ABOUT LOUGHBOROUGH UNIVERSITY LOUGHBOROUGH UNIVERSITY IN LONDON FACILITY MANAGER JOB REF: REQ15253 APRIL 2015

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1 ABOUT LOUGHBOROUGH UNIVERSITY LOUGHBOROUGH UNIVERSITY IN LONDON FACILITY MANAGER JOB REF: REQ15253 APRIL 2015 As part of the University s ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified. Loughborough University in London will open on the Queen Elizabeth Olympic Park in September The campus will be for Post-Graduate students starting with approximately 300 and growing to 1,000. We will be based within the Here East demise, initially in the former Media Centre (approx., 2,500 m 2 of space) and then from 2016 within the former International Broadcast Centre (approx m 2 of space over 5 floors). We are seeking to appoint a Facility Manager who will report to, and work closely with, the Operations Director based on our London campus and will have close links with external service providers/stakeholders and FM experts on our main Loughborough campus. This is an exciting opportunity for someone appointed right at the start to shape the way we run our operation and the service we provide to staff, students and stakeholders in this new venture. Benefits of working at Loughborough University in London include 30 days holiday plus 14 closure days (including bank holidays). Staff will also have the opportunity to apply for a loan for a season ticket. JOB DESCRIPTION Job Grade: Management and Specialist, Grade 6 Responsible to: Operations Director, Loughborough University in London 1. Main Function The role will be pivotal for the day to day operational facilities and management service on the London Campus of Loughborough University. The role will include the management of the maintenance of plant and equipment, contract management, project management, health and safety, energy and

2 environmental management, along with soft services and business support services management. The post-holder will establish and maintain proactive and positive customer relationships with all building occupiers and service users (staff, students, tenants and other external stakeholders and visitors). The Facilities Manager will be required to use their initiative and all available resources to resolve problems in a fast, effective and efficient manner, ensuring integrated service delivery from all service providers (including the Landlord) to deliver the best value service possible to all our users. Integral to their work will be a continual review of ways of working and service provision, using influencing skills to drive visible improvement in standards of service. 2. Duties and Responsibilities 2a) Customer Relations 2.1 Establish effective day to day business relationships with the customers (staff, students, tenants, stakeholders, visitors) and take a proactive approach to requirements 2.2 To work closely with the building occupants reviewing performance of service provision. 2.3 Interface with relevant bodies for any special events; Open Days etc. 2b) Facilities Management Responsibilities 2.1 Assure service providor compliance and maximising value by directing regular performance review and measurenment Direct responsibility for the overall performance delivery of service providor(s) on the site. 2.2 To introduce improvement initiatives and encourage a continuous improvement philosophy across the site, driving customer satisfaction. 2.3 Where applicable, interface with the Landlord and property managers to ensure their provision of services included in the lease obligations are met. 2.4 Preparation and ownership of service standards for University facilities. 2.5 Project management, supervising and coordinating work of minor new works by contractors. 2.6 To inspect design proposals for alterations and major works and comment upon matters affecting future operations. 2.7 To manage the budget lines for individual services, controlling all costs and identifying variances arising and take action to achieve budgetary and forecast targets. 2c) Strategic Planning 2.8 To contribute to the long-term planning for the Loughborough University in London campus infrastructure. 2.9 Be aware of changes in customer s needs and align solutions with University s and FM s strategies. 2d) Legislative Responsibilities

3 2.10 To understand and ensure Health and Safety policies are implemented at Loughborough University in London and that these are consistent with the University s policies, procedures and standards Carry out regular quality and safety audits on operations and work in areas of responsibility Ensure the building meets health and safety requirements and that facilities comply with legislation and LU corporate policy. 2e) Other Responsibilities 2.13 To act as Duty Authorised Person for specified legislative areas Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences Be able to cover for Operations Director when required Attend Health and Safety and FM-related meetings on the Loughborough Campus representing the London-based operation when required. 3. Communication To work as an active member of the professional services team at Loughborough University in London and to have regular contact with colleagues on the Loughborough campus. 4. Personal Development To continually update own professional development to extend all management and technical skills, this includes membership of relevant professional bodies. Continually improve on attributes and competences related to the above. To be competent in Health, Safety and Environmental legislation with particular relevance to own areas of responsibility. 5. Authority 5.1 To be responsible for identifying customer needs in your area of responsibility and ensure needs are met approporiately through the services provided by Loughborough University in London staff and service partners. 5.2 To authorise expenditure within approved limits with or without reference to the Operations Director. 5.3 Such other authority specifically delegated.

4 Other All staff have a statutory responsibility to take reasonable care of themselves, others and the environment and to prevent harm by their acts or omissions. All staff are therefore required to adhere to the University s Health, Safety and Environmental Policy & Procedures. All staff should hold a duty and commitment to observing the University s Equality & Diversity policy and procedures at all times. Duties must be carried out in accordance with relevant Equality & Diversity legislation and University policies/procedures. The post-holder will be required to attend meetings in Loughborough in a regular but not frequent basis. All professional services staff will be required to attend a residential induction session in Loughborough on either 13/14 August 2015 or 26/27 August 2015.

5 PERSON SPECIFICATION Job Title: Facility Manager Job Grade: Management and Specialist, Grade 6 Experience Essential Desirable Stage to be Assessed Experience of All assessed at working in a stages 1 and 3 plus Facilities assessment Management including a department in a presentation at commercial interview. environment. Knowledge and experience of the provision of front line services to customers and experience in the FM industry. Knowledge of Health, Safety and Environmental legislation and experience on how to apply within Facilities Management. Knowledge or involvement in capital projects. Experience in analysing and managing change processes. Ability to lead changes in working practices. Experience in controlling and managing an agreed budget.

6 Skills and Abilities Excellent communication skills sufficient to be able to deal with a wide range of people. All assessed at stages 1 and 3 plus assessment including a presentation at interview. Ability to present information professionally in a variety of ways. Competent in IT skills and Internet usage. Ability to work independently or as part of a team, collaborating with others. Ability to identify and solve problems and have a can do attitude. Ability to prioritise own workload. Training Continually updating personal development to extend management and technical skills Customer awareness training 1,3 Qualifications Graduate or with equivalent level of experience in engineering, FM, building service or Science Member of a professional institute. Member of BIFM. Level 3 or equivalent health and safety qualification. (NEBOSH) All assessed at stage 1

7 Other Commitment to observing the University s Equality and Diversity policy at all times. Willingness to attend meeting at the Loughborough campus. All assessed at stage 3 Stages in Assessment: 1, Application Form, 2, Selection Test, 3, Interview. Conditions of Service The appointment will be on a full-time, open-ended contract. Salary will be on Management and Specialist Grade 6, 28,695 to 37,394 per annum, at a starting salary commensurate with experience and qualifications, plus a 2,500 per annum London allowance. In addition to 30 days annual leave the University also has 14 closure days (including the bank holidays). The post-holder will also be able to apply for a season ticket loan. The appointment will be subject to the University's normal Terms and Conditions of Employment for Academic and Related staff, details of which can be found at: Informal Enquiries Informal enquiries should be made to Dr Anne Mumford by at: a.m.mumford@lboro.ac.uk or by telephone on +44 (0) Application The closing date for receipt of applications is 17 May Interviews will be held on Friday 5 June 2015 in London.