SECTION I. Scope of Work

Transcription

1 Request For Proposal For Annual Maintenance Contract and Servicing of 04/ 08/16/ Channel Standalone Digital Video Recorder based CCTV Surveillance System for Branches/ Offices/ Off-Site ATM s of Vijaya Bank The interested eligible bidder may collect this RFP from Vijaya Bank, Regional Office, Ahmedabad after depositing a non-refundable Demand Draft / Pay Order for Rs (Rupees One Thousand Only), favoring Vijaya Bank. The RFP can be collected from 10:00 AM to 05:00 PM on any working day from 05 Feb,2018. The RFP can also be downloaded from the Bank s website, i.e., However, the bidder shall have to submit a Demand Draft / Pay Order as mentioned above along with the bid. Important Dates:- a) Date of Uploading of the tender documents 02 Feb, b) Last date for submission of bids as per the format attached 24 Feb c) Date for opening of Technical Bids 27 Feb, d) Date for opening of Price Bids One week after opening Technical Bid. Scope of Work SECTION I 58 stand alone CCTV systems of Vijaya Bank are required to be put under AMC which are spread across the area of Ahmedabad region under state of Gujarat. The selected vendors will maintain the Standalone DVR based CCTV systems with Technical Specifications provided at various locations of the Bank. List of ATMs and branches will be supplied later. 1. The following type of CCTV systems with Standalone DVR are installed at Branches/ ATMs / Offices of the Bank: (a) CCTV System with 8-Channel Standalone DVR for branches. b) CCTV System with 4-Channel Standalone DVR for offices/offsite ATMs (c) CCTV System with 16-Channel Standalone DVR for currency chests. (d) Maintaining of Central Monitoring Software Solution to monitor the health and functioning of all DVRs to be set up at Regional Office at no additional cost to the Bank. 2. Shifting of presently installed stand alone CCTV systems to other locations of the Branch(if required). 3. Bank can place supplementary order for AMC & maintenance of Standalone DVR based CCTV systems at other Branches/ currency chests / ATMs/ Offices on the same rates as finalized in the RFP. 4. Complete maintenance & comprehensive AMC of the systems for one year. 5. Products should be from ISO certified Manufacturer & Suppliers. 2. EARNEST MONEY DEPOSIT Earnest Money Deposit of Rs.25,000/- (Rupees Twenty Five Thousand only), in the form of a demand draft/pay order issued by a scheduled commercial bank favoring Vijaya Bank, payable at Ahmedabad must be submitted along with the Technical Offer. Offers not accompanied with Earnest Money Deposit of Rs. 25,000/- will not be accepted. This amount will be forfeited if, having been selected by the Bank for the job, the offerer refuses to accept purchase order or having accepted the purchase order, fails to carry out his obligations mentioned therein. Bank Guarantee in lieu of Earnest Money Deposit will not be accepted. No interest will be payable on the Earnest Money Deposit. The Earnest Money Deposit will be refunded to the unsuccessful Offerers. The Earnest money paid by the successful Offerer will be released only after completion of AMC period. SCOPE OF WORK OF AMC 1. Checking and maintenance of DVRs and CCTV cameras (all type) and rectification of faults (if noticed). 2. Checking of wiring in the branch. 3. Checking of footage available in the internal hard disk. 4. Back up of footage as and when required by the branch/police authorities during any sort of inquiry ordered to probe any sort of incident/ fraud cases. 5. Training of branch staff during every quarterly visit on :- a) Operation of CCTV system. b) Checking of recorded footage in the system. c) How to retrieve the back up of the recorded footage. 6. Vendor to furnish details of training imparted to the branch staff endorsing the name of individuals who have been trained. 7. Installation/ re-location of cameras as per the requirement of the branch keeping the physical security aspect of the camera into consideration.

