VILLAGE OF HAMBURG, NEW YORK

Transcription

1 VILLAGE OF HAMBURG, NEW YORK FY02-03 STRATEGIC PLAN NOT TO BE REPRINTED OR USED WITHOUT PERMISSION OF THE VILLAGE OF HAMBURG

2 VILLAGE OF HAMBURG STRATEGIC PLAN TABLE OF CONTENTS Strategic Planning Guidance Table of Content Introduction Purpoe of the Strategic Plan Deployment Long Range Planning Proce Strategic Planning Cycle Bai for the Village of Hamburg Strategic Plan Purpoe for the Exitence of the Village of Hamburg Cutomer Value Organizational Focu Viion Trend & Current Strategic Environment Miion Statement Key Buine Driver Strategie, Meaure and Goal Departmental Goal and Objective Reponibilitie...8 ANNEXES: Departmental Goal, Objective and Metric Annex A Building Inpector Annex B Clerk-Treaurer Annex C Fire Department Annex D Park & Recreation Annex E Police Department Annex F Public Work Annex G - Citizen Survey Reult 2

3 1.0 INTRODUCTION: The Village of Hamburg Strategic Plan provide a preent and forward view of the future with key element that are the bai for direction and guidance toward maintaining a vibrant, robut organization that i relevant to the ervice-baed need of our reident and community. Thi plan wa formulated though the participation of the Village Board, Department Head, employee, and the community. The reultant proce produced viion and miion tatement, identification of key buine driver for the organization and the etablihment of goal, objective quantified through a ytem of metric and meaurement. A Strategic Planning Team deignated by the Village Board will conduct a complete review of the Strategic Plan every year in order to enure that it remain linked to the organization current trategic environment, key metric and meaurement critical to organizational ucce. The planning team will review the trategie, goal and meaurement in the plan at leat emi-annually each year. Village Board Meeting will provide the forum to meaure progre. 1.1 PURPOSE OF THE STRATEGIC PLAN: The Village Strategic Plan i formulated in order to enhance and improve Governmental Performance and etablihe a method of meauring reult. It i the firt tep in the completion of a municipal-baed verion of the Government Performance and Reult Act currently in place at the federal governmental level. A thi proce mature and i deployed, comprehenive miion tatement covering the major function and operation of the village organization will be developed in cononance with the overall miion tatement contain in thi plan. General goal and objective, a decription of how thoe goal are to be achieved a well a thoe key factor external to the agency and beyond it control will be conidered. Further, program evaluation for all goal will be initiated and conducted in order to enure hort and long-term ucce. The Village of Hamburg Strategic Plan provide general guidance from the Village Board, department head and employee, and, relie on input from the community to erve a a guide for the formulation of progre and the aurance of a common direction for achieving the Village viion and miion through implementation of action plan baed on pecific trategie, meaure and goal. 1.2 DEPLOYMENT: The Village of Hamburg Strategic Plan i preented to the community, employee and other intereted partie through the publication of the ame, the poting of the document on the Village Webite, and will be provided to any peron requeting the ame through written requet to the Village Adminitrator Office. Every employee of the Village of Hamburg will be informed of the Village miion, value and viion in order to undertand their repective role() in achieving organizational goal and objective. Departmental director have derived their own trategie from the Village Strategic plan in order to meet their reponibilitie by etting ubordinate goal and objective that are in cononance with the Village Strategic Plan. 3

4 1.3 LONG RANGE PLANNING PROCESS: The Strategic Planning Team appointed by the Village Board will conit of, but not necearily be limited to, Departmental Director, Union Repreentative, Community member, village buinee, upplier and cutomer. An outide conultant may be utilized in order to provide the team with facilitation and current data, trend and innovation that are relevant to the planning in the public ector. Baeline information and meaure will be etablihed in all area of goal and objective and will enure that trend are analyzed while the current trategic environment i canned concurrently in order to formulate change neceary on a continual bai. The Village of Hamburg Strategic Plan i baed on the conenu of the individual that participated in the proce workhop and formulation of the plan. It reflect ownerhip by the Village Board and thoe participant, and, i ubmitted to the Village Board for review and approval. 1.4 STRATEGIC PLANNING CYCLE: Annually: Semi-annually: Participation in Village trategic plan update Review viion, miion, purpoe and value Review cutomer and market knowledge Review cutomer atifaction criteria Review key buine driver Review organizational focu Review trend and current trategic environment Department will review their input to trategic plan (Strategie, Goal and Meaure) Draft update() to the trategic plan will be ubmitted to the Village Board Review/approval of updated plan i conducted The Village Adminitrator publihe the updated plan 2.0 BASIS FOR THE VILLAGE OF HAMBURG STRATEGIC PLAN: The Village of Hamburg Strategic Plan i baed on the Purpoe, Viion, Miion and Value of the Village Board, employee and member of the community. It i formulated baed upon generally accepted buine and public ector reponibilitie, and, to the need and expreed concern of the community it erve. 2.1 PURPOSE: VILLAGE OF HAMBURG PURPOSE: The Village Board and employee are public ervant whoe purpoe i to erve the need of the Village of Hamburg by upporting the Village law and policie, the State Contitution and the Contitution of the United State through the effective and efficient tewardhip of reource provided. 4

