Digital Services for Smart Citizens - a Platform Approach

Transcription

1 Digital Services for Smart Citizens - a Platform Approach Christian Maitre - Andreas Polz - BearingPoint 2017 TM Forum 1

2 Smart cities : where are the challenges? 2017 TM Forum 2 2

3 a big complex ecosystem lots of domains and technologies lots of IoT networks lots of Apps & Solutions huge data volumes owners? 2017 TM Forum 3 3

4 a long list of enabling technologies TM Forum 4 4

5 Participating Cities Think Tank Action Week Lisbon 2017 Design Thinking Cascais Liverpool Nice Portugal Porto St Quentin Tokyo Utrecht Zaragoza City Needs Engage with and serve citizens Deliver a safe environment and vital services Optimize resources in a sustainable manner City Focus Areas ecitizen Environmental Management Health Care & Social 2017 TM Forum 5

6 The Connected Citizen Story Paul Legrand Paul, and his family wife (Sophie) and two children Leo (15) and Emma(8) live in Saint-Paul-de-Vence, a village near Nice, not far from his elderly parents. His needs: Improve daily multimodality commute to work Medical monitoring for his diabetes A health coaching program (food, physical activity...) Wants to contribute to the improvement of his community Parent care assistance (safety, home monitoring, shopping...). The Connected Citizens Solution: ecitizen - Portal connecting citizens to city activities, services information and environmental conditions Healthcare and Social - Provides home monitoring/automation, security and health assistance Environment Management - Fosters community engagement and volunteerism 2017 TM Forum 6

7 His story Home Daily Commute Rechargeable & hybrid car to get to the train station Paul uses multimode transportation to commute daily to his office in the center of Nice where he has worked for 10 years as a construction engineer. To get to his workplace, he uses several means of transportation. He uses his rechargeable, hybrid car to get to the train station. He takes a train to Nice and then finishes his commute using a tram or bike ride depending on the weather. Paul s multimode commute is complex and affected by traffic, public transportation service disruptions and weather. Understanding the impact of these variable is important for him so he can plan his trip to arrive at work on time. He takes the train He reserve a parking space with an electric charging station He finishes by bike or tram Workplace 2017 TM Forum 7

8 His story Family Health Concerns Diabetes monitoring Cognitive impairment Because he has diabetes Paul closely monitors his health which requires frequent monitoring of his blood sugar level. Paul s father suffers from Mild Cognitive Impairment. His father is relatively active, but Paul is concerned about his father walking around the city and possibly getting lost due to his condition. Paul Paul s father 2017 TM Forum 8

9 His story Educated Citizen Paul recently subscribed to the Smart Life service offered by the city of Nice to facilitate and simplify his daily life. The Smart Life platform offers connected city services such as information on traffic conditions, available parking locations, public transportation delays and keeps him informed of service delays or safety issues. Availability parking is monitored and sent to him, so he can reserve spaces online. If his EV battery is too low to make it there he is automatically rerouted to a closer space which is available and if accepted reserved. Hence he has a normal EV parking but it can be changed automatically if needed. Traffic conditions Available parking locations Public transportation delays & accident Automatically reroute 2017 TM Forum 9

10 His story Improve the City Water leak Paul and his family are very civic minded and want to support and improve their city. Through the Smart Life platform Paul participates in the Fix the Town program set up through the city. As a volunteer in the program, Paul registered his confidential profile with the city in advance so he can easily report problems and collect points from the city for his contribution while creating a better environment. He can report issues that need to be addressed such as: street potholes, defective street lights, malfunctioning traffic signals, graffiti (Vélo Bleu) bicycles that are broken and are not usable, leaking water sprinklers in public areas, enable positive feedback back to the citys - Add Positive points in the city such as special places to go (beautiful gardens) Reward Beautiful gardens Bicycles broken & not usable Graffiti This localized information will enable the support agencies to schedule prompt repairs ensuring a well functioning environment while reducing city inspection and repair costs. Paul is rewarded for his community activity and contributions through a point system that tallies his score and ranks him compared to other contributors. He can redeem his points when they reach a prescribed level for benefits (free event tickets, free venue access, etc). This system rewards citizens for their contribution and encourages participation. Street potholes Defective street lights 2017 TM Forum 10

11 His story Health & Social 1/2 To help him maintain his specific diet, Smart Life offers a coaching support program that offers menus and recommends food shopping lists designed to control his blood sugar level. His Smart Life coaching application, allowing him to stay in shape thanks to the suggestions of physical activities like Vélo Bleu option (Nice s bicycles) for travel in town. At the end of the day when he travels from work back to his home he is automatically rerouted to the store to buy groceries or to complete other activities that are in his calendar, such as picking up the children from sports. Upon arriving at home, the smart house recognizes him and disarms the security alarm. Coaching Dietetic Physical activities The Smart Life platform also helps Paul ensure the safety and health of his family, especially with his elderly father. The platform allows Paul to monitor his father s activities and alerts Paul went his father strays outside geographical areas of normal daily activity. During the work day Paul receives a message that his father location is not matching to with his father normal behavior patterns, he calls his father and verifies that everything is OK. Localization Monitoring Com. tools 2017 TM Forum 11