2 SECTION II GENERAL INSTRUCTIONS FOR ANNUAL MAINTENANCE CONTRACT FOR THE CCTV 1. All vendors are requested to read these general instructions carefully and adhere to these instructions strictly before forwarding their Technical Bids and Financial Bids. 2. Comprehensive Bids are being invited from the vendors for maintenance of CCTV system of 58 Branches/offices of AHMEDABAD Region (List of Branches will be handed over once the L1 Vendor is identified through this tender process). List of 58 Branches also includes those branches where the CCTV system is presently under warranty but shall come under AMC cover subsequently during this financial year (Details of the same will be shared once the L1 vendor is identified). 3. The vendor must forward an acceptance letter endorsing their acceptance to work on this Regional Office. 4. The L-1 vendor is liable to deposit caution money of Rs, 1000/- per Branch, before the agreement. All complaint must be rectified within 48 hours from lodging the complaint. Otherwise Bank will be in liberty to repair the faulty system from any other vendor and the expense will be deducted from the deposited amount of caution money of Rs. 1000/- per Branch and EMD of Rs It must be understood that under comprehensive bidding, the vendor is liable to check the CCTV System of a branch during routine quarterly branch visits and must rectify the faults in the CCTV System and the all the charges are included for whole one year. No payment other than the comprehensive amount will be paid by Vijaya bank for repairing/wiring/cost of equipments. However any loss due to short circuit/ fire etc will be under responsibility of the Bank. 6. The selected vendor may check the serviceability of all the systems after acceptance letter. An serviceability report must be submitted to Regional Office for each and every system of every Branch after first visit. Vendor has to maintain all the systems as & whereas basis. For any additional installation, the rates must be quoted as in format attached. Vendor should submit the rate for this purpose for each and every item otherwise the present AMC rates will be charged for the purpose. 7. Vendor must attend all the branches once in every quarter to carry out the maintenance of the CCTV system of the branches of AHMEDABAD Region. There must be a gap of 80 days between two mandatory visits. The vendor is liable to submit the maintenance report signed by Branch Head along with the bill to the Regional Office on quarterly basis. The payment shall be made to the vendor by the concerned branch only on the receipt of approval of competent authority at Regional Office. Therefore, the onus lies with the vendor to take effort to provide the maintenance report and the bills to bank at the earliest. 8. Besides FOUR mandatory visits to each branch all other extra complaints on break down/mal-functioning of CCTV in any of the branches shall be attended by the technicians FREE OF COST during the contractual period, for extra visit no charges shall be paid. The call from the branches shall be attended immediately. It s the duty of the vendor to give demo and teach the bank staff how to take back up of the recording during every visit to the branch. Further, Vendor has to provide services of the technician FREE OF COST if Govt. authorities demand the CCTV footage at least 10 times in the period of the contract. If bank calls for more than that then respective branch will pay Rs.500/-(Rupees five hundred only) for the services provided. 9. Call of the branches must be attended within 48 Hours. If the call is not attended within the given time, a penalty of Rs.100/- per day will be levied by the bank. 10. As the Annual Maintenance Contract is comprehensive in nature, hence it is mandatory on the part of AMC vendor to replace the defective parts of the CCTV systems at no extra cost. Bank will not bear any cost for Corrupt Hard Disk damaged DVR/camera. 11. For every service call made /complaint attended, a copy of the service call certificate will be sent to the REGIONAL SECURITY OFFICER indicating the defects and repairs carried out. The service certificate should also bear the counter signature of the branch manager as well as the seal of the branch. 12. While visiting the branches Technician should be provided with sufficient spares so that the CCTV can be repaired on the site itself. In case a system is required to be taken to workshop for major repair, a service unit should be provided before removing the main control unit and no charges shall be claimed for providing a service unit. An acknowledgement of having taken system for repairs to be submitted to branch with a undertaking to return the system intact within reasonable time. The acknowledgement is returnable on delivery of system 13. Vendor must ensure that all branch maintenance report are duly authenticated by the respective branch head and the same must reach the Regional Security Officer, Regional Office, AHMEDABAD during the first fortnight of every financial quarter. Any bills received after 15 days shall not be entertained for the payment. 14. Firms who outsource the maintenance work are requested not forward their bids. Discovery of same at a later stage shall lead to their permanent blacklisting from the panel of Vijaya Bank. No representations will be entertained whatsoever. 15. The bidder must be carrying out AMC of over 100 branches with single/multiple clients in the present financial year. Details of the same to be furnished in the general information format provided below. 16. Also, vendor will attract a penalty of Rs 1000/ branch per quarter, in case any branch is not visited during any quarter. 17. It has been noticed through the years that vendors have been highly ignorant towards the work assigned to them, leading to the security of the bank at the peril of such unprofessional approach. Therefore, it is

