Orgahisational Beh^iour
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1 Orgahisational Beh^iour on the Pacific Rim I 2e Steven McShane Graduate School, of Management ' ' University of Western Australia : Tony Travaglione : Workplace Research Centre ; University, of Sydney w ihiii jlrwin
2 Contents About the authors Preface Student CD-ROM Text at a glance v vi xv xvi E-student E-instructor About the book Acknowledgments xx xxii xxiv xxvi PART I INTRODUCTION CHAPTER I INTRODUCTION TO THE FIELD OF ORGANISATIONAL BEHAVIOUR The field of organisational behaviour Organisational behaviour trends The five anchors of organisational behaviour Knowledge management '. The journey begins i Skill builder I. I Case study: Anco! Pty Ltd Skill builder 1.2Team exercise Skill builder 1.3 Web exercise Skill builder 1.4 Self-assessment ## Skill builder 1.5 Self-assessment Reality check I.I Attracting talent through work-life balance I I PART I VIDEO CASE STUDY New Belgium Brewery 32 PART 2 INDIVIDUAL BEHAVIOUR AND PROCESSES CHAPTER 2 INDIVIDUAL BEHAVIOUR,VALUES AND PERSONALITY 34 MARS model of individual behaviour and results Types of individual behaviour in organisations Values in the workplace Values across cultures Ethical values and behaviour Personality in organisations Skill builder 2.1 Case study: Pushing paper can be fun Skill builder 2.2 Team exercise Skill builder 2.3 Team exercise Skill builder 2.4 Self-assessment Skill builder 2.5 Self-assessment & Skill builder 2.6 Self-assessment # Skill builder 2.7 Self-assessment Skill builder 2.8 Self-assessment Q 63 Reality check 2.1 Company 'brand' attracts talent 41 64
3 CHAPTER 3 PERCEPTION AND LEARNING IN ORGANISATIONS 68 The perceptual process 70 Social identity theory 73 Stereotyping in organisational settings 75 Attribution theory 78 Self-fulfilling prophecy 80 Other perceptual errors 82 Improving perceptions 83 Learning in organisations 84 Behaviour modification: learning through reinforcement 85 Social learning theory: learning by observing 87 Learning through experience Skill builder 3.1 Case study: From Lippert-Johanson'lnc. to Fenway Skill builder 3.2 Class exercise Skill builder 3.3 Team exercise Skill builder 3.4 Web exercise Skill builder 3.5 Self-assessment 00 Skill builder 3.6 Self-assessment 0 Skill builder 3.7 Self-assessment 00 Reality check 3.1 Stereotyping and social identity discourage women from entering engineering Reality check 3.2 Reinforcing leading and lagging indicators of workplace safety CHAPTER 4 WORKPLACE EMOTIONS AND ATTITUDES 104 Emotions in the workplace Managing emotions at work Emotional intelligence Job satisfaction Organisational commitment Psychological contracts Skill builder 4.1 Case study: Fran Hayden joins Dairy Engineering Skill builder 4.2 Class exercise Skill builder 4.3 Team exercise Skill builder 4.4 Self-assessment 00 Skill builder 4.5 Self-assessment Reality check 4.1 Japan's freeters bring a new psychological contract to the workplace CHAPTER 5 MOTIVATION IN THE WORKPLACE PLA< 136 Needs, drives and employee motivation Expectancy theory ofsmotivation Goal setting and feedback Organisational justice Skill builder 5.1 Case study: Buddy's Snack Company Skill builder 5.2 Team exercise Skill builder 5.3 Self-assessment 00 Skill builder 5.4 Self-assessment 00 Reality check 5.1 Protesting unfair'fat cat' pay in the United Kingdom
4 Contents ("continued) CHAPTER 6 APPLIED PERFORMANCE PRACTICES 170 Financial reward practices Job design practices Empowerment practices Self-leadership practices Skill builder 6.1 Case study:the Regency Grand Hotel Skill builder 6.2 Team exercise Skill builder 6.3 Self-assessment Skill builder 6.4 Self-assessment Skill builder 6.5 Self-assessment Reality check 6.1 When rewards go wrong 178 Reality check 6.2 The empowerment of Semco CHAPTER 7 WORK-RELATED STRESS AND STRESS MANAGEMENT 200 What is stress? Stressors: the causes of stress Individual differences in stress Consequences of distress Managing work-related stress Skill builder 7.1 Case study: A typical day for 210 J oe Hansen, managing director 21 I Skill builder 7.2 Team exercise 213 Skill builder 7.3 Self-assessment Skill builder 7.4 Self-assessment Skill builder 7.5 Self-assessment $0 220 Skill builder 7.6 Self-assessment 00 Reality check 7.1 Karoshi: death by overwork continues to invade Asia PART 2 VIDEO CASE STUDIES Employee loyalty 228 Pike Place fish market 228 Stress in Japan 229 The Container Store 229
5 PART 3 TEAM PROCESSES CHAPTER 8 DECISION MAKING AND CREATIVITY 232 Rational choice paradigm of decision making Identifying problems and opportunities Evaluating and choosing alternatives Evaluating decision outcomes Employee involvement in decision making Creativity Skill builder 8.1 Case study: Employee involvement cases Skill builder 8.2 Class exercise Skill builder 8.3 Team exercise Skill builder 8.4Team exercise Skill builder 8.5 Class exercise Skill builder 8.6 Self-assessment 0$ Skill builder 8.7 Self-assessment f# Skill builder 8.8 Self-assessment Reality check 8.1 Famous missed opportunities CHAPTER 9 FOUNDATIONS OF TEAM DYNAMICS 264 Teams and groups A model of team effectiveness Organisational and team environment Team design features Team processes The trouble with teams Skill builder 9.1 Case study:treetop Forest Products 286 Skill builder 9.2 Team exercise 288 Skill builder 9.3 Self-assessment Reality check 9.1 Elite New Zealand prison team's 'culture of obedience' 278 ' 290 CHAPTER 10 DEVELOPING HIGH-PERFORMANCE TEAMS 294 Self-directed work teams Virtual teams Team trust Team decision making Team building I Skill builder 10.1 Case study:the shipping industry accounting team 316 Skill builder 10.2Team exercise 317 Skill builder 10.3 Self-assessment Skill builder 10.4 Self-assessment Reality check 10.1 Celestica's lean self-directed work teams
