Simon Dart 1-4 Oct Revenue Protection Unleashed: End-2-End Solutions Utilizing Prepayment

Transcription

1 Simon Dart 1-4 Oct 2018 Revenue Protection Unleashed: End-2-End Solutions Utilizing Prepayment

2 Revenue Protection unleashed: End-2-End Solutions utilizing Prepayment - Agenda - Introduction:- Prepay Trending and Introduction Todays Prepayment Society Revenue Protection - Definitions:- Prepayment, Revenue Protection, Thin & Thick Prepayment - Key questions to be addressed today? - Honeywell s Utility Prepayment Systems. Connexo Prepay - Intro Water Prepayment Electricity STS Prepayment - Connexo Prepay and Revenue Protection Analytics Connexo Prepay Overview - Communication Technologies and there impact. - Revenue Protection Principles - Summary 1 - Revenue Protection System

3 Introduction 2

4 Worldwide trending of prepay energy & water Running in over 40 countries for years UK 13% of customers in the UK prepay for their energy (Accenture) South Africa Over 6 million people pay before they use energy and water. South-East Asia Over 60% use their mobile phone to pre-pay for energy (Papua- New-Guinea) Indonesia deployed STS prepayment over 20 million units

5 Benefits to Utilities of Prepayment - Establish a better customer experience - Achieve an improved cash flow. - Easily manage debt and recover old debt - Manage customer move-in/outs - Avoids having to charge high fees upfront and/or writing off non-paid regular bills. - Through Prepayment securely and accurately charge your customers upfront. - Prepay solutions can be integrated with your current billing system, - Provides immediate and timely data for finance and General Ledger. - Assist in Revenue Protection activities - Flexible, adaptable tariffs and price models - Greater transparency of consumption and costs - More flexibility with debt reduction and recuperation - Ability for online customer engagement (warning, alerts, campaigns, coupons) - Easy, customer friendly top-up across many channels, incl. applications - Quick to deploy with limited investment & hassle-free account mgmt. for customers - Easy servicing and engaging of customers Drive Revenue Security Provide a stronger P&L Realize Efficiency Gains Reach new customer segments Drive customer behavior through incentives Connexo Prepay benefits

6 Todays Prepayment Society 5 Prepayment is everywhere in our society. - Mobile Phones - Rent - Medical Aid - Insurance - White Goods - Groceries - Car Fuel - Etc. We pay before we receive or consume a good or service!

7 The Key Questions to be explored today? 6 3 % WORLDWIDE Electricity NON- T E C H N I C A L L O S S 1. 5 % 8 % 7 % % % 17 % % 1. How can Honeywell s prepayment solutions help in revenue protection? WORLDWIDE Electricity NON-TECHNICAL communications L O S S 2. Can adoption of new technology and Honeywell e-2-e prepayment solutions assist in attaining this objective? 8. 4 % 8. 2 % 28 % 24 % *source: Northeast Group, LLC, May 2017 Electricity Theft and Non-Technical Losses: Global Market, Solutions and Vendors. 1 % $96 Bn worldwide electricity Non-Technical loss

8 Definitions 7

9 Definitions 8 Prepayment - payment made before a good or service is received or consumed, or before a debt becomes due. - Thin Prepayment Smart Meter including control device (Valve or Contactor) with 2 way comms with back office system driving the prepayment solution. 2 Way - Thick Prepayment The credit handling Intelligence is in the meter hardware that dispenses for the utility and applies the tariffs. Payment (Credit) tokens are entered into the meter locally or remotely. 1 Way Revenue Protection Utility activities that ensure losses are minimized from a revenue or cost perspective. Prepayment is Moving towards 2 Way Smart Solutions (both Thick & Thin)

10 9 Honeywell's Prepayment Solutions

11 Connexo Prepay Solution Vending Partner Mob ile SM S Notification Customer WEB Customer Portal CSR Agent WEB Operation Portal Operator Rich Client ACC / Shell System Configurator SI partner Data Management Head-End System Client CIS /ERP Smart Meter SMS GW 3 4 Customer Device HES 2 1 CONNECTED SUITE PREPAY 4 6 CONNECTED SUITE VENDING 5 5 WEB Vending Portal Sales Key Business Processes WEB MDMS Backend Supplier Integration Layer External Payment Platform 1. Meter Read File Processing 2. Meter Control Provisioning 3. Notification Message 4. Customer & Account Management 5. Top up via Vending / Payment processing 6. Reporting Operation Portal Operator See Demo Stand 5e Ronald Hermans

12 Legacy Water Prepayment Solutions 11 Two main solutions - STS Customer Unit via local RF link into Water Controller. Vending System CIU - Dallas Tag

13 Honeywell Legacy STS Electricity Prepayment Solutions 12 Customer Tops up at store or on-line and token generated by STS approved vending system M-Bus Vending Infrastructure PLC