3 imperative that the team of vendor during the mandatory visits must assess the health of the CCTV system and must advise the bank on the actual requirements of the repair with utmost sincerity & integrity. In event of any sort of unprofessionalism noticed on the part of vendor, the Annual Maintenance Contract will be immediately cancelled without any intimation to the vendor. No representations will be entertained whatsoever. 18. Interested empanelled vendors if agree to the terms of the bank as mentioned above may submit their Technical Bid and Price Bid addressed to Regional Manager, Vijaya Bank, Regional Office, First Floor, Kamdhenu complex, Ambawadi, AHMEDABAD Once the L1 Vendor is identified through the tender process, the L1 vendor must deposit an Caution money at the rate of Rs 1000/- per system in form of Demand Draft/ Pay Order in favour of Vijaya Bank, payable at AHMEDABAD within 03 days from the date of announcement of results of the subject tender process, failing which L2 Vendor will be approached to take up the subject AMC at the rates quoted by the L1 vendor. Vendor may be selected as per the prices quoted on the manufacture based lots. All rates should be quoted on the Performa provided along with this tender documents. Word of Caution:- a) Bids submitted without demand draft/ pay order as Application Fees & EMD respectively will be rejected without any intimation. b) The envelopes containing Technical Bid and Price Bid must be in a sealed condition. Any envelope found unsealed will be rejected out rightly. c) On various occasions, it has been found that bidders deliberately place a copy of Price Bid along with the Technical Bid. This kind of conduct will lead to rejection of Bid and a strong representation will be made to the Head Office, Vijaya Bank for blacklisting of the defaulting firm. 20. It is also intimated that during any stage of this tender process, the bank reserves all rights to select a genuine bidder and the bank shall not disclose the reason whatsoever for the rejection of any bid. 21. Interested Bidders may be present at Vijaya Bank, Regional Office, First Floor, Kamdhenu complex, Ambawadi, AHMEDABAD at the time of opening of the Technical Bids. Timing for the same will be intimated later. 22. All bids must therefore reach Vijaya Bank, Regional Office, First Floor, Kamdhenu complex, Ambawadi, AHMEDABAD within the stipulated time frame as mentioned above. Any bids submitted after the stipulated time frame will be rejected and no representations will be entertained whatsoever. 23. EMDs of all those vendors not selected in this tender process will be returned once the vendor for AMC is finalized. (A) TECHNICAL OFFER (TO) SECTION III 3.1 The Technical Offer (TO) should be complete in all respects and contain all information asked for in this document. It should not contain any price information. 3.2 It is mandatory to submit the technical details in the prescribed pro-forma, duly filled in, along with your offer. In case of non-submission or partial submission of technical details the Bank shall reject the offer. The (TO) must be submitted in an organized and structured manner. No brochures/leaflets etc. should be submitted in loose form. The Technical Offer should comprise of the following: i) Covering letter on the prescribed format. ii) Earnest Money Deposit of Rs.25,000/-, in the form of a demand draft / pay order issued by a scheduled commercial bank favoring Vijaya Bank, payable at AHMEDABAD iii) Cost of RFP by way of Draft / Pay Order for Rs (Rupees One Thousand Only), iv) Supplier s profile as per format.(annexure A & B) v) Technical Specifications compliance with all rows/columns filled in. vi) Documentation (Brochures, leaflets, manuals etc of the products offered) vii) Details of reference sites as per format. viii) Declaration as per Annexure D (B) PRICE BID i) The Indicative Price Bid as per format (Annexure C) should contain only the total price (including applicable GST & services) for executing the entire job and comprehensive AMC charges The Price Bid should not contradict the TO in any manner. ii) The offer from the supplier should not be for multiple options. The Bank shall reject any offer with multiple options. C) OPENING OF OFFERS Technical Offers will be opened at on due date in the presence of the offerers. The offerers / their representatives may be present at the time of opening the Technical Offers. No separate intimation will be sent other than timings

