Introduction to BroadSoft Design
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1 Introduction to BroadSoft Design
2 We believe that the User Experience will be the primary success driver for UC. BroadSoft Design
3 Agenda Welcome to BroadSoft Design End-User Experience Approach Adding Value to BroadSoft UC-One BroadSoft Design Capabilities Sample Customer Portfolio Contact Us
4 Welcome to BroadSoft Design! mportal Inc acquired by BroadSoft in June 2015 Launched as new BU to address market need for custom UC solutions, that focus on the end user experience Bring 15 years of design and development expertise across mobile and web Specialize in carrier-grade apps and services, including deep back-end integration
5 Enabling Cloud-Based Connected Experiences Across Users, Devices and Platforms Communication / Collaboration Customer Care / Self-Service Business Process / Field Apps Video Discovery & Delivery
6 How BroadSoft Design Adds Value to BroadSoft UC-One BroadSoft UC-One CUSTOMER EXPERIENCES BroadWorks Apps Clients SERVICE PROVIDER Operations ENTERPRISE / BUSINESS / VERTICALS Buyer Administrator End User BroadCloud Portals Dashboards Integration Admin Customer Care Channels Non-Technical Admin Ops Care Self-Service Preferences Profiles UC Platform User Experience Sell-To Sell-Thru
7 BroadSoft Design Capabilities - End-to-End Expertise! Architecture & Technical Strategy Brainstorming/Ideation Front-end design (UI & UX) Carrier-grade mobile app development OEM device integration (embedded s/w) Back-end system integration Managed Services On-going Lifecycle Management
8 Methodology: End-to-End Services based on a Software Framework Consult/Strategize Design Develop Launch/Manage Software Framework: SPRINGBOARD CXP
9 SPRINGBOARD CXP Software framework (middleware) that provides re-usable building blocks Provisioning, Profiles Authentication, Notifications User Management Licensing Reporting & Analytics APIs allow for integration with both existing and 3rd party systems SPRINGBOARD MXP Architecture
10 SAMPLE CUSTOMER PORTFOLIO q Communication / Collaboration q Customer Care / Self-Service q Business Process / Field Apps q Custom Solutions
11 Comms+Collab Time Warner Cable Phone 2 Go Mobile communications app Lets subscribers manage their home phone from their mobile device VoIP Visual Voice Mail Conferencing Pt-to-Pt Video Messaging Family groups with presence
12 Comms+Collab Comcast Xfinity Connect Mobile & Web communications app Lets Comcast subscribers manage their home phone service from any connected device VoIP Visual Voice Mail Messaging
13 Comms+Collab BroadSoft Chromephone Pre-configured Chrome app Supported on both Chromebooks and Chrome browser Integrates Google for Work with BroadWorks Voice Video Chat (Not yet GA)
14 Customer Care Comcast Xfinity My Account Mobile self-care app Lets subscribers manage their Comcast account Pay bills Schedule auto-payments Manage alerts Troubleshoot home services Schedule and track service appointments (See Tech ETA)
15 Customer Care Comcast Tech ETA Field Service function, part of Xfinity MyAccount Tracks progress of technician visits on real-time map Also used by Comcast technicians Find next appointment Update status Share location Send customer notifications
16 Customer Care Time Warner Cable MyTWC Mobile discovery hub Displays all TWC apps in one place VoIP, Visual Voice Mail, Messaging Bill Pay Account Management Home Service Troubleshooting Video Customer Care Wi-Fi finder
17 Customer Care Time Warner Cable Video Customer Care New feature in MyTWC Enables video sessions between end users and customer care rep 1 or 2-way video Text chat Screen share Co-browse Finger painting
18 FIELD SERVICE Business Process Time Warner Cable Sport Time Warner Cable SPORT Field Service app for engineers Provides access to back office systems while out in the field Streamlines site survey and design process Geo-Location Asset Management Resource Scheduling
19 Business Process ICF International Utility App Field Service app designed for Utility customers Enables field technicians to capture data out in the field One handed operation Pre-populated fields Barcodes Video Geo-tagging
20 Video Discovery & Delivery Bright House Networks TV Explorer Mobile and web app for video discovery and delivery Makes it easy for users to find and schedule their favorite shows On-demand movies and broadcast TV Social capabilities
21 Additional Sales & Marketing Resources Web Site Video Case Studies Collateral Blog
22 Westpark Drive Suite A120 McLean, Virginia Sales:
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