Dear Delegate, I look forward to welcoming you to Windsor. Yours sincerely,

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2 Dear Delegate, For a central bank s reputation, no function is more critical than currency management. It is the most obvious central banking function to the general public. The integrity of the currency and effective supply of banknotes are everyday indicators of a wellfunctioning central bank. However, issuing and destroying cash, maintaining note quality and guarding against counterfeit notes is increasingly costly and complex, burdened with logistical challenges. These concerns have prompted many central banks, keen to reduce costs and focus on core functions, to rethink how they approach note issuance and distribution. Ill-considered or poorly implemented outsourcing has proven counterproductive. This seminar, to be chaired by Bill Melbourn and with presenters from a wide range of central banks and other specialists, is designed to assist central banks in taking a strategic approach to their currency management. Key practitioner-led sessions examine: Banknote life-cycle and risk management Demand forecasting, fitness standards, sorting and processing Innovations in banknote design Contingency planning The elite panel of speakers comprises leading authorities in this field. We are pleased to welcome: Andrew Bailey, Chief Cashier,Bank of England Hans de Heij, Cash Policy Department, De Nederlandsche Bank Antti Heinonen, Former Director of Banknotes, European Central Bank Alex Jarvis,Former General Manager Printing Works, Sorting and Cash Centres, Bank of England Throughout the week delegates will work in interactive groups combined with case-study sessions to examine how leading central banks have in fact approached new challenges in designing, producing, distributing and destroying their currencies. For more information about the programme, please take a few moments to look at the detailed course contents presented on brochure attached. I look forward to welcoming you to Windsor. Yours sincerely, Robert Pringle Chairman, Central Banking Publications I have attended many workshops for central bankers.those organised by Central Banking Publications are by far the best A central bank delegate

3 Monday 12 April 2010 The Banknote Life-Cycle and Risk Management Introduction: the currency life-cycle Bill Melbourn, Former Deputy Chief, Department of Banking Operations, Bank of Canada In this introductory session, the course chairman will highlight the themes to be covered throughout the course and re-examine the currency life-cycle. Discussion will focus on the pressing demands placed on banknote and currency managers today, including the organisation of the function itself and managing the risk it faces. With an emphasis on cost savings, central banks need to look carefully at where maximum efficiencies can be made, as well as, be aware of the risks in outsourcing. Participants will be offered the opportunity to express their main areas of interest for discussion during the course. New challenges in currency management Alex Jarvis, Former General Manager Printing Works, Sorting and Cash Centres, Bank of England What are the new challenges facing currency managers in central banks? The speaker, a former head of printing works at the Bank of England, will lead a discussion on risk management, policy concerns and new developments across the broad range of activities that constitute the currency management function. The main focus will be on public education strategy and communication with the public. Delegates will also be asked to speak on public education strategy in their home countries. Contingency and interruption planning Break out sessions facilitated by Alex Jarvis and Bill Melbourn In 2007 no central bank is unaware of the requirement that all key business areas be included in effective contingency plans. This session will examine the experiences of the group in the area of contingency planning and operational risk management. In this workshop, the group will consider a variety of scenarios that explore the key challenges central banks face in this area and how they are tackling them. The impact of alternative payments means Antti Heinonen, Former Director of Banknotes, European Central Bank Cash still remains very popular with the increasing amount of currency in circulation globally. What challenges does this scenario present for central banks and what is the future of cash? Is the competition for payments fair? This session will consider policy issues surrounding cash and its competitors and discuss latest thinking on the provision of currency. Value for money: working with external suppliers Andrew Bailey Chief Cashier, Bank of England When considering a note order, currency managers must weigh up the importance of price against considerations such as time of delivery and quality of product. Central banks that outsource some or all of their currency production must monitor production and quality standards. Procurement from external suppliers is expensive (one of, if not the, most expensive items in a central bank s budget) and complex. This session examines the Bank s experiences in this area and considers general rules for best practice in banknote procurement.

