Job Description: Drive Project Case Manager Team Lead

Transcription

1 Job Description: Drive Project Case Manager Team Lead Position: Drive Project Case Manager Team Lead (Perpetrator Pilot Programme) Reports to: Drive Service Manager Hours: 37.5 hours per week Salary: 31,160 Location: Safer Merthyr Tydfil / Pontypridd Safety Unit Travel: You may sometimes be required to travel throughout Cwm Taf and occasionally to elsewhere in the UK for meeting purposes Contract: Fixed Term Contract initially to 31/03/2019 Benefits: A generous package including 25 days holiday a year (rising by one for each completed years service to a maximum of 30) plus public holidays, Flexible Working Hours Scheme, employee pension scheme with 6% employer contribution, childcare voucher scheme. Background: Respect, SafeLives and Social Finance are working together to develop a sustainable, national response to perpetrators of domestic abuse that knits together local services, complementing and enhancing existing interventions. The primary aim of this work is to reduce the number of child and adult victims of domestic abuse by developing a whole system response that drives service users to change their behaviour. Pilot projects have been developed in three areas: West Sussex, South Wales and Essex. The pilots will be run for three years and the costs will be met by a combination of local funding and philanthropic grants. There will also be some innovation funding available and delivery partners will work with the Drive Director to identify where this may be used. The initial South Wales DRIVE Team were appointed in 2016 and the Project has recently completed Year 1 of a 3 year pilot phase. The Programme is now seeking to appoint to a Case Manager Team Lead post. The provision of this post will provide further resilience to the existing staff team and will support the project to continue to deliver effective service interventions throughout Years 2 and 3. 1 P a g e

2 Purpose: The Case Manager Team Lead will set up cases at the point of referral and gather information from multi-agency partners to assess risk and possible interventions. Service users who can appropriately be offered one to one support immediately will be allocated to a Case Manager, the Case Manager Team Lead will hold remaining cases until contact is possible, regularly reviewing risk and updating information. Non-contact cases will primarily be those within the criminal justice system, those who are unsafe to contact or where their location is unknown. The Case Manager Team Lead will take a robust approach to these cases ensuring indirect activity and disrupt interventions are implemented through a multi-agency approach with the aim of safeguarding the victim and children, and informing a risk and needs based contact strategy that can subsequently be implemented by a Case Manager. The Case Manager Team Lead will also be allocated cases at the point when the ten month Drive intervention ends, in order to provide a less intensive supportive role for up to a further six month period to ensure closing support plans are completed. They will also assess the success of the ten month intervention through reviewing risk and measuring sustained change. Service users will be able to contact the Case Manager Team Lead during this six month period if they are in crisis or require advice. The Case Manager Team Lead post will provide cover for existing Case Managers and deputise for the Drive Service Manager where necessary. The Case Manager Team Lead role is a new post that has been created in response to the identified need over the first twelve months of service delivery within Drive. As such there will be scope for the successful candidate to be involved in developing this post and assessing how it supports the delivery of the Drive model. Responsibilities Indirect work with service users 1. Maintain a proactive response to assessing service users, continuously reviewing risk and seeking means to implement indirect intervention plans through support and disrupt means. 2. Build positive working relationships with partner agencies to ensure the smooth and timely sharing of information in relation to service users, in order to effectively risk assess and implement indirect Support and Disrupt interventions. 3. Maintain regular contact with criminal justice agencies to ensure contact strategies are completed and ready to be implemented when this process ends. 4. Complete detailed proposals based upon risk in cases where direct contact with service users in the criminal justice system might be considered appropriate in line with Drive guidelines. Prepare and submit to the Service Manager proposals for direct contact with service users based upon risk and need, factoring in levers for engagement and ensuring the victim s voice is heard. 5. Maintain regular contact with the IDVA service to ensure the victim s voice is heard and that relevant actions undertaken in relation to indirect support and disrupt interventions are reflected in the victim s safety plan 2 P a g e

3 6. Intervention planning with Drive team member and a range of other agencies involved in the case - Direct work with service users 7. To ensure that service users understand that the community and Drive project will ensure that they are accountable for continued use of abusive behaviour towards others 8. Ensure that there is a consistent delivery of step down support services to the identified perpetrators of domestic abuse 9. Provide short term pieces of advocacy and support work to enable the completion of exit support plans 10. Provide advocacy and support work if a service user presents in crisis, with the aim of reducing risk and safeguarding the service user, victim and children 11. Work with the service manager and practice advisor to develop and then complete an assessment tool with service users that can measure the success and maintenance of the ten month Drive intervention 12. Ensure that risk assessment and risk management procedures are followed at all times. 13. Respect and value the diversity of the community in which the service works, providing a service that recognises the diverse needs of service users and their families. 14. Work closely with the IDVAs supporting the partners, ex-partners and new partners, and family members of service users in management of risk and development of intervention plans, as set out in the Drive Manual. 15. Ensure that the welfare and safety of children and young people is maintained as paramount, considered in every aspect of your work, addressing parenting needs where appropriate and taking action to safeguard children. 16. Support the service through holding cases engaged in direct Drive intervention if and when required, for example to cover Case Manager vacancies or leave as part of a whole team approach, ensuring best practice for all service users. Interagency work 1. Work to embed the Case Manager Team Lead role into multi-agency responses to domestic abuse in the area. 2. Seeking to maximise multi-agency activity on complex cases, and on cases where direct contact with Drive is not possible 3. Effective understanding and implementation of institutional advocacy by pro-socially challenging partner agencies, acknowledging best practice and striving for change to benefit the individual, the service and the sector. 4. Support other professionals in responding to service users in a way that is coterminous with the aims and ethos of the Drive Project. 5. Working closing with other professionals to ensure that risk management and safeguarding duties are effectively met. 6. Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse. 7. Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer. 3 P a g e

