Recruitment Pack Foster Scheme Coordinator Battersea Dogs & Cats Home

Transcription

1 Recruitment Pack Foster Scheme Coordinator Battersea Dogs & Cats Home

2 Dear Applicant, Thank you for requesting further information for our Foster Scheme Coordinator vacancy (Ref BDCH876). Please find enclosed the below information which you should read thoroughly before starting your application: A full job description & person specification Additional information Closing date: Sunday 2 nd July 2017 Interview date: Wednesday 19 th July 2017 If you do not hear from us within 2 weeks of the closing date, please assume you were unsuccessful on this occasion. Please note that we reserve the right to close this post early, should we receive a high volume of applications. Thank you for your interest in working for Battersea Dogs & Cats Home. The HR Team jobs@battersea.org.uk

3 Job Description Job Title: Foster Scheme Coordinator Hours: 35 per week Responsible To: Fostering Manager Works With/Key Contact: Head of Volunteering and Fostering, Fostering Team, Operations Managers, Clinic, Fosterers. Location: London Duration: Permanent Responsible For: N/A Salary: 22,850 per annum Established in 1860, Battersea Dogs & Cats Home aims aim to never turn away a dog or cat in need of our help, caring for them until their owners or loving new homes can be found, no matter how long it takes. We are champions for, and supporters of, vulnerable dogs and cats, determined to create lasting changes for animals in our society. We currently operate from three centres in Battersea London, Old Windsor in Berkshire and Brands Hatch in Kent. Every year, we care for over 7,000 dogs and cats. The Foster Coordinator role is a key role in the Operations Directorate, whose purpose is to guide the journey that every cat and dog takes when they come in to the Home. From reception to intake to assessment to rehoming our staff and volunteers are trained to deliver the very best standards in animal welfare. Volunteers work in a wide range of roles across the Home, including kennel and cattery support, office duties, fundraising, representing the Home at events and working with local schools and community centres to educate the public about responsible pet ownership. The volunteer team has grown significantly over the past few years to over 1,000 volunteers working across our three sites, who last year dedicated over 91,000 hours to the Home. We are looking to further increase both the number of volunteers and the diversity and quality of work that they carry out, across all departments in the Home. Our volunteers play a fundamental role in the Home s continued success, and we want to ensure that they are valued and motivated, with the Volunteer service fully embedded and integrated into the fabric of the Home. Main Purpose of the Role To coordinate the Home s foster scheme, working in conjunction with the Operations and Clinic Departments, to source temporary homes for dogs and cats identified as requiring time away from the Home. Overall Objectives Maximise further growth impact and development of the Foster Scheme and the engagement and retention of our fosterers through the implementation of the Volunteer strategy for the Home. To provide guidance and support to existing and potential fosterers including managing their expectations To ensure that all the behavioural and medical needs of foster animals are met whilst on foster, sometimes dealing with contentious issues in a professional and sensitive manner.

4 Responsibilities Approx % of time Liaise with existing dog and cat foster carers coordinating dog and cat collections and dropoffs, obtaining feedback for use in dog and cat assessments, and addressing issues and 40% concerns as and when they arise. Manage and provide support for existing dog and cat fosterers; including medical and 20% behavioural advice, via relevant departments and ensure those medical/behavioural needs are met. Work with the Fostering Manager in relation to the recruitment and training of new foster 10% carers. Work with the fostering team across the sites to ensure that the best foster homes are 10% available for animals requiring foster. Work with the Rehoming and Clinic Teams to ensure that the animals in need of foster are 5% correctly prioritised. Work with the Communications team to ensure that foster animals are promoted for rehoming 5% whilst they are on foster. Record information and statistics accurately so they can be used in reports. 10% The above job description is intended to be an outline of the duties and responsibilities for this role. This is not an exhaustive list, and it is likely to change over time. You may be expected to undertake other duties that are commensurate with this role and grade. Decision Making and Accountabilities Decision Making The recruitment of fosterers For ensuring that animals are placed in suitable foster homes Accountability For stock/equipment given/used by fosterers For ensuring that foster carers understand the responsibilities within the fostering agreement Person Specification Essential Basic knowledge of dog and cat behaviour and animal welfare Knowledge and/or some experience of working with volunteers or within a voluntary environment Excellent communication skills; verbal, written and report writing Experience of working within a demanding customer service environment Experience of delivering high quality work with minimum supervision A flexible approach to managing and prioritising a high workload and multiple tasks Proven experience of working constructively and collaboratively with colleagues from different teams Experience of keeping up to date with and applying good practice in your role Experience of positively embracing and adapting to change Experience of suggesting and taking the initiative about new ways of working that have been successfully implemented

5 Experience of communicating clearly, with the ability to adapt your communication style for different groups Excellent written and spoken English IT literate with good experience of MS Office and other relevant IT systems as appropriate for the role Understanding of, and a commitment to the vision, mission and values of Battersea Dogs & Cats Home Able to travel to other sites and locations when needed Desirable Advanced knowledge of canine/feline behaviour and training Experience of working in an animal welfare charity Position in the team Director of Operations Head of Volunteering Volunteer Manager Fostering Manager Volunteer Coordinator x 4 Volunteer Resource Officer Foster Scheme Coordinator x 2 Fostering Scheme Administrator

6 General information The Home is an equal opportunities employer and all employees are actively encouraged to contribute to the promotion of diversity. All employees are required to act in accordance with their responsibilities under the Health & Safety at Work Act. Data protection We manage your personal data in accordance with the Data Protection Act By applying for this job you consent to our processing your data, including sensitive data (such as data relating to your health or criminal convictions), for this purpose. You have the right to ask for a copy of your information and to correct any inaccuracies. For more information please visit our website ( ) scroll to the bottom of the Homepage and click on Cookie and Privacy Policy. Working at Battersea Dogs & Cats Home Please note that all offers of employment require: References deemed satisfactory to the Home Medical clearance via our occupational health team Proof of eligibility to work in the UK All new employees to the Home will be subject to a probationary period. We are unable to allow staff to bring their own dogs with them to work. The Home offers our employees a wide range of benefits to reward them for the value that they bring to the Home. Please click here for more information. We look forward to receiving your application!

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