Tualatin Valley Water District

Transcription

1 We are a Sustainably Oriented, SHARP Safety Graduate and an Equal Opportunity Employer Tualatin Valley Water District Full-Time Job Opening: Business Analyst Salary Grade 7: start $31.70 to midpoint $39.63 to top $47.56 (depending on qualifications) PERS/OPSRP members are subject to a mandatory 6% employee contribution. Non-members will be eligible after 6 full-calendar months of service. Opens: November 3, 2017 Closing Date: November 27th by 11 a.m. Please see the attached job description for more information specific to this position. Required Materials: 1) Cover letter 2) Resume 3) TVWD application 4) Answers to the supplemental questions 5) Veteran's preference, you must submit a copy of your Federal DD Form 214/215 or a veteran's disability preference letter from the US Department of Veterans Affairs in order to be considered. Supplemental Questions: Please answer the following questions, limit your response to 2 pages double sided. Applications received after the filing deadline or without responses to the supplemental questions will not be considered. 1. This position will serve as a business process reengineering analyst for a Customer Information System implementation project, as well as serving as the District s administrator, trainer and superuser of this new commercial off the shelf system. To achieve these objectives, the District seeks qualified candidates with a combination of strong technical and interpersonal skills. How does your background prepare you for this role? 2. Please describe the tools, techniques and methodologies you have used in analyzing business processes. 3. Describe at least one project that involved meeting with a variety of individuals or workgroups, organizing and presenting the results of technical analyses you performed, and coordination among groups to make sure information was shared appropriately. What have you learned from your experiences that has made you a more effective communicator? 4. Please describe your experience training staff in the use of new technology tools. Submission of Materials: Various ways to apply: tvwdjobs@tvwd.org; or Fax: (503) ; or Mail: 1850 SW 170 th Ave, Beaverton OR All materials must be received by November 27th by 11 a.m. See our website for more information: Tualatin Valley Water District is an Equal Opportunity Employer and gives preference points to qualified veterans SW 170 th Ave Beaverton, Oregon (503) Fax: (503)

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3 Title: Business Analyst Reporting to: Customer Service Manager Job Grade: 7 Department: Customer Service Tualatin Valley Water District believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to achieve our mission to provide our community quality water and customer service. Overall Purpose of the Job: To perform professional-level: business process analysis duties; and duties in the functional analysis, evaluation, selection, design, implementation, testing, documentation and system administration of strategic District applications as assigned by the District business owner. The Business Analyst will provide technical support and training to end users on the assigned applications, serve as primary system administrator and vendor liaison for the assigned applications, and serve as business lead in the implementation of additional system functionalities and/or continuous improvement efforts. This position will also be responsible for analyzing system data and business processes to meet department and District objectives. Essential Job Functions: Business Analysis Perform a wide array of business process analyses. Identify, describe and quantify issues and identify opportunities. Recommend work process and/or operating changes to complement current and/or future technology options. Analyze data to support assigned functions, workgroups, and departmental and District objectives. Develop and maintain business unit workflow libraries. Develop and implement business process and/or system workflows, data entry, collection, and reporting procedures. System Implementation Support Work with the IT Services department to identify technologies to address functional business needs. Serve as a business unit project resource in the implementation of District applications. Define application requirements: develop functional requirements and work with the District IT Services Department to develop technical requirements. Coordinate, develop, provide and/or evaluate end user training for assigned applications. Serve as project business lead for implementation of post go-live enhancements. Coordinate the testing of application defect corrections, change controls, and product version upgrades. Analyze, report, and track application defects to the various vendors associated with the system. Support vendor contracting processes by evaluating business requirements. Participate in vendor selection processes. Prepare and present project progress reports for department manager and District stakeholders.