4 will be given. The Technical Offers will be opened at the time and date stipulated above irrespective of the number of offerers or their representatives present. i). Offers from firms which are not having their own offices in AHMEDABAD will not be considered. All conditions and parameters will be evaluated with reference to the firms submitting the tenders. The Bank reserves the right to reject any/all applications without assigning any reason whatsoever. ii). Companies/firms interested in our proposal for supply, installation of CCTV systems conforming to the afore-said terms and conditions may send their offers to the above-address latest by the last date & time for submission of offers. D). Pre-bid Meeting - For any clarification Pre bid meeting may be organized at Regional Office, Ahmedabad. (Prospective bidders should submit proof of purchase of RFP/ submit Draft / Pay Order for Rs ) REGIONAL MANAGER

5 GENERAL INFORMATION Annexure A (Required Information to be filled by the Bidder and supporting documents to be attached) 1. Name of the bidder: 2. Year of commencement of business: 3. Whether SSI/UAN registered? : Yes / No (If yes, please attach certificate duly signed) 4. Constitution of the bidder (Tick mark the applicable): Limited Company/ Private Limited Company/Partnership/Sole Proprietorship or any other type 5. Whether the bidder is System Integrator/ Manufacturer:- 6. Bidder s Registered Address with Shop and Establishment Certificate: 7. / Phone / Fax nos: Fax: : Phone Nos: 8. Details of authorized representative(s): 9. Name(s) and addresses of Director(s): 10. Turnover of last three years of IT Return:- 11. Whether empanelled with any Bank? 12. Total number of Banks(Nationalised/Co-op/Private) and Organizations under AMC with the bidder s firm in the current financial year for CCTV/ Alarm system:- 13. Whether registered with the Registrar of Companies/ Registrar of Firms? If so, mention number and date: 14. Whether Registered for GST purpose? 15. Whether Black listed with by any Bank 16. District wise deployment of the technical support team. Date: Signature Seal of the Bidder

6 TECHNICAL BID FOR AMC Annexure B 1. Name of the Firm 2. Complete details of employees- S No Name of the Employee Department Education Qualification with Percentage score Contact No Copy of Marksheet attached/ Not attached Years of Experience & Companies worked with ( If Yes, provide contact details of previous employer) Remarks 3. Physical reach of the firm in the state of Gujarat S No No of Teams Composition of team Teams Based at (Location) Extent of reach Expected time of response once the order for installation received from the bank Remarks Date: Signature Seal of the Bidder

7 Annexure C FINANCIAL BID FOR AMC OF CCTV SYSTEM S. No. Particulars Price quoted 1 Rates of AMC for 4 Channel DVR System(Inclusive of GST) per Branch (05 Branches/offices) 2 Rates of AMC for 8 Channel DVR System(Inclusive of GST) per Branch (Godrej) (25 Branches) 3 Rates of AMC for 8 Channel DVR System(Inclusive of GST) (Hikvision) (01 Branch) 4 Rates of AMC for 8 Channel DVR System(Inclusive of GST) per Branch (Dauha) (18 Branches) 5 Rates of AMC for 8 Channel DVR System(Inclusive of GST) per Branch (Thyonix) (8 Branches) 6 Rates of AMC for 16 Channel DVR System(Inclusive of GST) (Godrej) (01 Branch) Rates of spares, if required Extra during entire contract period (Including all Taxes & Installation) Srl PRICE No 1 Spares EXTRA 2 1 TB HARD DRIVE 3 2 TB HARD DRIVE 4 4 TB HARD DRIVE 5 IR Dome Cam (HIKVISION)/ (Godrej) / (Dahua) 6 CUBE CAMERA(HIKVISION)/ (Godrej) / (Dahua) 7 IR BULLET Camera (HIKVISION)/ ( (Dahua) 8 PIN HOLE CAM (HIKVISION / (Dahua) 9 Cam C mount 10 RG 6 Cable (POLYCAB) 11 MONITOR (SAMSUNG/ LG/Dell) PVC conduit Pipe 13 2 core wire 14 Power Supply (8 cam) 15 Power Supply (4 cam) 16 Addl visit 17 Installation 18 Shifting/ reinstallation 19 Charges for attaching DVR with bank s router 20 Installation charge of cube camera Signature (Seal) Note: - The rates for AMC should be inclusive of GST, travelling charges and other expenses. The bank will not pay any additional amount other than quoted for aforesaid job.

