Enhance and Extend SAP Solutions with Best-in-Class IBM Enterprise Software IBM Redbooks Solution Guide

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1 Enhance and Extend SAP Slutins with Best-in-Class IBM Enterprise Sftware IBM Redbks Slutin Guide SAP is a well-established leader in the packaged applicatins market. The term packaged applicatin typically refers t upscale enterprise sftware suites, such as ERP r CRM. In mst cases, rganizatins that adpt SAP sftware remain hetergeneus enterprises. In hetergeneus enterprises, mst SAP implementatins must be integrated with varius nn-sap enterprise systems, prtals, messaging infrastructure, security, systems f recrd, systems f engagement, and s n. Organizatins can enhance and extend pre-built capabilities in SAP sftware with best-in-class IBM enterprise sftware t maximize ROI in their SAP investment and achieve a balanced enterprise architecture apprach. Frm an architecture perspective, the IBM strategy revlves arund three types f systems as shwn in Figure 1: Systems f recrd, systems f engagement, and systems f interactin. Figure 1. Systems f engagement, interactin, and recrd (Lgical view) Did yu knw? SAP sftware, althugh ready-made, rarely cmes ready t run. SAP adptin typically becmes an enterprise business transfrmatin prgram. The SAP adptin typically takes six mnths t 10 years, and the average life span is five t 15 years. At sme pint after the initial implementatin, the packaged applicatins need t be upgraded either fr new functinality, r cntinuity f supprt. If the packaged applicatin is heavily mdified t meet the specific functinal requirements f the rganizatin, upgrade csts can be mre than the initial Enhance and Extend SAP Slutins with Best-in-Class IBM Enterprise Sftware 1

2 implementatin, making it a challenge t ever achieve a return n the investment. Business value SAP is a market leader in packaged applicatins. IBM is a market leader in enterprise sftware. IBM is als a market leader in the delivery f SAP prjects. IBM enterprise sftware extends and increases the value f SAP-centric business transfrmatin prgrams in multiple ways: Achieve better business metrics A glbal, crss-industry study f ver 20,000 prductin SAP envirnments fund that rganizatins cnsistently achieved better business results when they cmbined IBM and SAP slutins tgether. The fllwing business metrics were measured in detail, and rganizatins wh used the capabilities f bth IBM and SAP achieved better results in every categry: Acquisitin and merger sublimatin speed Agility (time-t-market) Budget t actual expenditure cmpliance Custmer satisfactin IT stability and reliability Operatinal cst Organizatinal viability Overall expenses Recverability Staffing level reductin Strategic decisin speed and management cntrl IBM enterprise sftware perfectly balances SAP applicatins, and SAP applicatins perfectly balance IBM enterprise sftware slutins. By cmbining IBM and SAP capabilities, rganizatins can maximize their investment in SAP slutins while als ensuring flexibility and reliability at the same time. It is a prven mdel f efficiency that avids many cmmn interperability and change challenges experienced thrugh ne r many ther vendrs. Reduce business and I/T risk Successful SAP adpters reduce business and I/T risk by cmbining the value f pre-built SAP integratin within the SAP dmain based n SAP middleware (integratin yu buy), als knwn as Inner Ring, with best-in-class IBM enterprise middleware fr custm integratin in the enterprise that needs t be develped fr an SAP-centric transfrmatin prgram (integratin yu build), als knwn as Outer Ring. Accelerate SAP integratin int a hetergeneus enterprise IBM sftware prvides a pwerful set f pre-built enterprise-level capabilities that are pre-integrated with SAP systems, but are als integrated with nn-sap systems in the enterprise landscape, including systems built n pen standards, clud-based fferings, nn-sap packaged applicatins, and internally develped existing systems. Examples f this extensive set f IBM sftware capabilities include areas such as mbile technlgies, smarter prcess, decisin management, Enterprise Cntent Management (ECM), business analytics (BA), prtal, master data management (MDM), applicatin lifecycle management, security, and systems management. Paring these IBM sftware capabilities with SAP slutins in large-scale enterprise transfrmatins, allws custmers t accelerate the integratin f SAP slutins int the hetergeneus enterprise envirnmentsand build an enterprise apprach that is nt restricted exclusively t SAP sftware. Achieve business agility SAP is rarely implemented with business agility in mind. Often the ppsite takes place. Business agility allws rganizatins t implement frequent changes in business prcesses r business rules withut changing the SAP slutin and implement business prcesses underpinned by SAP data, but Enhance and Extend SAP Slutins with Best-in-Class IBM Enterprise Sftware 2

