OPERA Cloud elearning Curriculum and Timings
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1 OPERA Cloud 1000: Introduction to OPERA Cloud OPERA Cloud 1100: Guest Profile Management 00 Welcome to OPERA Cloud 0:00:33 00 Welcome to Profiles 0:00:52 01 Logging In and Out of OPERA Cloud 0:01:44 01 Introduction to Profiles 0:05:52 02 Change Password 0:02:01 02 Profile Search 0:09:13 03 Customized Dashboard Views 0:02:26 03 Create Guest Profile 0:06:28 04 Screen Layout and Navigation 0:10:54 04 Guest Profile - Jumps 0:17:00 05 Super Search and Search Options 0:10:23 05 Guest Profile - Actions 0:04:59 06 OPERA Cloud Help Links 0:05:57 06 Guest Profile - "I Want To " 0:05:53 OPERA Cloud 1000: Test Your Knowledge Introduction to OPERA Cloud - Final Assessment 0:36:58 0:53:17 OPERA Cloud 1100: Test Your Knowledge Guest Profile Management - Final Assessment OPERA Cloud 1110: Company Profile Management OPERA Cloud 1120: Travel Agent Profile Management 00 Welcome to Profiles 0:00:52 00 Welcome to Profiles 0:00:52 01 Create a Company Profile 0:07:03 01 Create a Travel Agent Profile 0:07:28 02 Company Profile - Jumps 0:20:55 02 Travel Agent Profile - Actions 0:19:57 03 Company Profile - Actions 0:07:15 03 Travel Agent Profile - Jumps 0:07:20 04 Company Profile - "I Want To " 0:06:40 04 Travel Agent Profile "I Want To " 0:06:33 05 Knowledge Checkpoint 0:03:00 05 Knowledge Checkpoint 0:03:00 OPERA Cloud 1110: Test Your Knowledge Company Profile Management - Final Assessment 0:45:45 0:45:10 OPERA Cloud 1120: Test Your Knowledge Travel Agent Profile Management - Final Assessment OPERA Cloud 1200: Introduction to Reservations OPERA Cloud 1210: Reservations Jumps 00 Welcome to Reservations 0:00:30 00 Welcome to Reservations 0:00:52 01 Look To Book Sales Screen 0:06:12 01 Reservation - Jumps 1 0:16:22 02 Create a New Reservation 0:09:18 02 Reservation - Jumps 2 0:15:23 03 Manage Reservations 0:09:44 03 Reservation - Jumps 3 0:15:04 04 Knowledge Checkpoint 0:03:00 04 Knowledge Checkpoint 1 0:03:00 05 Reservation - Actions 0:13:46 06 Reservation - "I Want To " 0:05:26 0:28:44 1:12:53 OPERA Cloud 1200: Test Your Knowledge OPERA Cloud 1210: Test Your Knowledge Introduction to Reservations - Final Assessment Reservations Jumps - Final Assessment 1 of 5 7/10/2017
2 OPERA Cloud 1220: Advanced Reservations OPERA Cloud 1230: Reservation Routing 00 Welcome to Reservations 0:00:52 00 Welcome to Reservations 0:00:52 01 Rooms Availability 0:07:42 01 Folio Routing 0:09:33 02 Multiple Rate Reservation 0:08:14 02 Room Routing 0:04:57 03 Multiple Segment Reservations 0:07:13 04 Knowledge Checkpoint 0:03:00 04 Knowledge Checkpoint 1 0:03:00 05 Negotiated Rate Reservation 0:05:16 06 Group Block Reservation 0:04:13 07 Travel Agent Reservation 0:04:51 08 Package Rate Reservation 0:07:38 09 Knowledge Checkpoint 2 0:03:00 OPERA Cloud 1220: Test Your Knowledge Advanced Reservations - Final Assessment 0:51:59 0:18:22 OPERA Cloud 1230: Test Your Knowledge Reservation Routing - Final Assessment OPERA Cloud 1240: Deposit and Cancellation Rules OPERA Cloud 1300: Block Creation and Management 00 Welcome to Reservations 0:00:52 00 Welcome to Blocks 0:00:40 01 Automatically Attached Deposit and Cancellation 0:05:00 01 Create a Block I 0:17:59 02 Manually Adding a Deposit Rule 0:02:36 02 Knowledge Checkpoint 1 0:03:00 03 Knowledge Checkpoint 1 0:03:00 03 Create a Block II 0:15:35 04 Deposit Payments Unallocated 0:03:43 04 Block Status Flow 0:05:49 05 Deposit Payments Allocated 0:02:21 05 Manage Blocks 0:08:26 06 Knowledge Checkpoint 2 0:03:00 06 Knowledge Checkpoint 2 0:03:00 07 Deposit Refund 0:03:10 08 Cancelling Reservation with a Cancellation Penalty 0:07:26 09 Knowledge Checkpoint 3 0:03:00 OPERA Cloud 1240: Test Your Knowledge Deposit and Cancellation Rules - Final Assessment 0:34:08 0:54:29 OPERA Cloud 1300: Test Your Knowledge Block Creation and Management - Final Assessment 2 of 5 7/10/2017