5 2.2 CUSTOMERS: The table below identifie cutomer repreentative and their key requirement and expectation. Cutomer Table Cutomer Repreentative Key Requirement Expectation I. External: Reident of the Village of Hamburg II. External: State, Federal, & Local Government All Reident & Reidential Group Repreentative Governor State Legilature & State Agencie Public Safety, Service, Infratructure provided through Policy, Code and Law. Regulatory Reporting (Information Exchange Requirement.) Safe Environment; Public Service; Infra-Structure; Policy, Code & Law Provide quick repone in the exchange of information or regulatory reporting. III. External: School, Churche, & Librarie IV. External: Buinee & Utilitie V. External: Non-Profit Organization VI. External: Media VII. External: Viitor 1. Internal: Employee 2. Internal: Other Department 3. Internal: Volunteer 4. Internal: Elected Official Local Official Civic Group Communitie All buinee and utilitie conducting buine within the confine of the Village of Hamburg Variou Newpaper, Radio & TV repreentative. All viitor to the village. All public ervant and civil ervice employee. Variou Variou Variou Conduct local Support activitie. Seek new opportunitie Conduct buine in an environment conducive to the facilitation of all facet of operation. Individual organization having variou ervice requirement. Timely and accurate information Public Safety, and General Service Compenation, Fringe Benefit & Healthy Work Environment. Communication, Cooperation and Collaboration. Aitance in the form of Public Service The ability to govern & erve the public Provide expected ervice and quick repone when and where needed. Add value. Cooperation and partnering with the Village in order to utain the operational need of the buine/utility. On-time, appropriate ervice-baed repone. Acce to current information & public official. Safe, Pleaant and Reponive Environment. Communication, participation and fulfillment The ability to complete joint project in a timely & cooperative fahion. An environment wherein the event of volunteerim are enhanced. A tructure that facilitate public ervice. 5

6 2.3 VALUES: We demontrate the following value in all of our organizational action: Profeionalim: To diplay knowledgeable competence in all action. Leaderhip: To provide direction and guidance baed upon analyi of fact and experience. Innovation: To enable all member of the organization the opportunity to introduce improvement to procee and practice. Reponibility: To live up to thoe expectation and dutie a individual public ervant and member of the organization, overall. Service. Put the welfare of the citizen of the village and the public at large a the top priority when in the performance of the dutie, reponibilitie and ervice a an employee of the Village of Hamburg. Integrity: Do what right, legally and morally. 2.4 ORGANIZATIONAL FOCUS: People: Elected and appointed official who care for and upport our citizen, the employee, cutomer, viitor and the environment by meeting profeional and peronal expectation. Thi will be further manifeted in the proviion of an environment that encourage maximum employee individual potential. Readine: Reourcing village departmental and individual requirement to enure that appropriate ervice are provided. Tranformation: Poturing the Village of Hamburg for future relevance and ervice repone ability. 2.5 VISION: The Village of Hamburg - The Mot Deirable Community in Wetern New York where Quality of Life, Affordability and Innovation are the Norm. 2.6 TRENDS & CURRENT STRATEGIC ENVIRONMENT: Trend in the following major area were reviewed and utilized in developing the VILLAGE OF HAMBURG Strategic Plan: Infratructure Budget Miion Political Support Demographic Reource Facilitie Economic Technology 6

