MODULE C: TRANSPORT ECONOMICS AND CASE STUDIES by

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This project is funded by the European Union EU-FUNDED

SEA II MODULE C: TRANSPORT ECONOMICS AND CASE STUDIES by

DHL GLOBAL FORWARDING and DHL EXPRESS in Gerogia TBILISI,

1 This project is funded by the European Union EU-FUNDED LOGMOS PROJECT LOGISTICS PROCESSES AND MOTORWAYS OF THE SEA II MODULE C: TRANSPORT ECONOMICS AND CASE STUDIES by Zurab Sapanadze Georgian Express LTD Official Agency of DHL GLOBAL FORWARDING and DHL EXPRESS in Gerogia TBILISI, GEORGIA 12 APRIL 2013 A project implemented by DORNIER CONSULTING

2 DGF INDUSTRIAL PROJECTS PROJECT FORWARDING EXPERTISE

3 DP DHL GROUP OVERVIEW The groups wide service portfolio gives you access to end-to-end supply-chain solutions, regardless of the size of your shipment. MAIL EXPRESS GLOBAL FORWARDING / FREIGHT SUPPLY CHAIN German & Global Mail Documents and Parcels Global Air and Ocean Freight & Europe-wide Road Transportation Contract Logistics Delivers mail items to 40 million households in Germany DHL Global Mail largest network for mail distribution worldwide Documents and Parcels service Export, Import & Domestic Products Time and Day Definite, and Same Day Air and Ocean Freight Road Freight Industrial Project global leading project forwarder. International Supply Chain Rail Transportation Warehousing, Distribution and Managed Transport Service Value Added Services Revenues ( m): 13,975 FTEs: 186,000 Revenues ( m): 11,770 FTEs: 85,000 Revenues ( m): 15,045 FTEs: 42,000 Revenues ( m): 13,225 FTEs: 137,000 Page 3

DHL GROUP MARKET POSITION What it means to

in 2012, figures stated are in export 000

4 DHL GROUP MARKET POSITION What it means to you: capacity availability and competitive prices. Global Market Position Air Freight forwarder Ocean Freight forwarder European Road Freight forwarder Contract logistics service provider International express parcel providers ,459 Export Tons 1) 2,783 TEU s 2) 2.4% European Market Share 3) 8.3% Global Market Share 3) ~30% Global International Express Market Share 4) Logistics facilities in 3,370 locations About 275,000 people worldwide Revenues: + 43 billion (2012) 1) Air Freight market share is based on airfreight volumes moved in 2012, figures stated are in export 000 tons 2) Ocean freight market share is based on ocean freight volumes moved in 2012, figures stated are in 000 TEU s 3) 2012 data 4) 2012 TDI Revenue: BE, CH, DE, ES, FR, IT, NL, PL, SE, UK, AE, RU, ZA, AU, CN, HK, IN, JP, KR, SG, US, BR, CA, MX Page 4

5 DHL GLOBAL FORWARDING AIR & OCEAN FREIGHT FACTS AND BENEFITS Service Features Customer Benefits Air Freight Ocean Freight Over 7,000 operational airfreight experts in over 600 own integrated airfreight offices / terminals, worldwide. >4mn tons handled annually Complete range of airfreight services Vast range and flexible service options (Air First, AFR Plus, Air Premium, Air Value, Charter) Multimodal transport solutions (DHL SEAIR and RAILAIR) Brokerage More than 4,000 operational experts worldwide 330+ operational locations Annual volumes 2.78mn TEUs 1) In excess of 45,000 weekly point pairs for LCL 2) globally A comprehensive range of services to suit your ocean freight requirements. Worldwide network of local experts Complete range of airfreight services from a single source Standardized connections and fixed schedules Consistent service quality with selected preferred carriers Secured capacity in volatile periods thru in-house carrier Starbroker Flexibility through seasonal charter options or ad hoc Worldwide network of offices staffed by ocean freight specialists Local connection to global ocean freight solutions Contract carriers and vendors undergo tough screening process Defined and monitored processes to maintain and raise quality Unlimited service combinations drawing on global range of structured services Centralized global purchasing from DHL provides competitive edge for customers 1. Twenty-foot Equivalent Unit. 2. Less than Container Load Page 5

DHL GLOBAL FORWARDING VALUE ADDED SERVICES 1 / 2 Service Features Customer Benefits Cargo Insurance Customs Brokerage Security Sizeable buying power and more favorable pricing than most shippers can

