JOB DESCRIPTION. Full Time POSITION SUMMARY

Transcription

1 JOB DESCRIPTION Position Title: RETAIL MANAGER Classification: Full Time Reports to: RETAIL AREA MANAGER Date Updated: February 2013 POSITION SUMMARY To manage the day to day operation of the Vinnies Centre to ensure the following are being co-ordinated as set out in the Retail Centre Operations Manual: Stock Volunteers Welfare Clients Customer Service Financial Accountability Occupational Safety & Health Advertising and Marketing ORGANISATIONAL RELATIONSHIPS In addition to working closely with the Retail Area Manager, the person will also liaise with the Retail State Manager, Depot Management and Staff and various Administration Staff at the office.

2 PRIMARY RESPONSIBILITIES The role is varied and encompasses many areas of responsibility. STOCK To ensure sufficient levels of stock are available to customers at all times To ensure stock on display is: high quality priced correctly following centre guidelines merchandised correctly in accordance with retail guidelines (including approved fixtures, coat hangers and store lay out) Reflective of current season Rotated on a monthly basis using the colour coded system To ensure all stock is priced in the sorting room prior to being displayed in the shop VOLUNTEERS Ensure ALL volunteers have read and signed the Retail Operations Manual Ensure ALL volunteers are following correct procedures for purchasing goods from the centre. Ensure the centre is staffed sufficiently at all times with an adequate number of volunteers to ensure customer satisfaction, welfare clients are receiving support and general duties are being completed in the shop and sorting areas. Monitor and administer volunteer training. This includes volunteer selection, orientation with Retail Management Team and HR Manager and on-the-job training in all facets of the centre operation. Generate and maintain good morale and cooperation of all volunteers through direction, leading by example and motivation. Ensure volunteer grievances are dealt with promptly and professionally. Demonstrate good OH&S understanding and ensure volunteers are adhering to all OH&S practices throughout the centre. WELFARE CLIENTS Ensure all welfare clients presenting vouchers are dealt with in a professional, confidential and friendly manner. Ensure all paperwork associated with vouchers is filed and sent to Retail Area Managers at the end of each month

3 CUSTOMER SERVICE Demonstrate professional customer service in all dealings with customers. Ensure customer s needs are met at all times. Deal with customer complaints and feedback promptly and professionally. Encourage volunteers to interact with customers to ensure their needs are met. FINANCIAL ACCOUNTABILITY Ensure all transactions are accompanied with a receipt to both customers and volunteers purchasing goods Ensure Weekly Summaries are faxed to Retail Area Manager at the end of each week Maintain daily, weekly and monthly administration requirements in accordance with policy. Ensure banking is conducted daily and any variances of $50.00 or more are reported to the Retail Area Manager. Be aware of financial targets set for the centre and updated on the focus board. Ensure that all staff are aware of the focus board and encouraged to check the board at the start of each shift. Manage the centre budget to ensure all financial targets are achieved OCCUPATIONAL SAFETY & HEALTH Help provide a safe and healthy workplace for volunteers, customers and clients Report any unsafe conditions to the Retail Area Manager Report ALL accidents and incidents to the Retail Area Manager and complete all relevant paperwork Maintain and uphold all policies and procedures as outlined in the Retail Centre Operations Manual ADVERTISING & MARKETING Liaise with Retail Area Manager to develop a marketing strategy for the centre. Conduct Advertising and Marketing strategies to positively promote the centre in the wider community. Ensure all Marketing and Advertising is in line with Society guidelines and is signed off by PR & Fundraising Manager / Department

4 FUNDAMENTAL SKILLS (Selection Criteria) Strong communication skills and listening skills Good planning and time management Supervision of others Sound knowledge of minor financials Merchandising techniques Ability to work as part of a team and inspire teamwork in others Confidence and understanding to sort out minor people issues and grievances SECONDARY SKILLS Retail and or sales experience. Ability to motivate others and gain co-operation Understanding of the policies and procedures involved in operating a centre Ability to problem solve Confidence to try new ways of doing things GENERAL Current driver s licence preferable Uphold the Ethos and Culture of the Society in all dealings with the centre. Hours of work will vary due to needs of the centre. Some week end and after normal hours work may be required at times. 38 hour working week will be required. Centre hours of operation vary from centre to centre, therefore hours of work will be determined by the Retail Area Manager. Retail Managers will be supplied with a St Vincent de Paul apron and name badge. No set uniform is required, however neat, tidy and clean appearance is required at all times in the centre. Grievances should be dealt with promptly by directing these to the Retail Area Manager.

5 PROBATION Retail Managers will be trialled on a three (3) month trial basis initially, which will entail one (1) month orientation and training, supervised by the Retail Area Manager, followed by two months on the job. Each new Retail Manager will be issued with a Job Description, outlining the role of the Retail Manager. The Retail Area Manager will also discuss areas of opportunity within the centre, which will take priority during the three-month trial period. The Retail Area Manager will then assess the person s performance and a permanent position will be offered if available.