SUN2756: Betting Big on Oracle Cloud at Caesars Entertainment Moscone South Room 307. Sunday, October 1 st 12:45 PM 1:30 PM

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1 SUN2756: Betting Big on Oracle Cloud at Caesars Entertainment Moscone South Room 307 Sunday, October 1 st 12:45 PM 1:30 PM

2 Our Session Today Caesars Entertainment is a worldwide brand in gaming and hospitality. The company has undertaken a strategic transformation to modernize its back office HR and Accounting functions. Attend this session to learn more about Caesars' decision to change how its organization operates, why it chose to move to the cloud, how it selected Oracle Cloud, and the latest on its HCM transformation. Deron Stoecklein Principal Mike O'Brien Vice President of Corporate HR Services 2017 Grant Thornton LLP All rights reserved U.S. member firm of Grant Thornton International Ltd 2

3 Today's Discussion 1 About Grant Thornton 2 About Caesars Entertainment 3 Caesars Oracle Cloud Journey 4 Lessons Learned 2017 Grant Thornton LLP All rights reserved U.S. member firm of Grant Thornton International Ltd 3

4 Caesars Entertainment About Grant Thornton

5 About Grant Thornton We are the U.S. member firm of Grant Thornton International, a global organization of member firms providing audit, tax and advisory services to clients for more than 90 years Grant Thornton LLP All rights reserved U.S. member firm of Grant Thornton International Ltd 5

Oracle Practice Solutions Focus 2017 Grant Thornton LLP All

7 Caesars Entertainment About Caesars

8 Our Headquarters CAESARS ENTERTAINMENT PROPRIETARY AND CONFIDENTIAL

9 A Portfolio of Winning Brands OUR MISSION We inspire grown-ups to play CAESARS ENTERTAINMENT PROPRIETARY AND CONFIDENTIAL

10 Facts & Figures Market Leadership #1 and #2 market share in almost every US market WSOP world s leading poker brand Unprecedented Scale 51 properties across 13 states and 7 countries 70,000 employees 3 million square feet of casino space 2 million square feet of convention space Broad and Loyal Customer Base 75+ million annual visitors 45 million Total Rewards members Robust Entertainment & Hospitality 43,000 hotel rooms 390 restaurants, bars, and clubs 240 retail spots One-of-a-kind entertainment CAESARS ENTERTAINMENT PROPRIETARY AND CONFIDENTIAL

11 Most Geographically Diverse Distribution Network Global reach with a leading position in most markets Robust in-place domestic pipeline Pursuing and capturing newly opening markets Reno/Lake Tahoe Las Vegas Laughlin Caesars properties Market share position 1 2 Council Bluffs Kansas City S. Illinois/Indiana Shreveport/ Bossier City Chicagoland Tunica Gulf Coast EUROPE & AFRICA SOUTH AMERICA CAESARS ENTERTAINMENT PROPRIETARY AND CONFIDENTIAL

12 With a Strategy to Grow Invigorating Hospitality and Loyalty Marketing Programs Investing in Caesars Infrastructure to Enhance Long-term Value Instituting a Continuous Improvement-focused Operating Model Inspiring a Sales and Service Culture SOURCE: Q Investor Presentation CAESARS ENTERTAINMENT PROPRIETARY AND CONFIDENTIAL

13 Caesars Entertainment Our Oracle Cloud Journey

14 Project Overview Corporate HR is undertaking the much-needed replacement of the Infinium HR system (20+ years old) with a cloud-based Oracle solution. This project will update the underlying human capital management (HCM) system, which is currently antiquated, very customized, and difficult to interface with other systems. Challenges with Infinium HR are due to the following application limitations: Significant cost burden due to highly manual processes and workarounds, broken end-to-end processes / limited documentation Lack of best in class HR processes and analytics Legacy Infinium will no longer be upgraded forcing Caesars to customize the system with changing HR business practices (e.g. policy, legal, etc.) Grant Thornton LLP All rights reserved U.S. member firm of Grant Thornton International Ltd 14