3 OPERA Cloud 1310: Block Jumps and Advanced Functionality OPERA Cloud 1400: Arrivals and In-House 00 Welcome to Blocks 0:00:40 00 Welcome to Front Office 0:00:32 01 Blocks - Jumps 0:18:26 01 Heartbeat 0:08:26 02 Room Rate Grid 0:09:55 02 Check In via Manage Reservation 0:12:20 03 Group Rooming Lists 0:08:39 03 Authorization Rules 0:08:19 04 Knowledge Checkpoint 1 0:03:00 04 Knowledge Checkpoint 1 0:03:00 05 Blocks - Actions 0:21:15 05 Room Assignment 0:05:29 06 Blocks - "I Want To " 0:09:44 06 Managing Queue Rooms 0:06:28 07 Group Rooms Control 0:05:49 07 Room Calendar 0:07:02 08 Knowledge Checkpoint 2 0:03:00 08 On-the-Spot Reservation 0:04:44 09 Knowledge Checkpoint 2 0:03:00 OPERA Cloud 1310: Test Your Knowledge Block Jumps and Advanced Functionality - Final Assessment 1:20:28 0:59:20 OPERA Cloud 1400: Test Your Knowledge Arrivals and In-House - Final Assessment OPERA Cloud 1410: Manage Billing OPERA Cloud 1420: Cashiering 00 Welcome to Manage Billing 0:00:38 00 Welcome to Cashiering 0:00:28 01 Postings, Adjustments and Payments 0:15:07 01 Cashiering Workspace - "I Want To " 0:12:01 02 Advance Billing and Folios 0:15:40 02 Cashiering Workspace - Jumps 0:10:39 03 Knowledge Checkpoint 1 0:03:00 03 Post It 0:10:45 04 Transferring Transactions 0:16:56 04 Knowledge Checkpoint 0:03:00 05 Additional Actions 0:13:25 06 Knowledge Checkpoint 2 0:03:00 OPERA Cloud 1410: Test Your Knowledge Manage Billing - Final Assessment 1:07:46 0:36:53 OPERA Cloud 1420: Test Your Knowledge Cashiering - Final Assessment OPERA Cloud 1430: Departures OPERA Cloud 1500: Rooms Management 00 Welcome to Departures 0:00:30 00 Welcome to Rooms Management 0:00:30 01 Departures via Manage Reservation 0:06:54 01 Room Status / Housekeeping Board 0:09:54 02 Scheduled Check Out 0:03:56 02 Room Discrepancies 0:06:35 03 Early Departure 0:03:55 03 Out of Order and Out of Service 0:12:37 04 Reinstating Reservations 0:04:36 04 Room Maintenance 0:05:21 05 Open Folios 0:05:32 05 Room Conditions 0:08:00 06 Knowledge Checkpoint 0:03:00 06 Heartbeat 0:05:16 OPERA Cloud 1430: Test Your Knowledge Departures - Final Assessment 0:28:23 0:51:13 OPERA Cloud 1500: Test Your Knowledge Rooms Management - Final Assessment 3 of 5 7/10/2017
4 OPERA Cloud 1510: Task Sheet Generation and Management OPERA Cloud 1600: Miscellaneous Workspace and Reports 00 Welcome to Task Sheet Generation and 0:00:25 00 Introduction to Miscellaneous Workspace and 0:00:35 01 Generate Task Sheets 0:07:49 01 Changes Log 0:07:03 02 Managing Task Sheets 0:10:26 02 Log It 0:04:32 03 Knowledge Checkpoint 0:03:00 03 Telephone Book 0:07:19 04 Track It 0:11:36 05 Telephone Operator 0:08:44 06 Reports 0:06:52 0:21:40 0:49:41 OPERA Cloud 1510: Test Your Knowledge OPERA Cloud 1600: Test Your Knowledge Task Sheet Generation - Final Assessment Miscellaneous Workspace and Reports - Final Assessment OPERA Cloud 1610: Quick Launch OPERA Cloud 1700: Accounts Receivables 00 Welcome to Quick Launch 0:00:30 00 Welcome to Accounts Receivables 0:00:30 01 Quick Launch & Edit My Favorites 