6 Contents (continued) CHAPTER 11 COMMUNICATING IN TEAMS AND ORGANISATIONS 324 A model of communication Communication channels Choosing the best communication channels Communication barriers (noise) Cross-cultural and gender communication Improving interpersonal communication Communicating in organisational hierarchies Communicating through the grapevine Skill builder I I.I Case study: Bridging the two worlds the organisational dilemma Skill builder 11.2Team exercise Skill builder 11.3Team exercise Skill builder 11.4Team exercise Skill builder 11.5 Self-assessment 00 Reality check I I.I British organisations ban to rediscover the art of conversation Reality check I 1.2 Nonverbal gestures help crowd control during Iraq war CHAPTER 12 POWER AND INFLUENCE IN THE WORKPLACE 354 The meaning of power Sources of power in organisations Contingencies of power Influencing others Influence tactics and organisational politics Skill builder 12.1 Case study: Nirvana Art Gallery 360 Skill builder 12.2 Team exercise 363 Skill builder 12.3 Self-assessment 369 Skill builder 12.4 Self-assessment Skill builder 12.5 Self-assessment 0$ 374 Skill builder 12.6 Self-assessment Reality check 12.1 Politics at WorldCom lead to record-breaking accounting fraud CHAPTER 13 CONFLICT AND NEGOTIATION IN THE WORKPLACE 384 The conflict process Sources of conflict in organisations Interpersonal conflict management styles Structural approaches to conflict management Resolving conflict through negotiation Third-party conflict resolution Skill builder 13.1 Case study: Conflict in close quarters Skill builder 13.2Team exercise Skill builder 13.3 Self-assessment Reality check 13.1 Arthur Andersen's fee feuding Reality check 13.2Telstra's new executive team 405 tries a forcing conflict handling style
7 CHAPTER 14 LEADERSHIP IN ORGANISATIONAL SETTINGS 412 Perspectives of leadership Competency (trait) perspective of leadership Behavioural perspective of leadership Contingency perspective of leadership Path-goal theory of leadership Other contingency theories Transformational perspective of leadership Implicit leadership perspective Cross-cultural and gender issues in leadership Skill builder 14.1 Case study: Josh Martin Skill builder 14.2 Team exercise Skill builder 14.3 Self-assessment 00 Reality check 14.1 Procter & Gamble trades charisma for transformational substance Reality check 14.2 Leading through ufauntu values PART 3 VIDEO CASE STUDIES Bully Broads..440 Celebrity CEO charisma.,..441 PART 4 ORGANISATIONAL PROCESSES CHAPTER 15 ORGANISATIONAL STRUCTURE 444 Division of labour and coordination Elements of organisational structure Forms of departmentalisation Contingencies of organisational design Skill builder 15.1 Case study: FTCA: Regional and headquarters relations Skill builder 15.2 Team exercise Skill builder 15.3 Self-assessment 00 Reality check 15.1 The extreme team structure of W L Gore & Associates
8 safe? Contents (c ontinued) CHAPTER 16 ORGANISATIONAL CULTURE 474 Elements of organisational culture 476 Deciphering organisational culture through artefacts 478 Organisational culture and performance 480 Merging organisational cultures 484 Changing and strengthening organisational culture 487 Organisational socialisation Skill builder 16.1 Case study: Hillton's transformation Skill builder 16.2 Web exercise Skill builder 16.3 Team exercise Skill builder 16.4 Self-assessment 00 Reality check 16.1 German advertising firm embraces a 'back to work' culture Reality check 16.2 Schwab suffers the perils of clashing cultures CHAPTER 17 ORGANISATIONAL CHANGE AND DEVELOPMENT 500 Lewin's force field analysis model 502 Unfreezing, changing and refreezing 505 Strategic visions, change agents and diffusing change 51 I Three approaches to organisational change 512 Cross-cultural and ethical issues in organisational change 516 Personal change for the road ahead 517 Organisational behaviour: the journey continues Skill builder 17.1 Case study:the excellent employee 520 Skill builder 17.2 Team exercise 521 Skill builder 17.3 Self-assessment Reality check 17.1 Carlos Ghosn relies on high involvement to transform Nissan PART 4 VIDEO CASE STUDIES Childcare help Home sweet home, work sweet work ADDITIONAL CASES 527 CASE I Anchor Foods CASE 2 Arctic Mining Consultants CASE 3 Big Screen's big failure CASE 4 High noon at Alpha Mills 528 CASE 5 Not all call centres are the workhorses of the 530 twenty-first century 532 CASE 6 Perfect Pizzeria 537 CASE 7 Strategic change at Computarget APPENDIX A THEORY BUILDING AND SYSTEMATIC RESEARCH METHODS APPENDIX B SCORING KEYS FOR SELF-ASSESSMENT ACTIVITIES GLOSSARY INDEX
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