15 Project Objectives Strategic Investment in a new HR solution Alignment with Strategic Architecture Cornerstones Alignment with Strategic Architecture: Accelerators 2017 Grant Thornton LLP All rights reserved U.S. member firm of Grant Thornton International Ltd 15

16 Results Objectives Expected Long Term Results Strategic Investment in a new HR solution Alignment with Strategic Architecture Cornerstones Alignment with Strategic Architecture: Accelerators HCM will integrate Time and Attendance and payroll systems The platform will instill a set of HR best practices and processes, thereby eliminating custom applications. Foundation for development of stronger service delivery model, talent management framework, and overall enhanced employee life cycle. Process standardization and elimination custom applications Attract better talent with a modern platform. Look and feel of application relevant Support Talent needs of company Introduction of manager self-service and employees self service Faster decision making with best in class time Analytics 2017 Grant Thornton LLP All rights reserved U.S. member firm of Grant Thornton International Ltd 16

17 Project Benefits Moving to Oracle HCM will drive efficiencies in many parts of the business: HR modules purchased are integrated, reducing manual intervention, allowing for Caesars to eliminate several custom applications Eliminate numerous manual internal processes, creating more policy control (i.e. HR workflow, performance reviews, etc.) Allow for faster decision making with real-time data and reporting Improve workforce productivity - Property HR will have a more robust HCM platform to conduct day to day HR tasks More opportunities for employee engagement through Manager and Employee Self Service For employee acquisition and reorganization, Oracle offers a scalable and flexible solution Modern day look and feel of application (Recruiting better talent / faster uptime) Oracle is responsible for infrastructure support and software maintenance 2017 Grant Thornton LLP All rights reserved U.S. member firm of Grant Thornton International Ltd 17

18 Program Scope Intelligence HR Analytics and Reports Talent Management Talent Acquisition / Sourcing Goals / Performance Management Transitions / Onboarding Succession / Talent Review Compensation Learning Management Self Service Manager and Employee Self Service HR Workforce Management Payroll Time & Labor (Workforce Management) HRMS (Core HR) *Non-Oracle Solution 2017 Grant Thornton LLP All rights reserved U.S. member firm of Grant Thornton International Ltd 18

19 Fast Facts 51 Locations 43 FEINS 2,375 Departments 3,000 Contingent Workers 70,000 Employees 17 AOR's by Property 4,500 Temporary/Seasonal 260 Reporting Divisions 5,252 Unique Job Codes 150 Bargaining Units 80,000 Applicants Interviewed Annually 17,000 Background Checks Annually 80 Documents of Record 2017 Grant Thornton LLP All rights reserved U.S. member firm of Grant Thornton International Ltd 19

throughout the implementation Providing the expertise and leadership to ensure business transformation is addressed and supported by the system Accelerating the traditional implementation approaches

20 Project Delivery Approach Grant Thornton utilizes a comprehensive methodology for implementing Oracle Cloud. Our methodology is aligned to Oracle's Unified Method (OUM) and was built on the realization of accelerating the benefits of implementing a new system and technology by: Incorporating best practices throughout the implementation Providing the expertise and leadership to ensure business transformation is addressed and supported by the system Accelerating the traditional implementation approaches through the use of deliverable templates and advanced use of the built-in Cloud tools Leverages Agile development principles to allow the user stakeholders to visualize and experience the application early in the implementation process Integrating change and quality management activities throughout the project 2017 Grant Thornton LLP All rights reserved U.S. member firm of Grant Thornton International Ltd 20

Project Delivery Strategies Solution-driven Project management What Test Deploy Build Design Configure do you Visualize want? Will this work? Deploy vs.

Configure vs. Deploy Frequent visualization of solution Ability to inject changes Better understanding of solution prior to testing Adapt processes Project management Can we customize?