7 2.6 TRENDS & CURRENT STRATEGIC ENVIRONMENT: (continued) The following aumption were taken into conideration by the Strategic Planning Team aement of the current organizational trategic climate: Budget will be contrained. Prioritie and reource will be tiered. Community Support will remain vital. Environmental concern will continue to be a focu. Training i critical toward the continued improvement of providing ervice. Service-baed change will remain dynamic and challenging. New equipment will be neceary. Increae reliance on automation technology. Condition of facilitie and infratructure will continue to challenge our reource and ability to maintain ervice to the community and buine. Communication to every egment of the cutomer and market that the village deal with i eential. 2.7 MISSION STATEMENT: Village Repreentative and Employee that care for the Community by efficiently providing ervice while preparing for the future. 2.8 KEY BUSINESS DRIVERS: The area of performance mot crucial to the Village of Hamburg organizational ucce: Quality of Life Leaderhip/Planning/Aement Readine (Peronnel, Training, Equipment, Infratructure) Marketing/Information/Communication/Education Reource management 7

8 3.0 STRATEGIES, MEASURES AND GOALS: For each Key Buine Driver, the Village of Hamburg formulate Strategie that function a future-oriented bae for deciion-making to achieve ucce. For each Strategy, the Strategic Planning Team elected Meaure that quantify performance and Goal that pecify numerical target for performance. GOALS KEY BUSINESS DRIVER(S) SHORT TERM OBJECTIVE(S) LONG TERM OBJECTIVE I. REVIEW & EVALUATE EMPLOYEE AND RESIDENT SURVEYS ALL Etablih a plan of action addreing concern, etablih a timetable for reolution of iue, and identify reource. Etablih a plan to obtain funding for iue reolution. Incorporate urvey reult into village planning, programming & budgeting module. II. RESOURCING OF VILLAGE DEPARTMENTS Leaderhip, Readine, & Reource Management Evaluate all need baed upon urvey reult and known public ervice requirement, identify & ecure funding. Develop a hort-term plan of action & implementation. Etablih a plan of action for long-term utainment and improvement. III. IDENTIFY & UPDATE ALL MODES OF COMMUNICATION WITHIN EMPLOYEE BASE, AND TO THE PUBLIC. Leaderhip & Communication and Education. Communicate with repone to the current urvey concern, Evaluate current mode of the conveyance of information, and, Continue the further development of the village web page. Analyze all mode of the communication of information, develop improved method/way, reource thi goal, include board-meeting minute on the web & etablih chedule for web information currency. IV. INITIATE & CONDUCT THE NYS DOT PROJECT (RTE 62). Readine (Infratructure) Reource Management, Leaderhip, Planning & Aement. Identify village requirement & coordinate with NYS DOT. Completion of the Route 62 Project within the projected time frame with minimal diruption to the normal operation of village government and village reidential Quality of Life. 8

9 V. VILLAGE MAIN STREET REVITALIZATION PROJECT Readine, (Infratructure) Reource Management, Leaderhip, Planning & Aement. Identify need, develop an action plan to implement Main Street Program for the village. Main Street Project to become a elf-utaining public-private ector partnerhip. et al 3.1 DEPARTMENTAL GOALS AND OBJECTIVES: The following Department have developed their Goal and Objective that are ubordinate to and in cononance with thoe Goal of the Village of Hamburg, overall. Building Inpector Clerk/Treaurer Fire Department Park and Recreation Police Department Public Work The Departmental Goal, Objective and Metric are located a annexe to thi document. 4.0 RESPONSIBILITIES: It i the reponibility of the Village Board, the Village Adminitrator and all Department Head to enure that every facet of achieving their repective goal and objective i aggreively purued through ound management and organizational kill. Each individual ha the reponibility of eeking to follow the plan, modify or adjut the plan and reource in order to achieve the goal et herein. 9

10 ANNEX A BUILDING INSPECTOR GOALS Priority 1 Goal Objective: Tranition from NYS Fire & Bldg Code to the new International Fire & Building Code. Review and analyze new code requirement. Develop checklit for required inpection and plan review baed on the new code. Notify contractor, developer and property owner of any change in the new code affecting them and give them reaonable time for compliance. Set up a chedule of inpection baed on the new code requirement. Change local law a required. Priority 2 Goal Objective: Review Local Code, Zoning and Property Maintenance. Review entire village code a it applie to code enforcement and building inpector function and develop recommended change for conideration by the village board. Evaluate problem propertie in the village both commercial and reidential and develop a plan to bring them into compliance. Work with the town community development office and other agencie to identify aitance program for property owner who, for financial reaon, may not be able to comply Priority 3 Goal Objective: Improve Automation with the Department. Check with other building department locally to identify poible computerized program that will enhance and improve the building inpection and code enforcement program of the village. Ue the computer to log and track building permit and inpection. Obtain direct Internet acce and develop a page on the village web ite that provide code and reference material for cutomer of the building inpector department. 10

