American Society for Quality

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American Society for Quality Southern Connecticut Section 301 September 2007 Chairman Mike D Onofrio 203-570-3657 Vice Chairman Trevor Craney 203-386-5317 Secretary Joseph Azary 203-944-9320

com Certification Chuck Weiss 203-877-4558 Education OPEN Employee Referral John Menzer 203-356-5097 Historian Gene Taylor 203-366-9137 Membership Tony Pedro Tony.pedro@pb.

1 American Society for Quality Southern Connecticut Section 301 September 2007 Chairman Mike D Onofrio Vice Chairman Trevor Craney Secretary Joseph Azary Treasurer John Rosen Committees: Advisory & Publicity Joseph Azary Arrangements Tony Pedro Tony.pedro@pb.com Certification Chuck Weiss Education OPEN Employee Referral John Menzer Historian Gene Taylor Membership Tony Pedro Tony.pedro@pb.com NEQC Representative OPEN Newsletter Vanessa C. Broadnax vcb82@optonline.net Programs OPEN Scholarship Cynthia Scheetz Upgrade Sam Lagnese Webmaster Sol Silverstein Meeting Notice Visit us on the Web: Our meeting will be on Monday this month instead of Wednesday. Date: September 17, 2007 Time: Social, 6:30 Dinner, 7:30 Seminar Location: Norwalk Inn 99 East Ave, Norwalk, CT 06851, US Phone: (203) Cost: $25.00 Directions: Merge onto I-95 S / GOVERNOR JOHN DAVIS LODGE TURNPIKE toward N.Y.CITY. Take EXIT 16 toward EAST NORWALK. Take the ramp toward US-1. Turn SLIGHT RIGHT onto EAST AVE. End at Norwalk Inn & Conference Center: 99 East Ave, Norwalk, CT 06851, US Reservations are requested via to Tony Pedro at tony.pedro@pb.com. Make your reservations by Monday (AM) September 17, 2007 Include your name, phone number, # attending. We must pay for a minimum of 25 people. Please register today! If you don t cancel or don t show we will still pay for your meal. September Meeting Information Speaker: Michael H. McGivern, Ph. D. Topic: Ethics in Quality Management: How does it affect you? In today s world, the objective is to make ethical decisions in individual and organizational situations. Yet, at times, conflicts and challenges arise at all levels in organizations that compromise our decision making with respect to ethical standards. This session will be filled with theoretical and practical information that you can actually use in your workplace as well as your personal life. For example: How to identify when you are in a challenged with an ethical dilemma Best practices in organizations to support ethical codes Please join me for a discussion that hopefully will enlighten you on how to handle these types of situations. 1

2 Biography: Michael H. McGivern, Ph. D. is an organizational change management specialist who possesses 25 years professional experience with recognized excellence in managing and consulting on Organizational Development/Redesign, Operations Management and Human Resource issues. Michael s main focus is to work with organizations to develop and implement strategies to measure the effectiveness of change and continuous processes by linking organizational capabilities with bottom-line business objectives. His technical expertise includes: High Performance Work Team Strategies Lean Manufacturing Strategies and Techniques Continuous Improvement Processes Socio-Technical System Redesigns Search Conference Techniques Retention Strategies Organizational Competency Development Balanced Scorecards Cultural Assessments Design and Delivery of experiential workshops Organizations as Manager of Organizational Effectiveness, Manager of Manufacturing, Plant Manager, Superintendent, Manufacturing & Quality Engineer, Supervisor and Human Resource Manager. Michael s adjunct professor experience focuses on the design and delivery of Master s and Doctorate level courses on the following: Organizational Development, Change Strategy, Operations Management, Value Creation, Entrepreneurship, Organizational Behavior, Coaching for High Performance, Quality Management, Ethics and Dissertations/Thesis research. Michael holds a Ph. D. in Organizational Development, a Master s degree in Manufacturing Management and a Bachelor s degree in Industrial Engineering. Michael has also presented numerous times at conferences including Industry Week s America s Best Plants, Clemson University Teams, University of North Texas Teams Conference, ASTD, SHRM and the American Society for Quality. He also contributes articles to a variety of professional journals including Management Decisions, American Management Association International, Journal of High-Performance Teams and Futurics. Conference and presentation topics include leadership, organizational change, teams, lean manufacturing, and measurements for organizational success. BSI: DELIVERING TODAY S BUSINESS WITH ISO/IEC :2005 Achieving ISO/ IEC :2005 certification enables IT service providers to demonstrate best practice service delivery that s auditable, accountable and cost effective. BSI is a leading provider of auditing, certification and training services for ISO/IEC :2005 let us tie things together for you. Elizabeth Shahinian, Account Development Manager Elizabeth.Shahinian@bsi-global.com T : C :

News - 2007 Programs September Date: Sept.

course offering, please contact the editor at vcb82@optonline.net Thank you. June Meeting.