3 which are nly partially met by the SAP slutin r nt realizable in the SAP system withut extensive custmizatin cding. Reduce cst IBM sftware reduces the cst f SAP-centric enterprise transfrmatin by using the best-in-class tls depending n the type f ptimizatin needed. Fr example, running a rbust IBM applicatin integratin middleware systemwith market leading perfrmance characteristics can lead t substantial cst savings by requiring less CPU and RAM resurces t handle enterprise scale wrklads when cmpared t less ptimized middleware that might require mre hardware resurces. Slutin verview The slutin described in this IBM Redbks Slutin Guide is captured in the frm f the IBM Reference Architecture fr SAP. It prvides a set f predefined architectures r patterns that are designed and prven fr use in particular business and technical cntexts. The verall gal f the IBM Reference Architecture fr SAP is t establish a prescriptive blueprint that can be used as a template when designing slutins that include IBM sftware and SAP systems. It infrms and guides technical prfessinals, architects, and decisin makers wh are respnsible fr designing slutins that include IBM sftware that must c-exist with SAP systems. The fllwing are the key architectural gals: Use standard, nn-custmized SAP applicatins One f the primary business drivers fr adpting a packaged ERP slutin such as SAP is the business value achieved frm using pre-built, ready fr use cmpnents. Cnfiguratin changes can be made with minimal effrt and in a versin-safe manner. Hwever, custm develpment can require mre effrt and takes away frm the value prvided frm a packaged applicatin. Even mdest custmizatins can lead t a chain f dependencies that inhibit taking advantage f new features and functins in SAP sftware, r upgrading SAP sftware cst effectively in the future. Reuse pre-built SAP integratin Even rganizatins with significant alignment with SAP rarely use SAP fr mre than 60% f their ttal business autmatin needs, accrding t IBM practitiners with extensive experience in SAP prjects. This fact makes the enterprise integratin f large-scale SAP implementatins a key success factr f the verall SAP transfrmatin prgram. The gal f the reference architecture is t prvide a blueprint fr using market-leading IBM technlgy fr large-scale SAP integratin int the enterprise. Use best-in-class technlgies when extending beynd the SAP dmain In cases where data r prcesses need t extend utside f SAP, use industry-leading, applicatin-independent sftware technlgy. IBM sftware prtfli is unique in the industry when it cmes t prviding a cmprehensive selectin f middleware system technlgy t cmplement SAP systems in hetergeneus envirnments. IBM sftware prvides rganizatins with cnsistency, scalability, reliability, flexibility, and asset reuse fr the applicatin sftware infrastructure needs acrss all applicatin dmains thrughut the enterprise. Use pen, well-established standards Standards-based implementatin f integratin lgic greatly reduces the chance f vendr lck-in. It als increases the availability f tls that easily cnnect with the slutin and prvide supprt fr develpment, mnitring, and testing. Use pre-built sftware capabilities prvided by IBM In many cases, IBM sftware prvides enterprise capabilities that are mre rbust than the crrespnding capabilities in SAP sftware,such as Business Prcess Management, MbileFirst, Enterprise Integratin, DevOps, and Enterprise Cntent Management. IBM Sftware enables rganizatins t enhance and extend existing SAP capabilities int a hetergeneus enterprise envirnment, such as Business Analytics and Cgnitive Cmputing. In ther cases, IBM Sftware Enhance and Extend SAP Slutins with Best-in-Class IBM Enterprise Sftware 3

