must have a National Senior Certificate (Grade 12) or equivalent qualification, a relevant three-year bachelor s degree, be at least 30 years of age, appointed in an appropriate management position for at least six years and have completed the Management Development Programme (MDP); Admission to the Senior Management Programme (SMP) is at the discretion of the Gordon Institute of Business Science (University of Pretoria). General Management Contract Management Course number: P Effective contract managers have an in-depth understanding of the industry and business in which they operate and they possess great interpersonal skills, negotiation skills and the ability to establish and maintain powerful business relationships. This course in Contract Management equips managers, controllers and officers with the necessary practical skills to manage and administrate contracts for goods and services. Understanding the South African legal system Requirements of a valid contract offer and acceptance Reaching and formalising the agreement Capacity and authority Warranties, guarantees and indemnities Termination of the agreement Common danger areas 7

8 GENERAL MANAGEMENT & RESPONSIBLE LEADERSHIP GENERAL MANAGEMENT AND RESPONSIBLE LEADERSHIP Service level agreements Planning, organising, directing and control Outsourcing Contract management terminology Pre-contractual planning and best practices Organising before awarding the contract: the process Contract award and negotiation skills Contract administration and control Managing service level agreements Prospective delegates should at least have a National Senior Certificate (Grade 12). Negotiation Skills Course number: P The ability to prepare and conduct negotiations at all levels is critical in any business environment. This short course in Negotiation Skills equips delegates with the framework which forms the basis for any type of negotiation. A substantial portion of the course is dedicated to giving delegates the opportunity to apply the principles that they have learned and to observe and critique others while simulated negotiations are performed. Preparation for negotiations Identifying issues and priorities on both sides Rewarding signals from opposing negotiators Proposing alternatives Packaging and adjusting your offering in order to maximise your outcome Effective bargaining: giving up in areas of lesser importance to gain in areas of greater importance Testing how close the other party is to agreeing on the outcome of the negotiation Agreeing on what was discussed to eliminate misunderstanding Prospective delegates should at least have a National Senior Certificate (Grade 12). Management Development Programme (MDP) Course number: P This programme develops the skills of managers functioning at a middle-management level to enable them to perform their management responsibilities in an effective and efficient manner within a changing and competitive business environment. Through this programme, managers acquire the management competencies necessary to deal with contemporary South African management challenges, functional and cross-functional business processes. People side Teambuilding Organisational behaviour and leadership Human resources Environment General management Marketing management Economics Finances Management accounting 8

9 Financial management Value chain Project management Business simulation Prospective delegates should have a National Senior Certificate (Grade 12) or equivalent qualification, a relevant three-year bachelor s degree at least 25 years of age; Delegates must be appointed in a management position for at least five years. Foundation Management Course number: P This programme equips delegates with the knowledge and skills to integrate and synergise organisational activities on the basis of a profound understanding of the value chain perspective. This will optimise productivity, improve employee relations, and enhance service delivery and customer satisfaction. Anchored on key contemporary management principles, the programme has a strong practical bias that aids critical management thinking and decision-making. Economics and economic systems Introduction to business management Environmental analysis Entrepreneurial processes Business establishment General management Inbound logistics Production and operations management Marketing management Financial management Financial decision-making Human resource management Motivation and leadership Communications management Information management E-business Business ethics Creativity and innovation International management and globalisation Environmental management Corporate governance Black economic empowerment Prospective delegates should at least have a National Senior Certificate (Grade 12). Course dates and fee 9

10 GENERAL MANAGEMENT AND RESPONSIBLE LEADERSHIP Cultural Intelligence and Global Leadership Course number: P Cultural intelligence is perceived as a key competence for managers who want to effectively interact with people in a diverse and global workplace. The term cultural intelligence is mainly described in literature as comprising of three major dimensions: a cognitive, motivational and behavioural. This can also be transcribed as the way a person thinks, feels about or acts in the presence of someone from another culture. Upon the completion of this course, delegates will possess a thorough understanding of how to harness cultural intelligence to expedite their organisational objectives. Cultural intelligence as a key competence for managers Interpersonal interaction across cultures Cognitive, motivational and behavioural dimensions Emotional and social intelligence Cultural awareness Prospective delegates should at least have three years managerial or professional experience. Strategic Management Principles Course number: P This course covers basic strategic management principles, skills and tools that are aimed at middle-management and business owners who require knowledge of strategic management. Delegates will understand and apply the strategic management process, execute the elements of the process (such as internal and external environmental analyses), master the use of tools for analysis, determine broad and narrow strategies and be able to debate leadership issues. Strategy: origins, history and application Strategic management processes and elements External environmental analysis Internal environmental analysis Gap analysis Generic strategic options Specific strategic options Selecting the correct strategy Implementation of the selected strategy Strategic control mechanisms Tools for application (e.g. SWOT and Porter) Critical insights on leadership issues Culture during and after the strategic process Prospective delegates should at least have a National Senior Certificate (Grade 12); Experience in a management position will be beneficial. 10

