INTERNAL JOB VACANCIES. Contents. 8th May 2018

Transcription

1 INTERNAL JOB VACANCIES 8th May 2018 Contents Working for Guide Dogs... 2 Available roles... 3 Job Description: Ambassador & Celebrity Manager... 6 Job Description: Qualified Habilitation Specialist Job Description: Customer Care Administrator Job Description: Dog Care & Welfare Manager Job Description: Individual Giving Campaign Executive Job Description: Volunteer Coordinator Puppy Walking Job Description: Volunteer Coordinator Puppy Walking Job Description: Volunteer Coordinator Puppy Walking Job Description: Volunteer Coordinator Puppy Walking Job Description: Individual Giving Campaign Manager Job Description: Office Administrator (Business Support Coordinator) Job Description: Trainee Habilitation Specialist Job Description: Trainee Habilitation Specialist Job Description: Trainee Habilitation Specialist Job Description: Trainee Habilitation Specialist

2 Working for Guide Dogs If you want to work for an organisation that makes a real difference to the lives of people who are blind or partially sighted, Guide Dogs may have a great opportunity for you. We have more than 1,000 staff working across the UK in a wide range of roles, all motivated by knowing that, whatever their job, they are playing their part in helping our clients get around independently and safely. We welcome applications from all sections of the community and we actively encourage diversity. The skills and abilities that we are looking for are as diverse as the range of jobs we have to offer. We are committed to fostering talent and supporting the development of our current staff and registered volunteers. Please note, all vacancies close at midnight on the date specified. If you would like more information for any of the vacancies below, please call our Volunteering Office on CVs will not be accepted. Please continue to the next page for details of current vacancies. 2

3 Available roles Role Location Closing date Ambassador & Central Office 09/05/2018 Internal Celebrity Manager Ambassador & Central Office 09/05/2018 External Celebrity Manager Qualified Leeds 10/05/2018 Internal Habilitation Specialist Qualified Leeds 10/05/2018 External Habilitation Specialist Customer Care Central Office 18/05/2018 Internal Administrator Customer Care Central Office 18/05/2018 External Administrator Dog Care & Atherton 08/05/2018 External Welfare Manager Dog Care & Welfare Manager Atherton 08/05/2018 Internal Individual Giving Campaign Executive Individual Giving Campaign Executive Volunteer Coordinator Puppy Walking Volunteer Coordinator Puppy Walking Volunteer Coordinator Puppy Walking Central Office 08/05/2018 External Central Office 08/05/2018 Internal Atherton 10/05/2018 External Atherton 10/05/2018 Internal Leamington 10/05/2018 External 3

4 Volunteer Coordinator Puppy Walking Volunteer Coordinator Puppy Walking Volunteer Coordinator Puppy Walking Volunteer Coordinator Puppy Walking Volunteer Coordinator Puppy Walking Individual Giving Campaign Manager Individual Giving Campaign Manager Office Administrator (Business Support Coordinator) Office Administrator (Business Support Coordinator) Trainee Habilitation Specialist Trainee Habilitation Specialist Trainee Habilitation Specialist Leamington 10/05/2018 Internal Redbridge 10/05/2018 External Redbridge 10/05/2018 Internal Forfar 10/05/2018 External Forfar 10/05/2018 Internal Central Office 09/05/2018 External Central Office 09/05/2018 Internal National Breeding Centre National Breeding Centre 14/05/2018 Internal 14/05/2018 External Coventry 20/05/2018 Internal Coventry 20/05/2018 External Home Based (Geographical Area) 20/05/2018 Internal 4

5 Trainee Habilitation Specialist Trainee Habilitation Specialist Trainee Habilitation Specialist Trainee Habilitation Specialist Trainee Habilitation Specialist Home Based (Geographical Area) 20/05/2018 External Glasgow 20/05/2018 Internal Glasgow 20/05/2018 External Shrewsbury 20/05/2018 Internal Shrewsbury 20/05/2018 External For further details (including how to apply) for all external vacancies, please see our jobs board by clicking anywhere on this sentence. Thank you for your interest in working with Guide Dogs. Please see below for the job description and person specification for each of the internal roles listed above. The contents table at the top of this document will tell you the page number for each role. 5