4 Ongoing System Support Serve as primary technical District liaison to the system vendor; submit and follow-up on District support requests; coordinate scheduled application version release implementations with vendor and District staff. Prepare, modify and generate application reports. Develop and write application user manuals, training materials, and other documentation for new and enhanced application configurations and functionalities for District users. Analyze, investigate and resolve data, reporting and system inconsistencies. Update and maintain system rule and validation tables. Analyze application data to design and address system problems and exceptions, in conjunction with the vendor and/or the IT Services Department. Work with the IT Services Department in resolving application or database problems and integration issues between the application and other District applications associated with the daily system operations. Provide and maintain application security across all work groups. Use standard District help desk/intake systems and oversight structures, review and evaluate user requests for application enhancements. Miscellaneous Make oral and written presentations to District staff and external partners. Attend and participate in professional group meetings; stay current on industry technology and trends. Perform other related duties as assigned. Knowledge, Skills & Abilities Required: Knowledge of principles and methods of systems analysis, including business process and entity relationship analysis tools and methods. Knowledge of applicable program area and related regulations, policies, and procedures. Knowledge of basic database theory, design rules and development practices, including data modeling, data flow and entity relationship analysis. Knowledge of general functions, capabilities, characteristics and limitations of standard computer platforms and devices as they apply in performing business and systems analyses. Knowledge of principles and practices of sound business communications. Knowledge of standard business software packages, including word processing, spreadsheet, database and flowcharting. Knowledge of theory, principles, and practices of system specification standards. Knowledge of personnel, administrative, safety and departmental policies. Knowledge of safety practices and procedures applicable to the job. Skill in organization, including ability to organize time and work on multiple tasks and follow through to completion of task or project. Skill in analyzing and problem-solving, including high degree of attention to detail and accurate processes. Skill in project management, including methods, tools and techniques. Skill in database administration. Skill in developing functional and technical requirements. Skill in basic data processing procedures, operations, work and data flow, and records maintenance. Skill in developing and using analytics with an enterprise-scale application. Skill in customer relations and communications, including the ability to effectively and tactfully work with difficult customers and complex customer issues. Ability to use analytics for both strategic planning and daily operations with a COTS application. Ability to analyze the need for modifications to or implementation of new business process flows. Ability learn new technical and business concepts quickly. Ability to research and resolve routine system application problems. Ability to explain technical data processing problems in non-technical terms, both verbally and in writing. Ability to confer with system users and outside vendors on operations and project technical problems.

5 Ability to accurately and logically analyze and synthesize complex systems and procedures to develop effective solutions. Ability to plan, organize, and coordinate activities to accomplish work assignments. Ability to act as a primary liaison with the IT Services Department and external vendors. Ability to consult with management to identify needs and solutions for implementing business processes across work groups, sections, divisions, and departments. Ability to remain aware of changes in the work place and District operations. Ability to prepare clear and accurate written documents and reports using a variety of sources. Ability to instruct others in both classroom and work space settings. Ability to make presentations to internal and external audiences. Ability to work effectively with groups of employees and departments to implement business processes across work groups, sections, divisions, and departments. Ability to communicate effectively both orally and in writing with coworkers, customers and other agencies. Ability to establish and maintain respectful and harmonious relationships with others both inside and outside the organization. Ability to recognize and keep sensitive information confidential. Ability to display TVWD s vision of delivering the best water, service and value by demonstrating reliability, integrity, stewardship, excellence and safety. Ability to manage records and information in any format, in accordance with applicable statutes, regulations and District policy, guidance and records retention schedule. Minimum Requirements: Bachelor s degree in Computer Science, Information Management, Business Administration, or related field; and Minimum of five years of experience as a business, financial, systems, or management analyst, including at least two years working in a systems or technical services capacity on an enterprise-scale technology implementation project; or Any combination of experience and training which provides the equivalent scope of knowledge, skills and abilities required to perform the work. Special Qualifications: Possess a driver s license valid in the State of Oregon; have and maintain a good driving record. Working Conditions: Have regular and predictable attendance. Prolonged periods of sitting or standing. Operate, read information and focus on a personal computer, telephone, and other related equipment. Respond to work, without advanced notice, in times of adverse weather, natural disaster, emergency, or other unusual events as determined by the District. Daily verbal communications both in person and on the telephone. This is a non-exempt position.