4 capabilities d nt exist in SAP systems. A key pint is that IBM Sftware excels when adding SAP systems t a hetergeneus enterprise as anther service prvider. Slutin architecture Figure 2 shws a services view f the IBM Reference Architecture fr SAP. Figure 2. IBM Reference Architecture fr SAP (Services view) Business architecture is the primary link between business and IT. Business architecture defines artifacts, standards, and principles that are used as a trusted surce by executives, architects, and develpers t align enterprise initiatives and slutin cntent with business strategy. Infrmatin architecture prvides guidance, templates, and reusable artifacts and infrmatin services frm which t build infrmatin deliverables fr a specific enterprise slutin. The infrmatin architecture is cmpsed f enterprise infrmatin mdel, trusted data surces, and enterprise infrmatin services, including Master Data Management, Enterprise Cntent Management, and Business Analytics. It defines the business bjects, prcesses, and data, and establishes their inter-relatinships at different abstractin levels. Applicatin architecture: The hetergeneus enterprise includes SAP and different types f nn-sap applicatins. Enhance and Extend SAP Slutins with Best-in-Class IBM Enterprise Sftware 4

5 Figure 3 shws an applicatin integratin view f the IBM Reference Architecture fr SAP based n tw federated technlgy dmains, als knwn as rings. Figure 3. IBM Reference Architecture fr SAP - Inner Ring/Outer Ring Architecture The Inner Ring is the SAP technlgy dmain and includes applicatins, technlgy, and integratin purchased frm SAP and SAP business partners. The Reference Architecture is designed t encurage the use f SAP middleware tls and technlgy within the Inner Ring, but use rbust applicatin-independent technlgy whenever data r prcesses mve int the Outer Ring. In this way, SAP custmers can achieve ptimal efficiency, maximum flexibility, high reliability, and the least amunt f risk during large-scale transfrmatin prjects. The Outer Ring represents the entire technlgy dmain utside the cluster f SAP applicatins. The Outer Ring includes lderapplicatins, packaged applicatins frm sftware vendrs ther than SAP, nn-sap applicatins hsted in the clud, and all ther shared sftware infrastructure system technlgy. The key t the Outer Ring is the reuse f cmmn, enterprise-class, applicatin-independent, sftware infrastructure acrss the hetergeneus IT landscape. IBM prvides the best channel t building this layer f cnsistency, resiliency, and flexibility f sftware infrastructure, rather than acquiring the varius sftware cmpnents frm different vendrs, and dealing with incmpatibility issues. Usage scenaris Many usage scenaris demnstrate the value f extending SAP cre business functinality with IBM sftware. Fr a representative list f usage scenaris, see IBM Sftware fr SAP Slutins at This sectin prvides nly ne example based n SAP archiving and IBM Enterprise Cntent Management fr SAP. Enhance and Extend SAP Slutins with Best-in-Class IBM Enterprise Sftware 5

