DHL GLOBAL FORWARDING

Transcription

1 DHL GLOBAL FORWARDING Contingency Plan World Cup 2014 Name of the presenter 1 DHL Global Forwarding Brazil 2014 V1.0

2 CONTINGENCY PLAN WORLD CUP BRAZIL Presentation of internal actions developed by DHL Global Forwarding Official Presentation for Customers Brazil, 2014

3 Agenda - Deutsche Post DHL - The Event in Brazil - Impacts of Games on Bussiness Days - Expected Changes in Ports and Airports - Action Plan DHL Global Forwarding - Operational Maintenance DHL Global Forwarding - If you have any questions, please contact us! 3

4 Deutsche Post DHL No. 1 in international express delivery Europe s largest postal service Leader in the forwarding business Partner for e-commerce and a pioneer in secure digital communications No. 1 in contract logistics 4

5 The Event in Brazil FIFA 2014 World Cup will present opportunities and also challenges to our country: With the event in 12 Brazilian states, the daily business will dispute the streets and roads, with an additional number of international visitors and a high concentration of local visitors. A careful planning is essential to ensure that your business will benefit from the sales increase during this period. DHL has the local knowledge, experts in specific segments and the international experience to provide the necessary support for your company s planning during World Cup Where the matches take place? Manaus, Fortaleza, Natal, Recife, Cuiabá, Brasília, Salvador, Belo Horizonte, São Paulo, Rio de Janeiro, Curitiba and Porto Alegre. Host cities DHL Branches 5

6 Impacts of Games on Bussiness Days 33% 14% 13% ofthematchesareonweekends ofthematchesareonmondays of the matches are on Fridays 1/2 12 cities will receive 2 matches per week Capitals willhost6gamesinjune 12 de Junho a 13 de Julho Dias de jogos x Dias da semana Natal Cuiabá [*] Manaus [*] Curitiba Recife Porto Alegre 13-jun Friday 16-jun Monday 13-jun Friday 17-jun Tuesday 14-jun Saturday 18-jun Wednesday 16-jun Monday 20-jun Friday 14-jun Saturday 20-jun Friday 15-jun Sunday 18-jun Wednesday 19-jun Thursday 24-jun Tuesday 21-jun Saturday 24-jun Tuesday 22-jun Sunday 25-jun Wednesday 23-jun Monday 26-jun Thursday 23-jun Monday 26-jun Thursday 22-jun Sunday 25-jun Wednesday 29-jun Sunday 30-jun Monday Fortaleza Salvador Belo Horizonte São Paulo Brasília Rio de Janeiro 14-jun Saturday 17-jun Tuesday 13-jun Friday 16-jun Monday 14-jun Saturday 17-jun Tuesday 12-jun Thrusday 19-jun Thrusday 15-jun Sunday 19-jun Thrusday 15-jun Sunday 18-jun Wednesday 21-jun Saturday 24-jun Tuesday 20-jun Friday 25-jun Wednesday 21-jun Saturday 24-jun Tuesday 23-jun Monday 26-jun Thrusday 23-jun Monday 26-jun Thrusday 22-jun Sunday 25-jun Wednesday 29-jun Sunday 4-jul Friday 1-jul Tuesday 5-jul Saturday 28-jun Saturday 8-jul Tuesday 1-jul Tuesday 9-jul Wednesday 30-jun Monday 5-jul Saturday 28-jun Saturday 4-jul Friday Brazilian s Matches Possible Brazilian s Matches 12- Saturday 13-jul Sunday [*] GMT 4 Information Source: FIFA 6

7 Expected Changes in Ports and Airports The expectation of a high number of visitors during World Cup 2014 might affect the access to ports and airports. PORTS DHL is working with anticipation regarding carriers deadline; DHL is doing a careful analise of the volume forecasted for the period and redesigning the operation in order to ensure the shipment of our customers, regardless of the excessive traffic on the roads during the period; Recommendation of alternative ports of the host cities; DHL offer as an alternative, when requested, the service Pre-stacking. AIRPORTS DHL recommends customers, whenever possible, to anticipate critical shipments in order to be able to develop an action plan with our partners, eliminating any risk involved; Daily monitoring of sector information in order to allow us a quick operational action when necessary; Even with the increasing number of passengers during the period, we expect that the airfreight capacity will be maintained. 7

8 Action Plan DHL Global Forwarding DHL created an internal dedicated team of 23 people, representing all areas of the company with the mission to evaluate possible risks in cargo transportation during the World Cup. After this analysis, an action plan for each possible situation were developed, in order to minimize operational impact. Other focus of this work is to maintain constant communication to our customers. DHL understands that each client has a scope of work and a different need. Therefore, for this period, we worked focused on each specific demand delivering the best solution; such as: pre-booking for certain shipments. To ensure that our customer continue to be served with the same excellence as ever, we developed work scales for our employees, encourage solidary rides and home office for the days of major local traffic. To keep our customer updated with government information, we started monitoring government agencies regarding relevant issues. Weekly communication are sent to our customers. 8

9 Operational Maintenance DHL Global Forwarding Meet a few exclusive actions developed by our operational team! Siscarga and Mantra Systems We develop different work scales for our employees, home office shifts, work scales with suppliers, and in addition we also are constant monitoring the operational flow from airlines, shipping lines, carriers, and terminals in general. Stuffing and Un-stuffing Warehouse Knowledge of scales and times, frequent communication with customers and anticipation of documentation and information, if necessary. Regular checking on client s scheduling for specific actions, if needed. Cold Chain Transportation We will maintain a specialized team available to exchange the dry ice in case there is any slowdown during cargo clearance. Proposal of alternative routes to customers located near the stadiums. Follow up with governmental agencies, maintaining communication with clients and suppliers. 9

10 If you have any questions, please contact us! In case of any question, please contact our dedicated team: 10

11 THANK YOU!