6 Job Description: Ambassador & Celebrity Manager Vacancy Ambassador & Celebrity Manager Salary GBP 33,842 to 35,833 per annum Job Type Grade 5 Category Permanent- Full Time Closing Date 09/05/2018 Date Posted 20/04/2018 Reference Location Central Office Region South East General Information Job Title: Ambassador & Celebrity Manager Team: Communications Department: Communications and Campaigns Directorate: Marketing & Digital Job Location: Central Office Reports To: (Job Title) Marketing Communications Manager 6

7 Number of Direct Reports: N/A Number of Volunteer Reports: N/A Budgetary Responsibility in Pounds (if applicable): N/A Financial Targets (if applicable): N/A Matrix Reporting Lines To (if applicable): N/A Level of Disclosure Check Required and Related Workforce (if applicable): N/A Overall Purpose The Ambassador & Celebrity Manager will be expected to maintain and develop relationships with our existing celebrity ambassadors and supporters, as well as establishing appropriate new relationships. They will develop and implement a celebrity strategy to raise the profile of Guide Dogs, ensuring that all celebrity and ambassador support is informed by Guide Dogs values and meets the requirements of both individual projects and the wider communications and marketing strategy. The post also provides specialist strategic input and advice to other teams, contributes or where appropriate leads pitches for special projects, and seeks appropriate opportunities for celebrity-related business development and income generation. Key Accountabilities of the Role 7

8 Key Accountability 1 Research, develop and maintain celebrity support, including effective working relationships with agents, celebrities and their PAs. 2 Research, create and manage the development and growth of a robust prospect celebrity pipeline, enabling the organisation to have an active and warm celebrity pool to work with. Making sure that there is real potential within each proposed relationship and that the pool represents our diverse needs, for example it represents all industry sectors and all target media. 3 Advise teams throughout the organisation on how to mould viable and attractive opportunities for celebrities and ambassadors to support Guide Dogs. Including advising on the appropriateness of celebrities for specific audiences. 4 Proactively seek celebrity-related income-generating activities where appropriate, e.g. gameshows. 5 Work with the Communications Team to develop briefings for celebrities, ambassadors, photographers and journalists prior to their activity taking place, and attend events as key point of contact when appropriate. 6 Develop and maintain a thorough strategic after-care programme for celebrity supporters and ambassadors, including management of thanking routines and providing regular updates about our work and the difference they have made. 7 Maintain detailed accurate and up-to-date records of all celebrity and ambassador approaches and activity. 8 Create and develop a celebrity and ambassador strategy, clearly defining a supporter journey with definition of an ambassador as ultimate supporter. Take into account celebrity demands and priorities, while taking a long-term view of organisational requirements, in order to ensure the best overall outcome for both the celebrity and the charity. 8 % of time 10% 10% 5% 5% 5% 20% 5% 20%

9 9 Act as an organisation-wide specialist adviser, participating in project teams and working groups as appropriate. Manage key partnerships and projects to be an active member of the project management team, helping to manage expectations and agree viable goals which meet the aspirations of the project. 10 Take overall responsibility for ensuring the timely evaluation of and reporting on all celebrity and ambassador activity with Guide Dogs, contributing to wider project evaluations. 10% 5% Develop and report on meaningful key performance indicators for our work with celebrities and ambassadors. Seek and monitor feedback from celebrities and ambassadors about their activities with Guide Dogs. 11 Contribute to the annual planning and budgeting to provide strategic input to all project plans that involve celebrity or ambassador activity. 12 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 5% % All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 9

10 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies **HR will insert the relevant competencies for the role here, after the Job Description has been through evaluation. Please delete this statement after completion. Person Specification Factor Essential Desirable Values and See Values & Behaviours behaviours section above Job specific skills Previous relevant experience Excellent written and verbal communication skills. Highly developed influencing and persuasion skills. Excellent relationship management skills with a proven ability to negotiate difficult or delicate situations with celebrities and their agents. Proven success and substantial experience in celebrity liaison gained within an agency or media organisation. A thorough understanding of the way the media works at national, trade and consumer levels. 10 Ability to negotiate agreement on expectations and outcomes in an extremely busy environment with changing priorities. Proven ability to work successfully as a member of a number of different teams with varying agendas and objectives. Proven experience in developing and implementing successful celebrity / VIP activity in support of charity brand awareness, fundraising, service promotion or policy campaigns. Some fundraising experience is desirable. An understanding of the challenges of working in partnership with other

