HANOVER HOUSING ASSOCIATION JOB DESCRIPTION. To be the business expert and lead on all the data analytics

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1 HANOVER HOUSING ASSOCIATION JOB DESCRIPTION JOB TITLE: REPORTS TO: RESPONSIBLE FOR: DIRECTORATE: LOCATION: Systems & Data Analyst Assets Data Manager No direct reports Property Services Within the Regional office base TERM: Fied term (until 31/03/2019) JOB SUMMARY: required to To be the business epert and lead on all the data analytics make informed decisions on the assets which Hanover are responsible for. To actively contribute towards performance improvement, service development and provide data to influence asset investment decisions to ensure our housing and services meet local demand and provide value for money. Hanover Core Values: * Honest *Connected *Positive *Courageous *Respectful *Inclusive We encourage all of our staff to play their part in demonstrating our core values in their day to day work with colleagues and customers PRINCIPAL DUTIES AND RESPONSIBILITIES 1. Data Analysis and AM System Development Design new IT solutions, modify, enhance or adapt eisiting systems and integrate new features or improvements, all with the aim of improving business efficiency and productivity in line with plans to develop Asset Management systems. Lead all the production and analysis of all data on asset stock and component part condition, SAP energy ratings, HHSRS, asbestos, EPC s, legionella, gas, fire and all other M&E and other key areas for monitoring and investment. Lead on implementation of new modules within the Asset Management system, including data migration Support system users on change control and system upgrades/updates (to include the provision of training and user manuals) To prepare and present performance packs on a regular basis and to improve the ongoing asset investment processes via ongoing monitoring, evaluation and benchmarking, with customers put first throughout all activities. Monitor and seek improvement in Hanover s position relating to stock condition data and analysis. Seek out and address the information and data requirements of others in Hanover in relation to ependiture and trends in property maintenance.

2 Design, create, develop and maintain a comple and incisive system for monitoring and analysing data for asset investment. Etract data from Hanover IT systems and support Property Services and Housing and Support as necessary. Design and develop report specifications and outputs Produce trend analysis and full and comprehensive analysis as well as eceptional reports. Constantly interrogate data and identify areas of concern and recommend effective remedial action e.g. where better value for money may be obtained using specialist knowledge. Identify variations and recommend operational improvements by studying data such as; budget versus actual cost, lifespan of different types of components, historical ependiture on different components, Take responsibility for pro-actively collating and managing data from various sources. Ensure all data held is up to date and readily available upon request. Identify necessary planned work by analysing trends in repairs data. Ensure that all statutory requirements governing the entire asset base are met, as well as conditions set by insurance policies and regulatory bodies in the delivery of investment programmes. Take responsibility for ensuring that all statutory and compliance obligations are formally documented and implemented using the risk management and compliance systems to provide assurance in relation to building services across Hanover. Ensure all asset data administration is carried out in a compliant and timely way with reviews, reports and meetings clearly documented and recorded. Keep up to date with all relevant legislation and regulations in respect of building compliance, and share information across Hanover. Ensure that robust policies and procedures are in place for the management of Health & Safety risks arising from Hanover s asset base in order to provide necessary assurance to the Board and Auditors. Audit and report upon compliance with these, revising procedures as necessary. Identify any pending or proposed legislative or best practice that could be of relevance to and/or directly impact the status of the organisation. Adapt to the changing needs of the investment programmes and the organisation/sector in a positive and creative way, problem resolution to ensure the best outcome. 2. Customer Service Constantly communicate customer interests to influence and develop Hanover s strategic objectives. Demonstrate a level of awareness that enables the anticipation of emerging issues which may impact on future customer relationship. Continually able to recognise and respond to issues that have wider business implications. Work collaboratively in order to enhance Hanover s operational performance and Strategic objectives. 3. Project Management Works with the Regional and Central Management Teams to ensure data research is planned in a timely way Is familiar and effectively applies project management techniques. Build effective and productive relationships with internal support services through ecellent communication and engagement. 4. Financial Management

3 Follow and implement action plans to address budget and benchmarking variances. Ensure that delegated authorities are appropriate and that people are compliant with responsibilities and that the right steps are in place to prevent fraud. 5. Health and Safety Ensure the compliance to all Health & Safety Regulations, all statutory requirements and best practice. Ensure that Health and Safety Audits/Site Inspections are completed in line with the organisations guidelines. Be proactive and ensure the reporting procedure is in place to escalate any Health and Safety issues you may see. 6. Other Duties Be a role model for Hanover s values Be proactive and ensure the reporting procedure is in place to escalate any Health and Safety issues you may see Any other duties commensurate with the role Is proactive with own personal wellbeing to manage fatigue.

4 JOB TITLE :- Data Analyst Person Specification: Essential Desirable Knowledge Information to be learned to carry out a job. Skill Application of that knowledge to achieve a result Competency Application of the skill to a specified standard and how well Knowledge and Eperience Knowledge and understanding of the housing and care sector Knowledge and understanding of building construction, property maintenance and improvements Eperience of managing asset data and stock condition data management relating to asset investment works and services to leaseholders and tenants Eperience in interpreting asset data and presenting reports Track record of using bespoke and proprietary database systems, inputting and etracting data Advanced Ecel including the ability to create and manage pivot tables and present comple information graphically. Ability to operate data analysis software Ability to apply strong specialist skills to managing technical areas of responsibility Ecellent organisational and project management skills Ability to plan and programme own work Ability to prioritise and deliver to deadlines Ability to identify customer needs and develop appropriate solutions Ecellent communication skills with a variety of audiences Eperience of working effectively with stakeholders Ability to problem solve and to support staff to assess situations and make positive judgements to reflect the local requirements Skills and Competency Level Capable Communication Customer Service Inclusive Information Technology Team Working Administration Financial Awareness Good Health and Safety (Practice and Compliance) Organisation and Planning Education and Qualifications NVQ Level 4 or above / equivalent in Business Administration Other Requirements Clean driving licence Ability to travel with occasional overnight stays

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