Professional, flexible online learning

Transcription

1 Direction hospitality training Professional, flexible online learning Small Business Package Create your own training programme from our range of modules Unlimited learners 750 plus vat per annum This essentially instructional approach is clearly deliberate and does provide for a strong level of content detail with appropriate explanation as to the why these points are important in achieving high professional standards.

2 Business benefits Benchmark standards Our Institute of Hospitality endorsed programmes can be used to set a benchmark of standards from which you can develop specific skills and knowledge in relation to your business. Consistent communication Everyone gets the same information each time. With our 100 learner offer you can train all your staff and if you need extra licenses you will find we are very flexible reducing additional costs if people leave. Reduced training costs: Online learning provides a cost-effective format. Time out of the operation is greatly reduced along with add on costs such as travel, cover staff, conference rooms and accommodation. Time saving: Save time in delivering and organising training. Robust reporting: The learner management system will give you staff progress reports, useful for when the EHO arrives! Certificates can be downloaded when staff pass a module or programme.

3 Staff benefits What training modules do Direction Training offer? Self paced: Don t waste time waiting for others to catch up or if you need additional time you can progress at your own pace, ensuring you maximise your learning and understanding No prior qualifications required or additional learning tagged on: You don t need any formal qualifications such as GCSE s to complete our modules. If English is not your first language you can work at your own pace with a dictionary and the programmes will help you develop your English as well as the subject matter! Help desk Our in house help desk supports both learners and administrators of the LMS 7 days a week. There are starter videos to assist the use of the Learner Management System. Professional learning: Our modules are endorsed by The Institute of Hospitality and carry cpd (continuing professional development) points. You can also apply for Affiliate membership of the Institute.

4 About the package What s included? Unlimited learners(for SME businesses) A customized area Unique URL Remote training for a Manager to register staff and manage the LMS Customised certificates for your selected modules Weekly reports automatically sent to the admin Full admin and learner support 7 days a week up to 10pm. We have been training our staff with the assistance of Direction Training for 2 years. Using induction and several other modules has freed up our time massively and by offering the right training we are keeping our hotel and business compliant. Their on-going developments and improvements are excellent. And very importantly, the customer service is as good as it gets. Jonathan Kaye. Director. Cedar Manor Hotel. Windermere How much does it cost? Choose any 10 modules for unlimited learners for 750 plus vat per annum based on a minimum 2 year contract. Additional modules can be added at 75 plus vat per module. Please see the list of current modules on the next page How do I set this up? Have a look at the modules overleaf and choose the ones you are interested in using Contact Judith or Graeme or judith@dtasc.co.uk If you want to see more please visit our website Being previously sceptical about the benefits of on-line training I have been extremely impressed. Direction Training have listened to my requirements and delivered accordingly. Contact with Direction Training personnel has been engaging and professional and ensured a positive experience all round. Would highly recommend Direction Training LMS. Josie Hopps. H&S / Development Manager Ufford Park Woodbridge

5 Current Modules Work Aware: Fire Aware! Safety Aware! (Versions: All, F&B, Housekeeping, Reception & Admin) COSHH & Manual Handling Aware! Food and Drink Safety Aware! Allergy and Special Diet Aware! Working with Allergens for chefs and business managers) Licensing Awareness for Operational staff: In addition, Companies can bespoke a Working at Module with company information and rules and procedures and staff can complete all their induction forms. Professional Housekeeping: All about. Working in Housekeeping All about.. Making beds All about. Cleaning bathrooms All about. Cleaning All about. Final presentation Professional Wine & Champagne Service: About wine and champagne Handling Glassware Using Positive Selling Skills Taking Wine Orders Wine and Champagne Service Skills Using Positive Selling skills when taking wine orders Front Office programme: In preparation but will include: Telephone techniques Handling and converting enquires Reservation procedures Check in procedures Handling bill payments See our website for more details Giving Great Customer Service: Creating a Positive Customer Environment Understanding different customer behaviours, Understanding Customer Expectations Being Disability & Cultural Aware! Handling customer problems positively In addition a full module on Being Disability Aware! Professional Food Service Mis en place General Preparation for Food Service Napkin Folding Handling Glassware Laying tables Boxing tables Food Service skills Carrying & Clearing Plates Presenting Menus & Taking Orders Using positive selling skills Menu knowledge About Restaurant Service Buffet service Silver Service Techniques Professional Bar Service Opening and Closing the Bar Handling Glassware in the Bar Preparing and Serving Drinks Serving Beer

6 Office judith@dtasc.co.uk Why Direction Training? Judith Clarke heads the development team at Direction Training and with over 35 years of operational and training experience in hotels from private SME s to 5*, setting up personnel and training systems and running all types of training from induction, customer service, skills training and management development, Judith has a clear understanding of the needs of hotel businesses and their staff. For 5 years Judith was heavily involved with the work of the Best Practice Forum and Hospitality Skills Alliance, where she headed the team to develop and deliver business training packages for the Profit Through Productivity programme, managed and trained assessors for the Accredited in Meetings and Excellence Through People accreditations and with the member professional academies of the Hospitality Skills Alliance (HSA), developed added value learning for hospitality staff and apprenticeships. Graeme Clarke, Director of elearning not only brings IT expertise but as an ex Executive Restaurant Manager has extensive hands on senior management experience on the event circuit with Sodexo and Compass. Graeme just to keep his hand in, is still involved at key events such as Paris Air Show, Farnborough Air Show and the Olympics. Other members of the team bring in additional experience from the world of hotels, events and conference centres.