11 ANNEX B Priority 1 Goal Objective: CLERK TREASURER GOALS Upgrade the village web ite to make it more ueful and valuable for cutomer. Train all department to continually update their portion of the web page. Continue to revie front page providing a variety of eay to ue option. Provide more community information and link for buinee into village web page. Explore way to generate revenue for village from the web ite. Priority 2 Goal Objective: Prepare the village accounting ytem for the implementation of GASB 34 (Infratructure and activity baed coting) and conduct a cot benefit analyi of ervice provided by all department. Identify all cot that hould be aociated by function, by department and develop a reporting module to how the ame. Conduct a tudy that identifie poible alternative to current method of ervice upport to cutomer (privatization, conolidation, etc). Train appropriate village taff on cot baed accounting. Educate the public a to the actual cot of village operation by activity. Meet quarterly a a taff to review feedback and make correction a required. 11

12 ANNEX C Priority 1 Goal Objective: FIRE DEPARTMENT GOALS Maintain public confidence in the ability of the fire department to provide quality fire and em ervice. Etablih a public relation committee. Increae public participation at department public event (fire prevention, open houe). Increae fire department memberhip. Priority 2 Goal Objective: Develop written training program that meet all NYS requirement and enhance quality of department training. Develop and enhance training committee. Increae knowledge and kill of all department member. Increae attendance and participation at training event. Priority 3 Goal Objective: Maintain vehicle and equipment in proper working order. Maintain vehicle at or above 98% operationally ready. Enure all firefighter are equipped with NFPA approved equipment properly fit. Etablih uniform peronal protective equipment (PPE) for EMS peronnel. Etablih uniform peronal protective equipment (PPE) for fire police. Maintain communication equipment at 100% operational readine. Develop PPE and communication equipment replacement program for department and incorporate plan into village budget proce. Priority 4 Goal Objective: Update all departmental Standard Operating Procedure (SOP.) Complete Firefighter SOP. Complete Fire Police SOP. Complete EMS (Ambulance) SOP. Complete Search & Recue SOP. 12

13 ANNEX D Priority 1 Goal Objective: PARKS & RECREATION GOALS Increae the dutie of Village of Hamburg Recreation Commiion. Have Commiion member begin to work with the Department on a new or updated five-year mater plan. Etablih a more aggreive marketing plan in the community that increae our expoure, and, poibly urvey the public. Have Commiion member work cloely with new Department Head (in the June time frame) to train, educate, etc. the new Program Coordinator, employee. Priority 2 Goal Objective: Continue to analyze, evaluate and improve all Department Program. Have program evaluation form put into effect. Improve computer capabilitie in the Department (epecially taff training, online ervice, digital photo, etc.). Study and implement (if practical) additional eaonal pecial event and alo ervice to help pecial need population. Invetigate and conider implementing a few new program in 2003 (i.e. mom & me or aqua aerobic). Priority 3 Goal Objective: Monitor the feaibility of a one-tory building to ervice youth and adult in the community, v. a major renovation of the preent facility. Check with community development agency about what poible funding, if any, would be available for a tructure. Stay obervant to village property or land that would be applicable to thi project. Stay educated on any poible federal, tate, local or private funding that could help ait in the accomplihment of thi project. Priority 4 Goal Objective: Continue to upgrade village park, playground and recreational facilitie Improve the interior of the Recreation Center appearance, and in particular, on the main floor and enior lounge. 13

14 ANNEX D PARKS & RECREATION GOALS (continued) Priority 4 Goal Objective: (continued) Explore the poibility of building a kateboard park. Improve landcaping and general appearance of all park and green pace area. Refurbih a many area of the Swim Center (bath hour and deck feature) a pre-determined in Improve, where needed, afety urface and diabled acceibility to village playground equipment. 14

15 ANNEX E POLICE DEPARTMENT GOALS SAFETY Priority 1 Goal Objective: Enure the utmot afety and ecurity of citizen and property in the community. Recognize and control all conduct that i threatening to life and property through the utilization of the following procedure and technique: Continuou officer training in area of dometic violence, invetigation, defene tactic, firearm, chemical pray and firt aid, etc. Saturation patrol in recurring problem area. Rapid and timely repone to all emergencie. Maintain, train, and equip pecial repone team for extraordinary extremely hazardou emergency incident. Provide a high viibility patrol preence. Invetigate all reported criminal action. We will monitor our performance through the review of: Training Record Repone Time Citizen urvey Call for ervice QUALITY OF SERVICE Priority 2 Goal Increae and maintain public confidence in the ability of the police department to provide quality police ervice. Objective: Provide for aement of changing community need and expectation along with controlling department peronnel and operation o they are reponive to citizen concern. Conduct citizen urvey. Collect crime data. Maintain and review departmental policie for control and internal dicipline. 15

