HOW CAN YOU USE ORGANISATIONAL CULTURE TO GAIN A COMPETITIVE ADVANTAGE?

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1 HOW CAN YOU USE ORGANISATIONAL CULTURE TO GAIN A COMPETITIVE ADVANTAGE? VISIT FOUR GREAT COMPANIES OVER TWO ACTION PACKED DAYS THE HAPPY SANDPIT CULTURE EXPERIENCE JUNE , 2017

2 COVER IMAGE: KING PRICE INSURANCE, ONE OF OUR HOST COMPANIES ON THIS CULTURE EXPERIENCE. What does effective culture really look, feel and act like? Join Happy Sandpit on an immersive, game-changing experience as we visit four unique and unusual South African companies to learn how they have built organisational culture that drives performance, loyalty and engagement that leads to profits and growth. Creating and nurturing culture that drives these employee qualities should be top of the list of goals for any organisation, but the challenge for leaders is to know what to do, and where to start doing it. In response to that, we re excited to offer an opportunity to come and not only see for yourself, what four exceptional South African companies are doing, but to ask questions, kick the tyres and poke around under the bonnet. Our participating organisations are quite different, but they all have one thing in common: strong, evident culture that has enabled them to achieve remarkable and unusual successes. TESTIMONIALS: Marius Swanepoel, Director Maps at TomTom Africa: "I just came back from attending the first session of "What Does Culture Look Like in Action." This was the most amazing experience. I would recommend this to anyone who is serious about culture. Colin and team provide the ideal platform for exchanging ideas and facilitating creating thinking. It was a real eye opener. Niven Postma, Head: Leadership and Culture at Standard Bank "I just wanted to thank you again for an excellent 3 days. I really enjoyed them and found the discussions, site visits and reading - which I'm happily plowing through now - extremely valuable and insightful." There are only 18 places available for this Culture Experience, which runs over June 20 and 21, 2017

3 Nando s Central Kitchen (Head Office): one of South Africa s best known companies, respected for its spicy chicken and the social commentary in its advertising, is also the owner of one of the coolest workspaces in the country. Nando s mixes a high-pressure, high-performance culture with one that is fun, lively and engaging and the artefacts of its head office are testament to that. If any company makes the case that culture can be linked to rapid and expansive growth, Nando s is it. Join us as we experience it all. Rovos Rail is best known as a family-run luxury train service operating from a private station in Pretoria, which has earned a global reputation for quality and service. But it s also a multifaceted operation populated by craftsmen, engineers and service personnel, all dedicated to a single set of unrelenting Values. In order for this operation to maintain a standard of excellence, leaders and employees rely on an unusual level of trust, personal responsibility and ownership. Join us as we find out how.

4 Who should attend? Senior business leaders who are interested in organisational culture and its ability to build better engagement among employees. You will enjoy significant interaction with the most senior thought leaders of our host companies, so this is an opportunity suited to those right at the top. Don t let that stop you however if you re a small business owner, or senior leader of a smaller organisation. The criteria should be the level of decisions you are tasked with making, not your job title or the complexity of your balance sheet. When is it? June 20 and 21, (Tuesday and Wednesday), with two 2-hour sessions on either side, June 13 and June 27. To get the greatest benefit, you should do all of these sessions, so please plan for that. Who are we going to learn from? In order, the organisations we are going to visit are Rovos Rail, Nando s, Striata, and King Price Insurance. Each of these remarkable organisations has been selected for their unusual cultural characteristics that have played a significant role in their great success. What should you bring? Your curiosity, a pair of comfortable shoes mostly your curiosity. We ll lay on everything else you ll need. TESTIMONIALS: Thabo Nkoane, Executive: Human Capital, AEL Mining Services: I have studied organisational culture through my studies and have also been exposed to different organisational cultures. What this [Culture Experience] has done is to give me an opportunity to view cultures at different companies through a different lens (inquisitive observer). The greatest learning for me was to recognise the critical role the CEO and his/her senior management team play in actively driving the culture from top to bottom. Without this relentless drive of top management, it is hard to see how the culture can be sustained. Raymond Schkolne, Head of Human Resources at Sanlam Investments "Many of us, including myself, are immersed in the trenches of our businesses and don t often take the time to lift our heads above the parapet. The opportunity you gave us to engage with passionate executives from very different businesses and fields of endeavour and to explore the distinctive cultures of highly successful companies, was a tremendous experience.