21 Project Delivery Strategies Solution-driven Project management What Test Deploy Build Design Configure do you Visualize want? Will this work? Deploy vs. Iterate 2 3 times Understand capabilities Leverage built-in leading practices Emphasis on adapting to gaps Iterative Project management When can we see Ready Test Design to try again? it? Configure vs. Deploy Frequent visualization of solution Ability to inject changes Better understanding of solution prior to testing Adapt processes Project management Can we customize? Is Test Design it configurable? Configure vs. Deploy Highly-configurable options Shorter test cycles Predictable results Incremental Are we done Project management Test yet? What's Design next? Configure vs. Deploy Shorter implementation cycles Multiple wins Change over time 2017 Grant Thornton LLP All rights reserved U.S. member firm of Grant Thornton International Ltd 21

22 Project Delivery Timeline May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Oracle R12 Core HR Recruiting & Onboard Goals Performance Performance Compensation Compensation Talent /Succession Learn Payroll / Time & Labor Cloud HCM Track Production Use Non-Oracle Cloud Transformation Projects 2017 Grant Thornton LLP All rights reserved U.S. member firm of Grant Thornton International Ltd 22

Keys to Success Clear definition of scope monitor and adjust as business needs require Acceptance of cloud applications adapt to capabilities Understand and integrate the cloud release cycle(s) into

23 Keys to Success Clear definition of scope monitor and adjust as business needs require Acceptance of cloud applications adapt to capabilities Understand and integrate the cloud release cycle(s) into your plans Top management support and commitment Proper allocation of resources to support implementation lifecycle Project management including proper usage of Oracle Implementation Success Manager Proven methodology and project approach User involvement throughout the project to begin to create buy-in and support for the new system Redesign and alignment of business processes to support the new system Structured change management process Detailed implementation plan and manage to it Develop and execute robust testing plan Ability to make timely decisions throughout the project 2017 Grant Thornton LLP All rights reserved U.S. member firm of Grant Thornton International Ltd 23

Closing 2017 Grant Thornton LLP All rights reserved U.

25 Hear more from Grant Thornton At OpenWorld Sunday 10:45 am 11:30 pm Room 307 Keys to planning a successful Oracle HCM Cloud implementation (SUN2727) Ken Fontenot 11:45 am 12:30 pm Room 308 Oracle ERP Cloud across countries, currencies and cultures (SUN2699) Matt Peterman and Tori Marinucci, Maiden Re 12:45 1:30 pm Room 307 Betting big on Oracle Cloud at Caesars Entertainment (SUN2756) Deron Stoecklein and Mike O'Brien, Caesars Entertainment 2:45 3:30 Room 308 Oracle ERP Cloud Networking (SIG1590) Matt Peterman, Grant Thornton, Jon Vaughn, Quest International Users Group Tuesday 11:30 am 12:15 pm Room 159 Jackpot: Caesars Entertainment adopts Oracle ERP Cloud (CON4617) Bill Behen and Michael Mann, Caesars Entertainment Wednesday 2:00 2:45 pm Room 155 Customers present: Enterprise performance reporting (CON6772) Brad Kwiatek, Michael Mann, Caesars Entertainment and Al Marciante, Oracle 3:30 4:15 pm Room 3022 Customer testimonial: Move over, Picasso. We use a different canvas - Oracle's IaaS (CON5775) Jeff Silverman and Tom Bressie, Oracle 3:30 4:15 pm Room 214 Moving PeopleSoft Payroll to Oracle HCM Cloud (CON2714) Bill Stratton Also check out Modern finance: Changing the perspective on profitability A CPE event at the Harvard Club, New York Oct 26, 4:30 6:30 12:45 1:30 pm Room 208 Oracle HCM Cloud: Better than ice cream - Wells Blue Bunny case study (CON2758) Deron Stoecklein and Jasen Heaton, Wells Enterprises 7:00 9:00 pm Grant Thornton cocktail party at B Restaurant & Bar 2017 Grant Thornton LLP All rights reserved U.S. member firm of Grant Thornton International Ltd 25

CON2758: Oracle HCM Cloud Better than Ice Cream Wells Blue Bunny Case Study Moscone South Room 208. Tuesday, October 3 rd 12:45 PM 1:30 PM

CON2758: Oracle HCM Cloud Better than Ice Cream Wells Blue Bunny Case Study Moscone South Room 208 Tuesday, October 3 rd 12:45 PM 1:30 PM Our Session Today Wells Enterprises, the largest family-owned ice