11 Knowledge Qualifications / Training Special requirements (such as travel /overnight stays) Dog friendly Highly developed knowledge of current celebrity agenda and a contacts book of a wide range of celebrities and opinion formers. Educated to degree level or equivalent A flexible approach with a willingness to work outside of core hours and away from home when required. Comfortable with dogs in the workplace/ office. organisations such as sponsors, partner charities or professional bodies An understanding of organisational branding issues and of the ways in which celebrity activity can reinforce an organisation s brand values. An understanding of the issues faced by people affected by sight loss when working with the media and an ability to meet their needs. Relevant professional qualification Eligibility to Proof of identity and work in UK eligibility to work in the UK Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with 11 From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours.

12 whom we work. We expect all of our employees and volunteers to demonstrate this commitment. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. **the following section is where you add your signature electronically. Please paste in your signature beneath the listed signatures and insert the date signed on the following line. Please also enter the grade of the post and the date this was evaluated below the relevant items listed at the end of the document. Please delete this statement after completion. GRADE OF POST: 5 DATE OF EVALUATION: 30 th November

13 Job Description: Qualified Habilitation Specialist Vacancy Qualified Habilitation Specialist Salary GBP 26,802 to 28,381 per annum Job Type Grade 4 Category Permanent- Full Time Closing Date 10/05/2018 Date Posted 20/04/2018 Reference Location Leeds Region Yorkshire and Humber General Information Job Title: Habilitation Specialist Team: Mobility Team Department: Service Delivery Directorate: Mobility Services Job Location: Reports To: 13

14 Service Delivery Manager or Senior Practitioner (CYP) Children & Young People Number of Direct Reports: None Number of Volunteer Reports: None Budgetary Responsibility in Pounds : None Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: Enhanced Children & Adults Atlantic Data Job Title: Habilitation Specialist Child Overall Purpose Deliver specialist habilitation (mobility and independence) services which support the Guide Dogs Family s strategic objectives and bring independence and freedom to blind and partially sighted children and young people. Provide assessment of need. 14

15 Have a technical understanding of the needs of Children & Young People in relation to the range of current products and services available from Guide Dogs Family and partner agencies with whom we work. Provide a staged delivery plan which is tailored to meet individual needs and expectations. Input and maintain records within given time frames and ensure our Data Protection policy is adhered too. Manage, supervise and support the training of trainee habilitation workers, habilitation assistants and as required the technical practice of other habilitation specialists in order to ensure Guide Dogs Family quality standards are maintained. Plan ongoing reviews of Children & Young People progress in relation to work programme objectives. Key Accountabilities of the Role Key Accountability 1 To assess the needs and capabilities of children and young people (CYP) with a visual impairment (VI) and produce appropriate training programmes and recommendations as required. 2 To plan, implement and review habilitation programmes for Children & Young People with Visual Impairments (including those with complex needs) according to specific needs and capabilities, by giving one to one individual instruction in school, home and community settings. 3 To provide advice, information and assistance to parents, carers and others in close contact with Children & Young People in order ensure reinforcement of % of time 15% 50% 5% 15

16 training programmes and to raise their awareness of visual impairment and resources available. 4 To deliver habilitation awareness training to parents/carers and professionals. 5 Participate in and, as necessary, organise extra curricula activities for Children & Young People with Visual Impairments as part of their habilitation training, including occasional residential events. 6 To conduct environmental accessibility audits of educational, recreational and work experience settings, and to provide recommendations to assist with the inclusion and safety of learners with sensory needs. 7 To write reports and keep records of Children & Young People progress during training in order to monitor service and identify further training needs. 8 To liaise and make regular contact with other relevant statutory and voluntary agencies in order to support the development of habilitation skills 9 Lead, inspire and mentor trainee staff to achieve agreed objectives within available resources. Provide technical and direct line supervision to a number of allocated habilitation specialitsts as required. 5% 5% 5% 5% 5% 5% 10 To maintain a healthy, safe and secure teaching and learning environment and to act in accordance with all relevant policies and procedures Guide Dogs Family and partner agencies. 11 Any other activities relevant to the role that will enable blind and partially sighted children and young people to become independent and mobile. 12 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 16 5%