4 8. Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user. 9. Be flexible and willing to work in all types of environments. Case management 1. Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service s safeguarding framework. 2. Manage a case load focusing on high risk perpetrators of domestic abuse to provide an assertive service, based on thorough assessment and individual support planning that adopts the principles of the Support or Disrupt concept. 3. Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and work load reviews for the whole service. 4. Attend monthly case management meeting with the Service Manager. 5. Attend clinical supervision. 6. Take appropriate steps to protect where there is an imminent risk to another person. Recording and administration 1. Ensure that case files and records are accurate and complete, and that both are kept and in compliance with Data Protection Act requirements. Including entering all the required information into the Drive project electronic case management system. 2. Maintain an accurate and secure audit trail of all relevant communication. 3. Comply with the data protection and information sharing protocols that Drive has agreed to. General 1. Deputise for Drive Service Manager. 2. Remain up-to-date and compliant with all relevant legislation connected to your work, including organisational procedures, policies and professional codes of conduct and practice guidance, in order to uphold standards of best practice. 3. Represent the service at local events; deliver training and presentations as required. 4. Feed into the learning process via the Service Manager to improve services to perpetrators of domestic abuse ensuring that the experiences of service users and other agencies inform this process. 5. Be confident to evidence reflective practice in all aspects of work and share learning. 6. Be committed to reviewing individual and team practice and undertake regular training. 7. Act with integrity and respect when interacting with service users, employees, agencies and individuals. 8. Competent in defensible decision making, recording and being held accountable 8. Show initiative in tackling issues within the service and in relation to other agencies. 9. Act as a champion for the implementation of the pilot programme in your area 10. Hold a full driving license, have access to a car and be able to travel across the pilot area as required. 11. Partake in occasional evening and weekend work as required. 12. Take on additional tasks suitable to your skills and experience as required, this is a new post and may develop in its delivery over the pilot period so flexibility is required. 4 P a g e

5 Person Specification: Experience: Essential Direct work with vulnerable and high level need service users and/or offenders. Working within a public protection / safeguarding / multi-agency setting.e.g. Child protection, vulnerable adults, MARAC, MAPPA. Comprehensive understanding of safeguarding issues and procedures and the risk management of offenders. Good level of experience of Case Management and writing and presenting information in this context. Experience of supervising teams. Writing and presenting information formally and informally to a range of audiences. Comprehensive experience of multi-agency working and forging successful partnership arrangements. Working within legislative frameworks. Experience: Desirable Work with victims and/or perpetrators of domestic abuse. Work with service users with complex needs and/or challenging behaviour. Knowledge of the Cwm Taf Drive Project and/or joint working experience with Drive to date. Of using pro-social modelling and motivational interviewing in practice. Working within conflict management continuum. Knowledge and Understanding: Have a comprehensive understanding of domestic abuse, including the impact on victims and their children, and the legal and practical remedies available. A comprehensive understanding of public protection arrangements, the provision of policing, child protection, health and social care, housing support and of multiagency/partnership working. Have an understanding of IDVA services including knowledge of risk assessment, risk management and comprehensive safety planning. Have knowledge of other services involved in the response to domestic abuse. Understand multi-agency partnerships in relation to domestic abuse, child protection and effective offender risk management. Hold a keen understanding of staff supervision, performance monitoring and supporting personal development within teams. Possess an understanding of performance management data and performance indicators and how to apply these within service area. Demonstrate awareness of successful partnership working and facilitating effective multi-agency arrangements 5 P a g e

6 Skills: Ability to work under own initiative and problem solve effectively. Ability to work as part of a team. Good relationship management with regard to multi-agency work that incorporates sensitivity, responsiveness and attention to the promotion of congruent and effective partnership working. IT skills, including use of Microsoft Office. Team leadership skills. Hold a relevant degree, a vocational qualification or equivalent experience in offender management, safeguarding, criminal justice field, policing, social care or other field where experience of working with high level need and/or offending can be demonstrated. Be empathic. Have excellent interpersonal skills. Support and guide your service users and have excellent advisory, negotiation & persuasive skills. Ability to lead and facilitate discussions to achieve positive outcomes. Excellent organisational skills including the ability to record information effectively and consistently. Excellent networking skills and the ability to develop strong working relationships with other agencies. Reflection and self-awareness. Attributes: Confidence in own decision making and in supporting others to achieve effective outcomes. Confidence in your ability to contribute independently to team decisions. An ability to work collaboratively as part of a team; whilst also having the initiative to work independently as necessary: Excellent communication skills (both written and oral). Belief in perpetrator behaviour change. Possess a comprehensive understanding of risk. Be able to work under pressure and deliver confident outcomes. Capacity to manage raw emotions including conflict, challenge and trauma. Ability to manage challenging situations and diffuse conflict. Proactive and self-motivated. Be self-aware and have the ability to recognise own limitations and when to seek further support and / or guidance in decision making. 6 P a g e