6 DHL GLOBAL FORWARDING VALUE ADDED SERVICES 1 / 2 Service Features Customer Benefits Cargo Insurance Customs Brokerage Security Sizeable buying power and more favorable pricing than most shippers can command on their own Broad range of insurance programs, including all-risk coverage across product portfolio Insurance on a per-shipment basis or for your entire cargo program Import and export customs clearance services Regulatory and compliance support Consulting services Foreign trade zone Duty drawback and customs bond handling Expertise and consultancy in all security-related questions (e.g. C-TPAT, CSI, NASP) Tailor-made security solutions and risk analysis We manage security issues proactively by taking preventive measures through effective investigation We ensure transparency with our internal security audit, risk assessment and integrated security concept We guarantee quick response times to securityrelated incidents Financial protection and peace of mind All-risk coverage at competitive rates Prompt claim handling and resolution One contract and partner for transportation and insurance Easy payment and minimal administration Dedicated local experts ensure flawless and consistent customs related services High automation virtually eliminating errors Consistent control via audits, quality and performance metrics and best practices Single point of entry and simplified billing Security experts in the regions and countries Security measures are constantly adapted to the changing needs of the business Security measures are differentiated and applied to the specifically identified risks and dangers Pro-active emergency and crisis management ensures your cargo and interest reach maximum attention Page 6

7 DGF INDUSTRIAL PROJECTS OVERVIEW Industrial Projects Division of DHL Global Forwarding Project Freight Forwarding & Logistics Solutions and Management Engineering Support Services for Heavy-lift / Out-of Gauge Movements Marine / Offshore Chartering Page 7

8 DGF INDUSTRIAL PROJECTS SECTOR FOCUS Mining Oil & Gas International Oil Companies Power & Renewables EPC Heavy-equipment handling. Mining developments at remote locations. On- and off-shore locations, FPSO s. Platforms, LNG plants, Pipelines. Refineries, Upgrades & Expansions. Engines, turbines and transformers. Power stations. Factory Relocations. Paper, Steel, Cement mills. Infrastructure projects. Customer knowledge & sector insight Services tailored to specific industry needs Leverage cross-sector experience and best practices Core segment teams and pool of expertise Page 8

CORE PRINCIPLE Health, Safety, Security, Environment HSSE Vision Relentless pursuit of no harm to people & no incidents Management Strategy OHSAS Compliant HSSE Management System Development of

Based Safety HSSE Risk Assessment & Mitigation DHL Critical Safety Rules Do not walk under a suspended or elevated load JHA Prepare a Job Hazard Analysis when required _ _ While driving, do not

9 CORE PRINCIPLE Health, Safety, Security, Environment HSSE Vision Relentless pursuit of no harm to people & no incidents Management Strategy OHSAS Compliant HSSE Management System Development of Generative Culture via nurturing of: - Personal interventions - Personal responsibility - Individual consequences Clear HSSE procedures & standards Compliance with Critical Safety Rules Behavioural Based Safety HSSE Risk Assessment & Mitigation DHL Critical Safety Rules Do not walk under a suspended or elevated load JHA Prepare a Job Hazard Analysis when required _ _ While driving, do not exceed speed limits and use cell phones only with hands-free feature and where permitted by law Inspect motorized equipment before use and do no operate motorized equipment unless you are properly qualified Wear your seat belt in motorized equipment 6f t Protect yourself against a fall when working at heights above 6 feet Use proper lifting techniques Do not position yourself in crush zones Do not smoke outside designated smoking areas No alcohol or drugs while working or driving Use specified personal protective equipment Verify isolation of energy sources before work begins (lock-out / tag out) Do not override or disable safety critical equipment without management authorization Do not enter a confined space without authorization Page 9

10 HSSE HEALTH, SAFETY, SECURITY, ENVIRONMENT DHL Global Forwarding Industrial Projects is committed to the health and safety of people, and the protection of assets and the environment in which we live and operate Principles of Safety Transportation. Know The risk. Compliance. Communication. Lifting Operations. Environment. Security. Motivating Tools Company management and leadership commitment to HSSE. HSSE risk assessment and management. Clear and communicated HSSE policies and strategic objectives. Structured HSSE audits, assurance and management review process. Standardized company operating procedures authored into all project plans. HSSE Vision Drive a Zero accident culture throughout our organization Make safety part of the day job every day Recognized by our employees, customers and industry as the safest employer Deliver a clear and tangible H&S value proposition for our customers DHL GLOBAL FORWARDING INDUSTRIAL PROJECTS POLICIES PROCEDURES SYSTEMS LEADERSHIP HSSE MANAGEMENT SYSTEM ISO 9001 and ISO Quality accredited OHSAS Occupational Health and Safety Management Systems in place Page 10

