Senior Systems Engineer Job Description

Transcription

1 Job Description

2 Responsible to: Accountable to: IT Infrastructure Manager Head of IT Services Overall Purpose The design and transition of core infrastructure systems services to within both academic and professional departments. To provide technical ownership and leadership within specific area of expertise Principal Duties and Responsibilities Responsible for the delivery and ownership of infrastructure services within the agreed service levels and providing assistance within operational level agreements Responsible for providing technical expertise regarding the IT infrastructure as well as the technical aspects of design, transition, operation Responsible for the continual improving of services along with the developing of skills required to operate the IT infrastructure Responsible for components required to provide IT infrastructure services along with documentation of configurable items, knowledge, and other associations Responsible for providing escalated 3rd level support as required for solving an Incident or Problem with the aim is to restore as quickly as possible Responsible for ensuring that infrastructure service processes within design, and continual improvement are fit for purpose Generic Duties and Responsibilities To provide communication of solutions in different formats that translate to management and other personal To demonstrate ownership and leadership with related projects, incidents, problems being able at times to work alone, within or across teams To provide project management and business relationship support with customer service level requirements and solutions To be aware of new technologies and methods that align with overall strategy which provide solutions that demonstrate business value Page 1

3 To identify trends and potential problems providing initiative proactive solutions ensuring business continuity and capacity To continuously develop both technical and personal skills required within role and assist with development of other junior staff. To undertake other committee roles, responsibilities and tasks as reasonably requested by line management. To deputise in event of absence of line manager when requested by senior line management. Responsible and accountable for ensuring all employment legislative requirements are adhered including equality, diversity and health and safety issues Responsible for all activities and actions in accordance with departmental standards, process and procedures. The job description may be altered at any time in line with the level of the post to meet changing requirements, but only in full consultation with the post holder. Page 2

4 Person Specification Please ensure that your application statement provides clear and specific examples to illustrate how you meet each essential criterion. Applicants that fail to do so will not be shortlisted. Criteria Qualifications Please see Key below Essential / Desirable Assessment Methods 1 Currently achieving a 2012 Server or Office 365 MCP Certification E A 2 MCSA Server or Office Certified D A 3 Citrix Certification D A 4 ITIL Foundation Certified D A Skills, Knowledge and Experience 5 Knowledge or experience of ITIL service design and transition processes E A/I 6 Knowledge or experience of project management processes D A/I 7 Experience of WAN, LAN, WLAN, VLANs, VOIP configuration E A/I In depth experience of 2 of the listed system architecture technologies; 8 Windows Server 2012 (AD) Hypervisor (VMWare or Hyper-V) Server and Storage Hardware Office 365 (Exchange) Office 365 (Skype for Business) System Centre 2012 E A/I 9 Experience of Linux and Unix Systems D A/I 10 Experience of technical project ownership and delivery E A/I 11 Experience of applying architectural design within an ITIL framework E A/I 12 Experience of undertaking operational activities such as support E A/I Personal Qualities 14 Excellent interpersonal skills with peers and key stakeholders E A/I 15 Self-motivated an able to work on own initiative E A/I Page 3

5 16 Demonstrates self-motivation for self-improvement and development E A/I 17 Demonstrates learning of new technology and methods E A/I 18 Excellent customer service skills with both student and staff requirements E A/I 19 Good written skills sufficient to produce all types of documentation E A/I 20 Good communication and presentation skills E A/I 21 Able to work collaboratively within the wider IT department E A/I 22 Ability to adapt to organisational change E A/I 23 Part of a shift/on Call rota basis to support the resolution of incidents E I (E) Essential (D) Desirable (A) Application (I) Interview (T) Test (P) Presentation Page 4

6 Terms and Conditions of Employment Job Title: Duration: Hours: Salary: Work Base: Pension: Holidays: 18 Months - FTC Full time: 37 hours per week Grade 7: 33,518-37,706 per annum, market supplement may also be applicable Park Campus or any of the University of Northampton premises as required Eligible to join the Local Government Pension 23 days per annum plus 5 days after 5 years continuous service plus Bank Holidays and Closed days. Notice period: 2 months Probationary period: 12 months Additional Points to Note Applicants are required to provide two referees who can give an opinion on academic and/or professional work experience. Successful applicants are required to provide any stated/required qualifications and evidence of any memberships to professional bodies. Applicants must provide evidence of their right to work in the UK in accordance with the Asylum and Immigration Act 1996 and Immigration Asylum and Nationality Act The starting salary for all new appointments and internal promotions will normally be at the minimum point of the grade Should you be shortlisted to attend an interview the University will not reimburse you for any expenses incurred. Page 5