OPEN TO INTERNAL AND EXTERNAL APPLICANTS. One-Year Fixed-Term (with possibility of extension)

Transcription

1 OPEN TO INTERNAL AND EXTERNAL APPLICANTS Position Title Organizational Unit Duty Station Classification Type of Appointment Estimated Start Date Movement Systems Support Assistant Movement Systems Support Unit Manila (Global) Administrative Centre General Service Staff/G-5 One-Year Fixed-Term (with possibility of extension) As soon as possible Closing Date 27 October 2016 Reference Code VN No. 064/2016 The International Organization for Migration (IOM) is committed to the principle that humane and orderly migration benefits migrants and society. As the leading international organization for migration, IOM acts with its partners in the international community to: assist in meeting the growing operational challenges of migration management; advance understanding of migration issues; encourage social and economic development through migration, and; uphold the human dignity and well-being of migrants. CONTEXT Under the overall / direct supervision of the Systems Support Officer, Senior Systems Support Assistant, Resettlement and Movement Management (RMM) Unit in Geneva and in close coordination with other units in Manila Administrative Centre, the Movement Systems Support Assistant will provide assistance in managing user s profiles and accounts for IOM operational tools used globally, maintain the content of the RMM Portal, provide assistance in the unit functions in reporting and quality control to ensure continues provision of quality services by the unit promote compliance to the Standard Operating Procedures among IOM s Global Field Offices. Manila (Global) Administrative Centre 28 th Floor, Citibank Tower, 8741 Paseo de Roxas Makati City. Philippines Tel: Fax: hrmanila@iom.int Internet:

2 CORE FUNCTIONS / RESPONSIBILITIES 1. Managing Operational Systems Account Integrated Airlines Ticket Order Record (igator) & RMM Portal Register new account of IOM Movement staff/ Operations Staff members in the field applying RMM Policy in accessing the Operations Integrated Systems, Coordinate with the ITC helpdesk about the Global Access List (GAL) information of the account related to domain information and other necessary related details. Validate the requested account from the PRISM application prior to account creation to ensure the account identity and consistency of information and to implement the necessary security control. Validate the newly created registration pending for activation prior to the account activation if the staff has undergone required training on the use of the application. Coordinate with RMM before grant of Handbook of Air Tariffs access request to the account. Grant the temporary requested access, monitor the given access until advice for deactivation is received; after the necessary action has been completed by the user. Asses the encountered system error and liaise to the concerned ITC personnel if the error has been determined as system related issue, monitor the reported issue until solution achieved. Provide a simple and clear instruction to the application users to address the encountered issue in order to avoid unnecessary delay in the operation process/procedures. Troubleshoot user access. 2. RMM Portal Content update Update the content of the RMM portal with the information provided by the RMM in Geneva, and when update is provided by other Mission s Movement Staff, in coordination with RMM. Monitor the content of the RMM Portal requiring periodic update and ensure that the information has been accurately and timely reflected to the portal. Maintain the consistency and accuracy of the content when updating the portal, ensure to reflect the update to the correct section and apply the necessary setting to reflect the expected output like, reflecting the information on the expected page in addition to the document s main location. Accurately observe the organization of the contents when in need to create new section to accommodate a newly added content. Maintain the efficient utilization of the resources when doing the update consider the most effective memory usage preventing to hinder its fast and efficient page response. Ensure the standard practice of accurately implementing the metadata of the recent information update in order to provide useful details and good reference on the portal content. Page 2 / 5

3 Maintain the standard practice in naming files and portal pages for a well-organized portal contents. Observe a simple but neat and well-organized presentation of information when updating the content. Prepare Directive and Circular URL, update the necessary link with the correct URL of the related document for distribution to field operations staff. 3. Data and Information Analysis Assist in development of online survey related to RMM trainings and workshops, collate the responses from participants feedback, analyze the result and provide the final result in a formatted report. Assist in collecting, recording and providing the information trend related to field mission s SOPs compliance. Analyze the flow of system information based on the Standard Operation protocol in order to provide an efficient support to the user for fast resolution of the reported issue 4. Document and Information Control Keep track of the document update; observe a well-organized naming format of each document type. Assist in updating systems user manual. Assist in devising presentation on IOM Transport and Movement Data. Assist in the provision of training materials for the RMM trainings including creating delegated power point presentations as well as formatted hard copies of the user guides, training exercises and any other relevant related materials. Assist in drafting of Directive, Circular based from the information and instruction provided by RMM. 5. Perform such other duties as may be assigned by the supervisor. REQUIRED QUALIFICATIONS AND EXPERIENCE Education University degree in Computer Science, Information Technology or a related field from an accredited academic institution, with three years of relevant professional experience; or Completed High school degree from an accredited academic institution, with five years of relevant professional experience. Page 3 / 5

4 Experience Relevant work experience in systems development, database reporting, data analysis, designing online survey, systems support to end users and statistical record keeping capacity; Experience in manipulation of data in various file formats, reporting from complex databases, understanding of statistical principals necessary for data analysis; Extensive experience in MS SQL Query, MS Reporting Services, Drupal Proficient in a Microsoft Office environment, including extensive use of Microsoft Excel Word, PowerPoint and comfort with learning new software and project reporting tools; Advanced analytical and critical thinking skill; Demonstrated ability to analyse data, detect meaningful trends and patterns, and communicate findings. Languages Fluency in English is required. Working knowledge of French and/or Spanish an advantage. REQUIRED COMPETENCIES Behavioural Accountability takes responsibility for action and manages constructive criticisms; Client Orientation works effectively well with client and stakeholders; Continuous Learning promotes continuous learning for self and others; Communication listens and communicates clearly, adapting delivery to the audience Creativity and Initiative actively seeks new ways of improving programmes or services; Leadership and Negotiation develops effective partnerships with internal and external stakeholders; Performance Management identify ways and implement actions to improve performance of self and others; Planning and Organizing - plans work, anticipates risks, and sets goals within area of responsibility; Professionalism - displays mastery of subject matter; Teamwork contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation; Technological Awareness - displays awareness of relevant technological solutions; Resource Mobilization - works with internal and external stakeholders to meet resource needs of IOM. Page 4 / 5

5 HOW TO APPLY In order for an application to be considered valid, IOM will only accept applications which should include a cover letter (not more than one page) and résumé highlighting the required education and experience or a duly completed IOM Personal History Form. To access the form, please visit Interested applicants may send their applications to hrmanila@iom.int not later than 27 October Position title and VN Number should be specified in the SUBJECT field. Philippine citizen or foreign national with valid work permit/visa can apply. Applications from qualified female candidates are especially encouraged. Only short-listed candidates will be invited for an interview. Posting Period: From to Requisition: VN 064/2016 Movement Systems Support Assistant (G-5) RE-ISSUED Posting Channel: For Internal and External Candidates Date created: DPG 05 September 2016 WBS: OS.0040.PH Page 5 / 5