14 13 Connexo Prepay & Revenue Protection Analytics

15 Connexo Prepay MDC/MDM in a single user interface Plug-in with partner applications Standards based RF mesh, GPRS, LPWAN, NFC & powerline Any device and sensor Any data source

16 Connexo Prepay Examples 15 Full Demo at Stand 5e

17 Main Solution Components Connexo Prepay Components Connected Suite Meter control & data mgt Prepay account & account control Self-care Payment Account top-up Customer Customer

18 Complete End to End Functionality Complete and E2E functionality Connected Suite Honeywell Honeywell Connected Suite Customer interaction Meter reading & control Customer & account mgmt Reporting & analytics Usage Reporting and Control Command mgmt VEE Reading mgmt Data Storage Automated Readings & Commands Rate plan & price mgmt Vending and top-ups Monitoring & KPIs Unification Analytics & Revenue Protection

19 19 Communications Technology & There impact.

20 Connexo Prepay 20 RF mesh, GPRS, LPWAN, NFC & powerline LPWAN providing new comms applications and use cases

21 Cyber - Security Communication Technology Evolution CIS SCADA OMS GIS MDM NTL Prepay Other Utility Managed Systems Reporting Data Management Analytics Data Validation Metering Data Management Device Protocol Drivers Asset Management Alarm & Issue Management Meter Data Collection Network Topology Management Connection Performance Fault Management Fiber & Ethernet Public Radio Private Radio Gateway Concentrator Router Collector PLC PRIME / G3 / FCC RF Mesh 900 MHz / 863 MHz / 2.4GHz LPWAN (Radio) LoRa / SigFox / RPMA / wmbus Cellular (Public) LPWAN (Cellular) Cat-M1 / NB-IoT Others Cellular 2G / 3G / 4G Network Management Backhaul WAN Neighborhood Area Network NFC Device Communications COMMS STACK DLMS C12.22 DNP3 Modbus M-Bus IPv4/IPv6 TCP/UDP TLS/SSL Grid Controllers Grid Devices Other Devices Battery-Powered Devices (BPD) Electricity Meters Smart End-Devices

22 Revenue Protection Principles 22

23 Honeywell s Revenue Protection Solution Principles ADVANCED ANALYTICS predict and identify likely energy theft BEHAVIORAL CHANGE PROGRAMS educates on energy efficiency and dangers of theft HARDWARE data points for line tampering & physical protection of meters from tampering and theft PREPAYMENT ensures payment ahead of use CASE MANAGEMENT TOOLS document for prosecution UAV LINE INSPECTIONS provides safety for theft documentation in high crime areas A Multifaceted Approach to Revenue Protection

24 N O N - T E C H N I C A L L O S S S O L U T I O N C O N C E P T UA L A RC H I T E C T U R E DATA LAKE LAYER Property Tax Micro- Economic Weather Alerts Crime Statistics Social Media HONEYWELL SENTIENCE NTL Models Thermostat Models Aero Sensor Models REUSABLE ANALYTICS MODEL LAYER Meter FEEDBACK LOOP Meter Mobile NTL Application on Server MDM Application on Server Transformer Monitor Meter UTILITY PREMISE

25 Summary 25

26 Summary - Establish a better customer experience - Achieve an improved cash flow. - Easily manage debt and recover old debt - Manage customer move-in/outs - Avoids having to charge high fees upfront and/or writing off non-paid regular bills. - Through Prepayment securely and accurately charge your customers upfront. - Prepay solutions can be integrated with your current billing system, - Provides immediate and timely data for finance and General Ledger. - Assist in Revenue Protection activities - Flexible, adaptable tariffs and price models - Greater transparency of consumption and costs - More flexibility with debt reduction and recuperation - Ability for online customer engagement (warning, alerts, campaigns, coupons) - Easy, customer friendly top-up across many channels, incl. applications - Quick to deploy with limited investment & hassle-free account mgmt. for customers - Easy servicing and engaging of customers Drive Revenue Security Provide a stronger P&L Realize Efficiency Gains Reach new customer segments Drive customer behavior through incentives Connexo Prepay benefits

27 Thank You 27

28 Back Up 28

29 Connexo Prepay Core Components 29 Open Reports View System Data and Reports Retail Admin Create retailers and aggregators Manage credit limits Calculate commissions Confirm deposits Set credit limits Manage Sales Agents Register new point of sales Manage point of sale users Consumer Mobile Admin Configure and Manage Users Manage Credit & Wallet Top Ups History & Consumption Data Access control Create new users profiles Manage passwords Assign access rights to users Set security rules Connexo MDC & MDMS Configure System Integrate into Utility Systems Meter Management Manage meters Manage tariffs Manage customer information End End Prepay Solution integrated with Banking and EPOS Systems