4 Tuesday 13 April 2010 Demand Forecasting, Fitness Standards, Sorting and Processing Forecasting the demand for banknotes Thomas Schweikart, Head of Currency Management Division, ECB Long lead times in banknote production make it essential for central banks to be able to model banknote demand (at least) five years into the future. Indeed, strategic management of currency is impossible without accurate forecasts. Currency demand models must draw on interest, inflation and growth forecasts, and also incorporate historical data on currency deposits/withdrawals and replacement rates. The benefits are clear: good forecasting allows more efficient procurement and reduced stockholding costs. This session considers how a central bank can produce useful forecasts and the resources it needs to do so. Fitness standards and key aspects of note sorting and processing Francisco Lopez, CEO, Intelligent Currency Solutions Whether currency sorting is carried out in-house or outsourced, fitness standards for currency in circulation must be set and monitored. The proliferation of ATMs has had a considerable impact, and sharpened the focus for both commercial and central banks. Group discussions here will focus on ways of setting, monitoring and maintaining fitness levels for currency in circulation. This session will also address the key at the challenges central banks face in sorting and processing banknotes. Discussion will also focus on issues of selecting the appropriate technology for note sorting to meet specific needs. Case-study: Norway s approach to cash distribution Trond Eklund, Director, Chief Cashier s Department, Norges Bank Norges Bank has been at the forefront of successful outsourcing of cash-processing functions, using thirdparty operators to print, store, process and, uniquely, destroy its notes. Moreover defining incentives for cash sorting to secure the quality of banknotes in circulation needs special attention. As a long mountainous country, geographic factors played an important role in determining the extent to which Norway could economically centralise services. In this session, the speaker from Norway s central bank discusses how its approach was developed and is managed at present, and examines the lessons to be learnt from this successful example of outsourcing. Designing cash-processing centres Terry Glude, President, Productivity Systems International Inc Investment in a cash-processing centre represents a considerable outlay for a central bank. Central banks reviewing their processing areas for modernisation can look at either renovations or to construction of new facilities. Irrespective of the choice, designs must incorporate not only current needs but also those for future decades. In addition, central banks planning entirely new distribution systems in their country need to consider optimising the location(s) of their operations based on projected growth rates. This session will consider options for the most efficient processing arrangements including vault, receiving/shipping and processing. Panel: questions of demand, fitness, sorting and processing Featuring Trond Eklund, Terry Glude, Francisco Lopez, Thomas Schweikart and moderated by Bill Melbourn The day concludes with a panel session which brings together the critical elements of note processing discussed during the day. Discussion will focus on the relationship between the elements such as fitness standards and demand and allow participants to revisit issues raised during the day and discuss them in a holistic fashion.

5 Wednesday 14 April 2010 New Directions and New Demands in Banknote Design Banknote designs: comparison and appraisal Hans de Heij, Cash Policy Department, De Nederlandsche Bank For currency managers, note design presents a series of interlooking challenges. New designs should deliver value recognition, incorporate proper security features and meet durability and processing standards. Critically they must win public acceptance, where identity and communication are two key design aspects. Currency managers need have a clear understanding of these concerns as well the needs of specialist interest groups, such as the partially sighted. The speaker draws on work at the Dutch central bank to ensure effective cooperation between all stakeholders in the design and production process. This includes the use of market surveys to gain feedback from the public. Note workshop Participant presentations, moderated by Bill Melbourn In this session, participants will be divided into small groups and given the task to come up with their own interpretation of a banknote. They will then make short presentations discussing new features in banknotes from their country, or new developments in processing. Security features against counterfeiting Karel Schell, Director, Schell Consulting BV The arrival of photography in 1834 spelled the end for black-and-white security features printed in letterpress with unique type as effective deterrents against counterfeit banknotes. Then the answer was colour. The development of image-reproduction technology, its impact on banknote security and the counter-attacks through the development and launch of security features is a recurring theme in the arms race with counterfeiters. How can central banks stay ahead? This session will discuss security features for the general public and for the professional cash handlers as well as some features for forensic analysis. The speaker will also address developments of new hybrid substrates which are scheduled to be released in the second half of 2010.

