1 For definition of a suitable project refer to the competency standards outlined in this document.

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4 3 1 For definition of a suitable project refer to the competency standards outlined in this document.

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14 Getting started

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20 In the table below read the evidence required for each unit of competence then in the middle column make a note of how you do this in your project work as well as the evidence that you are providing that supports your comments. If you didn t produce the evidence yourself, please explain who did and what role you had in its development and/or how you currently use it. This evidence guide contains the 8 core units plus the additional 4 elective units offered by the College in the online program. Additional elective units may be selected but they are not included here. In some units the evidence required is very similar (in fact it is almost the same). Where this is the case you will still need to fill in all columns with as much detail as you can but you only need to provide the evidence once. You can list it in your document summary table (see previous page), give it a number and then list the number only in the evidence column rather than writing out the complete document name/details again. This unit specifies the outcomes required to determine and manage project scope. It involves obtaining project authorisation, developing a scopemanagement plan, and managing the application of project scope controls. Can you provide evidence that you have a broad knowledge and understanding of: Organisational processes leading to project authorisation, start-up and designation of project

21 manager? The place of scope management in the context of the project life cycle? The need for scope definition during project start-up and ongoing definition during the project? Methods to define products and activities, for example work, organisation and product breakdown structures? The components of a scope statement? The practice of change control? How to deal with scope-management issues Can you: 1. Demonstrate scope management 2. Negotiate and document project boundaries 3. Establish measurable project benefits, outcomes & outputs 4. Show how you use scope-management tools 5. Produce a scope-management plan 6. Identify scope-management issues and likely challenges 7. Recommend improvements for future projects This unit specifies the outcomes required to manage time in projects. It covers determining and implementing the project schedule and assessing time management outcomes. Can you provide evidence that you have a broad knowledge and understanding of: The need to link time, cost and resources to the

22 project schedule? Responsibilities for time management? Development of project schedules? Use of the schedule as a control mechanism? The place of time management in the context of the project life cycle and other project management functions? Appropriate time management methodologies, their capabilities, limitations, application and outcomes? Can you: 1. Demonstrate how you use a range of timemanagement tools and techniques in a complex project 2. Demonstrate/discuss/show your knowledge of time-management methodologies and their capabilities, limitations, application and outcomes. This unit specifies the outcomes required to identify, analyse and refine project costs to produce a budget, and use this budget as the principal mechanism to control project cost. Can you provide evidence that you have a broad knowledge and understanding of: The need to link time, cost and resources to the project framework? Acceptance of responsibilities for cost management? Development of project budgets and expenditure

23 forecasts? Use of the budgets and expenditure forecasts as control mechanisms? The place of cost management in the context of the project life cycle and other project management functions? Appropriate cost management methodologies, their capabilities, limitations, application and outcomes? Can you: 1. Demonstrate how you apply budgetary processes in a project context 2. Demonstrate your use of project costmanagement & budget tools and techniques 3. Show how you monitor project costs across the project life in a complex project. This unit specifies the outcomes required to manage quality in projects. It covers determining quality requirements, implementing quality assurance processes, and using review and evaluation to make quality improvements in current and future projects. Can you provide evidence that you have a broad knowledge and understanding of: The principles of project quality management and their application? Acceptance of responsibilities for project quality management? Use of quality management systems and standards?

24 The place of quality management in the context of the project life cycle? Appropriate project quality management methodologies; and their capabilities, limitations, applicability and contribution to project outcomes? Can you: 1. Determine quality objectives and standards 2. Show us a quality management plan you have developed that contains quality metrics for project and product outputs 3. Show how you resolve quality uses using established quality- management methods, techniques and tools 4. Show where the quality requirements/ specifications are in the project plan (that you ve developed) 5. Demonstrate how you ve undertaken a qualityassurance audit of your project and/or assessed quality control 6. Show the quality management system you have in place to enable accurate and timely recording of quality audit data. 7. Demonstrate your continuous improvement processes 8. Show where you have documented recommended improvements and/or lessons learned This unit specifies the outcomes required to undertake human resource management (HRM) in

25 projects. It involves planning for human resources, implementing staff training and development, and managing the project team. Can you provide evidence that you have a broad knowledge and understanding of: The importance of HRM in the project management environment? Established organisational policies, standards and methods required to achieve HRM outcomes? The use of established HRM selection, assignment, training, performance evaluation and motivation tools? The conflict and stress issues associated with individuals responsible for project management? HRM outcomes, critical success and failure criteria and HRM performance measures? The application of interpersonal skills? Assessment of interpersonal strengths and weaknesses? The differences in work content, processes and risk that affect HRM requirements in the various phases of the project life cycle? The HRM Legislation, standards, policies & procedures Can you: 1. Show how you determine the resource requirements for individual tasks / personnel levels / competencies 2. Show your org and project structure that aligns