16 ANNEX E POLICE DEPARTMENT GOALS (continued) Priority 2 Goal Objective: (continued) Conduct buine contact to ae the need & concern of the buine community. Promote public awarene of departmental activitie. We will monitor our performance through the review of: Crime analyi Citizen urvey Complaint againt officer Public Relation activitie Buine contact form VEHICLE & PEDESTRIAN TRAFFIC SAFETY Priority 3 Goal Objective: Facilitate the afe and harmoniou movement of vehicle, pedetrian, and bicyclit. Provide both education and enforcement of the traffic law to all who travel throughout the village through the ue of the following procedure and law enforcement technique. Further, to tudy the number and everity of pedetrian accident and any change that can be made to improve pedetrian afety overall. Continuou enforcement by patrol Ue of unmarked car Radar detail Seat belt and DWI checkpoint Directed enforcement at common accident location Literature on new a well a changing law Literature on ue of afety equipment in relation to bicycle and vehicle (helmet, eat belt, etc) Inpection tation for proper car eat intallation Increaed bicycle patrol Bicycle rodeo Safety lecture to community group 16

17 We will monitor our performance through the review of: Accident Report Citation Iued Literature Dieminated Mapping of repeat accident location Number of enforcement & educational detail conducted COMMUNICATION WITH EMPLOYEES Priority 4 Goal Objective: To increae and maintain an open form of communication with all employee. To provide variou mean of communication o that the employee can expre their view and concern regarding the way the overall department i being adminitered. To accomplih thi, the following tool will be utilized: Internal Survey Face-to-face meeting Employee report We will monitor our performance through the review of: Review of urvey Review of report Direct two-way communication with employee 17

18 ANNEX F Priority 1 Goal Objective: Priority 2 Goal Objective: PUBLIC WORKS GOALS Analyze anitation reponibilitie and budget allocation. Identify all anitation cot and place in pecific cot center. Ue Northeat Solid Wate (NEST) conortium to complete a olid wate management plan for the village and ue thi plan a the foundation to work with the tate and county to develop a county wide wate dipoal and compot program for yard wate. Evaluate ewer ytem and develop program to improve efficiency of torm ewer ytem and eliminate inflow and infiltration in the anitary ytem. Maintain torm and anitary ewer in accordance with county, tate, and federal requirement and protect the public and employee health and afety. Improve maintenance repone time and training of taff. Repond to EPA Phae II regulation a part of the county conortium. (EPA chedule March 2003). Priority 3 Goal Objective: Priority 4 Goal Objective: Conduct an aement of the current DPW facilitie. Continue to review fleet and maintenance program. Continue to upgrade DPW complex a required to improve efficiency and effectivene. Conduct refurbihment of 301 Union Street Fire Hall facilitie. Review exiting condition. Upgrade facilitie a required in order to meet Fire Dept need. Overee modification and environmental remediation. Metric: Develop neceary plan/pec and contract for work to be outourced. Hire conultant when neceary. Obtain input from Fire Dept. and Board. Provide force account reource when available. 18

19 ANNEX F Priority 5 Goal Objective: PUBLIC WORKS GOALS (continued) Reduce the Job/Tak categorized a Outtanding. Clean up all mall job that have accumulated over lat two year. Make progre toward the reduction of outtanding job/tak by moving them from B Priority to A Priority tatu & completing them. Metric: Maintain a manageable backlog of B Priority job/tak Nip away while not having more mall or large job added. Current Liting of Job/Taking Outtanding : 1. Complete work in Police Department & Court and Proecutor Office. 2. Continue ongoing monitoring of the flow monitor intalled for the I/I tudy a well a aiting the conultant in moke teting, dye teting and manhole inpection phae of the program. Thi will entail jetting out of ewer and confined pace entry into the manhole. 3. Tree trimming and tree removal, tump grinding when poible. 4. Demolition of building at the Public Work garage accompanied by relocation of the fuel tank to one ite. 5. Spring tree planting. 6. Sidewalk repair program. 7. Recontruction of receiver on Norwood and poibly Colvin, Donald, Anderon and Oakland. 8. Put together helving for file room at DPW facility. 9. Clean DPW facilitie, clean carpeting, and treat floor. 10. Intall lighting at Central Garage. 11. Rovner drainage. 12. Recreation Trailer Refurbihment. 19