0:08:59 01 Creating a New AR Account 0:09:47 02 Floor Plan/Site Plan 0:04:44 02 Manage Accounts 0:05:30 03 Property Brochure 0:07:31 03 Knowledge Checkpoint 1 0:03:00 04 Knowledge Checkpoint 0:03:00 03 AR Jumps 0:17:20 04 AR Actions and I Want To 0:09:09 05 Knowledge Checkpoint 2 0:03:00 06 AR - Invoices 0:19:59 06 Accounts Receivable Workspace 0:15:16 07 Accounts Receivable Reports 0:04:20 08 Knowledge Checkpoint 3 0:03:00 OPERA Cloud 1610: Test Your Knowledge Quick Launch - Final Assessment 0:24:44 1:30:51 OPERA Cloud 1700: Test Your Knowledge Accounts Receivables - Final Assessment OPERA Cloud 1710: Commission Handling OPERA Cloud 1800: End of Day 00 Welcome to Commission Handling 0:00:32 00 Welcome to End of Day 0:00:30 01 Manage Commissions - Part 1 0:14:56 01 Preparation Audit 0:06:09 02 Manage Commissions - Part 2 0:12:19 02 End of Day 0:09:13 03 Knowledge Checkpoint 0:03:00 03 End of Day Reports 0:06:05 04 Knowledge Checkpoint 0:03:00 0:30:47 0:24:57 OPERA Cloud 1710: Test Your Knowledge Commission Handling - Final Assessment OPERA Cloud 1800: Test Your Knowledge End of Day - Final Assessment 4 of 5 7/10/2017
5 OPERA Cloud 1900: EZTask Dashboard 00 Welcome to EZ Task Dashboard 0:00:35 01 Check In 0:07:07 02 Check Out 0:05:02 03 Reservations 0:03:05 04 Room Status 0:06:34 05 Task Sheet 0:10:06 06 Room Maintenance 0:04:14 0:39:43 OPERA Cloud 1900: Test Your Knowledge EZTask Dashboard- Final Assessment Curriculum Summary Course Name OPERA Cloud 1100: Guest Profile Management OPERA Cloud 1110: Company Profile Management OPERA Cloud 1120: Travel Agent Profile Management OPERA Cloud 1200: Introduction to Reservations OPERA Cloud 1210: Reservations Jumps OPERA Cloud 1220: Advanced Reservations OPERA Cloud 1230: Reservation Routing OPERA Cloud 1240: Deposit and Cancellation Rules OPERA Cloud 1300: Block Creation and Management OPERA Cloud 1310: Block Jumps and Advanced Functionality OPERA Cloud 1400: Arrivals and In-House OPERA Cloud 1410: Manage Billing OPERA Cloud 1420: Cashiering OPERA Cloud 1430: Departures OPERA Cloud 1500: Rooms Management OPERA Cloud 1510: Task Sheet Generation and Management OPERA Cloud 1600: Miscellaneous Workspace and Reports OPERA Cloud 1610: Quick Launch OPERA Cloud 1700: Accounts Receivables OPERA Cloud 1710: Commission Handling OPERA Cloud 1800: End of Day OPERA Cloud 1900: EZTask Dashboard Total 0:53:17 0:45:45 0:45:10 0:28:44 1:12:53 0:51:59 0:18:22 0:34:08 0:54:29 1:20:28 0:59:20 1:07:46 0:36:53 0:28:23 0:51:13 0:21:40 0:49:41 0:24:44 1:30:51 0:30:47 0:24:57 0:39:43 17:28:11 Assessment Name OPERA Cloud 1100: Test Your Knowledge OPERA Cloud 1110: Test Your Knowledge OPERA Cloud 1120: Test Your Knowledge OPERA Cloud 1200: Test Your Knowledge OPERA Cloud 1210: Test Your Knowledge OPERA Cloud 1220: Test Your Knowledge OPERA Cloud 1230: Test Your Knowledge OPERA Cloud 1240: Test Your Knowledge OPERA Cloud 1300: Test Your Knowledge OPERA Cloud 1310: Test Your Knowledge OPERA Cloud 1400: Test Your Knowledge OPERA Cloud 1410: Test Your Knowledge OPERA Cloud 1420: Test Your Knowledge OPERA Cloud 1430: Test Your Knowledge OPERA Cloud 1500: Test Your Knowledge OPERA Cloud 1510: Test Your Knowledge OPERA Cloud 1600: Test Your Knowledge OPERA Cloud 1610: Test Your Knowledge OPERA Cloud 1700: Test Your Knowledge OPERA Cloud 1710: Test Your Knowledge OPERA Cloud 1800: Test Your Knowledge OPERA Cloud 1900: Test Your Knowledge 5 of 5 7/10/2017
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