Microsoft Dynamics 365

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2 Agenda Microsoft Dynamics 365 Enterprise edition Service Entitlement Dual Use Rights Microsoft Dynamics 365 Business edition Microsoft Dynamics 365 (on-premises) Customer Transitions

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4 Microsoft AppSource Microsoft Dynamics 365 Common application platform: PowerApps, Microsoft Flow, Common Data Model

5 Operations Sales Operations Sales Field Service Customer Service Field Service Customer Service

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7 Optimized for Employees Dynamics 365 for Financials Sales (future), Marketing (future), and Customer Service (future) Cloud Only 300 seat maximum Optimized for 250+ Employees Comprises CRMOL and AX Online / On premises dual use rights 20 user minimum on AX related SKUs

8 Light User Full Users Apps Plans $ NEW APP CURRENT CRM COMPONENTS/PLAN 1 BIZ APPS $ CURRENT AX7 CURRENT CRM + NEW APPS PLAN 1 + OPERATIONS

9 Dynamics 365, Enterprise Edition ENTERPRISE PLANS 3 RD PARTY ADOBE MARKETING CLOUD UPDATED

10 Step up 1. Plan 1 Business Apps Plan 1 2. Operations Plan 2 Plans Provide Better Value When 1. Purchasing any App + PowerApps 2. Purchasing more than 1 app for a single user 3. A customer needs Plan 1 & qualifies for tiered pricing

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13 Light User Full Users Apps Plans READ DATA FROM ALL DYNAMICS 365 APPLICATIONS $ SIMPLE & INCLUSIVE: SHARE INSIGHTS LOWER TCO: INCLUDED IN ALL APPLICATIONS & PLANS

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15 Mix and Match

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17 Dynamics 365, Enterprise Edition Service Overview Sandbox 1 and 2 N/A N/A 100 GB To Dynamics 365 (On-Premises) To AX 2012 R3 Named Users & Devices

18 GBS Storage Capacity Standard Default Storage Additional Storage USER SUBSCRIPTION LICENSES

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20 With Dual Use Rights: AX Server Allows Access Via Dynamics Operations USL With Dual Use Rights: Dynamics 365 Allows Access Via Dynamics 365 (on-premises) Operations USL AX Client Access License Dynamics 365 USL Dynamics 365 (on-premises) CAL Client Access License & Server License Included Client Access License & Server License Included Dynamics 365 for Operations AX Server Dynamics 365 Dynamics 365 Server

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23 User Subscription License (USL) Device Subscription License You can have a mix of User and Device subscription licenses.

24 Full App Functionality

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26 Optimized for employees Dynamics 365 for Financials Sales (future), Marketing (future), Customer Service (future) Cloud only Max 300 seats Optimized for 250+ employees Comprises AX and CRM/OL Online/on-premises dual-use rights 20-user minimum on offers which include AX

27 Light User Full Users Dynamics 365, Business Edition Plan (coming soon) Sales Marketing Customer Service (coming soon) (coming soon) (coming soon) Team Members value: Simple and inclusive: Included in all applications and the Business Edition Plan

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29 Dynamics 365 (On-premises) Packaging Summary Existing SKUs replaced by Dynamics 365 (On-premises) SKUs as of December 1, 2016 Online vs. On-premises:

30 Current CRM Professional CAL Basic CAL Essential CAL Applications Sales Customer Service Sales Customer Service Team Members CRM Server Workgroup SVR Included with CAL Retiring

31 Dynamics 365 (On-premises) Servers New Dynamics Server licenses are no longer sold separately; they re now included with CALs and USLs licenses. What does that mean for customers? Existing All AX customers

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35 What happened to existing Dynamics CRM Online (CRMOL) & Dynamics AX (AX7) SKUs? Dynamics CRM Online and Dynamics AX cloud SKUs have been replaced with Dynamics 365 SKUs EA and EAS customers with an existing subscription or agreement that includes Dynamics can add additional seats under current contract terms

36 Dynamics CRM Online to 365 Transition Existing Dynamics CRM Online customers get transition pricing to Dynamics 365 at renewal Available in EA, MPSA, CSP and MOSP 2.5 Eligibility for Qualified Offers Customers renewing an agreement with Microsoft Dynamics CRM Online or Microsoft Dynamics AX Subscription Licenses as of November 1, 2016 or later may acquire Microsoft Dynamics 365 Online Services Qualified Offer in agreement renewals before October 31, Source: December 2016 Product Terms

37 Enterprise Plan 1 Professional Basic Essential Emp. Self Service Sales Customer Service Sales Customer Service Team Members Plan 1 Plan 1 Field Service Add-on Field Service Plan 1 Proj Service Add-on Project Service Au. Plan 1 Social Engagement Included in above Apps & Plan 1

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39 Customer Scenario: CRMOL customer at mid-term of EA is paying subscription 1. Add new users with current CRMOL SKU at locked in pricing during the agreement 2. At renewal, customer moves all users to Dynamics 365 SKUs (Plan 1, in this scenario) Current EA Next EA Signing (Q4) First Anniversary Second Anniversary 50 CRMOL Ent USL 50 CRMOL Ent USL 150 CRMOL Ent USL Add 100 Users 1 Renewal Anniversary 150 Dyn. 365 Plan 1 USL 2

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42 Customer Scenario: AX 2012 customer at mid-term of EA is paying L/SA and wants to transition to Dynamics Add Cloud add-ons to access Cloud any time during their agreement 2. At renewal, keep paying both SA and Cloud add-on SKU. OR 2. At renewal drop both SA and Cloud add-on SKU and add From SA offers. Current EA Next EA Signing (Q4) First Anniversary Second Anniversary 250 AX Ent CAL L/SA 250 AX Ent CAL L/SA 250 AX Ent CAL L/SA Ent Plan 2 Cloud Add-on 250 Ent Plan 2 Cloud Add-on Renewal Anniversary AX Ent CAL SA 250 Ent Plan 2 Cloud Add-on Ent Plan 2 From SA Cloud add-on: At any anniversary or renewal, the customer has the option to drop the Cloud add-on and continue with on-premises since they maintained their SA From SA: Customers can use the SA Reattach Program if they want to go back on-premises

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44 CRM On-premises Licenses Dynamics 365 Plan 1 Business App On-premises SKU Only SA payments on successor licenses will be needed at renewal

45 Customer Scenario: CRM On-premises customer renews their EA and is granted successor licenses using Dynamics 365 On-premises SKUs with transition pricing 1. CRM Pro licenses receive grant for Dynamics 365 for Sales and Dynamics 365 for Customer Service 2. CRM Essential licenses receive grant for Dynamics 365 for Team Members (OP) 3. Customer only pays SA on the new licenses, and receives discounted pricing with transition SKUs Current EA Renewal Next EA 250 CRM Pro CAL L/SA 250 Dynamics 365 Sales CAL SA 250 Dynamics 365 CS CAL SA 500 CRM Essential CAL L/SA 500 Dynamics 365 Team Members SA

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47 Enterprise & Business Edition Pricing and Licensing Guides