ROBOTIC PROCESS AUTOMATION (RPA) SPECIALIST

Transcription

1 ROBOTIC PROCESS AUTOMATION (RPA) SPECIALIST BRANCH/UNIT TEAM LOCATION CLASSIFICATION/GRADE/BAND POSITION NO. TAFE Digital Digital Learning Lab Armidale TWL9 TBA ANZSCO CODE PCAT CODE TBA TAFE Website 1. ORGANISATIONAL ENVIRONMENT TAFE NSW s purpose is to skill the workforce of the future. It is Australia's leading provider of vocational education and training with over 500,000 annual enrolments and a proud history for setting the benchmark for quality service. As the NSW public provider, it supports the NSW Government's priority to grow skills for the economy and jobs of tomorrow. Critically, TAFE NSW plays a vital role in providing vocational education in rural and regional NSW, and job training pathways for the most vulnerable in the community. TAFE NSW offers the best of campus-based delivery as well as flexible, online and work-based learning. The TAFE NSW values of Customer First, Collaboration, Integrity and Excellence guide our team in strengthening communities, delivering world-class training for our students and producing job ready graduates for employers. The operating environment for TAFE NSW is dynamic as we leverage our scale, expertise, passion and reputation to meet the rapidly changing VET landscape. TAFE NSW is committed to its students and customers and the role it plays in changing lives and opening up opportunities through learning. 2. POSITION PURPOSE The Robotic Process Automation (RPA) Specialist is the foremost expert of RPA at TAFE NSW and is responsible for researching and testing emerging opportunities within TAFE Digital to develop intelligent automation of processes using innovative automation tools and technologies. Last Updated: October 2017 Version 1 Page 1 of 5

2 3. KEY ACCOUNTABILITIES 1. Install, calibrate and operate or maintain robots, write algorithms or programming code for ad hoc robotic applications and identify and design appropriate automation workflows. 2. Implement the full life cycle of an automation solution: identify automation opportunities, gather requirements and develop, test and deploy automation solutions using industry leading RPA tools. 3. Collaborate with the TAFE Digital Design Team and work with clients, and internal teams, to design and deliver automated solutions for TAFE NSW, facilitating increased business efficiency, optimising the cost of operations, which may also lead to new commercial partnership opportunities and improved industry perception. 4. Using common RPA tools such as Automation Anywhere, UIPath and OpenSpan and develop scalable and efficient process automations and reusable components that can be leveraged across different TAFE Digital products and services. 5. Design, document, develop and execute test automation plans from business requirements. 6. Contribute to solution documentation to support solution transition for application maintenance. 7. Define, promote and utilise best practices for RPA capabilities. Serve as a subject matter expert to others seeking to utilise RPA technologies to automate and streamline existing manual business processes. 8. Interact with the global academic and business community, and conduct research to develop new RPA techniques and capabilities. 9. Prepare and present analysis, methods and results to non-expert personnel, management team and technical experts throughout different projects. 10. By example, lead the development of a safe, healthy and inclusive work environment, including implementation and review of appropriate strategies and measures. 11. Place the customer at the centre of all decision making. 12. Work with the Line Manager to develop and review meaningful performance management and development plans. 4. KEY CHALLENGES Balancing operational demands whilst also delivering on day-to-day priorities. Managing internal relationships and competing priorities. Accessing project team members with appropriate and relevant technical skills. Ensuring technical knowledge and expertise is maintained and continually improved to ensure relevance and suitability to support product development in a dynamic environment. 5. KEY RELATIONSHIPS WHO WHY Internal Innovation Team Manager Receive leadership direction and advice. Regular information exchange and to proactively provide advice regarding service innovation and delivery. Last Updated: October 2017 Version 1 Page 2 of 5