20 Village of Hamburg Citizen Survey Total number of repondent: 966 Repondent Avg. Numeric Value % Poitive Repone % Neutral Repone % Negative Repone Quetion 1) How would you decribe the village of Hamburg a a place to live % 6.5% 1.3% 2) How do you rate the overall level of ervice provided by your local government % 18.8% 6.4% 3) How do you rate the fire protection ervice provided by the village % 1.3% 10.0% 4) How do you rate park and recreation ervice provided by the village % 9.9% 9.7% 5) How do you rate the ervice provided by the Village Department of Public Work % 21.9% 12.1% 6) How do you rate the ervice provided by the Village Clerk/Treaurer Office % 10.7% 2.7.% 7) How do you rate the cleanline of the treet in the Village % 18.2% 3.7% 8) How do you rate the treet lighting at night in your neighborhood % 23.4% 11.4% 9) How do you rate the condition of road in the village % 35.0% 7.8% Quetion 10) How often ha anyone in your houehold ued a park, recreation facility or recreation program Quetion 11) The performance of the Village of Hamburg Police Department i Quetion 12) How often do you ee police officer in your neighborhood Repondent Repondent Repondent Avg. Numeric Value Often Seldom Never % 45.8% 12.3% Avg. Numeric Value % Poitive Repone % Neutral Repone % Negative Repone % 10.9% 8.9% Avg. Numeric Value Often Seldom Never % 27.5% 1.5% 20

21 Quetion 13) I your opinion, what i the mot preing Police related iue in the Village % of Repondent Repondent Repondent 775 % of Repondent Repondent Repone Repone 7.74% 60 Drug 26.84% 208 Traffic Violation 31.23% 242 Property Theft 11.23% 87 Vandalim % Juvenile Delinquency N/A 191 No Anwer Pleae Rate how atified you are with the following ervice provided in the Village. Repondent Avg. Numeric Value % Unatified Repone % Neutral Repone % Satified Repone Public Work Street Snow Removal % 16.3% 74.0% Sidewalk Snow Removal % 27.6% 38.2% Condition of idewalk % 33.9% 37.6% Leaf Collection % 23.7% 64.1% Bruh Collection % 26.8% 54.4% Large Trah Collection % 17.5% 64.7% Tree Trimming % 30.9% 33.7% Drainage % 25.3% 27.0% Saturday Large Trah drop off at DPW % 19.0% 73.0% Street Maintenance % 34.0% 52.2% Garbage Collection % 15.8% 72.5% Courteou of the Public % 18.7% 72.2% Park and Recreation Condition of Park/Playground % 18.7% 75.7% Type of Recreation Program Offered % 19.6% 73.2% Fee Charged for Recreation Program % 26.2% 63.5% Village Pool % 18.9% 69.9% Courteou of the Public % 16.1% 80.1% Village Court Hour of Operation % 32.0% 57.6% Fine Levied % 34.7% 50.6% Courteou of the Public % 23.0% 66.1% Police Service Enforcement of Traffic Law % 25.3% 57.3% Bike Patrol % 21.8% 61.5% 21

22 Handling of Criminal Invetigation % 21.8% 65.8% Reponivene % 13.1% 79.8% Police Preence/Viibility % 14.8% 72.9% Courteou of the Public % 11.2% 80.6% ClerkTreaurer Office Able to anwer my quetion or refer me to proper Dept % 16.3% 77.4% Courteou of the Public % 12.9% 80.4% Building Inpector Code of Enforcement % 24.3% 58.0% Permit Proce % 23.3% 63.9% Reponivene % 18.2% 65.7% Courteou of the Public % 19.4% 72.2% Village Board Reponivene % 28.6% 41.2% Courteou of the Public % 25.6% 50.6% Quetion What time do you feel the Village Board meeting hould be held % of Repondent Repondent Repondent 934 % of Repondent Repondent Repone Repone 26.87% 2517:00pm 20.24% 1897:30pm 5.57% 528:00pm 8.57% 80 Board Deciion % No Opinion N/A 32 No Anwer Repondent Quetion Have you ever looked at the village webite ( 932 % of Repondent Repondent % of Repondent Repondent Repone 9.87% 92 Ye 90.13% 840 No N/A 34 No Anwer Repone 22

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