17 All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Staff Members 1. Supports their team and colleagues 2. Works well with others across Guide Dogs Family 3. Is committed to quality and service 4. Understands how Guide Dogs Family operates and follows agreed procedures 5. Delivers their objectives and core activities as required 6. Takes responsibility for their own performance and development Person Specification Factor Essential Desirable 17

18 Values and behaviours Job specific skills See Values and Behaviours section above. Can evidence the ability to work safely with children and young people. Ability to work directly with children and young people and their parents/guardians to carry out effective habilitation programmes, including low vision training. Understanding of legislation relating to children and to disability Previous relevant experience Ability to liaise effectively with other professionals/agencies Assessment and planning skills Effective communication skills, verbal and written Knowledge of range of resources available to Children & Young People with visual impairment Knowledge of child development. Good organisational and administrative skills Experience of teaching mobility and independence skills to children and young people with a visual impairment in home, school and community settings. Experience of training or making presentations to groups Experience of working with children with complex needs 18

19 Knowledge Qualifications / Training Experience in sensory training Experience of carrying out access and environmental audits. Nationally recognised qualification in habilitation training for children and young people with visual impairment Trainee undertaking year 2 of the Habilitation and Disabilities of Sight Graduate Diploma IOE. Rehabilitation Officer Diploma/Certificate with relevant Children & Young People experience Both Mobility Officer and Technical Officer Certificates with relevant Children & Young People experience. Qualified teacher of visual impairment with a recognised mobility qualification. Will be expected to register with Habilitation VI UK professional body Able to demonstrate ability to meet the physical demands of the role. In the absence of a valid UK Driving License, you will be 19 Experience of working with pre-school children Six months post qualifying experience in statutory or voluntary sector Advanced Certificate in Education Working with Children with Visual Impairment Recent training related to either sensory impairment, Community Care practice, or working with children and families Children & Young People First Aid certificate

20 expected to demonstrate how you will fulfil this aspect of the role via alternative means. Will be required to work within a specified geographical area, which will involve travel to various locations. Prepared to work unsociable hours, including some overnight stays. Commitment to equal opportunities Special requirements (such as travel /overnight stays) No adverse Criminal Record Reliable. Self-reliant but will seek guidance appropriately. Ability to manage and prioritise a heavy workload Positive approach to selfdevelopment Handles problems calmly and sensitively Ability to work as part of a team and individually Integrity and confidentiality Comfortable with dogs in the workplace/office Dog friendly Comfortable with dogs in the workplace/ office. 20

21 Eligibility to Proof of identity and work in UK eligibility to work in the UK Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 4 DATE OF EVALUATION: 19 th February

22 Job Description: Customer Care Administrator Vacancy Customer Care Administrator Salary GBP 17,443 to 18,469 per annum Job Type Grade 2 Category Permanent- Full Time Closing Date 18/05/2018 Date Posted 23/04/2018 Reference Location Central Office Region South East General Information Job Title: Supporter Care Representative Team: Supporter Care Team Department: Supporter Care Directorate: Fundraising and Marketing Job Location: Central Office (Reading) Reports To: Supporter Care Supervisor Number of Direct Reports: None Number of Volunteer Reports: None 22

23 Budgetary Responsibility in Pounds (if applicable): n/a Financial Targets (if applicable): n/a Matrix Reporting Lines To (if applicable): n/a Level of Disclosure Check Required and Related Workforce (if applicable): n/a Overall Purpose As part of the fundraising directorate, the supporter care team is the first point of contact for new and existing supporters, as well as members of the public. We deal with a wide range of enquiries, from general information about our services or ways in which members of the public can support us, to dealing with more complex financial queries. Our supporter care representatives have an essential role to ensure that a first class customer focused service is delivered using a range of communication methods to ensure that where possible enquiries, donations and complaints are resolved at the first point of contact. The team interact with new and existing supporters, as well as members of the public mainly by phone and but also by post. They also maintain and update our supporter database to ensure that supporter records are kept up to date after each interaction. This is an extremely busy, fast paced environment and success is based on the ability to work independently, but also as a cohesive team to effectively solve problems in a timely, efficient way putting the customer at the heart of everything we do. Key Accountabilities of the Role Key Accountability % of time 23