11 HSSE GO GREEN - ENVIRONMENTAL PROTECTION With our GoGreen program we aim to minimize the impact of our business on the environment GoGreen focuses on the long-term goal to improve our CO2-efficiency by 30 % by 2020 (compared to 2007 levels), including our subcontractors Page 11

12 CARBON MANAGEMENT GO GREEN SOLUTIONS With DHL Carbon Footprint Report and Carbon Offset it can also become your goal, differentiating yourself from the competition today! Page 12

Hans Toggweiler CEO Industrial Projects Policies Activities Regular compliance risk assessments Due diligence of business partners Various compliance agreements / solutions

13 COMPLIANCE OVERVIEW Guideline FCPA and UKBA (including related laws) are a top priority for the Company. The consequences of non-compliance would represent a huge and unacceptable risk this is a zero tolerance issue. Hans Toggweiler CEO Industrial Projects Policies Activities Regular compliance risk assessments Due diligence of business partners Various compliance agreements / solutions with customers Use of a world wide compliance incident tool Compliance hotline system for employees Training of all employees via elearning courses External & internal compliance audits Comprehensive compliance reporting for executive and supervisory Board Documentation of Compliance Measures Page 13

14 COMPLIANCE CORRUPTION PERCEPTION INDEX 2012 Operating around the world means having a clear understanding of the compliance issues in any one country and strict adherence to international laws, policies and guidelines. Source (map): Transparency International Page 14

COMPLIANCE DHL PROGRAMS All DHL Global Forwarding offices are compliant with DHL s Corporate Compliance Program which includes the following additions to the Logistics Code of Conduct to compliment

15 COMPLIANCE DHL PROGRAMS All DHL Global Forwarding offices are compliant with DHL s Corporate Compliance Program which includes the following additions to the Logistics Code of Conduct to compliment the existing policy covering U.S. and international anti-bribery laws: Mandatory compliance online courses (completion is 100% within IP): FCPA, competition compliance/anti-trust, Anti Corruption, Business Ethics and DP DHL code of conduct incl. supplier code of conduct. HSSE vendor audit process for Top15 vendors in each country + Level 4 compliance due diligence (performed by a specialized 3rd party) on all our agency agreements or Customs brokers. Member of Dow Jones Factiva Risk & Anti Corruption (global compliance database) Detailed and strict Customer Entertainment policy FCPA Boot Camp required for our RVP s (once a year) Close collaboration with Legal and Global Compliance Office Compliance is part of any Country/Regional/Global Management meetings Page 15

OFFERING SERVICE PORTFOLIO Core: Out-of-Gauge Heavy Lift Cargoes Multimodal Transport: Road, Rail, Ocean & Air

Crating Consolidation, Storage & Marshalling Project cargo Tracking & Trace Systems Cargo Expediting / PO Management

) Air Chartering (spot charters, wet lease & heavy lift) Transport Engineering: feasibility studies, route surveys

& barges, off-shore supply vessels Supporting: Consulting on Duty Exemption prior to Project Start up RFID

16 OFFERING SERVICE PORTFOLIO Core: Out-of-Gauge Heavy Lift Cargoes Multimodal Transport: Road, Rail, Ocean & Air Domestic Transportation: Trucking / Air Customs Brokerage / Duty Drawback Warehousing (3PL / 4PL), Export Packing & Crating Consolidation, Storage & Marshalling Project cargo Tracking & Trace Systems Cargo Expediting / PO Management Ocean Chartering (time & trip charters, voyage & C.O.A.) Air Chartering (spot charters, wet lease & heavy lift) Transport Engineering: feasibility studies, route surveys Loading / Discharge Supervision Heavy Lift Transportation: Lifting, Ro-Ro, Inland, Barge, Ocean Marine Services: Tugs & barges, off-shore supply vessels Supporting: Consulting on Duty Exemption prior to Project Start up RFID capabilities Export Packing and Crating Load-out and Discharge Management Simulation Modeling Duty Exemption Processing Material Management Inventory Control IT Interfacing/EDI Carbon Management Page 16

OFFERING ENGINEERING & TRANSPORT DESIGN CAPABILITY Project Logistics

Route Surveys Rehabilitation Studies Feasibility Studies Route A KM 58.

