Service and Support Keeping Top Quality Products in Top Quality Shape

Transcription

1 Service and Support Keeping Top Quality Products in Top Quality Shape

2 2 LEICA GEOSYSTEMS LASER TRACKER SERVICE PRODUCTS Purchasing Leica Geosystems products is just the beginning of our partnership. Ensuring your investment is maintained to continuously perform to the highest standard is the job of our dedicated worldwide service and support team. Our countrybased infrastructure is able to offer a range of Standard Service Products (SSPs) or single service packages to suit both your budgetary needs and service demand. In addition, we are on standby to offer repair services should our help be required throughout the lifecycle of the product. ANNUAL AGREMENTS Warranty Extensions Following the worldwide factory warranty that accompanies all new instruments, you are able to seamlessly continue to have peace of mind for free of charge repairs (Labour and Parts) through choosing our warranty extension program. One or two year packages are available and can be bundled together with other SSPs when purchasing your new investment. Following warranty, depending on your needs and your equipment s importance for your overall production, you can choose between our comprehensive Silver and Gold packages. All Gold and Silver SSPs are packaged to include factory specified check-list style preventative maintenance. Maintenance checks, cleaning and adjustment are performed prior to compensation and final recertification to ensure that your investment is kept in prime condition further limiting the risk of breakdown. For details of maintenance tasks conducted, refer to the single maintenance section of this brochure. Gold Service Package This Service product package is an annual agreement comprising: All parts and labour for repairs A yearly scheduled extended maintenance program Traceable recertification to national standard Sensor and controller onboard firmware revision check and update Customer hardware technical support Meteo Station recertification Complete system status report This fully comprehensive service product is available at the point of purchase. 1 or 2 years are available to provide a 3 year care package from new the perfect protection and cost-budgeting package. Silver Service Package This Service product package is an annual agreement comprising the following: A yearly scheduled standard maintenance program Traceable recertification to national standard Sensor and controller onboard firmware revision check and update Customer hardware technical support Meteo Station re-certification Complete system status report This service product is available for purchase during any phase of the tracker s life cycle.

3 LEICA GEOSYSTEMS LASER TRACKER SERVICE PRODUCTS LEICA GEOSYSTEMS SINGLE REPAIR SERVICES 3 SINGLE FIXED PRICE MAINTENANCE PROGRAMS Annual service contracts are not a priority for your business? No problem, we can offer you single maintenance and recertification fixed-price service products for purchase at your convenience. Simply contact your local service centre and schedule the service that is best for you. Alternatively, why not consider having us come to your facility to conduct the work. In many facilities we are able to perform recertification and a reduced maintenance program on your premises saving shipping time and logistic efforts. Speak with your local service centre to see what can be arranged for your specific needs. Leica Geosystems maintenance program keeps your system in excellent condition. Prior to the re-certification to applicable national standards, a system check and maintenance is performed in order to ensure the highest continuous measurement performance and reduced risk of subsequent breakdown. The status of the system and all performed measurements are documented in a comprehensive status report provided on CD. MAINTENANCE AND RECERTIFICATION Maintenance Controller cleaning, adjustment and signal checks Filter replacement Optics cleaning and alignment Motor drive optimisation Laser mechanical alignment check Laser interferometer optimisation Firmware upgrades Performance Analysis Computer diagnostics Servo control optimisation Interferometer output and accuracy ADM performance accuracy Angle measuring system Compensation Full compensation Re-certification to traceable standards Full status report including measured data Certificates issued All recorded data is supplied on a customer CD for your security and safekeeping CERTIFICATION AT YOUR PLACE On-the-spot Services for maintenance and recertification. We can also offer repair services on site depending on your local measurement area conditions. Maintenance tasks are restricted outside of our fully equipped local service centres. However, there are distinct advantages of course. Maintenance Controller cleaning External optics cleaning Firmware upgrades Filter replacement Performance Analysis Computer diagnostics Interferometer output and accuracy ADM performance accuracy Angle measuring system Compensation Full compensation Re-certification to traceable standards Status report including measured data Certificate issued Whether your equipment is sent to us for Service or is being repaired on-site, it always profits from our high professional and flexible Service philosophy. Repairs If a repair is needed and you have chosen not to have a service contract, it is reassuring to know that your equipment is in good hands and will receive the highest technical attention to restore it according to the specifications. We will provide you with an itemised repair estimate in order that you can take an informed decision regarding the repair options.