26 individuals and group competencies with project tasks 3. Show how you allocate personnel to the project to meet work outputs throughout the project 4. Demonstrate what HR methods, techniques and tools you use to support the engagement and performance of all project personnel 5. Provide clear project role descriptions 6. Provide a development and training plan for project team members and support personnel 7. Demonstrate how you measure individuals performance against agreed criteria 8. Show the actions you use to overcome shortfalls in performance and to improve individual performance and overall project effectiveness 9. Demonstrate how you monitor the overall team performance and morale as well as any internal/external influences that affect this 10. Demonstrate what processes you use for counselling staff and show how you manage conflict between personnel in your project. 11. Show the process you use to disband the project team (i.e. are there policies you follow for eg) 12. Show where you have documented HR issues and made recommendations for improvement. This unit describes the outcomes required to manage stakeholder relationships during a project. It involves ensuring the timely and appropriate involvement of key individuals, organisations and groups throughout

27 the project. Can you provide evidence that you have a broad knowledge and understanding of: Team structure, team dynamics and team building Common problems leading to variances in stakeholder engagement Levels and means of stakeholder engagement Stakeholder engagement theory and strategies An understanding of various communication methods and the types of people that respond best to them How to be an effective leader (for the project team and other stakeholders) Can you: 1. Provide your stakeholder analysis & matrix 2. Provide your Stakeholder engagement plan 3. Show how you identify stakeholders of influence & power in your project and strategies to manage them 4. The communication strategy you developed to address stakeholder needs and the different types of technologies used to communicate most effectively with different stakeholders 5. Show how you address differing interests 6. Provide examples of any team building activities you did with your team 7. Show how you structured your project team to get the best out of them 8. show us your team charter (containing the team

28 purpose, roles, responsibilities and accountabilities in line with the project goals) 9. Show us the methods/tools/techniques you used to motivate your project team 10. Provide examples of communications with stakeholders i.e. reports, newsletters, online tools used etc. This unit describes the outcomes required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation/project. Can you provide evidence that you have a broad knowledge and understanding of: Communication skills to explain team goals, address team conflict and to build an environment of trust Planning and organisation skills to keep the team on tract and focussed on project outcomes Group & team behaviour/dynamics Strategies for mentoring and coaching to informally guide and instruct team members Strategies for gaining consensus a range of techniques that you use to build your project teams, strengthen communications in the team and resolve issues methods for engaging with stakeholders and obtaining advice from outside the project team,

29 to ensure the team is focussed and on track Can you: 1. show us your team charter (containing the team purpose, roles, responsibilities and accountabilities in line with the project goals) 2. Demonstrate team performance plans that show expected outcomes, outputs, KPI s and goals 3. Provide minutes from team meetings that show the team is involved in planning and decision making 4. Provide examples of feedback given to team members 5. The communication strategy you developed to address stakeholder needs and the different types of technologies used to communicate most effectively with different stakeholders 6. How you address differing interests 7. Any team building activities you did with your team 8. How you structured your project team to get the best out of them 9. show us your team charter (containing the team purpose, roles, responsibilities and accountabilities in line with the project goals) 10. Methods/tools/techniques you used to motivate your project team 11. Examples of communications with stakeholders i.e. reports, newsletters, online tools used etc. This unit specifies the outcomes required to link people, ideas and information at all stages in the

30 project life cycle. Project communications management ensures the timely and appropriate generation, collection, dissemination, storage and disposal of project information through formal structures and processes. Can you provide evidence that you have a broad knowledge and understanding of: The principles of communications management and their application? Acceptance of responsibilities for communications management? Maintenance of project management information systems and communications networks? Drafting, vetting, approving, obtaining endorsement and forwarding reports to a higher authority? The place of communications management in the context of the project life cycle and other project management functions? Appropriate communication management technologies; their capabilities, limitations, applicability and contribution to project outcomes? Can you: 1. Provide a project communication plan 2. Demonstrate how you apply/work with a workplace-based project information system in the management of your project 3. Show how you manage the generation, gathering,

31 storage retrieval, analysis and dissemination of information by project staff and stakeholders 4. Show how you implement, modify, monitor and control designated information-validation processes to optimise quality and accuracy of data. 5. Demonstrate the communication networks you use in PM 6. Demonstrate how you finalise and archive PM records 7. Provide eg.s of relevant document management policies and procedures that are uses in records management 8. Demonstrate how you review the project outcomes to determine the effectiveness of management information and communication processes and procedures. This unit specifies outcomes required to manage risks that may impact on achieving project objectives. It involves identifying, analysing, treating and monitoring project risks, and assessing riskmanagement outcomes. Can you provide evidence that you have a broad knowledge and understanding of: Uncertainty and the means of its measurement? Personal attitudes to uncertainty and risk, and how they might affect the project's approach to risk management? The place of risk management in the context of the project life cycle?