11 Supervisory Management Course number: P Managers and supervisors often have to manage various employees and aspects of the business simultaneously, and this can place great stress on these positions. This course in Supervisory Management equips delegates with the skills to be successful in a supervisory position. Planning and organising, managing staff and conflicts and effective leadership form part of this informative short course. Supervisors jobs Making sound and creative decisions Developing communication skills Ethics and organisational politics Time management Supervisory planning Organising and delegating Understanding work teams Productivity and method improvement Staffing and training skills Appraising and rewarding performance Understanding equal employment opportunities Understanding unions Motivating employees Leading employees Handling conflict and stress Coping with change Counselling and supporting employees Supervisory control and quality Improving productivity Safety and accident prevention Employee relations Prospective delegates should at least have a National Senior Certificate (Grade 12). Effective Stakeholder Management Course number: P This course equips delegates with the knowledge and capacity to correctly identify and analyse stakeholders, evaluate and prioritise vested interests, and manage relevant relationships. Given the increasing awareness and value of different publics, knowledge acquired through the course would lend itself to the maximisation of results and minimisation of problems in the quest for the sustainability of organisational endeavours. Definitions of the universe of stakeholders Identification and categorisation of stakeholders Roles of management in the stakeholder environment Evaluation and prioritisation of interests Determination of the relevance of stakeholders Stakeholder participation and engagement Basic negotiation Prospective delegates should at least have a National Senior Certificate (Grade 12). 11

12 GENERAL MANAGEMENT AND RESPONSIBLE LEADERSHIP Outcomes-Based Monitoring and Evaluation Implementation Course number: P This course has been developed by one of the authors of (arguably) the only textbook on monitoring and evaluation (M&E) written from an African perspective. The course aims to equip delegates with a framework for understanding and implementing monitoring and evaluation activities in the work environment. The course leans upon the results-based management approach, with particular emphasis on the results chain components of inputs, activities, outputs, outcomes and impacts. Concepts of monitoring and evaluation Problem analysis Results-based management M&E-readiness assessment Frameworks Selecting indicators Outcomes statements Data-related considerations Techniques for monitoring and analytical categories of evaluation Preparation and implementation of monitoring and evaluation Prospective delegates should have relevant working experience and/or prior learning. Total Quality Management (TQM) Course number: P In today s world where customer satisfaction and competitiveness are key functions to quality levels, individuals with the capacity to successfully implement Total Quality Management (TQM) are priceless assets to any organisation. This course exposes delegates to contemporary knowledge and techniques of TQM, enabling them to articulate and implement quality improvement processes in the workplace in line with the philosophy of TQM. Fundamentals of TQM Leadership and TQM Managing customer expectations Enabling employee involvement Continuous process improvement Basic TQM tools Benchmarking TQM implementation model Prospective delegates should at least have a National Senior Certificate (Grade 12). 12

13 Leadership Leadership Development for Middle Managers Course number: P Through classroom activities, experiential learning and questionnaires, delegates will discover not only how they themselves think, but also how others think. With the tools and techniques from this programme delegates will be able to tap into the strengths of their teams thinking preferences. delegates will be empowered with on the job applications of core competencies that enhance their ability to lead teams more effectively. Start thinking Effective relationships Creative problem solving Task structuring Coaching and motivation in diverse teams Prospective delegates should have relevant working experience and/or prior learning. Personal Development Thinking Accelerator for Personal Development Course number: P The Thinking Accelerator online course featuring HBDIinteractive immerses delegates into the concepts, principles and applications of Herrmann International s Whole Brain methodology through a blended learning experience that can rapidly scale to meet today s complex business challenges. Beyond just raising awareness about thinking preferences, the Thinking Accelerator featuring HBDIinteractive guides delegates through the action-planning and problem-solving processes, helping them apply Whole Brain Thinking immediately to real-life work challenges for better results. e-learning: 8 Getting better results in specific jobs through better thinking HBDIinteractive (Simulation Modules 1 3: Assessment and Debriefing) Applying learning to specific work situations or problems Applying Whole Brain learning (Simulation Modules 4 5) Prospective delegates should have prior learning in place and access to the internet. 13

14 GENERAL MANAGEMENT AND RESPONSIBLE LEADERSHIP Retail Management Retail Management Development Programme Course number: P The rationale for the Retail Management Development Programme (MDP) is to equip current middle-managers with the skills to become effective in pursuing the organisational goals of excellence within their own organisations in the wholesale and retail sectors. The Retail MDP also provides an avenue for managers in the wholesale and retail sector to further their development. The course will focus on management versus leadership, strategic human resource management and planning, performance management, and supply chain operations among others. Management versus leadership Focuses of great managers Suitable strategic human resource management and planning Recruitment and selection of the right people Performance management Description and analysis of the sector International economic trends, global perspectives, macro-economics and international markets Prospective delegates should have relevant working experience and/or prior learning. Retail Leadership Development Course number: P This course is aimed at managers in the retail environment who would like to enhance their managerial competence. The course focuses on techniques and concepts applicable to this challenging environment, including understanding the retail environment as a system, aligning individual areas of responsibility with the regional strategy, and applying suitable leadership techniques and approaches to achieve the desired results. Understanding the retail environment as a system Applying systems analysis as a problem-solving and decision-making tool Strategic alignment: aligning own areas of responsibility to business strategy and direction Practical leadership: applying suitable leadership and communication styles to influence and optimise individual performance, motivate people and provide direction Securing the right people: applying functional analysis and a competence-based approach Effective delegation, monitoring and control with an improvement or coaching focus Prospective delegates should have relevant working experience and/or prior learning. 14

15 Strategic Management Change Management and Leadership to Ensure Successful Change Course number: P This programme will focus on enabling managers to align themselves with best practice in managing successful change, as well as how to lead through productive influence in times of change. The challenges of change in the modern era require managers to apply a holistic approach to change management. Successful change requires an accountability fit i.e. a cadre of managers that own the change process. Understanding the challenges of managers in change Requirements for successful change Realities of change a suggested model Understanding the pressure for change creating a sense of urgency Ensuring buy-in and believe-in at an early stage through effective communication to the leadership team Prospective delegates should have relevant working experience and/or prior learning. Course dates and fee 15

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