1. Familiarity with the Reinvention Tradition in public management.

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1 Syllabus for PPA 240A Public Management - Section 1 - Fall 2005 California State University, Sacramento Professor Robert Waste Office Location, Phone: 3036 Tahoe Hall - 916/ Cell # address: wasterj@csus.edu Office Hours: Mondays 3:00-5:00 and by appointment Seminar Location & Time: (Section 1) Monday 6-8:50 PM in 1032 Mendocino Hall Course Description: The purpose of this course is to teach students about public organizations and the challenges facing contemporary public managers. We will learn about the evolution of the field of public administration and public policy, and how the New Public Administration and Reinventing Government movements have affected public management and spawned counter-movements. We will also examine how public managers use performance measurement and benchmarking to measure and achieve results in the public sector. There will be a specific focus on state and local government in California, and on how public managers in these sectors manage organization change, solve problems and increase agency/team cohesion. In examining these topics, we will return repeatedly to the closely related topics of leadership and ethics in public sector policy and administration, and to the assumptions about organizational behavior that are embedded in the literature on organizational theory from the classics to the present. Learning Objectives: Nine Management Skill Modules My larger "formative" learning objectives for PPA 240A are described in the course description above. In addition, the course has several discrete learning objectives, including the expectation that students will master the following nine skill modules: 1. Familiarity with the Reinvention Tradition in public management. 2. Familiarity with Stephen Covey's 7 Habits of Highly Effective People and The 8 th Habit. 3. Familiarity with Osborne & Gaebler s 36 public sector reinvention strategies. 4. Familiarity with quasi-experimental evaluation design, summative and formative evaluation approaches, CAM Analysis, and the Bardach eightfold path to policy analysis. 5. Familiarity with active listening and HR intervention strategies. 6. Familiarity with strategies for achieving effective management & transformational leadership. 1

2 7. Familiarity with strategies such as "Catalytic Mechanisms" and increased Market Space to increase public value in public agencies. 8. Familiarity with organization theory as it applies to the public sector. Subjects to be examined include: the origin of the concept of bureaucracy; the origin of the field of public sector administration; the life cycle of public agencies; differences between vertical and horizontal communication; early leadership and management theories; and contemporary theories of org behavior and human relations in public agencies. 9. Familiarity with the complexity and importance of administrative ethics (Week 14) Grades: Grades are based on the following assignments (1) Class attendance and participation 15% (2) A midterm and final exam. These include: 85% A) A 10-page CAM Analysis paper due Oct. 10th (Mon), which constitutes your midterm exam in the seminar. Use CAM Analysis to analyze an actual or potential public agency or program. Include a consideration of at least 3 alternatives and 3 evaluation criteria. Explain your scoring criteria and score values, including whether the assigned scores are cardinal, nominal or ordinal or a combination of two or more of these categories. If the scores are weighted, explain how and why. The 10 pages may include text and, where applicable, surveys used to evaluate agencies or programs. The title page, notes and bibliography do not count in your 10 pages total for either the midterm or final paper. B) Your final exam is a second 10-page paper due December 5 th (Mon.). Drawing on material from Covey s 7 Habits and The 8 th Habit, describe your leadership pattern, and design a Work Plan (including a timetable, Action Steps and budget) for strengthening your own personal and professional Leadership Pattern. Include a vigorous and persuasive defense of your choices in the Work Plan which responds to the 2

3 written and verbal comments of a minimum of 2 of your PPA 240A seminar classmates. Attendance Policy: I consider enrolling in this class to be a commitment to me and to your student colleagues to attend each class session. We all benefit from everyone s contributions. It is not okay to miss class for any but the most unavoidable of reasons Excessive absences jeopardize successful completion of the course. In addition to "seat time," the quality of your participation in class discussions will be reflected in your grade. Seminar Format: This is not a lecture class. If you come expecting to be told what was covered in the readings, you will be disappointed. My job is to select interesting and useful readings, orient you to them by identifying key questions, and to guide the discussion. Your job is to read the material, think about it, and come prepared to share your ideas with your classmates. We have the tremendous advantage that many of you, like me, work in the public sector. In our class discussions we will relate, whenever possible, the theories and concepts from the readings to our workday experiences. Those of you who work in public or not-for-profit sector organizations (and, after discussing your case with the instructor, those of you who work in for-profit organizations) will have the opportunity to construct your assignments around issues of importance to you in your work. This includes writing memos applying three of the nine-skill learning modules listed above to your agency, writing a two term paper projects; one applying performance measurement to your agency or program, and one describing an Organizational Development (OD) intervention for an agency or program. Required Books (Most are available in paperback editions): 1. Eugene Bardach, A Practical Guide for Policy Analysis: The Eightfold Path to More Effective Problem Solving (Chatham, NJ: Chatham House, 2000). We will be using a free Internet version of this book. 2. Stephen R. Covey, Seven Habits of Effective People [Abridged] Audio Tape. Available inexpensively at used bookstores, and at from $1.00 for used copies to $9.95 for a new copy. Trust me. It is important that you listen to rather than read this book, even if you have already read Seven Habits once or more times earlier in your professional career. 3. Stephen R. Covey, The 8 th Habit: From Effectiveness to Greatness (New York: Free Press, 2004). 4. Hal Rainey, Understanding and Managing Public Organizations. Recommended Books: 5. Diana Hacker, A Pocket Style Manual, 3 rd Edition (Boston, MA: Bedford Books). 6. David Osborne & Ted Gaebler, Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector (New York: Penguin- Plume, 1993). 3

