Contribute to the Continuous Improvement of Retail Operations

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Donald Armstrong
5 years ago
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Unit Code: BC3/3/EA/005 This unit has 6 learning outcomes 1. Know how to identify opportunities for solving problems and improving retail operations 1.1. Show that they know the company s standards for customer service 1.

1 Unit Code: BC3/3/EA/005 This unit has 6 learning outcomes 1. Know how to identify opportunities for solving problems and improving retail operations 1.1. Show that they know the company s standards for customer service 1.2. Show that they know the sales targets their unit is expected to reach 1.3. Show that they know company policies, procedures and computerised systems affecting their work 1.4. Show that they know the main characteristics of the company s customer base and products or services 1.5. Show that they know different sources of facts and opinions about operational performance and how useful each one is 1.6. Show that they know common causes of failure to achieve quality standards and sales targets 1.7. Show that they know how to identify aspects of customer service and sales that could be improved 1.8. Show that they know how to generate ideas for improving customer service and sales 1

2 Unit Code: BC3/3/EA/ Know how to recommend ways of improving retail operations 1.9. Show that they know how to evaluate the benefits of potential improvements and how urgent such improvements are Show that they know how to work out what resources they would need to put improvements into practice Show that they know how to weigh the costs of their improvements against the benefits 2.1. Show that they know how to present their recommendations to management clearly, concisely and in a suitable format 2.2. Show that they know the types of questions and concerns management are likely to have when considering recommendations, and how to handle these 2.3. Show that they know why it is important to encourage staff and colleagues to suggest ideas for improvement, and why it is important to make sure these people get the credit if suggested ideas are put into practice 2

3 Unit Code: BC3/3/EA/ Know how to contribute to putting improvements in retail operations into practice 4. Identify opportunities for solving problems and improving retail operations 3.1. Show that they know why it is important for staff to understand the purpose and intended benefits of improvements 3.2. Show that they know different ways of explaining plans to staff, and how to decide which one to use 3.3. Show that they know how their manner and behaviour while explaining improvements can affect staff s response to plans 3.4. Show that they know why it is important to show enthusiasm and lead by example when putting improvements into practice 3.5. Show that they know how and why different people will need different levels of support, encouragement, advice and training to put improvements into practice 3.6. Show that they know how to identify problems with putting improvements into practice and who to ask for advice and support 4.1. Get accurate, up-to-date information from relevant sources about operations they are responsible for 3

4 Unit Code: BC3/3/EA/ Recommend ways of improving retail operations 4.2. Accurately identify the causes of problems where operations are not meeting quality standards or sales targets 4.3. Clearly and accurately identify the scope for further development where operations are achieving quality standards and sales targets 4.4. Accurately assess possible improvements to see if improvements are practical, consistent with company policy and style, and easy to put into practice 4.5. Identify the ideas that offer the greatest benefits for the organisation and its customers 5.1. Offer recommendations to management that are clear, concise, in a suitable format and supported by relevant information 5.2. Clearly and honestly acknowledge recommendations that are based on suggestions from other people 5.3. Clearly explain the benefits the recommended improvements could bring and the resources needed to put improvements into practice 5.4. Discuss recommendations with the relevant decision makers 4

5 Unit Code: BC3/3/EA/ Contribute to putting improvements in retail operations into practice 6.1. Explain plans to staff in a way which encourages understanding and involvement 6.2. Give appropriate support, encouragement, advice and training to members of staff for as long as it is needed 6.3. Promptly ask for appropriate advice and support when they have problems putting improvements into practice 6.4. Consistently show staff by the learner s behaviour that the learner is committed to achieving the benefits of the improvement

6 Unit Code: BC3/3/EA/005 ASSESSMENT INFORMATION Specific Requirements for Assessment and delivery of this unit. ASSESSMENT AND DELIVERY INFORMATION Centre devised assessment tasks should be approved by the internal verifier for the course before delivery takes place in order to ensure the assessment is fit for purpose and meets the standards required. Delivery Requirements/Recommendations Assessment tasks will be devised to meet needs of the learning group and to cover all the criteria. 6

7 Unit Code: BC3/3/EA/005 Owner: Unit Grading Structure Sector Subject Areas (SSA) Skillsmart retail PASS 7.1 Retailing and Wholesaling Unit Review Date (dd/mm/yyyy) 31/12/2014 Availability for Use Restricted organisations Assessment Guidance Equivalences Shared open to all AOs to award credit N/A This unit requires workplace assessment of occupational competence N/A 7

Organisation. Unit Credit Value: 10 GLH: 50 AIM Awards Unit Code: BC3/3/EA/006 Unique Reference H/503/5729. This unit has 6 learning outcomes

Organisation. Unit Credit Value: 10 GLH: 50 AIM Awards Unit Code: BC3/3/EA/006 Unique Reference H/503/5729. This unit has 6 learning outcomes Unit Code: BC3/3/EA/006 This unit has 6 learning outcomes 1. Understand how own team contributes to the success of the wider organisation 2. Understand own role within a team in a retail environment 1.1.