24 1 Customer Service To answer all supporter and potential supporter queries by telephone, or letter. To ensure that the information given is accurate, up to date and reflects guide dogs values. Each supporter is responded to in a professional, non-judgemental manner and their contribution thanked as appropriate. Using own initiative, training and knowledge to answer queries. Researching and investigating possible solutions where the answer is not immediately known. Recording feedback and handling complaints in a supportive, non-confrontational manner in order to achieve high levels of supporter satisfaction. To work together as a team and proactively share knowledge and information to ensure a positive, customer focused working environment. 2 Maintaining accurate records (CRM) To set up and maintain supporter information on the fundraising database. Ensure all information is accurate and promptly updated. To update the supporters record after each interaction in a clear and concise way. To accurately record supporter donations and sponsor a puppy payment details. 3 Understanding policy and procedures To take responsibility for ensuring knowledge of current processes and procedures are up to date and well understood. To advise the supervisor immediately of any issues that affect the ability to follow a process or procedure including constructive feedback which may lead to improvements. 4 Personal and Professional development To attend and actively participate in team meetings. To continually self-reflect and maintain and develop own performance, identifying areas for improvement and/or setting challenging objectives for self-improvement. Making full use of the range of training modules available to staff Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 65% 25% 5% 5% 24

25 All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies 1 Supports their team and colleagues 2 Works well with others across Guide Dogs 3 Is committed to quality and service 4 Understands how Guide Dogs operates and follows agreed procedures 5 Delivers their objectives and core activities as required 6 Takes responsibility for their own performance and development Person Specification Factor Essential Desirable Values and See Values and Behaviours section above behaviours Job specific skills Demonstrable evidence of willingness and ability to deliver the highest standards of customer care. Strong communication and interpersonal skills (written and oral). A willingness to go over and above to ensure the very best service at all times. Confident telephone manner showing patience, empathy and listening skills. The ability to deal with more difficult conversations in a calm and nonjudgemental way. Able to multi-task, and prioritise own workload. 25

26 Previous relevant experience Knowledge Qualifications/ Training Special requirements (such as travel /overnight stays) Dog friendly Eligibility to work in UK Volunteering A willingness to work as part of a team to get the job done. Excellent standard of grammar and spelling and clarity of letter writing is essential. High degree of numeracy. Experience in administration within a Customer Service environment. Working to SLAs. Using a CRM system to record customer activity. Experience of taking payments/donations Accurate data entry skills. Microsoft software including Outlook, Word and Excel. Knowledge of Gift Aid and data protection. English and Maths qualification to GCSE at grade C or equivalent. Comfortable with dogs in the workplace/ office. Proof of identity and eligibility to work in the UK. Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Experience of charity sector From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. 26

27 Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. The post holder is required to carry out other such duties as may reasonably be commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role GRADE OF POST: 2 Last updated 15 th November

28 Job Description: Dog Care & Welfare Manager Vacancy Dog Care & Welfare Manager Salary GBP to per annum Job Type Grade 5 Category Permanent- Full Time Closing Date 08/05/2018 Date Posted 24/04/2018 Reference Location Atherton Region North West General Information Job Title: Dog Care and Welfare Manager (DCWM) Team: Dog Care & Welfare Team Department: Mobility Services Region Directorate: Mobility Services Job Location: Guide Dog Training School / National Breeding Centre Reports To: Head of Training School or Head of National Breeding Centre 28

29 Number of Direct Reports: based at the training schools and in the mobility teams Number of Volunteer Reports: None Budgetary Responsibility in Pounds : Plans, and manages an annual budget of 1,400, 000 Financial Targets: None Matrix Reporting Lines To: Service Director Canine Services Level of Disclosure Check Required and Related Workforce: None Overall Purpose To deliver a value for money dog care and welfare, rehoming and veterinary service, to all guide dog stock within the area, supporting volunteers and guide dog owners. Quality assure the standards of these services delivered regionally by maintaining a local overview of functionality at Guide Dog sites within the area. Ensure effective health surveillance of guide dog stock in the area in order to protect, inform and improve the health and welfare of stock and the breeding programme to, allocate resources to ensure the efficient management of all regional guide dog stock in kennels, at mobility teams and with customers and volunteers. To, develop and manage a team of staff to provide resources and services in line with Guide Dog policy. Deputises for the Head of Training Schools in their absence Key Accountabilities of the Role 29

