Time Is On My Side: How Oracle HCM Cloud Reduced Citizens Bank s Time to Hire

Transcription

1 October 4, 2017 Time Is On My Side: How Oracle HCM Cloud Reduced Citizens Bank s Time to Hire Shikha Panicker, Citizens Bank and Matt Runkle, Cognizant

2 Welcome to OOW 17 - About Cognizant-KBACE Oracle s Cloud and other technologies play a critical role in supporting your digital transformation initiatives We are a long term, award winning Oracle partner. A proven leader in digital transformation. More than 200 successful projects using the Oracle Cloud. We have the end-to-end, best practice services, backed by deep industry expertise needed to deliver successful solutions for our clients across: Oracle HCM, ERP, SCM, CX, PaaS and IaaS. 2

3 Time Is On My Side: How Oracle HCM Cloud Reduced Citizens Bank's Time to Hire Citizens Bank has had a clear vision ever since it started on its journey to Oracle HCM Cloud two and a half years ago. Leveraging Oracle Talent Management Cloud has allowed the company to go from manual to automated processes by improving time to hire while allowing new hires to become more productive in less time. By taking on a phased methodology, the recruiting module fits into this strategy very well. Citizens is now fully live on all the talent modules including compensation, talent review, performance, goals, and recruiting. With time on its side, the company is now in the process of implementing core HR. In this session hear about the unique roadmap to the cloud, the implementation, benefits gained, and lessons learned. 3

4 Agenda Introductions 1 6 Implementation Approach Key Business / Technology Challenges 2 7 Business and Technology Benefits Project Scope 3 8 Best Practices Pre & Post Implementation Scenario 4 9 Lessons Learned Project Timelines 5 10 Q&A 4

5 Introductions 5

6 Today s Presenters Shikha Panicker HR Delivery Manager Matt Runkle Senior Consultant 6

7 About Citizens One of the oldest and largest financial services firms in the US Roots date back to 1828 Headquartered in Providence, RI Offers retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions across 11 states 12th largest retail bank in the United States In November 2015, Citizens Financial Group (NYSE: CFG) became a fully independent publicly-traded company, just over a year after the successful completion of the largest commercial bank initial public offering (IPO) in U.S. history. Citizens now embarks on a new and exciting chapter as we aspire to become a top-performing regional bank. 7

8 Citizens Vision and Credo Our vision is to deliver the best possible banking experience. Our credo: We perform our best every day so we can do more for our: CUSTOMERS COLLEAGUES COMMUNITIES SHAREHOLDERS We strive to always Exceed customer expectations Do the right thing Think long-term Work together We are citizens helping citizens bank better. 8

9 Company Overview Cognizant - A Responsible Global Corporate Citizen Founded in 1994 (NASDAQ: CTSH) 35+ Regional Sales Offices US Based HQ in Teaneck, NJ 1,255+ Active customers FY 2015 Revenue $12.4B (+21% YoY) 100+ Global Delivery Centers 260,200+ Talent pool 20,000+ Projects FY 2016 Revenue $13.5B (+8.6% YoY) Strategy of Reinvestment Born Global Re-investment Strategy funding CoEs Market Cap Over $35 Bn Cognizant Differentiators Integrated Service Model Flexible Business Model Global Project Footprint Industry Alignment Regional Offices Customer Value Associate Value Shareholder Value Customer Centricity Customer-First culture End to end services partner Global reach Two-in-a-box engagement model Reinvestment in relationships, capability enhancement and industry solutions Empowered teams - Culture of ownership, value creation & Innovation Unmatched growth opportunity Preferred employer in Engineering and Business Schools Lowest attrition rate among peers Development Centers Talent Management Six times in a row - Fortune s World's Most Admired company; #1 in All Start`s list (10 th year on this list) Forbes 9 th on Fast Tech 25 list Consistently meeting earning and revenue guidance High Market Capital (> 37Bn) and Significant Cash Reserve (> 3.8Bn) 9

10 Company Overview Oracle Ties Capability 14,000+ Oracle Consultants covering the Oracle pillars 400+ Oracle Cloud Certified Professionals 30 Oracle Specializations, 6 Advanced Oracle specific delivery methodology One of the first to implement Fusion OIC One of the first to implement to Global Payroll Access to pre release Oracle Software Commitment Achievement Dedicated Oracle Alliance Oracle BPO Partner Co-development program partner Member of Oracle Partner Advisory Council Oracle partner education and training HCM Cloud Partner of the Year Global 2016 HCM Core HR - North America 2016 (4th Consecutive Year) OPN Cloud Program Solution: HCM Partner of the Year 2016 KBACE and Cognizant s long term Oracle alliance, deep industry knowledge, and global Oracle delivery expertise uniquely positions us to help our clients with their digital transformation initiatives 10