8 Annexure D DECLARATION 1. I / We have read the instructions appended on the tender documents, Performa and I / We understand that if any false information is detected at a later date, any future contract made between ourselves and Vijaya Bank on the basis of the information given by me / us can be treated as invalid by the bank and I / we will be solely responsible for the consequences. 2. I / We agree that the decision of the Vijaya Bank in selection of vendor will be final and binding on us. 3. It is understood that, in case of any deviation in the data provided by us, our bid shall be liable for rejection and the bank shall not be responsible for providing the reason for the same. 4. I / We agree that I / We have no objection if enquiries are made about the works listed by me / us in the accompanying sheets. 5. we hereby declare, that if the firm (If selected for the AMC for one year) fails to perform the duty as per the satisfaction of the bank, the bank is liable to terminate the AMC anytime during the financial year and penalty amounting shall be imposed and deducted from EMD / caution maney as highlighted in tender terms and conditions.. 6. I / We understand that the work order shall be placed to the L2 vender in case I/we fail to deposit the Caution money deposit within 3 days from the announcement of the result of this tender process. 7. I / We agree that the decision of the Vijaya Bank in selection of Contractors will be final and binding on us. Date: Signature Seal of the Bidder

9 DETAILS OF CCTV SYSTEM INSTALLED IN THE BRANCHES/ OFFICES- AHM REGION SL NO DETAILS OF CCTVs AT BRANCHES & CURRENCY CHEST UNDER AHMEDABAD REGION CODE BRANCH VENDOR SYSTEM NO OF CAM SYSTEM PURCHASED ON / INSTLD ON TIME OF AMC TO BE IN EFFECT RELIEF ROAD PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP Jan-15 IMMEDIATELY AMBAWADI DIGITAL DAHUA, 8 CH, 4 TB IMMEDIATELY MANINAGAR PROEYE TECH GODREJ, 8 CH, 4 TB 6+1IP Sep-15 YES, IInd QTR MANEK CHOWK PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP Jan-15 IMMEDIATELY NAVRANGPURA PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP Dec-14 IMMEDIATELY RAJKOT DIPEN HIKVISION 8 CH 4 TB 8 JAN.16 YES, IV QTR JAMNAGAR PROEYE TECH GODREJ, 8 CH, 4 TB 6+1IP Sep-15 YES, IInd QTR PORBANDAR QUALITRONICS THYONIX 8 CH 6 TB IMMEDIATELY VERAVAL PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP Jan-15 IMMEDIATELY ASHRAM RD PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP Jan-15 IMMEDIATELY JAMKHAMBHALIA QUALITRONICS THYONIX 8 CH 6 TB 7 Jun-16 IMMEDIATELY GANDHINAGAR DIGITAL DAHUA, 8 CH, 4 TB 6 Sep - 12 IMMEDIATELY GURUKUL DIGITAL DAHUA, 8 CH, 4 TB 8 Jun-13 IMMEDIATELY BODAKDEV QUALITRONICS THYONIX 8 CH 6 TB 7 Jun- 14 IMMEDIATELY IFB PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP Jun-15 