30 Key Accountability 1 People: Leadership To actively role model and reinforce behaviours in line with Guide Dogs values and competencies whilst leading, inspiring and managing a cross functional team to deliver the agreed business plan. Coach and mentor staff in order to fully develop their skills and talents via personal development plans. Ensure every volunteer has a positive and rewarding experience with us Responsible for creating and reviewing resourcing plans to ensure that the training schools and mobilty teams are resourced appropriately with staff and volunteers to deliver the dog care,rehoming and veterinary service. Ensure positivity and wellbeing of the team is actively supported % of time 20% 2 Cost To manage expenditure within the region for dog costs including veterinary and medicine expenditure so that the dog care/veterinary services are delivered effectively and within budget to mobiliy service standards. Analyse and monitor monthly budgets Ensure that the dog care and rehoming teams operate in the most cost efficient manner. Manage relationships with regional veterinary providers to optimise service and cost efficiencies Support fundraising intiatives to support the sustainability and growth of services, in particular to support initiatives such as NAP, SAP and other funding opportunities 10% 3 Delivery and Quality Utilise local knowledge and expertise to deliver the regional provision of dog care, welfare and veterinary 30% 30

31 service to support the supply of guide dogs to meet the needs of the customer and provide ongoing support. Manage the health surveillance of the guide dog herd within the area. Providing accurate health data to identify major or patterns of health issues. Managing the Rehoming Officers to deliver the rehoming service of retired and withdrawn dogs into alternative careers or pet homes and manage the financial support offered to minimise the ongoing costs. Working with Heads of Training Schools and Mobility team managers responsible for identifying improvements in the customer journey to ensure services are delivered in good time Responsible for managing processes in line with organisational standards Improving the Quality and Delivery of services through stakeholder feedback and share to produce new, improved, standards 4 Communication Lead on all aspects of local stakeholder engagement, public relations and staff communications as well as utilising the skills within the team to: Build professional networks and collaborative partnerships to create, develop and maintain regional working relationships within the veterinary field and partner organisations in order to identify collaborative opportunities to improve the dog care, welfare, veterinary and rehoming service provision. Maintaining cohesive working relationships with other Mobility Services managers to ensure guide dog partnership production is supported by a quality dog care and welfare service. Be a spokesperson on behalf of Guide Dogs. Support on all aspects of stakeholder engagement, public relations and communications with regards dog care and welfare within local Mobility Team, Guide Dogs Training School and National Breeding Centre areas 20% 31

32 5 Continual Improvement. Promote a culture of continuous improvement within the team, utilising lean tools to capture and resolve day to day problems ( better for now ) and develop options and solutions for the future ( better forever ) Facilitates regular team meetings to improve staff wellbeing and the quality, delivery and cost of the dog care services Actively walk the floor with staff, meeting volunteers and customers and taking time to review how processes and ways of working impact customers through the experience of frontline staff; engage in problem solving with staff to improve based on this experience Seeks opportunities to learn from other teams and organisations, adopting and sharing best practices. Continually improve own knowledge. Ensures opportunities for improvement are listened to, communicated, acted upon and shared to produce new, improved standards. Ensuring the work environment is a safe and productive environment that encourages staff to work to their highest potentialmonitors veterinary treatment regimes to ensure that they are compatable with a breeding population. 6 Compliance Ensure that the whole team adheres to the organisations policies and procedures paying special attention to: risk management, health and safety, safeguarding, diversity, data protection, financial procedures amongst others. 10% 5% 7 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). 5% 32

33 All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies People Manager 1. Conducts themselves in a manner appropriate to a management role 2. Communicates effectively in different situations and at different levels 3. Manages individual and team performance to deliver results 4. Creates a team environment which promotes wellbeing and maximises personal effectiveness 5. Makes a contribution outside of their immediate team 6. Understands and applies policies and procedures appropriately Person Specification Factor Essential Desirable Values and See Values and Behaviours behaviours section above. 33