11 Cloud Experience One of the largest references of Cloud customers worldwide Financial Services Public Accountants Organization HCM & ERP Cloud Implementation Investment Management Company HCM Cloud Implementation Leading Provider of Title Insurance & Settlement Services Procurement Cloud Implementation Leading US Financial Services Firm - Oracle HCM Cloud Implementation Insurance Provider of Insurance - Oracle HCM Cloud Implementation Health Insurance Company Oracle HCM Cloud Implementation Large Insurance Company Financial Cloud Support & Enhancements ManLog Largest Ship Societies - HCM Cloud Implementation Britain s Leading Rail Utility - Oracle HCM Cloud Upgrade Multinational Conglomerate - Oracle Taleo Cloud Onboarding Retail Quick Service Restaurant Chain HCM & Financials Cloud Implementation Casual Dining Chain Oracle Financials & Projects Cloud Implementation Retailer in Middle East Oracle Cloud HCM Implementation Utilities Leading Oil and Gas Producer HCM Cloud Implementation Leading Public Sector in Energy Utility Multi-year Strategy to Transform from Legacy Applications to Oracle Cloud Apps Canadian Gold Producer - HCM Cloud Implementation Travel & Hospitality Operators of Leisure Assets - Oracle HCM Cloud Implementation Foodservice Company - Oracle HCM Cloud Implementation Australian Fast Food Franchise Oracle ERP Cloud Implementation Life Science Worldwide Pharmaceutical Company - Taleo Recruiting Implementation Pharmaceutical Company - Oracle ERP Cloud Implementation Leader in Innovative Medicines - HCM Cloud Implementation Consumer Goods Organic Food Company - HCM Cloud Implementation Distributor of Sanitary Supplies - HCM Cloud Implementation Norwegian Seafood Company - HCM Cloud Implementation Multinational FMCG Company- Implementation of Eloqua Media Communicat ion Internet-based Advertising - Taleo Cloud Implementation Largest Industrial Auctioneer - HCM Cloud Implementation Media Holding Company - Oracle ERP Cloud Implementation A Leading Publisher - HCM Cloud rollout to 9 countries in APAC & ANZ Telecommunications Company - Implementation of Oracle Sales Cloud Entertainment Experiences Company-Digital Marketing Transformation Automation Component HCM Cloud Implementation Multinational Corporation Taleo Recruitment Implementation Healthcare Technology Healthcare Provider - HCM Cloud Workforce Compensation Experts in Transfusion Medicine - HCM Cloud Implementation Nonprofit County Hospital - HCM Cloud Rel 10 Implementation Provider of Cloud Services - HCM Cloud Implementation Technology Company - HCM Cloud Implementation Leader in Motion Products - HCM Cloud Implementation Property Information Provider- Implementation of Service Cloud & CPQ Cloud Technology Company- Digital Marketing Transformation Government U.S. State Government Body - Talent Recruiting & Transitions U.S. State Government Body - Taleo Recruiting Implementation Nonprofit Organization in Dubai - Oracle Cloud Application Upgrade Higher Education Leader in Quality Education - Oracle HCM Cloud Implementation Comprehensive Academic Provider - Oracle HCM Cloud Implementation 11

12 Key Challenges 12

13 Our Challenge Being the HR Maestro Forces Driving Change INTERNAL People EXTERNAL Process Consumer Technology Data / Metrics Tech Generational Variances Strategy Focus on Metrics 13

14 Project Scope 14

15 Areas of Focus User Experience Process Transformation Cloud Technologies Integrated Data Sources 15

16 Pre & Post Scenario 16

17 Pre-Scenario PeopleSoft 17

18 Post-Scenario Oracle HCM Cloud Oracle Talent Acquisition Cloud (OTAC) Core HR Workforce Compensation Performance Management 18

19 Approach Forward Deliver on the promise Disrupt the old way of thinking Leverage cloud technologies for agile applications Manage data using warehousing 19