YES, IInd QTR SATTELITE ROAD PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP Nov-14 IMMEDIATELY UNJHA PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP Jan-15 IMMEDIATELY BHAVNAGAR PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP Feb, 15 IMMEDIATELY BHUJ PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 SEP,2015 YES, IIIrd QTR ARMB CYRUS HIKVISION, 4 CH, 2TB 4 Nov-15 YES, IIIrd QTR SOLA CROSS RD DIGITAL DAHUA, 8 CH, 4 TB IMMEDIATELY CHANDKHERA PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP Feb, 15 YES, IInd QTR GANDHIDHAM PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP Mar-15 IMMEDIATELY KRISHNANAGAR PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP Jan-15 IMMEDIATELY MEHSANA DIGITAL DAHUA, 8 CH, 4 TB IMMEDIATELY SURENDRANAGAR DIGITAL DAHUA, 8 CH, 4 TB IMMEDIATELY MANAVADAR DIGITAL DAHUA, 8 CH, 4 TB IMMEDIATELY HIMMATNAGAR DIGITAL DAHUA, 8 CH, 4 TB IMMEDIATELY SCIENCE CITY PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP Feb, 15 YES, IInd QTR GHUMA PROEYE TECH GODREJ, 8 CH, 4 TB 6+1IP Sep-15 YES, IInd QTR VASTRAL PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP SEPT,2015 YES, IIIrd QTR VISHNAGAR DIGITAL DAHUA, 8 CH, 4 TB IMMEDIATELY GOTA DIGITAL DAHUA, 8 CH, 4 TB IMMEDIATELY PALDI DIGITAL DAHUA, 8 CH, 4 TB IMMEDIATELY KODAI DIGITAL DAHUA, 8 CH, 4 TB IMMEDIATELY DEESA DIGITAL DAHUA, 8 CH, 4 TB IMMEDIATELY PATAN DIGITAL DAHUA, 8 CH, 4 TB IMMEDIATELY SANAND DIGITAL DAHUA, 8 CH, 4 TB IMMEDIATELY KUVADAVA DIGITAL DAHUA, 8 CH, 4 TB IMMEDIATELY SHAPAR DIGITAL DAHUA, 8 CH, 4 TB IMMEDIATELY DWARKA DIGITAL DAHUA, 8 CH, 4 TB IMMEDIATELY

10 NANDPUR QUALITRONICS THYONIX 8 CH 6 TB 7 Jul-14 IMMEDIATELY HANSALPUR QUALITRONICS THYONIX 8 CH 6 TB 7 Jun-14 IMMEDIATELY PALANPUR QUALITRONICS THYONIX 8 CH 6 TB 7 Jun-14 IMMEDIATELY THALTHEJ HNI QUALITRONICS THYONIX 8 CH 6 TB 7 Jun-14 IMMEDIATELY NAVA NARODA QUALITRONICS THYONIX 8 CH 6 TB 7 Jun-14 IMMEDIATELY MUNDRA PROEYE TECH GODREJ, 8 CH, 4 TB 6+1IP Jun YES, IInd QTR AMRELI PROEYE TECH GODREJ, 8 CH, 4 TB 6+1IP Jan-16 YES, IV QTR G/NAGAR SEC 26 PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP JUNE, 15 YES, IInd QTR BOTAD PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP NOV, 15 YES, IInd QTR MOTERA PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP Jan-16 YES, IV QTR NEW RANIP PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP NOV, 15 YES, IIIrd QTR JETPUR PROEYE TECH GODREJ, 8 CH, 4 TB 6+1 IP MAY, 15 YES, IInd QTR RO AHMEDABAD CROMPTON HIKVISION 4 CH 2 TB 4 Sept, 15 YES, IIIrd QTR SERVICE BR CYRUS HIKVISION 4 CH 2 TB 4 June 2013 IMMEDIATELY CURRENCY CHEST PROEYETECH Godrej 16 CH 6 TB 14 IMMEDIATELY CURRENCY CHEST OLD HIKVISION 4 CH 1 TB 4 June 2013 IMMEDIATELY Kodai ext C CYRUS HIKVISION 4 CH 2 TB 3 June 2013 IMMEDIATELY