Route Options from Fabrication Yard to Port Technical Support Documents

lowest possible risks Method Statements, operating procedures etc

17 OFFERING ENGINEERING & TRANSPORT DESIGN CAPABILITY Project Logistics Planning - fully qualified, in-house engineering team. Route Surveys Rehabilitation Studies Feasibility Studies Route A KM 58.9 Bridge Length 20m Bridge not supported by middle beams No weight restrictions indicated Route A KM 60.1 onwards Road gets bumpy Road holes along the route up to site entrance Route Options from Fabrication Yard to Port Technical Support Documents Technical Cargo Drawings Optimal multi-modal transport option with lowest possible risks Method Statements, operating procedures etc Incorporate HSE standards, cost and time efficiency considerations Stowage plan Transport drawing Heavy lift drawing Installation drawing Page 17

18 SIMULATION MODELLING OVERVIEW - WHY A SIMULATION MODEL? To ask and assess What if? questions Identify and measure key logistics elements Better understand, plan and schedule processes Optimize system performance Avoid unnecessary capital investments Benefits: Show the system operating before building or changing it Show the impact of variability Identify > eliminate bottlenecks from your system Show the complex system relationships in time Demonstrate impact of change to others Replaced gut instinct with facts Validate investment allocations How many resources are required for a given workload? The Simulation Model Model logic is based upon your process description. Animation of the process (provides dynamic insight into your system). Statistics are calculated and displayed during model run. Page 18

19 VISIBILITY MATERIAL MANAGEMENT SYSTEM (MMS elite) What it is MMS elite? MMS elite is an Internet enabled Material Management System providing robust Real Time Visibility, Document Distribution / Depository, KPI-Reports and Freight Spend Reporting for Complex Logistics through all Continents and Mode of Transports. DHL developed system Analyze Report Exception Report Standardized EDI-interfaces. What does MMS elite do? Purchase Order Management (Multiple Vendors, Pre-Alerts and Part Shipment Processing) with PO-line Real Time Item Track & Trace. Ability to attach documents to POs (Customs Bills of Entry, Freight waybills, Engineering Drawings, video clips of load outs, etc). Expediting and Container Location Management. Document Distribution and Depository. Pre-alerts. Inventory Visibility. Exceptions and Deviation KPI-Reports. Net-Sales and Freight Spend vs. Revenue Reports. mms elite Page 19

CASE STUDY OIL & GAS OILFIELD Customer Facts Sector: Geography: Duration: Oil & Gas Tengiz, Kazakhstan, EMEA 5 years Project Highlight Tengiz is the world s deepest operating super-giant oil field,

Tengizchevroil is a joint venture (formed in 1993) between Chevron (50 % share in the consortium), Exxonmobil (25 % share), KazMunayGas (20 % share) and Lukoil (5 % share) when the Kazakh government

20 CASE STUDY OIL & GAS OILFIELD Customer Facts Sector: Geography: Duration: Oil & Gas Tengiz, Kazakhstan, EMEA 5 years Project Highlight Tengiz is the world s deepest operating super-giant oil field, with the top of the reservoir at about 12,000 feet deep (3,657 m) flagship global (onshore) field of Chevron Corporation, producing 500,000 bbls/day. Tengizchevroil is a joint venture (formed in 1993) between Chevron (50 % share in the consortium), Exxonmobil (25 % share), KazMunayGas (20 % share) and Lukoil (5 % share) when the Kazakh government granted an exclusive 40-year right to Tengizchevroil (TCO) to develop the Tengiz and Korolevskoye Oil fields located in the north-eastern reaches of the Caspian Sea in Kazakhstan. Largest single oilfield in Caspian / Central Asia. Customer needed a project Freight Forwarder to support their CAPEX and OPEX activities including shutdowns. Industrial Projects Scope In-House Expediting & Vendor Management Support reducing Customer s internal on time delivery from 34% in year 1, to 80% in year 4. Multi-modal heavy lift or out of gauge shipments from world-wide locations to site & deliveries from site to world-wide destinations, with zero lost time incidents. Services include: Expediting. Project Forwarding. Heavy Lift / OOG. Charters Air and Sea / River. Customs Clearance. On site team in Tengiz. Project Synopsis Freight Tons: 90,000 FRT over 5 years Heaviest cargo: 180 Tonnes (Amine Shipment) Transport equipment: Air: AN124, B747, IL76 Road: all forms of trailers - low beds, tilts, mega trailers, heated & cranage Rail: standard wagons/platforms & special platforms for heavy cargo Challenges: HSSE, compliance, restricted sea/river access, monopolies, extreme weather/road conditions, unskilled labor, local legislation & authorities, complicated customs clearance procedures Page 20