5 The cool vibe of Striata s South African head office disguises the fact that this success story has become a global force in the encrypted software industry. It now has offices in North America, Europe, Australia and Asia, but the major hub for software development remains right where it all started, in Rosebank. We ll look behind the scenes here to see how this company has cracked the hiring-for -culture-code, enabling natural behaviours such as teamwork and engagement under pressure, while keeping retention high. King Price Insurance in Pretoria this company has rewritten the rules on how an insurance contact centre is supposed to look and how a financial services organisation is supposed to feel, sound and even smell (think popcorn machines on every floor). But while it has effectively taken the playground within founder and CEO Gideon Galloway s head and brought it to life, it remains a fastgrowing, target-smashing company built to deliver performance for employees, leaders and investors. Join us as we find out how.

6 How will this benefit me? You will learn how companies operating under the same labour law, tapping employees from the same pool as you, have built great culture that helps them to drive employee engagement that leads to performance and loyalty. The days will be full of practical lessons you can implement immediately. You will be joined by up to 17 other like-minded business leaders, who have experienced many of the same challenges as you and have some interesting solutions. You ll spend two days together, plus preand post-culture Experience sessions with non-stop interaction so this is an opportunity to form new relationships. You ll have the time of your life. Really. This is going to change the way you think about employee engagement, culture and leadership forever. What s included? Breakfast and lunch on the two travelling days. Transportation to and from the host companies on each day. All tours, senior executive Q&A sessions and presentations. A pre-culture Experience session designed to position culture and the way South African companies have built it, and to learn your areas of interest so we can prime our host companies. A post-culture Experience round table session designed to capture the broad learnings achieved by each member of the group to maximise the shared experience. An exclusive workbook, with extra information about the host companies, the broader topics of culture, engagement and leadership and with plenty of space for you to take notes!

7 How is the course structured? The three components to the Culture Experience are as follows: 1 Pre Culture Experience Session: 2 hours: June 12: 14h30-16h30 Introduction to the Culture Experience, positioning of culture and the Happy Sandpit research findings; setting of expectations and discovery of specific areas of interest. 2 Culture Experience Days: Full Days: 08h30-16h30 Immersive two-day experience including company tours, presentations and Q&A sessions with senior executives at our host companies about organisational culture, employee engagement and leadership. June 20 June 21 Rovos Rail Striata Nando s King Price Insurance 3 Post Culture Experience Round Table: 2 hours: June 27: 14h30-16h30 Final gathering of all participants to capture learnings and complete the shared experience. How much does it cost? Assuming you can get to the starting point under your own steam, the all-inclusive cost per attendee is R16,250. Payment must be made in full, in advance of the Field Trip. If getting to us requires a flight or a long drive in, you will be responsible for airfare and accommodation costs. How do I book? Call Happy Sandpit on or amanda@happysandpit.com.

8 Our credentials About Colin Browne Colin Browne will lead this Culture Experience and be your host throughout all of the sessions. Colin is the founder of Happy Sandpit and the author of the South African business book How to build a Happy Sandpit. About Happy Sandpit Happy Sandpit is a South African Think Tank on organisational culture, employee engagement and leadership. Established in 2013, it has earned a place as a thought leader in these fields and has worked with nearly 100 Southern African businesses to help build culture that creates high performing, self-managing teams and to expand leadership capabilities in the areas of people engagement. Happy Sandpit s Clients The list of great organisations we have worked with includes big and small companies, family-run, to publicly-listed. Among the names you will certainly recognise are the following: