Altima Corporate Profile

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1 Altima Corporate Profile

2 What do we do? business vision core competences operational business goals CUSTOMER Customer s know-how is focused on their own core competencies and business goals. architecture infrastructure technology compliance complexity 2 ALTIMA Business focus of Altima is development of a basic network architecture and service quality management in a network business model.

3 Our growth and locations Altima is part of Verso group Ljubljana Zagreb Beograd Sarajevo Tiranë Prishtinë İstanbul Ankara 3

4 Verso Group Services Portfolio Support & Maintenance Business Continuity Strategic Process Support Consulting Business Support Systems Operations Support Systems ICT Infrastructure Solutions ICT Systems Professional Services and Support NETWORK INFRA- STRUCTURE COMMUNI- CATION AND COLLABO- RATION SECURITY AND COMPLIANCE REMOTE MANAGEMENT CLOUD COMPUTING AND MANAGED SERVICES PROVERSO UNIVERSO 4

OSS/BSS Altima Services Portfolio SAP BRIM (Billing, Revenue and Innovation ) Implementation and migration of billing systems (mediation, rating, charging, invoicing, collection) CRM, provisioning,

5 OSS/BSS Altima Services Portfolio SAP BRIM (Billing, Revenue and Innovation ) Implementation and migration of billing systems (mediation, rating, charging, invoicing, collection) CRM, provisioning, order management, integration with ERP Real-time charging, refill, voucher management Interconnection billing and settlements and convergent solutions Consulting SAP Convergent Charging Business consulting, education and training for technical and back-office staff Product development telecom residential and business quad play services Project Services Software Development ( ) ( ) redhat 5

6 Altima R&D Over Time 6

7 Globally successful companies recognize us as a reliable partner 7

8 Global Subcontractor Engagements 8

Implementing Solution Based on SAP Offer-to-Cash Unique experience from global projects Added value in ready-made product catalogue components Mitigated risk and increased speed of implementation,

and Payment Handling Credit and Collections Financial Customer Care and Dispute Mngmt. SAP Offer-to-Fulfill SAP Consume-to-Cash CRM ERP/ Service Ful.

9 Implementing Solution Based on SAP Offer-to-Cash Unique experience from global projects Added value in ready-made product catalogue components Mitigated risk and increased speed of implementation, integration and migration SAP Offer-to-Cash Offer Order Capturing Order Processing and Monitoring Fulfillment Convergent Charging Convergent Invoicing Receivables Mngmt. and Payment Handling Credit and Collections Financial Customer Care and Dispute Mngmt. SAP Offer-to-Fulfill SAP Consume-to-Cash CRM ERP/ Service Ful. Convergent Charging Convergent Invoicing Customer Financials Campaign Product Product Catalog Sales and Change Order Capture Contact and Account Order Distribution Infrastructure Order Monitoring Sales and Distribution Logistics Technical Activation Price & Rate Convergent Price & Invoicing Simulate Account Balance Revenue Credit Financial Customer Online Bill Collections Care Presentment Dispute 9

Acquire, Charge, Invoice, Reward & Retain Customers SAP Offer to Fulfill Offer Order Capturing Order Processing and Monitoring Fulfillment Service

Rating, Charging Convergent Charging Receivables Invoicing & Revenue & Payment Expense Statements Payment Handling Convergent Invoicing Customer

10 Acquire, Charge, Invoice, Reward & Retain Customers SAP Offer to Fulfill Offer Order Capturing Order Processing and Monitoring Fulfillment Service CRM Provider Product Catalogue SAP Billing & Revenue Innovation ERP high-volumes of services and customers Mediation Convergent Mediation Pricing, Rating, Charging Convergent Charging Receivables Invoicing & Revenue & Payment Expense Statements Payment Handling Convergent Invoicing Customer Financials Customer & Partner Financial Care $ sophisticated multi-sided business models Analytics Customer Usage Analytics - Pricing Simulation HANA

11 SAP CC Service Provider Product Catalogue Framework for complex telco service catalogues Incorporate all experience in catalogue development Enables faster deployment and implementation of complete catalogue Reusable Tables Reusable Macros Pricing Elements 11

12 Online Charging Architecture 12

13 Ai.PI (Process Integration) Workflow and Provisioning infrastructure consists of: Customizable connectors interfaces to network elements Flexibly workflow engine decomposition, BPM Administration and web GUI All components SOA enabled connection from BSS/OSS Built on top of leading telco-grade application servers 13

