POSITION DESCRIPTION Community Visitor Scheme, Program Coordinator. CVS Program Coordinator

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1 Job Title: Reports To: Responsible For: Position Purpose: CVS Program Coordinator Manager, CVS To recruit, train and support CVS volunteers. To maintain a positive relationship with Aged Care Homes and Home Care Package providers and ensure matches between volunteers and care recipients enhance the life of the recipient. The Community Visitor Scheme (CVS) is auspiced by Multiple Sclerosis Limited (MSL) and funded by the Australian Government. The aim of the CVS is to enhance the quality of life for older people living in Aged Care Homes and in their own residence receiving a Home Care Package. The objective of the CVS is to recruit volunteers who are matched to residents and make regular, at least fortnightly, visits either on a one-to-one basis or in some areas visiting a group of residents. The development of the friendship provides an opportunity for the residents to feel a continued sense of belonging with their local community The Program Coordinator, Community Visitors Scheme is responsible for: - Effectively and efficiently coordinating the Community Visitors Scheme Program across specified area, in accordance with the business plan, the Department of Social Services guidelines and organisational policies and procedures - Volunteer coordination including recruitment, training, recognition and ongoing support. Key Challenges Key Result Areas Retention of volunteers. Receiving referrals from Aged Care Homes. Meeting DSS requirements around recipients with special needs. Organisational Support Relationship management Administration Values 1

2 A. ORGANISATION DIMENSIONS B. JOB REQUIREMENTS GM, Service Innovation Manager, CVS CVS Program Coordinator Key Result Area 1 Organisational Support Key Tasks: Implement and maintain an efficient and effective CVS Program for designated area in accordance with the business plan, the Department of Social Services guidelines and organisational policies and procedures. In conjunction with your Manager, and in consultation with relevant stakeholders, review and evaluate the effectiveness and efficiency of the CVS program within the designated region, identify opportunities for improvement (or new initiatives), and implement agreed follow up actions to ensure the program continues to meet the needs of stakeholders. Ensure self-management principles are incorporated into all work practices and service delivery where applicable. Ensure the needs of residents from Culturally & Linguistically Diverse (CALD) backgrounds are met as identified Participate in risk analysis and the implementation of risk minimisation strategies. Maintain quality standards and systems and participate in Continuous Quality Improvement activities, including identifying opportunities for Job holder is successful when: The number of designated funded matches is achieved. Database is kept up to date A positive working relationship is maintained with Aged Care Homes and Home Care Package providers 2

3 improvement and promoting recommendations for improvement to the CVS Manager. Key Result Area 2 Relationship Management Key Tasks: Initiate and maintain regular contact with the Aged Care Homes contact person(s) and residents to determine the appropriateness and quality of the match. Undertake an annual review with the Aged Care Homes contact person regarding satisfaction with the CVS Promote, raise awareness and educate internal and external stakeholders on all aspects of the program to increase awareness, participation and encourage recruitment of new volunteers Develop and actively maintain effective and mutually beneficial partnerships, networks and relationships in order to support the work of MSL and the CVS program. Work as a collaborative and supportive team member. Job holder is successful when: A high level of rapport and strong relationships are established with ACH, Home Care Package providers and all other key stakeholders MS CVS is well known within region covered. Key Result Area 3 Administration Key Tasks: Coordinate volunteers following National Best Practise standards and MSL and CVS policies and processes, including on-boarding volunteers, on-going support, training and recognition, ensuring funded number of matches per region is maintained and residents are matched appropriately with community visitors to the satisfaction of both parties. Job holder is successful when: Volunteers are recruited in a timely manner Volunteer satisfaction and retention is high Volunteer recognition is accurate and awarded as appropriate. Strategic needs are met within agreed program objectives. 3

4 Ensure that accurate data, information and statistics are collected and maintained, including maintaining all aspects of the CVS database. Undertake accurate and timely reporting and analysis as required. o Maintain personal competency consistent with the competency standards for this position. Uphold privacy and confidentiality requirements in accordance with legislation, policies and procedures. Attend all mandatory training and education and participate in meetings as requested. Where applicable, ensure own work practices are compliant with Disability Standards appropriate to your state or territory. C. PURPOSE AND VALUES REQUIREMENTS Key result Area 4 Values Key Values: Actively support Multiple Sclerosis Limited s purpose, values and strategic vision Operate in line with Multiple Sclerosis Limited s policies, procedures and practices Promote and work within Multiple Sclerosis Limited s Services Innovation delivery principles Operate in line with CVS policies, procedures, guidelines and objectives Positively and constructively represent the organisation to external contacts at all opportunities Behave in a way that contributes to a workplace that is free of discrimination, harassment and bullying behaviour at all times Help ensure the health, safety and welfare of self and co-workers Follow all reasonable directions given by the organisation Support and empower co-workers Support, promote and show sensitivity to diversity in the work place Actively support MS Australia s Reconciliation Action Plan Job Holder is successful when: Values are adhered to and demonstrated in daily practice Values form an integral part of the way employees conduct their presence in the workplace 4

5 Decisions are in alignment with MSL s strategic direction. D. Selection Criteria Essential: Good understanding of the Aged Care sector Experience in coordinating a volunteer program and managing all aspects of volunteer involvement Strong interpersonal, verbal and written communication skills. Demonstrated ability to work autonomously as well as in a team. Organisational, planning and time management skills. Attention to detail. Proven ability to take initiative and identify continuous improvement opportunities Ability to network and develop effective working relationships Demonstrated ability to achieve results through strong influence and consultative skills. Proven ability to adapt style and approach to suit varying situations. High levels of computer literacy in using a range of Microsoft Office computer packages Current Driver s Licence Desirable: Certificate IV in workplace and assessment training Certificate IV or higher in any Aged Care, Community Services or Volunteer Program Coordination (or relevant experience). E. APPROVAL Manager s Name: Approval date Employee Acknowledgement signature date 5

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