12 His story Health & Social 2/2 Paul participates in a collection and delivery system to serve his parents and other elderly neighbors. It pickup points as well as fruit and vegetable baskets available through local farmers. He is helped by the shared delivery system to manage the logistics. This service tells him the orders to be recovered and the people to be delivered according to different parameters such as the hours and availability at various shops. This collaborative deliveries platform connects isolated populations of the regions and strengthens the social link. Pickup point Farm basket Logistics 2017 TM Forum 12

13 Adoption and Acceptance Small percentage of Digital Natives ready to adopt Smart devices AI / Machine Learning Ubiquitous sensor networks Progression through generations * does not result in higher adoption rates automatically As people age, they also change positions Significant numbers of people change view in their mid-twenties * Studies found not conclusive 2017 TM Forum 13

14 Feedback from Social / Medical Care Sector Several feedback rounds conducted with Cities Local governments Healthcare Institutions Social Care Institutions Monitoring through sensors, GPS: Not widely accepted Counterproductive when used in dementia circumstances Not acceptable when applied in a clandestine way 2017 TM Forum 14

15 Conclusion More Engagement, Incentives, Promotion of Citizen Activities Incentives for healthier lifestyle Rewards for Citizen Activity Supporting small scale communities Sensor Data: Best through Open Data Less on personal devices 2017 TM Forum 15

16 Realisation The Connected Citizens of the Future will be Connected in real-world social networks Physically active Contributing to the community Informed and safe Inter-connected and operable Cities need to Reward the engaged citizens Support the needs of the individual Optimize resources in a sustainable manner Reuse investments 2017 TM Forum 16

17 Open standard and architecture for city platforms 2017 TM Forum 17

18 Connected Citizens Digital ecosystem platform 2017 TM Forum 18

19 Connected Citizens Platform Architecture Partner On-Boarding & Management Connected Citizens Platform Business Platform View Applications Business Capabilities View Business Capabilities Marketplace / Broker Monetize BearingPoint Manage Orchestrate Ecosystem Capabilities Curate All Connected Citizens App Residents / Consumers Businesses Trading Composition Designing Marketing Discovering / Offering Sales Registering Contracting Service / Support Catalog Of Offers Fulfilling CEM / Assuring Charging / Policy Guides Development Actualization Platform View Business Layer Catalog Technical Capabilities PaaS Layer Identity Symantec / Security / AMDOCS / Encryption BearingPoint IoT Services Integration Services Data Orange Services / NTT BearingPoint CEM Fulfillment Assurance Charging Esri / AMDOCS Geo + Analytic Services Messaging / Hubs Media Services Developer Tools API Services Monitoring / Management Web & Mobile All All Citizen Engagement Marketplace / Developer Portal App Service / API Catalog Hub Orange Portal App & NTT Flexible Entry App Connected Citizens Interactions Producers City / Businesses / Developers Curator City Curation Reporting Governing / Policy IaaS Layer vcompute vstorage vnetworking Physical Layer Metal as a Service Bare Metal GUI s Business Support System **based on TM Forum Digital Platform Reference Architecture 2017 TM Forum 19

20 Enabling the Connected Citizen Web Crowdsourcing Device Desktop City Focus Areas ecitizen Environmental Management Health Care & Social ingestion storage analytics developer portal / marketplace AMDOCS (Behavior Analysis) Symantec (Security) BearingPoint (Ecosystem Management) Esri (Location Services) Connected Citizens Platform Orange (Service Provider) NTT (Service Provider) Open APIs SDKs Platform Capabilities Partner onboarding & management Real-time geolocation services Analytical services Security / Data Privacy Data management (data hub) Marketplace / Developer portal

21 Enabling the Connected Citizen ingestion storage analytics Web Crowdsourcing Device Symantec (Security) Desktop developer portal / marketplace AMDOCS (Behavior Analysis) Connected Citizens Platform Orange (Service Provider) BearingPoint (Ecosystem Management) Esri (Location Services) NTT (Service Provider) Open APIs SDKs Connected Citizens App Citizen Engagement Marketplace / Developer Portal App Service / API Catalog Hub Orange Portal App, NTT Flexible Entry App, City View Business Support System Connected Citizens App ecitizen Smart City Service Management Data Hub Velo Bleu Bikes Smart Parking City Events Added privacy assurance Environmental Management Citizen Reporting (pot holes, vandalism, trash, etc.) Reward Journey Health Care & Social ehealth - Elderly tracking Social media integration Marketplace / Developer Portal App Open APIs ecommerce Service Provider & City BSS Apps Partner Onboarding Service Management Customer Management

22 Multiple methods to connect the Connected Citizens Digital ecosystem platform Deployment Layer Deployment Layer Service Provider ecosystem view integration view Operators (City staff) Flexible Entry Service Data Cities Service Integration (Exsiting System) Offer Data Feed Services Offer Data 2017 TM Forum 23

23 the future : Connected Citizens lab TM Forum Live! Nice 2016 Action Week Vancouver 2016 Action Week Lisbon 2017 TM Forum Live! Nice 2017 our ambition : Connected Citizens Catalyst becomes an Operational Lab to promote, to educate about TMF standards, about our software environments and about Digital Connected Citizens Lab will allow universities, startup, SMB companies to play, experiment, learn, teach, improve their digital awareness, explore tomorrow s digital world. we are starting discussions for a partnership with Nice, Graz, for implementations in a network of labs TM Forum 24

24 Merci Visit us at Internet of Everything, 2nd floor, stand TM Forum 25