6 The cre use case fr ECM is a dcument-centric view n infrmatin, fcused n the need fr unified and immediate access t all infrmatin relating t business transactins that are represented in the SAP system. IBM extends the cre capabilities f SAP t handle dcuments thrugh their ArchiveLink and Cntent Server interfaces. This extensin prvides significant extra business value, with a strng fcus n infrmatin integratin between SAP and nn-sap systems in typical hetergeneus IT landscapes. This infrmatin cmes in a wide variety f frms f dcuments, and riginates frm varius surces within and utside f the SAP system. Alng the dimensin f the infrmatin surce, dcuments can be classified as: Inbund dcuments, referring t all dcuments that riginate frm utside the SAP system, such as purchase rders, invices, and all kinds f written inbund crrespndence, resumés, and legal dcuments. Outbund dcuments such as business reprts, utging crrespndence, and pay slips. All these types f dcuments are typically a part f SAP wrkflws, where transparent access t the dcuments fr decisin making, apprval prcesses, and ther cre business tasks is needed. At the same time, many f these dcuments als play an imprtant rle in nn-sap cntexts, and a federated view f them is a cre requirement. Mst f these dcuments are als subject t strict rules and regulatins regarding their lifecycle, ensuring auditability f all business prcesses and the fulfillment f infrmatin requests during litigatin. Fr bth these reasns, the dcument-centric view n enterprise infrmatin requires that infrmatin is integrated and federated between SAP-centric infrmatin and infrmatin riginating and residing elsewhere in the enterprise IT landscape. This federatin and integratin aspect extends significantly beynd the cre capabilities f SAP dcument archiving. The IBM Enterprise Cntent Management prduct prtfli supprts cmplex scenaris frm end-t-end starting with capture and fllwing thrugh the entire lifecycle with these slutin elements, amng thers: Capturing f inbund dcuments that arrive in paper, multi-functin device (MFD), , and fax frm is handled by IBM Datacap Taskmaster Capture, equipped with state-f-the-art adaptive dcument recgnitin technlgy. The ability t efficiently turn paper recrds int digital frm by scanning and making them available t SAP systems as an incming dcument is a key ingredient in any initiative fr reducing manual paper prcessing. IBM Datacap captures, manages, and integrates enterprise cntent while extracting critical business cntent such as invice line items, bypassing cstly and errr-prne manual data entry. IBM Datacap fferings include easy t use custmizatin with high-vlume dcument capture. Linking the captured dcuments, and archiving them thrugh the SAP ArchiveLink interface is handled by IBM Cntent Cllectr fr SAP Applicatins. The dcuments are stred securely in the IBM ECM cntent repsitries such as IBM FileNet Cntent Manager, IBM Cntent Manager Enterprise Editin, r IBM Cntent Manager OnDemand. Outbund dcuments, such as business reprts and payrll infrmatin, are handled in the same manner and archived fr future reference. The cntent repsitries have pwerful capabilities that can handle high vlumes f dcuments efficiently, rganize them in hierarchical structures that match business rganizatin hierarchies, supprt dcument versining and anntatins as well as cmplex metadata frm SAP and ther surces, and allw fr pwerful search capabilities. The cntent repsitries such as IBM FileNet Cntent Manager als supply pwerful and flexible mechanisms fr handling dcument retentin and legal hlds, cvering the crucial lifecycle management needs f the rganizatin. These cver bth the SAP and the nn-sap envirnments with cmmn sets f rules. Flexible and efficient access t dcuments in the archives is prvided by the IBM ECM integratin platfrm f IBM Cntent Navigatr, a ready-t-use, mdern, standards-based user interface that supprts all cntent management use cases, including flexible viewing technlgy fr a varius dcument frmats, cllabrative dcument management, prductin imaging, and reprt management. IBM Cntent Navigatr is als a flexible and pwerful user platfrm fr building custm ECM applicatins by using pen web-based standards. Enhance and Extend SAP Slutins with Best-in-Class IBM Enterprise Sftware 6

7 Applicatin Example 1 An Accunts Payable slutin can serve as a cmprehensive example fr the cmbinatin f mst f the capabilities in the IBM ECM prtfli, as illustrated in Figure 4: IBM Datacap captures invice data, and autmatically recnciles it against purchase rder data already in the SAP system. IBM Cntent Cllectr fr SAP Applicatins prcesses the captured dcuments, stres them in the cntent repsitry, such as IBM FileNet Cntent Manager, and ensures linking t the relevant SAP business bjects using SAP ArchiveLink prtcl. Viewing requests fr the archived dcuments during the apprval prcess fr the invice can either be serviced within the SAP GUI r by using the IBM Cntent Navigatr web UI. Figure 4. Generic cmpnents f an integrated prcess management Applicatin Example 2 An integrated SAP Human Resurces slutin can als use IBM Datacap fr capturing all relevant dcuments, such as applicatin letters, resumés, scial security dcuments, and wrk cntracts, and stre them in the required hierarchical flder structure inside SAP. This flder structure can then be mirrred in a crrespnding, autmatically synchrnized flder structure n the cntent repsitry side. HR persnnel can then perate inside the SAP system thrugh the SAP GUI, r utside using IBM Cntent Navigatr t run dcument search and retrieval as well as triggering f HR-related wrkflws. In Enhance and Extend SAP Slutins with Best-in-Class IBM Enterprise Sftware 7

8 all cases, a unified cmmn view n the cmplete HR infrmatin is maintained. Integratin Figure 5 shws an architecture verview f the enterprise integratin services cmpnents. Figure 5. Enterprise integratin reference architecture Several cmpnents make up the enterprise integratin services architecture: Enterprise service bus (ESB) Extract, transfrm, and lad (ETL) Service gvernance Reliable File Transfer (RFT) Prcess services Lgging and errr handling These cmpnents wrk tgether t prvide the capabilities required t cnnect SAP with nn-sap applicatins within the enterprise, business partners, and clud-based applicatins. The ESB cmpnent is respnsible fr prviding cnnectivity and integratin lgic fr transactinal interfaces. The primary functin f the ESB is t decuple and islate the applicatin end-pints frm ne anther, increasing the flexibility f the system and reducing the verall cst f integratin. Enhance and Extend SAP Slutins with Best-in-Class IBM Enterprise Sftware 8

