JOB DESCRIPTION and PERFORMANCE COMPETENCIES

Transcription

1 Position: Job Search Advisor JOB DESCRIPTION and PERFORMANCE COMPETENCIES Reporting Structure: Reports Directly to Team Leader Education/Experience Bachelor s degree in a related social science field and/or training or certification in employment or career counselling and/or equivalent years experience Extensive experience of working with diverse client populations (i.e. youth, Aboriginal, disability, multi-barriered, culturally disadvantaged and older workers) Experience in coaching, tutoring or teaching considered an asset Extensive facilitation skills Experience designing and developing curriculum and instructional materials an asset Experience working on government employment contracts considered an asset Knowledge Knowledge of job search strategies, tools, techniques and methodology Extensive knowledge of local and provincial labour market and business community/employer needs Comprehensive understanding of EPBC program mandate Knowledge of employment service providers Knowledge of training and educational programming and entrance requirements Knowledge of community referral agencies Knowledge of Community Futures North Okanagan structure and services Knowledge of small business development Self employment and business development skills considered an asset Technical Skills Advanced skills in: Microsoft Windows Operating Systems Microsoft Word / Excel / Access Microsoft Office Scheduler Microsoft Outlook Keyboarding Technical/business writing Data entry Industry file management systems

2 Skills Demonstrated ability to provide excellent client centred services Demonstrated ability to multitask Strong research skills Able to assist clients to use and interpret self directed career and vocational assessments Ability to analyze and evaluate the quality of service being delivered to clients Ability to manage difficult situations in a respectful, professional manner Personal Attributes Demonstrated ability to listen and reflect empathy to another individual without judgement or offering unsolicited advice Ability to cope effectively with a high level of demands and service expectations Demonstrates a high level of emotional intelligence and a high tolerance for ambiguity Excellent interpersonal, communication and presentation skills, both written and verbal Results oriented and oriented to continuous improvement Teachable, curious and open to learning new ways of thinking and executing tasks Outgoing, friendly and approachable demeanor Proven ability to prioritize and adapt Time management skills to allow for effective multitasking Ability to work effectively in a fast-paced environment Proactive with strong organizational skills Excellent attention for detail and accurate documentation for work conducted Strong work ethic and desire to be successful Ability to work in a dynamic, team atmosphere Respect for and strong adherence to policies and procedures Ability to abide by confidentiality and privacy protocols

3 KEY DUTIES AND ACTIVITIES: General Become familiar with and knowledgeable of the mission, values, priority structure, guidelines, operational plan, and processes of programming at Community Futures North Okanagan Maintain strong knowledge of other programs and funding sources available to clients Maintain strong working knowledge of Ministry Policy, service eligibility and processes Conduct all activities according to Personnel and Administration Policies Ensure areas of responsibility are in compliance with all policies including privacy, health and safety, IT, confidentiality etc. Follow a code of ethics and standard of service delivery required by industry, funders and Community Futures North Okanagan Follow procedures and utilize all appropriate documents associated with areas of responsibility Maintain skill levels for delivering services appropriate to expertise, training and experience Initiate and participate in program ideas, design, and development processes Work with the team members in prioritizing and completing tasks Reception Greet clients and assist in navigation to appropriate service entry points and offices Assist clients with reviewing and completing forms, providing direction and/or general information with regards to services and policies Book client appointments within contract time requirements Work with administration to set up and manage workshop participant lists Answer enquiries (in-person, telephone and ) in a timely and client centered manner according to contract requirements Fax, scan and photocopy all documents for clients and staff including documents, workshop manuals, resource handouts and all other documents in the resource centre Complete opening/closing procedures each day according to applicable instructions and policies Monitor the functioning of the centre and provide appropriate conflict resolution/motivation for participants Refer difficult or unusual situations to management in a timely manner Administration Draft, type and edit a variety of documents, presentation material and newsletters from rough drafts or general instructions Design and produce documentation including program forms, manuals, brochures and other documents required Maintain office equipment including loading paper, removing paper jams, cleaning glass and changing toner cartridges Verify information to ensure completeness and accuracy of information submitted on forms, reports, etc., and prepare document files Generate reports and verify the accuracy of entered information, correcting errors and/or omissions Conduct research to maintain up-to-date and relevant resource materials in centre

4 Manage client and service files (computer and physical), organize/maintain all information and records, and keep such records confidential Conduct privacy and other control audits related to position duties as required Generate month-end and year-end reports Job Search Assistance: Provide orientation and navigation services to clients eligible for self serve services Provide preliminary needs assessment to clients to determine eligibility for additional financial supports, employability workshops, and case management Assist clients in establishing a Unique Identifier in order to access non-case managed client services Determine appropriate service entry point and where appropriate specialized case management for clients requiring case management services Source out and maintain a system for posting job opportunities for clients Maintain a directory of community services and supports for clients. Assist clients in accessing supports when necessary Assist clients to prepare job search documents i.e. resume, cover letter, applications Source out and maintain current, relevant and useful employment-related resource materials, information and tools to assist clients in their job search and employment preparation activities Assist clients to utilize job search technology (e.g. photocopier, fax machine etc.) Help clients in locating, understanding and using LMI to support them in job search, as well as in employment, training and career decision making Support clients in accessing, using and interpreting self directed career and vocational assessment tools Assess participant s progress, accomplishments, and difficulties to make appropriate assessment with respect to employment assistance needs Assist non-case managed apprenticeship clients in filling out applications for financial support Where appropriate assess for eligibility and administer Essential Employment-related Financial Supports for Job Search and Job Start Curriculum Development Design, develop and manage all curriculum materials based on selected services approved for workshop Develop activities to meet approved lesson and curriculum plans Ensure course alignment between course outcomes/goals, delivery of instruction, and the assessment and evaluation of learning Utilize clear language and levels to reflect participant learning styles and needs (e.g. literacy levels) Research subject matter, techniques and resources appropriate to support participant learning Create, select, use and justify media, technology and tools for their various teaching and learning environments Ensure all copyright laws are respected in materials utilized Plan, construct and use assessment instruments that are appropriate and ethical to their teaching context Evaluate all aspects of curriculum on a regular basis to ensure current labour market and best practices for selected topic areas are incorporated

5 Ensure proper logo and funder acknowledgement are used Facilitation Deliver activities appropriate to approved lesson plans and curriculum Deliver activities in a manner that enables participants to be more effective in their approach to job related activities Utilize a wide range of instructional strategies and techniques to enforce participant participation and learning Motivate and inspire participants to achieve workshop goals Model, instruct and enforce excellent communication skills and conduct practice sessions with participants to assist participants to reach workshop goals Model and enforce organizational policies and participant rules and guidelines to provide and maintain a positive and supportive learning environment, including removing clients if necessary to maintain the integrity of the services delivered ISO Quality Assurance Maintain strong knowledge of ISO standards and procedures Ensure compliance of standards and complete monitoring and reviews associated with controls of position and work responsibilities Monitor documents and processes associated to position to ensure accuracy Complete document and process changes as required Report all continuous improvement opportunities (e.g. client suggestions or complaints) consistently and in accordance to controls and monitoring expectations Marketing Promote services to the general community and targeted individuals and groups as directed by the Team Leader and Program Manager Actively network with the business community for job leads and industry information Represent the organization s values at all times during work activities and when representing the organization