6 Thursday 15 April 2010 Contingency Planning and Communication Talking money: the public and banknotes Olivier Radelet, Principal Project Manager, European Central Bank Issuing banknotes is a core task for any central bank. Ensuring the integrity of the banknotes requires efficient communication, which has to be directed at the general public as well as at specialised target groups such as cashiers, retailers and cash-in-transit companies. Unlike other areas of central bank communication, it has to employ the whole array of tools known from the commercial sector. Participants will be briefed on the latest concepts and ideas regarding ways to raise awareness of banknote security features and how to roll out a campaign that reaches the entire population. Business interpretation and disaster planning Tomáš Hládek, Cash and Payment Systems, Czech National Bank This session will focus on contingency planning and the specific role of cash in the event of a national disaster or catastrophe. The speaker will be prepared to share his first-hand experience and he will describe the lessons learned in currency management with regard to contingency planning and operational risk management. Lessons and key issues Wrap-up discussion and action points led by Bill Melbourn This session draws together the themes of the course and focuses on key ideas and conclusions. Delegates will reflect on lessons learnt throughout the course and identify opportunities for moving forward, in their own organisations. The group will review the challenges identified as most pressing and discuss together the most effective possible solutions presented.

7 Booking details Course fee: 2,700 (VAT at 0% for delegates employed by government in furtherance of its sovereign activities) 5-day (4 nights) residential course Course fee includes: en-suite accommodation, meals, refreshments, course documentation and a complimentary copy of the most recent issue of the Central Banking journal. Substitute delegates can be accepted should the registered delegate be unable to attend; please let us know prior to the event. How to book Please complete and return the registration form overleaf to: Central Banking Publications Ltd. Incisive Media Haymarket House Haymarket London SW1Y 4RX UK telephone: +44 (0) fax: +44 (0) conference@centralbanking.com website: The venue Cumberland Lodge is one of the Royal Houses in The Great Park at Windsor and was formerly used by members of the Royal family and their households. Occupying a superb position, it provides a unique setting for conferences where participants find they can work easily in tranquil and gracious surroundings. Most bedrooms are spacious and each has its own en-suite bathroom. About Central Banking Publications Central Banking Publications events division is the leading independent organiser of public policy seminars/training courses for the official sector. Since 1997, CBP has hosted roundtable seminars and training courses for over 2,000 senior policymakers from central banks, ministries of finance and financial regulatory agencies around the world. Senior officials from more than 120 countries have attended these meetings over the past ten years.

8 Registration for New Developments in Banknote and Currency Management 1. Delegate details: PLEASE WRITE IN CAPITALS Mr/Mrs/Ms: Surname/Family name: First name: Job title: Organisation: Address: Postcode: Telephone: Facsimile: 1: 2: Please provide us with the direct address of the delegate and an additional address if possible. This is very important because all correspondence with delegates is by . Course fee: 2,700 (VAT at 0% for delegates employed by government in furtherance of its sovereign activities) 2. Payment details: Cheque: I enclose a cheque for payable to Central Banking Publications Ltd. Bank transfer: The Royal Bank of Scotland, High Holborn, London, WC1V 6PQ, UK A/c No: Sort code: BIC: RBOS GB 2L IBAN: GB12 RBOS Please pay the course fee net of all bank charges and send us the copy of the transfer details Credit card: please charge to my Visa Mastercard American Express Card No: Cardholder name: Cardholder address (if different from above): Security code: Expiry date: Signature: Date: I have read and agree to the terms and conditions below. Signature: Date: Terms & Conditions: A refund (less 10% administration fee) will be made if notice of cancellation is received in writing three weeks before the event. We regret that no refunds can be given after this period. A substitute delegate is always welcome at no extra charge. The programme may change due to unforeseen circumstances, and Incisive Media reserves the right to alter the venue and/or speakers. Incisive Media accepts no responsibility for any loss or damage to property belonging to, nor for any personal injury incurred by, attendees at our conferences, whether within the conference venue or otherwise. Data Protection: By registering for a Central Banking training course you will receive further information relating to this event. In addition we will send you information about our other relevant products and services which we believe will be of interest to you. If you do not wish to receive other relevant information from Incisive Media via a particular medium please click the following relevant boxes: mail phone fax . Incisive Media will also allow carefully selected third parties to contact you about their products and services. If you do not wish to receive information from third parties via any of the following media please tick the relevant boxes: mail phone. Please tick if you are happy to receive relevant information from carefully selected third parties by and fax. Registered Office Haymarket House, Haymarket, London, SW1Y 4RX UK. Registered in England and Wales number VAT No. GB P.