20 Project Timelines 20

21 HR Technology Roadmap Cloud Setup & Config. Jan Jun 2015 Workforce Compensation Jul 1 - Dec Performance Mgmt. Apr Dec 2015 Recruiting and On-boarding Dec Aug 2016 Core HR Sep Jul 2017 Payroll / Time / Absence Jan Dec 2017 HR Data Hub & Analytics Jun Dec Today 21

22 Implementation Approach 22

23 Implementation Approach Rapid Start Implementation Methodology ACCELERATE* PLAN DESIGN CONFIGURE DEPLOY Governance & Infrastructure Validate Project Goals, Execute Setup Wizards Build Integrations End-User training Planning Objectives, and Scope Complete Requirement Document Test Scenarios Configure Production Business Requirements and Define Timeline, Key Questionnaires Configure Pilot Environment Environment Design Workshops Milestones, and Build Project Familiarization and Design Execute Sample Conversion Validate Operational Activities Transformation to-be Process Design Exceptions and Gap List Plan Conduct Kick-off Schedule Workshops Workshops Conduct Integration and Data Workshops Create Test Scripts Identify Issues and Reconfigure Readiness Execute Final Conversion / Start HBL Distribute Requirement Extract Legacy Data Begin System Use Questionnaires Complete Application Prepare for Production Templates Support Requirements Fit-Gap Project Plan Requirements & Fit-Gap Configuration Document Production Cutover Checklist Work Structures Document Pilot Test Scripts Deliverables Interface Inventory Conversion Requirements Reporting Overview Technical Object Design System Review Design Workshops Pilot Integrated Test UAT Acceptance Test Training and Knowledge Transfer 23 *Optional and highly recommended Project Governance / Change Management

24 Implement Train-the-Trainer Instructions for Trainer KBACE Trainer and Leads Customer Trainer and Leads Hands on Exposure to Applications Why Train-the-Trainer? Helps Client staff feel invested in the change process Drives localization of change Contextualizes training to day-to-day activities and improves relevance Develops local expertise for ongoing training needs post-deployment Module Overview Process Overview Task Overview Task Demonstration Hands-on Exercises Knowledge Checks Clients Trainers Clients End Users 24

25 Business and Technology Benefits 25

26 Business and Technology Benefits User Experience +20% Number of Applicants +38% Applicant to Fill ratio Process Transformation -9% Days to Fill Termination of existing TSAs Cloud Technologies Alignment with HR technology strategy Agile, low-cost upgrades vs. $1-2 million PS projects spanning 6-8 months Integrated Data Sources Vendors > Taleo > Fusion > Data Hub 3 passport integrations *Metrics based on Q1/Q2 data from 2016 vs

27 Best Practices 27

28 Best Practices: Balanced User Experience Candidate Experience User Experience Search & Apply Requisition Creation & Approvals Offers & Screening Candidate Selection & Offers Onboarding Screening & Onboarding Touch Points Analytics 28

29 Best Practices: Balanced User Experience MANAGER RECRUITER CANDIDATE APPROVER OTHER Requisition Creation Approvals Candidate Review Interview Onboarding Posting & Sourcing Candidate Management Offer Management Job Search Application Offer Response Onboarding Approval Key Information Notification Decision Analytics Collaborator Onboarding Coordinator Administrator 29

30 Best Practices: Sourcing/Job Search Cloud Sourcing Employee Referrals Career Sections Career Section Desktop Mobile Branding & Themes Consistent Experience 30

31 Best Practices: Offer Creation & Response Offer Fields Offer Letters Approvals Dynamic Approval Routing (DAR) eoffer 31

32 Best Practices: Onboarding Welcome Task Useful Links and Documents Link to the Source Thank You Task Critical Tasks: Reminders Onboarding Coordinator: Oversight 32

33 Lessons Learned 33

34 Lessons Learned OTAC Lessons Learned Data conversion Technical integrations and interfaces Report requirements Challenge the Business to think differently 34

35 35

36 Contact Information Shikha Panicker HR Delivery Manager Mobile (812) Matt Runkle Senior Consultant Citizens Bank U.S. Headquarters One Citizens Plaza Providence, RI KBACE Technologies, Inc. Corporate Headquarters 6 Trafalgar Square Nashua, NH

37 Join our leadership at our Digital Innovations Jillians Request a meeting now at Jillian's San Francisco 175 Fourth Street San Francisco CA Across from Moscone West To download this presentation visit this page after the show: Join us at Jillian s and receive an Ebook version of What to do When Machines Do Everything, by Malcom Frank, Ben Pring, and Paul Roehrig 37

38 Thank You