34 Job specific skills Previous relevant experience Knowledge Qualifications / Training Excellent organisational skills, working under pressure and to deadlines. Excellent time management and planning skills. Excellent interpersonal skills with the ability to inspire, motivate and collaborate with a range of stakeholders internally and externally. Proven track record in leading and performance managing a multi-skilled / multidiciplinary team of staff, to achieve all agreed KPIs and financial targets. Experience of introducing new initiatives/services. Comfortable and competent in communicating key organisational and departmental messages to a range of stakeholders including senior managers. An understanding of customer relations and meeting the needs of a variety of customers Essential to have knowledge of animal husbandry and welfare, and veterinary service provision. Computer literate with a good knowledge of Microsoft Office packages NVQ level 3 (or equivalent) in animal husbandry. Management qualification or equivalent relevant experience 34 A minimum of 6 months in post would be required to become fully proficient in the role Experience of managing a team staff across multiple locations Working with external service providers to deliver own objectives An understanding of the Visually Impaired sector A veterinary nursing qualification would be desirable

35 Special requirements (such as travel /overnight stays) Dog friendly Guide Dog s is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). Weekly travel within the area and some over night stays. Comfortable with dogs in the workplace/ office. N/A Eligibility to Proof of identity and work in UK eligibility to work in the UK Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All 35

36 employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 5 DATE OF EVALUATION: 20 th June

37 Job Description: Individual Giving Campaign Executive Vacancy Individual Giving Campaign Executive Salary GBP 21,042 to 22,281 per annum Job Type Grade 3 Category Fixed Term Contract- Full Time Closing Date 08/05/2018 Date Posted 24/04/2018 Reference Location Central Office Region South East General Information Job Title: Individual Giving Campaigns Executive Team: Product Team within Individual Giving Department: Individual Giving Directorate: Fundraising and Marketing Job Location: Central Office Reports To: Individual Giving Campaign Officer Number of Direct Reports: None Number of Volunteer Reports: None Budgetary Responsibility in Pounds : 37

38 Part of teams that manage expenditure budgets of up to 25 million and deliver up to 45million gross income into Guide Dogs. Financial Targets: None Matrix Reporting Lines To: None Level of Disclosure Check Required and Related Workforce: None Overall Purpose Assist the delivery of campaigns across acquisition and supporter development, delivering on time and budget, maximising the number of responses and value,under the guidance of the Individual Giving Campaign Officer. Key Accountabilities of the Role Key Accountability 1 To manage the day-to-day operations of specific campaigns and loyalty communications, delivering on time, to budget and maximising response and value. % of time 30% Making and implementing recommendations for improving results and processes. 2 Responsible for the day to day management of campaign and content creation. To include; writing briefs, sourcing case studies and images, writing copy, circulating artwork and content for approval, coordinating with external suppliers and managing the agreed campaign budget to ensure internal approval processes are complied with. Ensuring final sign-off is agreed with Line Manager prior to implementation. 30% 3 Raising purchase orders and managing invoices 5% 38

39 4 Maintain up to date and accurate files for all campaigns to enable historic tracking of the performance of each campaign to inform for future activity. 5 Undertake post campaign analysis, producing wrap up reports and making recommendations for campaign improvement. 6 Work with suppliers to ensure quality work is delivered, within the defined schedule and at a competitive cost. 7 Work with the Online team to ensure product specific content is regularly updated and digital elements are considered in all campaigns. 8 Work with other Guide Dogs teams to ensure the smooth delivery of activity, and to promote the team positively within the organisation. 10% 10% 5% 5% 5% 10 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies 39

40 Staff Members 1 Supports their team and colleagues 2 Works well with others across Guide Dogs 3 Is committed to quality and service 4 Understands how Guide Dogs operates and follows agreed procedures 5 Delivers their objectives and core activities as required 6 Takes responsibility for their own performance and development Person Specification Factor Essential Desirable Values and See Values and Behaviours behaviours section above. Job specific skills Previous relevant experience Knowledge Qualifications / Training Excellent organisation, communication and administration skills. Good attention to detail, highly literate and numerate. Strong analytical skills. Experience of working in a busy environment, with a variety of tasks to deliver. Direct Marketing and administration experience. Competent in Excel and Word and Microsoft Office. An understanding of administrative systems. 5 GCSE (or equivalent) passes. To include Grade C 40 Experience of working in the charity sector. Experience of working within a Direct Marketing team. Working with a number of different teams and/or suppliers. Understanding of the charity sector. Understanding of direct marketing principles and techniques. Competent in Power Point. Educated to degree or diploma level.

