Tricycle Theatre Company Limited trading as The Tricycle JOB DESCRIPTION BOX OFFICE MANAGER ABOUT THE TRICYCLE

Transcription

1 Tricycle Theatre Company Limited trading as The Tricycle JOB DESCRIPTION BOX OFFICE MANAGER ABOUT THE TRICYCLE Mission Statement: To present accessible work of the highest standard in theatre, cinema and visual arts, with a distinct voice responding to the local diverse community as well as maintaining a national and international profile. Educational work has the highest priority. Theatre: Seats 235, presenting both Tricycle and visiting productions for runs of usually four to six weeks and children s shows on Saturdays from September to June, plus schools performances and Sunday Events. There is also a Rehearsal Room for in-house productions and outside hire. Cinema: Seats 290, showing independent first run European and American films, changeover each Friday, plus a Saturday Family film slot, Thursday & Friday Matinees, Weekend World films, specialised Film Festivals, Charity Premieres & fundraising Q & A s. Art Gallery: Exhibitions of five to six weeks with a particular focus on showcasing new and innovative visual art. Selected from submissions from around the UK, particularly focusing on practitioners of diverse backgrounds and artists in the Brent area. The Paint Box is run by the Artist in Residence offering tuition in painting and drawing, mainly for young people, in formal classes and as a drop-in facility. Education & Social Inclusion Programme: Linking all three art forms in a programme of workshops, outreach and training projects taking place in the James Baldwin Studio, The August Wilson Creative Space and The Paint Box, working with children and young people aged 18 months to 26 years, & occasionally older. The attractive, welcoming and accessible building also offers a Bar & Café, and is open 52 weeks a year, 7 days a week. For more details of the programme & photographs of the building go to JOB DESCRIPTION BOX OFFICE MANAGER The Box Office team comprises the Box Office Manager, the Assistant Box Office Manager, two Box Office Supervisors and a pool of approximately eight Box Office Assistants.

2 The Box Office Manager is responsible to the FOH Business Manager for operational matters & to the Marketing Director for marketing matters. They in turn are responsible to the General Manager & the Artistic Director. Operational links are also maintained with the Finance Department, Education Department, Development Department and the House Managers. The Box Office Manager is responsible for the smooth & efficient running of the Box Office on a day-to-day & long term basis. The Tricycle uses ProVenue Databox ticketing software & there are two sales areas to be staffed one in the Theatre Foyer & one in the Cinema Foyer with a self ticketing machine also located in the Cinema Foyer. The Box Office Manager is the lead officer for the programming & efficient functioning of the Box Office systems. Hours of work will normally be 45 hours per week on a shifting rota over five days a week. MAIN DUTIES and RESPONSIBILITIES are: To sell tickets and take bookings for all Tricycle events in person, by post, by telephone, fax, and on the website, following the agreed procedures, and to actively sell merchandise. To programme the system with all relevant shows and ticket sales information, sales reports, spreadsheets, etc within the time scales agreed. To liaise with ProVenue Databox on the day to day working of the systems ensuring that any technical problems are rectified as quickly as possible and in the most cost-effective manner. Equipment faults are similarly to be dealt with in a timely manner, usually through the Tricycle s IT support. To liaise with the Finance Manager on the daily Credit Card sales and to investigate and resolve any problems arising out of the transactions. To invoice schools, organisations, and individuals as required and to ensure payment is received within an appropriate time scale. To liaise with the Marketing Director regarding programming information, selling information, special offers etc. To ensure an adequate supply of tickets and to order supplies as necessary with reference to the Marketing &/or Development Director regarding sponsors advertising, and any other stationery required. To produce the relevant reports on events as requested by the management (usually the General Manager, the Finance Manager and the Education Director), film distributors, visiting companies etc. To liaise with the Finance Manager/Auditor, at least quarterly, produce reports, and monitor systems etc as required.

3 To liaise with the Finance Manager/Auditor/General Manager regarding all matters relating to Compliance. To work with internal staff, website designers, the bank & other outside agencies as necessary to support on-line sales booking systems. Together with the FOH Business Manager select and appoint the Assistant Box Office Manager, Supervisors and Box Office Assistants, & thereafter be responsible for the training, monitoring & discipline of the Box Office staff, liaising with the FOH Business Manager &/or General Manager as appropriate. To maintain a rota of Box Office Staff to cover all the hours that the Box Office is open, with due regard to busy periods, the budget available etc, and to ensure that clear records are kept for wages purposes. To train and supervise the Box Office team in the booking procedures, ensuring that they maintain accurate cashing up, credit card reconciliations and the pulling of daily sales reports etc. To ensure that reservations, group bookings, mailing list requests and merchandise sales are processed efficiently and that all monies are received within the time scales laid down. To handle efficiently all dealings with Ticketweb, the Half Price Ticket Booth, Lastminute.com, Theatre Tokens, Audiences London, etc, and liaise with the Finance Department as necessary. To ensure liaison with visiting companies regarding advance bookings, throughout the run and any contra bookings. To receive and process Gallery and merchandise sales on the ProVenye Databox system. To keep up to date the Box Office Manuals and to formulate and maintain Box Office administrative systems and ensure that they are adhered to by all staff. The management or Auditor, as appropriate, must approve any changes to the current systems. To answer queries in person and on the telephone and deal with problems and complaints in the first instance. To act as a receptionist when serving at the Box Office window, receiving deliveries, visitors and customers. To keep up-to-date regarding shows and events at the Tricycle and to communicate that knowledge to the general public, staff and visiting companies.

4 To immediately inform the person responsible of any malfunction of the telephone system, fax, internet, etc To ensure that all members of the Box Office staff maintain the appropriate standards of behaviour, dress and courtesy towards the public and staff at all times. To maintain rigorous records of any complimentary tickets. To attend appropriate training courses as agreed with the General Manager. To abide by and contribute to the Equal Opportunities Policy at The Tricycle. To be aware of the fire evacuation and Health & Safety requirements and report any problems to the Duty Manager. To attend weekly staff meetings wherever possible. any other duties as are mutually agreed. TERMS & CONDITIONS Contract: Hours: Holiday: Sick Pay: Trial Period: Notice: Pension: The initial contract offered will be for a fixed term of one year. Based on 45 hours per week, over 5 days per week, flexible shifts, days, evenings, weekends, and Bank Holidays. Hours in excess of 45 to be taken as time-off in lieu. Four weeks per year, plus Bank Holidays, plus an additional five single days after two years continuous service. Four weeks on full pay and a further four weeks at half pay per year, after three months continuous service. Three months, during which the notice period will be four weeks. Two months from either Party after successful completion of trial period. The Tricycle s Stakeholder Pension Scheme Provider is Norwich Union. Annual Salary: 22,167 in 2009/10. Start Date: ASAP

5 Subject to minor alterations. January 2010