14 Ai.DI (Data stream Integration) Mediation platform supporting off-line and on-line modes Comprehensive workflow possibilities: Correlation Duplicates detection Data enrichment Aggregation 14

15 Ai.CRM Complete modular CRM system consisting of... Ai.Fraud (Fraud Detection & ) Web 2.0 integration framework Customer information and history Ai.DM (Dunning ) Ticketing & Service Ai.AR (Accounts Receivable) Workflow and Provisioning engine Order Resource and Inventory Business Sales Module 15

16 Ai.AR (Account Receivable) Ai.AR (Accounts Receivable) Functionalities Storing... Handling... basic account attributes: invoicing address, bank account, payment type, and taxable indicator debit type account operations: invoices, debit notes credit type account operations: invoice payments, wholesale payments, credit notes, and client paybacks matching and accounting of payment or partial payment to corresponding invoice issue of credit and debit notes to corresponding invoice over-payments and their application on justopened invoice account s balance sheet and total debt output account deposits and paybacks (as separate accounting categories) automatic import, correction, categorization and accounting of payments files unidentified payments, return to bank and refund to bank queues request for payments proforma invoices Audit of all events and actions User Profiles Finance Back Office POS Fraud BSS administer import and entry of payments correction of imported payments resolution of payment errors handling of return to bank queue handle deposit transfer to bank accounts issue credit and debit notes enter non-service invoices and payments issue request for payments control operation of integration interfaces administer permissions and roles in the system 16

Ai.DM (Dunning ) Ai.DM (Dunning ) Dunning is the process of methodically communicating with postpaid customers to ensure the collection of accounts receivable that is receiving payments on time.

17 Ai.DM (Dunning ) Ai.DM (Dunning ) Dunning is the process of methodically communicating with postpaid customers to ensure the collection of accounts receivable that is receiving payments on time. Communications progress from gentle reminders to almost threatening letters as accounts become more past due. Laws in each country regulate the form that dunning can take. It is generally unlawful to harass or threaten consumers. It is acceptable to issue firm reminders and to take all allowable collection options, barring of services, or full suspension of services. Ai.DM functionalities: Invoice Loading Payment Loading Account Segmentation Dunning Matrix Dunning Plan Dunning Actions Multiple level suspensions Administration GUI Dunning Reports Tracking of changes Tracking of application usage 17

Real-time and scheduled filtering Integration with MPS Rule based scoring Integration with

Customer aggregation Counter collection and management Threshold management on 3 levels

Scoring Legal Module Scoring of postpaids based on paid amount history Risk scoring of new

18 Ai.Fraud Ai.Fraud (Fraud Detection & ) SIM card data collection and aggregation Online & Offline rules Real-time and scheduled filtering Integration with MPS Rule based scoring Integration with CRM & CBS Reporting on agent success rates SimBox detection General fraud detection Customer aggregation Counter collection and management Threshold management on 3 levels Alarm raising and resolving Alarm scoring Black listing Reporting on various aspects Risk Scoring Legal Module Scoring of postpaids based on paid amount history Risk scoring of new postpaids (TBD) Legal module for police enquires Next invoice value Next 30 days of spendings Next 30 days of roaming spendings Forecasts on 3 levels Forecasting on future behavior 18

19 Ai.Radius Ai.Radius server performs authentication, authorization and accounting based on current users subscription returns RADIUS attributes like upstream/downstream speed, session or idle timeout allocates proper IP address ACCOUNTING 19

20 Ai.POS (Point of Sale) Ai.POS Dealer WEB is the web application used by Dealers on points of sale for execution of sales transactions and local point of sale stock management. For users with needed permissions it also provides management of the Dealer point of sale network. Ai.POS Dealer EFT POS is the POS terminal application that enables selling of electronic products (TopUp ) Ai.POS Operator is back-office application used by Operator for Dealer management, Product management, Stock management and reporting. Dealers Operator Ai.POS Dealer Web Sales support Ai.POS Electronic products delivery Dealer selfcare Stock managment Reporting Ai.POS Dealer EFT POS Electronic products delivery Reporting Ai.POS Operator Dealer managment Product managment Stock managment Analytics & Reporting 20

21 Ai.Recharge & Ai.VOMS Ai.Recharge Recharging proxy platform Input channels: ETFPOS, self-care - SMS, WAP, web, USSD, bank, SOAP Output channels: to billing / charging Customizable recharging flows and administration GUI Ai.VOMS Voucher management platform Voucher generation Voucher activation flows Interface to printing company Complete recharging and voucher management solution 21