3 News Programs September Date: Sept.17, 2007 Place: Norwalk Inn Topic: Ethics October Date: October 10,2007 Place: Blue Goose restaurant Topic: TBD November- Date:Nov.14,2007 Place: Norwalk Inn Topic: Brad Thorne- 6 Sigma Notice We are looking for CQA instructors for a course offering, please contact the editor at vcb82@optonline.net Thank you. June Meeting... Anniversary Celebration and Membership Drive A time to Remember Section 301: The get together for the June meeting is near and dear to our hearts because we had a very great representation of past members and chairs. This meeting will always be remembered. See Photos Below: 3

4 301 Section Experiences THE FAR REACHING HANDS OF QUALITY Section 301 has numerous members that have attained the certification status of CQA, CQM and CQE. Some members have had exciting quality experiences. Each month we will feature one our true leaders of quality. Quality in Education By Cynthia Scheetz, Scholarship Chair and past section Chair After 24 years in the chemical engineering field, I now teach high school chemistry. They say life isn t about the destination, it is about the journey. The most important thing is to be a life-long learner and what better way than to change careers and work with high school aged students! Some major differences between industry and education are that my school does not have many procedures or documentation control. It would help when you are assigned student center and learning center duties. Instead you have to ask another teacher. Even the curriculum or objectives are not dated and controlled. I arrived in Connecticut in 1989, when Mobil Chemical Co. transferred me from the Films Division Technical Center in Macedon, NY to be the Quality Control Lab Supervisor in Stratford, CT. The Stratford plant was recently closed by Exxon-Mobil. After eight years as a sales engineer at a privately owned manufacturing facility, with only 2 weeks vacation for 7 years, I decided to try teaching to stay in CT. The first year has had a steep learning curve and I need to get approval by the state of Connecticut next year (Beginning Educator Support and Training or BEST) and I will need a masters degree down the road. But all in all I am glad I have chosen this new career path. Cynthia Scheetz -An educational opportunity with a Pratt & Whitney engine at their training facility in East Hartford hosted by MIT Alumni for math and science teachers. 4

5 Welcome back to all members from a summer of some vacations, holidays, and work. As you may know, all local sections across the country follow a fiscal year, which starts July 1 st, but with summer vacations, really starts with the September meeting. We are fortunate to have Dr. Michael McGivern to speak to our section this month about Ethics a topic pertinent to all professionals. Most of our section committees are staffed with our committed volunteer leaders. I checked the section seniority list recently, and while I may be in the top 20% of the membership, I drop to the top 40% of our committee chairs. Wondering further if the profile of the leaders is different from membership at large: Yrs.Since Joined301 all volunteers Average Median Max Min stdev Chairman s Message September 2007 Yes, our volunteer leaders have been members longer, twice as long on average. But the distribution is skewed many of you may have noticed the large difference between the median and mean for both the volunteers and all the members. So, maybe not so much difference after all. And what does a time difference mean? Experience. And how to get experience? Volunteer! The Programs and Education Committees are OPEN, as well as the Vice-Chair position. Let me know if you are interested, all it takes is willingness, and the ability to attend half or more of the meetings. We also need speakers for several of the upcoming dinners meetings this year. I look forward to seeing many of you this month and those following. Sincerely, Mike D Onofrio CERTIFICATION EXAM REFRESHER COURSES SIGN UP NOW! The following certification exams have an October 5, 2007 application deadline for a Dec 1, 2007 exam. Certified Quality Auditor (CQA) Certified Quality Improvement Associate (CQIA) Certified Quality Engineer (CQE) Certified Calibration Technician (CCT) 5

6 Or SIGN UP LATER: Or attend a Spring class for the June exam with a application date in April for the exams listed above. Certified Quality Manager (CQM) Certified Quality Technician (CQT) Certified Mechanical Inspector (CMI) Certified Reliability Engineer (CRE) The above certification exams have a January 11, 2008 application deadline for a March 1, 2008 exam The prep courses run in the, Fall, Winter, and Spring. Sign-up soon. Please mikedonofrio301@yahoo.com, or call Mike D Onofrio at for further information. Advertise! Advertise! Advertise! This section is reserved for your company logo advertisement. You can print your company s logo or a two-line ad, 10 times a year for only $10 dollars per month. Other rates for inside pages: Half page $900, Quarter page $500, Business card size $300 for ten issues. You could also run an ad for any number of months or year. Contact: Trevor Craney (trevor.craney@sbcglobal.net), Tony Pedro ( ) or Mike D Onofrio ( ). 6

Gena W. Jones, DM, SPHR, SHRM-SCP

Gena W. Jones, DM, SPHR, SHRM-SCP ADDRESS 5105 Amherst St, Lubbock, TX 79416 ` Contact 505 228-5126 (cell) gjones3053@aol.com SENIOR HUMAN RESOURCES EXECUTIVE / STRATEGIC BUSINESS PARTNER Visionary, proactive