9 ETL is a term used bradly t refer t the activities required t mve large vlumes f data between systems in batches. In the cntext f enterprise integratin services, the ETL cmpnent is respnsible fr prviding cnnectivity and integratin lgic fr batch-riented interfaces fr nging integratin (as ppsed t initial data lad r cnversin activities). ETL technlgies are built t efficiently prcess very large sets f data with internal staging f the data and parallel prcessing. Service gvernance includes tw majr aspects: Service lifecycle management and service run time. RFT technlgy prvides central cnfiguratin and setup, centralized lgging and mnitring f all file transfers, and a standard slutin with established quality f service (QS) characteristics fr implementing file transfers within the enterprise. Prcess services are technical integratin prcesses that prvide advanced integratin lgic beynd the typical mediatin that is prvided by ESB cmpnents. Prcess services are typically implemented n a Business Prcess Management system. Related infrmatin Fr mre infrmatin, see the fllwing dcuments: IBM Redbks: IBM Sftware fr SAP Slutins, SG IBM Redbks: Using the IBM Security Framewrk and IBM Security Blueprint t Realize Business-Driven Security, SG IBM Redbks: Integrating IBM Security and SAP Slutins, SG IBM InfSphere Infrmatin Server Pack fr SAP BW IBM InfSphere Infrmatin Server Pack fr SAP Applicatins IBM InfSphere Infrmatin Server Family IBM WebSphere Adapter fr SAP Sftware IBM WebSphere Transfrmatin Extender IBM WebSphere DataPwer SOA Appliances IBM WebSphere Cast Irn Clud Integratin IBM InfSphere DataStage Integrate SAP Prcesses with IBM BPM IBM Business Prcess Manager Enhance and Extend SAP Slutins with Best-in-Class IBM Enterprise Sftware 9

10 IBM MbileFirst IBM Wrklight Fundatin WebSphere Cast Irn Clud integratin IBM Cast Irn - Overview f the SAP cnnectr IBM WebSphere Prtal family Interperability f SAP NetWeaver Prtal 7.3 and IBM WebSphere Prtal IBM InfSphere Master Data Management Implementing a Transactin Hub MDM pattern using IBM InfSphere Master Data Management Server Integrating MDM Server with Enterprise Infrmatin Systems using SAP as an example, Part 1: Delivering custmer recrds t SAP Integrating MDM Server with Enterprise Infrmatin Systems using SAP as an example, Part 2: Enriching custmer recrds with SAP specific infrmatin IBM Enterprise Cntent Management IBM infrmatin lifecycle gvernance slutins IBM Value-based Archiving Slutins IBM Datacap IBM Cntent Cllectr fr SAP Applicatins Versin 3.0 publicatin library Cntent Cllectr fr SAP Applicatins IBM Knwledge Center Sizing, cnfiguratin, and high availability fr Cntent Cllectr fr SAP Predictive analytics n SAP with SPSS and InfSphere Warehuse IBM Cgns Mbile IBM DB2 with BLU Acceleratin speeds analytics Enhance and Extend SAP Slutins with Best-in-Class IBM Enterprise Sftware 10

11 InfSphere Infrmatin Server Pack fr SAP BW V9.1 IBM InfSphere Infrmatin Server Integratin Guide fr Infrmatin Server Pack fr SAP Applicatins (SC ) IBM Cgns Prven Practices: IBM Ckbk fr IBM Cgns 10 fr use with SAP NetWeaver Business Warehuse IBM InfSphere Infrmatin Server IBM Ratinal slutins fr SAP Managing change in SAP: reducing cst and risk with IBM DevOps IBM Tivli Mnitring IBM Tivli Netcl/Impact IBM Tivli Netcl/OMNIbus IBM SmartClud Applicatin Perfrmance Management IBM SmartClud Mnitring IBM Tivli Business Service Manager IBM Systems Directr IBM Tivli Data Warehuse IBM Tivli Applicatin Dependency Discvery Manager IBM Offering Infrmatin page (annuncement letters and sales manuals): On this page, enter the IBM Sftware prduct f yur interest, select the infrmatin type, and then click Search. On the next page, narrw yur search results by gegraphy and language. Enhance and Extend SAP Slutins with Best-in-Class IBM Enterprise Sftware 11