22 Leverage the benefits of mobile transactions now! Mobile payment solution has potential to overcome the barriers in enabling mobile phone to become the major device and means for consumer payments. improve consumer purchase experiance, security, and reduce costs enable consumers to pay for products and services, top up the balance on pre-paid phone accounts, collect and redeem bonus points, redeem coupons, buy and send electronic gifts, use mobile tickets, send and receive funds Mobile Payments Mobile Recharge Bonus & Loyalty Mobile Coupons Mobile Gifts Mobile Tickets Personto-person payments 22

23 Ai.CEM (Customer Experience ) Next generation of customer analytics and data mining in the Cloud! No contract - prepaid model for Service Provider! Churn Credit risk Profitability analysis Customer Segmentation Cross-sell and up-sell Forecast Campaign 23

24 Preparing for the cloud... Vision of Consume-to-Cash TM services in the cloud Client services - Product catalogue management - Service definition and management - Application configuration management Service consumption Consume-to-Cash cloud Scalable and dynamic rating, charging and billing architecture Service Product catalogue catalogues Administration services Product catalogue management - Patch deployment - Application and services licencing - Provider management - Accounting and collection services - Dunning services - Fraud prevention services - Revenue assurance services - Reporting services - OLAP services - Business inteligence services Self care services Rating guiders Presentation Rating 1 Rating 2 Rating 3 Rating 4... Rating X Charger 1 Charger 2... Charger X Converged billing Revenue management Datawarehouse, OLAP Application and services management Integration Services integration: - Application integration - User interface integration - External systems integration Billing automation services: - Payment processing and texation - Invoiceing - Online payment authorization - Customer acquisition and management - Resource provisioning and management - CRM Integration, Provisioning and Orchestration SAP CC 2.0 SAP CI SAP ERP 6.0 SAP RMCA Infrastructure management: - Physical server provisioning and management - Storage management - Network management - Security management - Monitoring and SLA management - Logical and virtual environment management 24

25 Altima Telecom Solutions Helping Run Better and Deliver Services Faster Advanced Analytics for Telecommunications Construct and Maintain Next Generation Networks Manage Supply Chain of Edge Devices Improve Customer Service Next Generation Product and Services Pricing, Bundling Fulfilment Manage and Monetize Content Distribution Next Generation Billing and Revenue Dealer for the Right Commissioning Create the Optimal Offer 25

26 REFERENCE PROJECTS 26

27 Fast alternative telco build-up: H1 Telekom (Croatia) FROM CONTRACT TO LAUNCH IN 5 MONTHS : system room finished and production platform installed : The 1st experimental call successfully performed through H1 network : business customers connected to H1 network Contract signed with Verso for Cisco/Netcentrex/Highdeal VoIP platform : residential customers call through H1 network (CS/CPS) license Croatian government granted Portus the license for public voice service in fixed network on national level commercial launch invoice the 1 st invoice issued Dec 04 Jan 05 Feb 05 Mar 05 Apr 05 May 05 Jun 05 Jul 05 27

Converged Billing Project in IPKO (Kosovo) The 1 st SAP CC implementation after Highdeal acquisition Case Study: IPKO Telecommunication LCC 15 months implementation and migration (TECHNOLOGY) merger

28 Converged Billing Project in IPKO (Kosovo) The 1 st SAP CC implementation after Highdeal acquisition Case Study: IPKO Telecommunication LCC 15 months implementation and migration (TECHNOLOGY) merger of sectors and departments (ORGANIZATION, PROCESS) 6 months of post-project On-the Job Training (PEOPLE) Customer testimonial: More than 70 new product launches after CBP implementation - not a single vendor change request! 2010 ISACA 28

29 2010: IPKO Telecommunications LLC, Kosovo Ai.PI SAP CC 29

Convergent Charging & Billing Platform in ALBtelecom

expansion and exploding number of end-users,

simultaneously provision end-user profiles and

30 Convergent Charging & Billing Platform in ALBtelecom & EagleMobile (Albania) Due to service portfolio expansion and exploding number of end-users, customer needed to implement a reliable solution to simultaneously provision end-user profiles and effectively manage the process of charging, billing and collection. Project duration 18 months, including data migration Organization transformation merger of 2 companies 30

31 Altima d.o.o. Horvatova 80, HR Zagreb, Croatia T , F info@altima.hr

Whitepaper Telecommunications

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