CASE STUDY MINING - GOLD Customer Facts Sector: Geography: Duration: Mining Armenia EMEA 1 Year Project Highlight Industrial Projects Scope Project Synopsis Customer is gold producer with their

are dealing with transit cargo and multiple geographies and teams. The longest distance from port to site is approximately 2500km with a border crossing, bridges and road widths to navigate through.

21 CASE STUDY MINING - GOLD Customer Facts Sector: Geography: Duration: Mining Armenia EMEA 1 Year Project Highlight Industrial Projects Scope Project Synopsis Customer is gold producer with their mining operation site based in Armenia Due to Armenia being landlocked all cargo by ocean freight handled by DHL is routed through the port of Poti and Bandera bass The challenge in this is that you are dealing with transit cargo and multiple geographies and teams. The longest distance from port to site is approximately 2500km with a border crossing, bridges and road widths to navigate through. Full door to door scope In-transit clearance for cargo on route to site including port operations in Poti On forwarding services by road to site of containers Transport of abnormal cargo from port to site Global multimodal logistics Transit Clearance and Final clearance at destination Full door to door deliveries. 8,200 FRT Freight Tons: Heaviest cargo: 2x 42 MT Absorbers.17M x 4M Diameter Transport equipment: Transport equipment: combination of surface transport solutions from tri-axle trucks to 12 axle heavy duty low bed trailers as well as containers Challenge: Multiple geographies with a vast distance to be covered from transit point to site of approximately 2500km over rough terrain and a border crossing. Also bridge and road width restriction on route to site. Page 21

CASE STUDY EPC - EXPANSION Customer Facts Sector: Geography: Duration: EPC Czech Republic EMEA 3 Month Project Highlight Industrial Projects Scope Project Synopsis The client is seeking visibility,

The project is located in Czech Republic - 3 hours drive from Railway to Site.

22 CASE STUDY EPC - EXPANSION Customer Facts Sector: Geography: Duration: EPC Czech Republic EMEA 3 Month Project Highlight Industrial Projects Scope Project Synopsis The client is seeking visibility, cost control and efficient supply chain project management with the aim to shortening lead-time through Customs, including administration for their DEL Duty Exemption List. The project is located in Czech Republic - 3 hours drive from Railway to Site. International Transportation Chartered vessels In-Country management - customs clearance and transportation In-House Liaison in Project HQ Management (Creation, Submission and Administration of Duty Exemption List DEL) 10,000 FRT 12 meter pieces. Freight Tons: Transport equipment: Road: all forms of trailers - low beds, tilts, mega trailers, heated & cranage Rail: standard wagons/platforms & special platforms for heavy cargo Sea: Vessel Charter Challenges: HSSE, compliance, restricted sea/river access, monopolies, unskilled labor, local legislation & authorities, customs clearance procedures. Page 22

This project is funded by the European Union PROJECT FORWARDING

International / Dornier Consulting and can in no way be taken to

23 This project is funded by the European Union PROJECT FORWARDING EXPERTISE Disclamer: This publication has been produced with the assistance of the European Union. The contents of this publication is the sole responsibility of Egis International / Dornier Consulting and can in no way be taken to reflect the views of the European Union. A project implemented by DORNIER CONSULTING Zurab Sapanadze, DHL Georgia 23

DHL INDUSTRIAL PROJECTS SPECIALIZED LOGISTICS SAFELY AND SKILLFULLY EXECUTED

DHL INDUSTRIAL PROJECTS SPECIALIZED LOGISTICS SAFELY AND SKILLFULLY EXECUTED DHL Global Forwarding Excellence. Simply delivered. dhl.com/industrialprojects DHL Global Forwarding (UK) Limited Industrial