12 Ntices This infrmatin was develped fr prducts and services ffered in the U.S.A. IBM may nt ffer the prducts, services, r features discussed in this dcument in ther cuntries. Cnsult yur lcal IBM representative fr infrmatin n the prducts and services currently available in yur area. Any reference t an IBM prduct, prgram, r service is nt intended t state r imply that nly that IBM prduct, prgram, r service may be used. Any functinally equivalent prduct, prgram, r service that des nt infringe any IBM intellectual prperty right may be used instead. Hwever, it is the user's respnsibility t evaluate and verify the peratin f any nn-ibm prduct, prgram, r service. IBM may have patents r pending patent applicatins cvering subject matter described in this dcument. The furnishing f this dcument des nt give yu any license t these patents. Yu can send license inquiries, in writing, t: IBM Directr f Licensing, IBM Crpratin, Nrth Castle Drive, Armnk, NY U.S.A. The fllwing paragraph des nt apply t the United Kingdm r any ther cuntry where such prvisins are incnsistent with lcal law : INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Sme states d nt allw disclaimer f express r implied warranties in certain transactins, therefre, this statement may nt apply t yu. This infrmatin culd include technical inaccuracies r typgraphical errrs. Changes are peridically made t the infrmatin herein; these changes will be incrprated in new editins f the publicatin. IBM may make imprvements and/r changes in the prduct(s) and/r the prgram(s) described in this publicatin at any time withut ntice. Any references in this infrmatin t nn-ibm Web sites are prvided fr cnvenience nly and d nt in any manner serve as an endrsement f thse Web sites. The materials at thse Web sites are nt part f the materials fr this IBM prduct and use f thse Web sites is at yur wn risk.ibm may use r distribute any f the infrmatin yu supply in any way it believes apprpriate withut incurring any bligatin t yu. Infrmatin cncerning nn-ibm prducts was btained frm the suppliers f thse prducts, their published annuncements r ther publicly available surces. IBM has nt tested thse prducts and cannt cnfirm the accuracy f perfrmance, cmpatibility r any ther claims related t nn-ibm prducts. Questins n the capabilities f nn-ibm prducts shuld be addressed t the suppliers f thse prducts. This infrmatin cntains examples f data and reprts used in daily business peratins. T illustrate them as cmpletely as pssible, the examples include the names f individuals, cmpanies, brands, and prducts. All f these names are fictitius and any similarity t the names and addresses used by an actual business enterprise is entirely cincidental. Any perfrmance data cntained herein was determined in a cntrlled envirnment. Therefre, the results btained in ther perating envirnments may vary significantly. Sme measurements may have been made n develpment-level systems and there is n guarantee that these measurements will be the same n generally available systems. Furthermre, sme measurement may have been estimated thrugh extraplatin. Actual results may vary. Users f this dcument shuld verify the applicable data fr their specific envirnment. COPYRIGHT LICENSE: This infrmatin cntains sample applicatin prgrams in surce language, which illustrate prgramming techniques n varius perating platfrms. Yu may cpy, mdify, and distribute these sample prgrams in any frm withut payment t IBM, fr the purpses f develping, using, marketing r distributing applicatin prgrams cnfrming t the applicatin prgramming interface fr the perating platfrm fr which the sample prgrams are written. These examples have nt been thrughly tested under all cnditins. IBM, therefre, cannt guarantee r imply reliability, serviceability, r functin f these prgrams. Cpyright Internatinal Business Machines Crpratin All rights reserved. Nte t U.S. Gvernment Users Restricted Rights -- Use, duplicatin r disclsure restricted by GSA ADP Schedule Cntract with IBM Crp. Enhance and Extend SAP Slutins with Best-in-Class IBM Enterprise Sftware 12

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