32 Organisation and industry standard risk frameworks Quantitative and qualitative risk-management techniques, tools and approaches Appropriate risk management methodologies, their capabilities, limitations, applicability and outcomes? Can you: 1. Produce your risk management plan for your project including the: - Risk matrix - Risk log - Risk register - Classification of risk categories - Risk identification methods - Risk ranking system - risk controls - risk treatment options 2. provide evidence that shows how you allocate risk responsibilities to team members 3. Demonstrate how you implement agreed risk responses, modify plans to maintain currency of risk treatments and controls. 4. Show how you identify and document riskmanagement issues and make recommendations for improvements for application to future projects. This unit specifies the outcomes required to undertake procurement within projects. It covers

33 determining procurement requirements, establishing agreed procurement processes, conducting contracting and procurement activities, and managing finalisation processes. Can you provide evidence that you have a broad knowledge and understanding of: The principles of procurement management and their application? The principles of contracts and contractual legal requirements from the project management perspective? The selection of appropriate formal arrangements and the legal implications of such agreements? Contract negotiation skills? Procurement management processes and procedures? WHS legislative requirements? Can you: 1. Show us a procurement management plan for your project 2. Gather information from suppliers for your procurement requirements 3. Develop selection criteria to select a supplier 4. Show how you identify and act according to probity and project-governance constraints 5. Provide copies of your procurement processes and procedures 6. Show the proposal requirements you developed

34 for your project and examples of how you solicited vendor responses 7. Demonstrate how you evaluated vendor responses and selected preferred vendors 8. Provide examples of vendor terms/conditions of supply/ contract 9. Demonstrate how you review vendor progress and manage variations 10. Provide examples of procurement issues and any remedial action taken by you 11. Demonstrate how you conduct finalisation activities to ensure vendor deliverables met contract requirements 12. Provide a review/evaluation report that determines the effectiveness of the procurement processes and procedures & lessons learned. This unit describes the outcomes required to integrate and balance the overall project management functions of scope, time, cost, quality, human resources, communications, risk and procurement across the project life cycle; and to align and track the project objectives to comply with organisational goals, strategies and objectives. Can you provide evidence that you have a broad knowledge and understanding of: the project process, the project life cycle and the relationship between project phases? planning and control procedures, resource management and risk management?

35 a range of suitable methodologies, techniques and tools available to project managers? Project governance models the application of leadership and personnel management within a project environment? internal and external environment factors that may affect the project? Can you: 1. Provide copies of your project initiation documentation (including the link with the org strategies and goals, the project objectives, outcomes and benefits, the project governance structure and a copy of the ratified project charter that is approved by all relevant authorities). 2. Demonstrate the methodology you used to disaggregate project objectives into achievable project deliverables 3. Provide a copy of your project plan that integrates all project management functions with associated plans and baselines and show the process for approval 4. Show how you managed the project ie. Project status reports, etc 5. Provide examples of change requests and where you have completed an impact analysis on change requests prior to approval 6. Provide your change management plan & issues management plan/ the change log & register (with changes included in it) 7. Examples of project finalisation activities 8. Demonstrate how the project products and

36 documentation are prepared for handover to client in a timely manner 9. Produce the project finalisation report that includes the financial/budget figures as well as any legal and contractual obligations 10. Produce any project review assessments conducted as well as lessons learned/recommendations for future projects. This unit describes the performance outcomes, skills and knowledge required to manage own performance and professional development. Particular emphasis is on setting and meeting priorities, analysing information and using a range of strategies to develop further competence. Can you provide evidence that you are able to: Serve as a role model through your personal work planning and organisation Ensure personal work goals, plans and activities reflect the organisation s plans Measure and maintain personal performance in varying work conditions, work contexts and contingencies Prioritise personal, team and organisational goals to deal with competing demands in your project. Use technology efficiently and effectively to manage work priorities and commitments Maintain appropriate work-life balance, and ensure stress is effectively managed and health is attended to. Access personal knowledge and skills against

37 competency standards to determine development needs, priorities and plans Seek feedback from employees, clients and colleagues and use this feedback to identify and develop ways to improve competence Identify, evaluate, select and use development opportunities suitable to personal learning style/s to develop competence Undertake participation in networks to enhance personal knowledge, skills and work relationships Identify and develop new skills to achieve and maintain competitive edge 1. Can you show an assessor the systems and processes (electronic or paper-based that you use to organise and priorities tasks (that show how your work is managed)? 2. Do you have/ can you product a personal development plan with career objectives and an action plan?

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