41 Special requirements (such as travel /overnight stays) Dog friendly or above in both Maths and English. Occasional UK travel, with very occasional overnight stays. Comfortable with dogs in the workplace/ office. A recognised marketing qualification. Eligibility to Proof of identity and work in UK eligibility to work in the UK Volunteering Guide Dogs is a volunteer led organisation and as such all staff are required to support volunteers in their roles. This may or may not mean the direct management of volunteers but will require all staff to play a supporting role. Safeguarding Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees and volunteers to demonstrate this commitment. From time to time you may be asked to support / volunteer your time at Guide Dogs events that take place outside of normal working hours. The post holder is required to carry out other such duties as may reasonably be required, commensurate with the grade of this post. All employees will be expected to excel in being customer centric, demonstrate advocacy for Guide Dogs at all times and be a fundraiser. This job profile is accurate as at the date shown below. In consultation with the post holder it is liable to variation by management to reflect or anticipate changes in or to the role. GRADE OF POST: 3 41

42 DATE OF EVALUATION: 30 th March 2015 DATE OF LAST REVIEW: 24th November

43 Job Description: Volunteer Coordinator Puppy Walking Vacancy Volunteer Coordinator - Puppy Walking Salary GBP to per annum Job Type Grade 3 Category Fixed Term Contract- Full Time Closing Date 10/05/2018 Date Posted 26/04/2018 Reference Location Atherton Region North West General Information Job Title: Volunteer Coordinator-Puppy Walking Team: Guide Dog Training School Department: Mobility Services Directorate: Mobility Services Job Location: Regional Reports To: Head of Training School Number of Direct Reports: 43

44 0 Number of Volunteer Reports: Responsible for a variable number of puppy walking applicants as they progress through the recruitment process Budgetary Responsibility in Pounds: 0 Financial Targets: 0 Matrix Reporting Lines To: 0 Level of Disclosure Check Required and Related Workforce: None Overall Purpose To provide non-technical volunteer support and management for the Puppy Walking team across a geographical region. Work in conjunction with Puppy Walking staff to ensure sufficient volunteer resource to support Puppy Walking across the whole region in line with national strategy and local regional plans. Responsible for administrative tasks and coordination of training and engagement with Puppy Walkers across the region which enables technical staff to have enhanced reach in supporting volunteers raising our puppies to ensure quality and success. Key Accountabilities of the Role Key Accountability 1 Recruitment of volunteers: 44

45 In partnership with Volunteer Consultants, plan and execute targeted volunteer recruitment activities to ensure consistent, sustainable supply of Puppy Walking Volunteers in areas identified by Puppy Training Supervisors, in line with national strategy and local team plans and requirements. To carry out pre-screening of applicants to ensure they can meet the essential requirements of the role prior to their progression to face to face interview and assessment. Coordinate with the Volunteering Office to ensure that necessary references and criminal disclosure checks are completed in a timely and supporting the applicant through the process. Responsible for ensuring that databases are kept up to date. 2 Training and Support: Coordinate and provide induction training and non-technical support to and existing Volunteer Puppy Walkers. In partnership with Puppy Training Supervisors, booking and coordination of puppy classes ensuring all necessary resources are in place. 3 Volunteer Engagement: Support new volunteers awaiting placement with a puppy providing information and enabling and encouraging peer support. Organise volunteer engagement and recognition events across the region working in partnership with other teams in the region. 4 Support Income Generation: Support Name a Puppy processes, ensuring sponsor visits take place and Pupdate communication is completed within timeframes Support Community Fundraising events by engaging with volunteers to encourage their support and attendance to enhance to income generation 5 Non-Technical Volunteer support and management: In partnership with Puppy Training staff, support with a range of nontechnical processes such as; Coordination of short term boarding homes for pups Accident and incident investigation 45

46 Pre-puppy placement activities Ensuring all data is accurate and timely 6 Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). All employees will be expected to comply with Guide Dogs terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations. Values and Behaviours All staff are expected to demonstrate Guide Dogs Values, the beliefs that guide the entire organisation. 1 Dedicated to superior quality 2 Always trustworthy 3 Inclusive and embracing 4 Customer focused 5 Maximising impact 6 Passionate and determined Competencies Person Specification Factor Essential Desirable Values and See Values and Behaviours behaviours section above Job specific skills Proven ability to manage and motivate staff and volunteers. Demonstrates effective planning and organisational skills. Proven ability to influence and persuade at all levels. 46