3 Digital Design and Product Management Teams Engage in collaborative research and development of cutting-edge online learning products. Head of Education and Skills Teams Head Teachers and Teachers across Skills Teams Collaborate on innovative approaches to learning and teaching resource development and resolving challenges around competing priorities and resource allocation. Engage resources for the production of teaching and learning resources as well as sharing of information and resources. External Relevant industry bodies and sources of information Ensure up to date knowledge is maintained and accessible. Researching emerging and innovative approaches to RPA and for potential partnership and business opportunities 6. POSITION DIMENSIONS Reporting Line: Innovation Team Manager Direct Reports: Nil Indirect Reports: Nil Financial delegation: TBA Budget/Expenditure: TBA Decision Making: Makes decisions on complex and sensitive issues that are based on professional judgment, evaluating risks and in the context of a complex and changing environment. Matters requiring a higher level of approval are referred to the Reporting Line Manager. 7. ESSENTIAL REQUIREMENTS 1. Degree in relevant discipline or equivalent skills, knowledge and experience. 2. Ability to address and meet focus capabilities as stated in the Position Description. 8. CAPABILITIES Below is the full list of capabilities and the level required for this role as per the NSW Public Sector Capability Framework. The capabilities in bold are the focus capabilities for this role. Refer to the next section for further information about the focus capabilities. Last Updated: October 2017 Version 1 Page 3 of 5

4 Capability levels are as follows and reflect a progressive increase in complexity and skill: Foundational > > > > Highly CAPABILITY GROUP NAME LEVEL Display Resilience & Courage Act with Integrity Manage Self Value Diversity Communicate Effectively Commit to Customer Service Work Collaboratively Influence and Negotiate Deliver Results Plan And Prioritise Think and Solve Problems Demonstrate Accountability Finance Technology Procurement and Contract Management Project Management FOCUS CAPABILITIES The focus capabilities for the Robotic Process Automation (RPA) Specialist are the capabilities in which occupants must demonstrate immediate competence. The behavioural indicators provide examples of the types of behaviours that would be expected at that level and should be reviewed in conjunction with the position s key accountabilities. NSW Public Sector Focus Capabilities Group and Capability Level Behavioural Indicators Personal Attributes Display Resilience and Courage Relationships Work Collaboratively Be flexible, show initiative and respond quickly when situations change. Give frank and honest feedback/advice. Listen when ideas are challenged, seek to understand the nature of the criticism and respond constructively. Raise and work through challenging issues and seek alternatives. Keep control of own emotions and stay calm under pressure and in challenging situations. Build a culture of respect and understanding across the organisation. Recognise outcomes which resulted from effective collaboration between teams. Build co-operation and overcome barriers to information sharing and communication and collaboration across the organisation and cross government. Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions. Last Updated: October 2017 Version 1 Page 4 of 5

5 Group and Capability Level Behavioural Indicators Relationships Influence and Negotiate Results Think and Solve Problems Business Enablers Technology Business Enablers Project Management Negotiate from an informed and credible position. Lead and facilitate productive discussions with staff and stakeholders. Encourage others to talk, share and debate ideas to achieve a consensus. Recognise and explain the need for compromise. Influence others with a fair and considered approach and sound arguments. Show sensitivity and understanding in resolving conflicts and differences. Manage challenging relations with internal and external stakeholders. Pre-empt and minimise conflict. Research and analyse information and make recommendations based on relevant evidence. Identify issues that may hinder completion of tasks and find appropriate solutions. Be willing to seek out input from others and share own ideas to achieve best outcomes. Identify ways to improve systems or processes which are used by the team/unit. Show commitment to the use of existing and deployment of appropriate new technologies in the workplace. Implement appropriate controls to ensure compliance with information and communications security and use policies. Maintain a level of currency regarding emerging technologies and how they might be applied to support business outcomes. Seek advice from appropriate technical experts to leverage information, communication and other technologies to achieve business outcomes. Implement and monitor appropriate records, information and knowledge management systems protocols, and policies. Prepare clear project proposals and define scope and goals in measurable terms. Establish performance outcomes and measures for key project goals, and define monitoring, reporting and communication requirements. Prepare accurate estimates of costs and resources required for more complex projects. Communicate the project strategy and its expected benefits to others. Monitor the completion of project milestones against goals and initiate amendments where necessary. Evaluate progress and identify improvements to inform future projects. Last Updated: October 2017 Version 1 Page 5 of 5