4 4 LEICA GEOSYSTEMS TRAININGS & CUSTOMER SEMINARS We speak the language of your needs The Leica Geosystems philosophy is to use the shortest possible path from training to field. Leica Geosystems, by working in close cooperation with local application engineers and high professional Support specialists offer you training and customer seminars customized to your needs. Using Leica Geosystems Metrology Products An important factor for the use, function and availability of any measuring system is the knowledge and experience of the operator. Leica Geosystems offers a wide range of training and seminars for beginners and experienced measurement technicians, which are designed so that your employees can achieve optimal performance in your production. Our courses are structured into three types of training: Trainings through experienced application engineers. tailored to your needs, provide your employees the knowledge and skills, making sure you get most out of your equipment and resources. Leica Geosystems product training Solution focused application training Customer seminars and workshops

5 LEICA GEOSYSTEMS CUSTOMER CARE VALUES 5 The purchase is just the beginning Our Service and Support concept allows you to allocate maintenance resources according to your production needs. Choosing us to care for the technical needs of your product will give you peace of mind, enable you to schedule equipment availability and permit you to budget your costs thus leaving you to get on with what you are good at running your business! Our worry free concept of Service & Support has established a benchmark standard in the industry. At Leica Geosystems, we not only manufacture the world s most advanced Portable CMM products, we also provide world-class Service & Support that are second to none. Constant precision and results you can trust to be accurate all the time. Take downtime into account and turn it into uptime with a Service and maintenance contract. One single contract can fill the needs of all your Leica Geosystems products. If our Standard Service Products do not meet your precise needs then speak to us and allow us to tailor our offering to meet your requirements. on your application. With the knowledge and understanding about your application that we acquire during the on-site training, we help you turn application problems into workable solutions. Your benefits at a glance On-the-spot Service and Support Reduced downtime Risk minimisation Longer system life Protection of your investment Guaranteed quality of results Cost effective over life of system New dimensions in reliability Complete performance Your local support offers you the security of instant and contextrelevant help. Simply put, support integrates your Leica Geosystems product with your business by providing training

6 Lake Forest Irving Miamisburg São Paulo Unterentfelden Orbassano Paris Barcelona Milton Keynes Wetzlar Prague Ankara Delhi Qingdao 6 LEICA GEOSYSTEMS CUSTOMER CARE OUR INVESTMENT IN SERVICE INFRASTRUCTURE Up-to-date technical knowledge We live in a world of continuous technical innovation so you would expect us to ensure that our technicians are constantly updated with new product technical knowledge and techniques. Our factory in Switzerland prepare regular technical training courses which are attended regularly by both our experienced technical staff and those that are starting out to learn and work with our exciting technologies. People are the prime asset in any organization so we ensure we invest in them so we can continuously offer customers our technical skills. State of the art technology Our worldwide local Service centers continuously invest in highly specialized tools built by the factory to provide state of the art service. This brings the highest continuous product performance and reliability close-by to our customers. In order to achieve the best performance from your coordinate measuring system it is important to use the best technical knowledge, the best diagnostic tools and the best service facilities located near to you. Outstanding product care High technology needs outstanding product care. A range of our specifically designed Service products are available from all our worldwide certified Service centres to meet your expectations whilst ensuring your Leica Geosystems products are maintained in prime and most reliable condition. We offer the most flexible solutions to meet the range of all of your needs from no worries full comprehensive and customizable contracts for easy budgeting to lower one-off routine maintenance programs.

7 7

8 Whether building the fastest car, the biggest plane, or the most precise tooling, you need exact measurements to improve quality and productivity. So when it has to be right, professionals trust Leica Geosystems Metrology to help collect, analyze and present 3-dimensional (3D) data for industrial measurement. Leica Metrology is best known for its broad array of control and industrial measurement products including laser trackers, Local Positioning Technology (LPT) based systems, 3D software and high precision total stations that capture data accurately, model quickly, analyze easily and present 3D information. Those who use Leica Metrology products every day trust them for their dependability, the value they deliver, and the world-class service & support that s second to none. Precision, reliability and service from Leica Geosystems Metrology Hexagon Metrology Part of Hexagon Group All rights reserved Due to continuing product development, Hexagon Metrology reserves the right to change product specifications without prior notice. Printed in Germany. June 2012