Global Operations Manager. Grade 4

Transcription

1 Global Operations Manager Grade 4

2 Job description Job title: Global Operations Manager Division: Marketing Date: August 2015 Reporting to: Main contacts: Global Development Manager Internal: All AAT departments xternal: AATSA, All existing and potential training providers, International Accountancy bodies, Government and funding agencies Major objectives To contribute to the achievement of AAT s business plan objectives and the efficiency and effectiveness of the organisation by: To support the growth of AAT by ensuring that all AAT operations support our international customers. The role would be focussed on o International joint ventures and agreements o xisting and new training providers o Qualifications o Communications to international audiences Responsibilities International joint ventures and agreements Manage all existing international agreements to maximise the opportunity and to ensure AAT complies with the agreements Account manage AATSA and all joint ventures (eg in Botswana and Swaziland) to maximise revenue and secure growth Support the Global team in setting up future international agreements xisting and new Training Providers Work collaboratively with internal teams (eg Centre Support and Conduct & Compliance) to continuously improve support to international training providers Implement a fully integrated support plan for all new international training providers and regularly monitor their effectiveness Manage the withdrawal of training providers in each country and actively suggest ways in which to reduce these Support those training providers who may be at risk of withdrawing from AAT by providing consistent advice and guidance at each stage of the process Monitor the quality and growth potential for all international training providers, acting on any opportunities for improvement

3 Qualifications Work collaboratively with & T to manage the accreditation of all AAT qualifications in international markets Be responsible for the relevance of AAT qualifications in international markets, making innovative recommendations for adapting units and versions of the qualifications where appropriate. Work closely with the Global team to establish ways in which to increase revenue from all qualifications Communications Work with internal teams to ensure processes and communications are relevant and appropriate for international audiences Work with internal teams establish methods which will increase progression rates to maximise revenue from existing markets Work with internal teams to reduce student lapsing, including monitoring the reasons for this and making suggestions for improvements. Work with internal teams on managing effective communications to students across all AAT s qualifications. Raise the profile and understanding of the work of the Global team, including identification and acting on the needs of International customers Accountability Provide regular insight reports on activity and progress to identify trends and recommend any actions based on the findings Customer centricity Develop friendly, positive and supportive relationships with external and internal customers, and to provide them with excellent service. Actively to learn from customer feedback, comments and suggestions, including complaints, to review and improve existing processes, and by doing so to anticipate other customers needs. To communicate this knowledge to relevant colleagues. Meet and exceed teams customer service standards. Understand situations from the customers perspective so that appropriate and relevant solutions can be identified. Corporate social responsibility Apply the principles of the CSR policy in your daily role, particularly reduce-reuse-recycle. Adhere to AAT s responsible business practices, such as high standards of governance, raising employment standards for employees and forming trade and community partnerships with appropriate organisations. General Carry out any other duties as may reasonably be requested by the line manager. Work in such a way as to minimise the risks to the information technology environment safely, securely and confidently. Have regard for your own actions and those of others in the interests of safety. Contribute to the tidiness of the office. This job description does not form part of your contract of employment.

4 Person specification Area Description ssential or desirable Knowledge Understanding of training market for organisations and training providers D ducation and training sector Comprehensive knowledge of AAT Products and services Skills Proven Account Management skills D xcellent IT skills including experience with the full MD Office package Good written and presentation skills Strong project management skills Strong negotiating and influencing skills Commercial approach Ability to establish effective working relationships with clients and internal contacts xperience Background within the education and training sector Proven experience working within an International Market 1-2 years of working an Account Management role or equivalent relevant experience Aptitude Customer centricity strong customer focus Ability to recognise opportunities and risks with accounts, and act accordingly Ability to share market and competitor intelligence ducation Degree or equivalent D Personal qualities A self-starter with the ability to organise own work and keep to tight and conflicting deadlines Naturally inquisitive and confident to ask questions Strong interpersonal skills with a collaborative working style Can do attitude, upbeat and positive Proactive with the initiative to implement improvements Ability to take ownership and responsibility Professional approach to work and to dealing with customers D D

5 Summary terms and conditions Working hours: Annual leave: Flexi time: Life assurance: Pension: Income protection: Other: Location: Notes: 35 hours per week. 25 days and statutory bank holidays plus two discretionary days for Christmas (office shuts between Christmas and New Year). we operate a flexible working system. four times annual salary. AAT comply with its obligations and duties under auto-enrolment legislation in accordance with the Pensions Act The current qualifying arrangement for auto-enrolment purposes is AAT's Group Personal Pension Scheme. If you chose to increase your contribution AAT will contribute up to a maximum of 10.15%. Further details would be given on joining the organisation. income protection is offered subject to terms of the policy. company sick pay scheme season ticket loan after completion of probationary period enhanced maternity, paternity and dependency leave provisions subsidised social events. 140 Aldersgate St, London, C1A 4HY this post will be subject to background checks. A full statement of the main terms and conditions of employment will be supplied with any formal offer of employment. The above information may be helpful to applicants as a guide but should not be treated as a substitute for a full contract. Our vision To ensure AAT reaches the heart of every business. To achieve our vision, we will: grow expanding our core membership by increasing recognition, creating demand, and maintaining a strong and valued relationship with members innovate embrace the possibilities of change and development to be ahead of the game diversify attracting people beyond our core membership, with new AAT products and services stay financially secure managing our resources efficiently and effectively and investing wisely to continue to develop and progress. How to apply To apply for this hot opportunity please send a CV and covering letter to jobs@aat.org.uk Closing date: 4 September :00 HR contact details t: (answerphone) e: jobs@aat.org.uk w: aat.org.uk/careers