Employee name: Mandatory Organisational Competencies Personal Competencies Job Competencies

Transcription

1 MERCY PUBLIC HOSPITALS INC POSITION DESCRIPTION Core Mercy Values: Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork Position title: Entity/Group: Business Unit/Department: Position reports to: Maternity Services Werribee Mercy Hospital Manager, Patient Services Employee name: Position Purpose: Qualifications: Resource management: The provides an integral role in the functioning of Maternity Services. To provide administrative support and participate in all general clerical and receptionist duties and other activities as determined by the Manager Patient Services Experience with admission and discharge procedures Experience with Patient Management Systems (ipm) Advanced Word Processing & Data Entry skills including Word and Excel Ability to adapt easily to changed work environments and priorities Excellent communication skills Completion of or willingness to complete a medical terminology course Annual Operating Expenditure: Annual Capital Expenditure: Mandatory Organisational Competencies Personal Competencies Job Competencies

2 Orientation (on commencement). Commitment to the Mercy values. Comply with the requirements of the annual organisational mandatory and role related competencies policy and procedure. Diversity & Equity (annual). Emergency Procedures (annual). Work Health & Safety (annual). Infection Control (annual). Demonstrated ability to build relationships with people at all levels. Excellent interpersonal and effective communication skills. Understanding of and commitment to customer focused service. Ability to maintain confidentiality and uphold patient/staff privacy. Operate with a high level of integrity and professionalism. Ability to work unsupervised and work effectively in a team. Reliable, flexible and display positive manner to change. Be pro-active and show initiative. Generic Requirements Act professionally and in accordance with the Mercy Health Code of Conduct Maintain clinical registration (where applicable) Participate in annual performance development review (PDR) process Knowledge and understanding of communication skills with customers and staff to ensure smooth operation of units. Maintaining patient confidentiality. Participate in a pro-active manner to change. Key Result Areas Key Activities Standard Measures Ensure the values of Mercy Health are incorporated into daily work practices. Demonstrates and upholds the Values and Mission of Mercy Health. Shows compassion and provides support to colleagues and patients. Consistently shows respect and values each person s dignity. Seeks opportunities to be innovative for improvement. Communicates openly and honestly as an effective team member. Demonstrates an Maintain a safe environment for Risk controls implemented.

3 Key Result Areas Key Activities Standard Measures understanding of individual responsibility for safety, quality & risk and participates in organisational quality and safety initiatives. Clerical Support/Customer Service o Responsible for the provision of administration and clerical support for Maternity Services and Special Care Nursery. o Meeting and greeting patients/visitors upon arrival and responding to their enquiries/needs. patients/self/colleagues and members of the public. Escalate concerns regarding safety, quality & risk to an appropriate staff member. Participate in evaluation and continuous improvement and clinical indicator processes. Demonstrate the principles of Person Centred Care: o Respect & Dignity o Information Sharing o Participation o Collaboration Admission and Discharge process of patients on ipm for Maternity Services and Special Care Nursery. Answering phone calls in an appropriate manner and within timeframe, dealing with customer enquires and directing traffic flow. Display professional and courteous approach to all visitors/patients, (including those from diverse cultural groups and those with disabilities) and Mercy Health Staff. Display a high level of customer service at all times and keep self informed with customer service/telephone protocols as determined by Manager Patient Services. Allocating Clinic appointments and fulfilling VINAH requirements. Meet monthly reporting requirements. Ordinary Stationary and relevant Forms through online system. Compiling Medical Records. Filing. Incident/s reported as soon as practicable. Undertake incident investigations. Orientation completed. Training up to date. Accreditation outcomes. Patient satisfaction and experience survey results. Participate in implementation and delivery of annual quality plan and business plan. Is capable of working semi-autonomously and prioritising work within established guidelines and procedures. All duties are completed within agreed timeframes. Patients and Visitors are acknowledged and greeted professionally upon arrival. Keying and filing accuracy. Upholds the rights and privacy of patients and their families. Communicates information effectively. Minimal customer complaints.

4 Key Result Areas Key Activities Standard Measures All other duties as defined within this classification. Complete sending of statutory legal documentations to the relevant organisations. Communication o Ensure effective lines of communication are maintained both internally and with external facilities. Organisational Responsibilities o Ensure achievement of organisations objectives. Education and Professional Development. Act as a role model in the adoption of service focus for both internal and external customers. Promote and have pro-active approach to verbal and written communication. Initiate and maintain relevant documentation. Establish and maintain effective communication channels with all staff. Appropriate use of equipment and supplies. Adhere to budget requirements and seek innovative ways to stay under budget. Assist and work with organisational requirements and be flexible and prepared to assist in other areas. Share knowledge, skills and resources with team members and implement new knowledge effectively. Attendance at appropriate education sessions. Attend relevant meetings. Effective communication is used at all times within external and internal stakeholders. All appropriate parties are informed of necessary information at all times. Awareness of the need to evaluate established systems and processes regularly. Awareness of budget and organisational requirements. Demonstrated commitment to own professional development by seeking new experience, knowledge and improve processes for Maternity services and Special Care Nursery. Attendance at specific unit meetings as determined by ANUM or NUM. Attendance at appropriate education sessions. Employee s Signature: Print Name:

5 Manager Signature: Print Name: