RECOGNISING & RESOLVING WORKPLACE CONFLICT

Transcription

1 RECOGNISING & RESOLVING WORKPLACE CONFLICT A G U I DE FOR AU S TR ALIAN H U M AN R ESOURCE PROFESSIONALS

2 RECOGNISING & RESOLVING WORKPLACE CONFLICT HR professionals can resolve conflict by early intervention and preserve workplace culture and productivity. Workplace conflict and politics can cost your organisation thousands of dollars in: Grievance investigation Lost productivity Absenteeism Injury claims Morale re-building Conflict and grievance can arise from: Inconsistency between required skills and job descriptions Personality and other differences between colleagues Bullying and perceived bullying at work Cultural and leadership deficiencies Stress and anxiety Change, uncertainty, redundancy or resignation within the workplace Perception that social support is lacking within the workplace Environmental or personal factors

3 Utilising The Resolution Centre to resolve conflict and grievance will: Provide the parties concerned with an independent advisor and mediator to promptly resolve issues Ensure that a written agreement is developed outlining behavioural guidelines for the future Provide relief for HR professionals for the conflict part of their role Reduce turnover, absenteeism and claim potential through effective resolution Rebuild individual reputations and overall morale by providing employees and employers with a neutral advisor during difficult times Ensure compliance with lawful practices and avoid litigation Reduce the costs associated with workplace conflict HR professionals can select single intervention services where a conflict or grievance exists and must be resolved. Packages are also available which guarantee a pro-active and preventative approach to workplace conflict. These packages can be integrated into the existing HR framework of your organisation. Our professionals work along with you however we handle all grievance and disputes until resolution is reached.

4 Human Resource Management Support Services of The Resolution Centre: Job analysis and reviews Motivation and leadership programs Grievance and policy development Grievance and complaint investigation and resolution Workplace mediation Employee counselling and assistance programs HR operational management and alignment to business strategy IR negotiations and agreement buy-in programs Dispute advisory and resolution services MEDIATION PROCESS NOTIFY THE RESOLUTION CENTRE OF PARTIES CONTACT DETAILS AND CASE HISTORY THE RESOLUTION CENTRE CONDUCTS PRELIMINARY INTAKE MEETINGS WITH ALL PARTIES A FORMAL 10 STEP MEDIATION PROCESS IS CARRIED OUT IN A NEUTRAL ENVIRONMENT AGREEMENTS ARE SIGNED BY ALL PARTIES PARTIES ARE FOLLOWED UP WITHIN ONE MONTH TO ENSURE ADHERENCE TO AGREEMENT The process including preliminary meetings and agreement development typically takes 4 6 hours.

5 PRICING AND PACKAGES SUPPORTING HUMAN RESOURCE PROFESSIONALS & DEPARTMENTS PRICING (Current at January All pricing excludes GST.) Mediation Preparation, Facilitation, Agreement Development and Post Reporting $450 per hour Complaint & Grievance Investigation & Reporting $320 per hour Grievance Counseling $180 per hour Administration and Communications Included in hourly charges Travel and Expenses At cost Travel time $100 per hour capped at 5 hours (not applicable to metropolitan Brisbane, Sydney, Melbourne & Adelaide) Meeting Room Hire $80 per hour capped at 3.5 hours Organisations can avoid litigation and resolve productivity issues by early intervention using alternative dispute resolution. The following packages will ensure your workplace culture is preserved at all times. Workplace Grievance and Dispute Resolution Package Small Business (Recommended for up to 500 employees) $2800 per month - Based on 12 months Policy & Procedure Reviews Dispute Resolution Hotline Unlimited use Management awareness program Mediations Up to six per annum Grievance Counseling Up to 24 sessions per annum Post annum reporting and recommendations Includes room hire and all associated costs. Excludes travel. Workplace Grievance and Dispute Resolution Package Medium Business (Recommended for up to 2500 employees) $5600 per month - Based on 12 months Policy & Procedure Reviews Dispute Resolution Hotline Unlimited use Management awareness program Mediations Up to 12 per annum Grievance Counseling Up to 48 sessions per annum Post annum reporting and recommendations Includes room hire and all associated costs. Excludes travel. Workplace Grievance and Dispute Resolution Package Large Business (Recommended for > 2500 employees) $12,600 per month - Based on 12 months Policy & Procedure Reviews Dispute Resolution Hotline Unlimited use Management Awareness Program Mediations Up to 18 per annum Grievance Counseling Up to 96 sessions per annum Post annum reporting and recommendations Includes room hire and all associated costs. Excludes travel. COMMERCIAL IN CONFIDENCE Phone

6 CONTACT US National Toll Free Number Corporate Head Office 8th Floor, Northpoint 231 North Quay BRISBANE QLD 4000 Queensland, Northern Territory & Western Australia GPO Box 1196 BRISBANE QLD 4000 Phone Fax New South Wales PO Box 1976 Royal Exchange NSW 1225 Phone Fax Victoria, South Australia & Tasmania GPO Box 2003 MELBOURNE VIC 3001 Phone Fax Positively managing and preventing complaints and conflict.