4 On Course Outline and Readings: PART I: THE HISTORY OF THE PUBLIC SECTOR "REINVENTION MOVEMENT Week 1: August 29 An Introduction to the Reinvention Movement Peters & Waterman on Excellence Osborne & Gaebler on Reinventing Government Larry Terry & the New Public Administration Covey on The 7 Habits of Effective Managers Week 3: Sept. 12 NEXT WEEK, Week # 2 - The seminar will not meet because of the Labor Day holiday. New Developments in the Contemporary Reinventing Management Movement Principle-Based Private Sector Management Discussion Questions: Who are the leaders in your life? What are the qualities that characterize good leaders? Must a good leader also be an ethical leader? Why or why not? PART II. MEASURING PUBLIC SECTOR PERFORMANCE Week 4: Sept. 19 Evaluating Agencies & Programs: Experimental/Quasi-Experimental Design, Summative vs. Formative Evaluation, The Delphi Technique & Smart/Best Practices The Bardach Eight-Fold Path to Policy/Program Evaluation CAM (Comparative Alternative Matrix) Analysis, Read: Bardach, Practical Guide. & Internet source on Eugene Bardach, CAM Analysis & the Eightfold Policy Analysis Method: Week 5: Sept. 26 CAM Analysis Group Exercises PART III. ETHICS, LEADERSHIP & ORGANIZATIONAL DEVELOPMENT (OD) Week 6: Oct. 3 Review for Midterm, Organizational Communication & HR Intervention Strategies Active Listening Guidelines for Identifying Sexual Harassment Intervention Strategies to Cope with HR Issues 4

5 Week 7: Oct. 10 Take-home Midterm CAM Analysis Paper - Due in Class this Session (Monday. Oct.10) Effective Managers & Transformational Leaders (I): Small Stuff, The Easy Lessons 1. Leadership Tricks from the Harvard Business Review: Catalytic Mechanisms, BHAG s & Creating New Market Space 2. Brainstorming Guidelines 3. Building Trust via Tipping Point Contributions & Admiring Antagonists 4. Remember Peter Drucker: Feed Strengths & Starve Weaknesses 5. Manage Your Time: Small-Scale Strategic Planning (S 3 p). 6. Running Effective Meetings 7. Formative Evaluation/Motivation 8. The Harvard Negotiating Tactic: Separate long-term interests from current positions. 9. Week 8: Oct. 17 Effective Managers & Transformational Leaders (II): The Big Stuff - Not-So-Easy Week 9: Oct. 24 Lessons in Leadership: Creating Public Value & Going from Effectiveness to Greatness Week 10: Oct. 31 Read: Covey, The 8 th Habit Weeks 11-14: Nov. 7,14,21 & 29 Week 15 Dec. 5 Organization Theory: From the Classics to the Present Read: Hal Rainey, Understanding & Managing Public Organizations. Chapters 1-3. The origin of the concept of bureaucracy (Weber) Origin of the public administration field (Wilson) The life cycle of public agencies (Downs) Org Culture & Dysfunction (Merton) Vertical versus horizontal communication Scientific Management & Fordist Approaches (Taylor, Mayo & The Hawthorne Experiment) Early leadership and HR theories (Barnard) Informal versus formal organizations (Barnard) Maslow s Hierarchy of Needs & Theories X-Z Contemporary HR approaches (Rainey) Take-Home Final Paper Due in Class Tonight (Monday, Dec. 5) Leadership (VI): Leadership & Professional Ethics Read: ASPA Code of Ethics. 5

6 Policy/Program Intervention Tool Kit PPA 240A Public Management is designed with the express purpose of insuring that the following tools will be solidly in place in your professional tool kit : Workshops or Use of: Brainstorming CAM Analysis Back of the Envelope Evaluation Surveys & Delphi Technique Focus Groups Peters & Waterman Strategies for Organizational Excellence Osborne and Gaebler s 36 Reinventing Government Strategies Bardach/ICC/Trust Building Strategies Building Trust via Tipping Point Contributions and Admiring Antagonists Covey s 7 Habits of Effective Managers Covey s 8 th Habit Active Listening Sexual Harassment Awareness & Intervention Strategies Brainstorming Bardach s Eight-Fold Path to Policy Analysis Trust-Building/Team-Building Small-Scale SP (S 3 P) BHAG s Catalytic Mechanisms Create New Market Space, and Understanding the assumptions underlying classic organizational theory and literature. 6