Mobile. Business-class mobile with a focus on customer service

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1 Mobile Business-class mobile with a focus on customer service

2 Gamma Mobile - the business-only mobile network with first class customer service Get the flexibility and quality of service you deserve from your mobile provider. Gamma owns and operates its own mobile infrastructure, so becoming a Mobile Virtual Network Operator (MVNO) with us will make all the difference to the way you manage your customers. We will give you access to the core systems within the Gamma mobile network, so you can easily and quickly make changes to the mobiles within your base directly on the mobile network, in real-time, without having to involve a third party. With Gamma Mobile, you have the flexibility of working with multiple large mobile carriers coupled with the care of an independent provider, giving you the best of both worlds. The key benefits of Gamma Mobile Control When you become a Gamma MVNO you will soon find you have a level of control over your base that you would normally expect a mobile network operator to have. This amount of control will let you take your customer service to the next level, ensuring that you keep your customers longer and improve sales through testimonials and word of mouth referrals. We give you access to our online portal, which means you can make changes to your mobile numbers directly on the core of the Gamma mobile network, just as an operative from a network would do. This will enable you to respond quickly to customer requirements such as: Flexibility As an MVNO you will have complete flexibility over what you offer to your customers. Whatever their unique requirements may be, as a MVNO you are in the best position to meet them. You can set your own contract terms, such as length of time or call spend. Coterminous contracts and base flex terms mean you are no longer beholden to the networks terms. Provisioning a new connection Suspending a service Changing tariffs Adding bolt-ons Lifting bars Your commercial offer to your customer is entirely in your control. Our flexible models allow you to offer simple tariff discounts though to building whole new tariffs to suit your customer. We all know that billing plays an important part in keeping your customer happy. Because we bill you wholesale, working with your billing partner will enable you to structure the bill to meet their requirements, thus setting you apart from the competition.

3 Choice Gamma provides a number of ways to become an MVNO depending on your mobile experience and internal resource. We also give you the ability to move through the range of models as your requirements change. Wholesale This is our most flexible model and puts you in total control of your billing as it is a straight pence per minute/pence per megabyte tariff. It is best suited for partners who have long time mobile experience both commercially and billing. Retail Minus We take some of the heavy lifting and set a retail rate and give you a discount from that level. This means you do not have to worry about what the market rates are for all call types. It has the advantage of giving you the ability the change rates as and when you want to. This model is best suited to partners who have little mobile billing experience. Simplicity This is our billing bureau service which puts you in control of all aspects of your mobile service, from your sales proposition through the in-life management of your customer to providing a bill in your own name and brand. Simplicity comes into its own if you have mobile experience as a dealer and are waiting to make the next step of taking control and ownership of your mobile base. Ownership As a MVNO you will have true ownership of your mobile customer base and brand. Gamma holds no rights over your customer base. After all, it is you having the relationship with your customer which is the true value. Why should you not own that base? Gamma s approach is that it is your company, your relationship and your brand, and to enhance that you are able to opt for branded SIMs. It means your base is more of an asset to your company than it would normally be if your supplier billed it on your behalf or contractually held ownership. Mobile for business Business needs are much different to consumer - reliability is critical. Traditionally the business market has had very limited access to good value, reliable data. At Gamma we understand that the future is all about data - so we provide our business customers with access to the biggest mobile data service in the UK, giving them a better overall mobile experience. We also offer a great range of standard and optional features including 4G as standard and business-grade voic . Our voic has been built with the business user in mind, with a range of great features such as extended message storage, flexible greeting options customised to particular numbers, tailored greetings based on business hours and extended greetings. A focus on customer service Gamma is committed to excellence in customer service and support - it s what makes us stand out from our competitors. So with Gamma Mobile you get the same service excellence we already deliver for our other telecom services. Our UK support teams are co-located so you can always get through to the right person to handle your query, and our teams are experts in both fault resolution and provisioning. Flexible tariffs We offer a range of mobile tariffs including pay-as-youuse, single user, shared user and unlimited, as well as a selection of bolt-ons such as text, data, international roaming and our unique MultiNet service. Alternatively, we can work with you to find a bespoke package that suits your needs.

4 Which type of business is Gamma Mobile suitable for? Gamma Mobile includes a number of services and tariffs to suit a wide range of businesses. Our unique on-net tariffs are ideal for organisations looking to integrate mobile and fixed-line telephony. Gamma Mobile is suited to businesses that have any of the following requirements: A business-class mobile network Our network is designed with business users in mind, from providing you access to more than one network for improved coverage with our MultiNet service through to a great range of standard and optional features including business-grade voic . If you re looking for a supplier that has years of experience working with the channel and a provider with its own reliable network, Gamma Mobile is the ideal choice. Improved coverage Being contactable when you are mobile is key to doing business well. Now there s no need for multiple provider contracts for your business because, wherever your offices are located in the UK, Gamma Mobile s MultiNet bolt-on gives you access to more than one network from a single SIM. Supplying our MultiNet bolt-on service enables you to set yourself apart from the competition. While your competition is pitching a standard service you are selling a service for now and in the future. Business travel bolt-ons To avoid bill shock and unexpected data charges when overseas, Gamma Mobile enables you to control expenditure when roaming with our range of Business Traveller bolt-ons to suit your schedule. Mobile data requirements We have a range of cost-effective tariffs to suit any requirement. Whether it s mobile broadband, or both, we provide access to the biggest data network in the UK with the speeds and connectivity you need. We know how important it is to stay connected, so we won t cut users off when they reach their threshold, instead we ll send a near-time alert letting them know they re reaching their limit. High number of internal calls, on the road or in the office Gamma Mobile is ideal for companies who need to be in constant contact with their mobile users, whether it is via voice or . Our position as a fixed-line and mobile provider means you can benefit from preferential on-net rates. Service Excellence Gamma is also committed to excellence in customer service and support - it s what makes us stand out from our competitors. Our UK support teams are co-located so you can always get through to the right person to handle your query, and our teams are experts in both fault resolution and provisioning.

5 Business-class Voic A flexible voic platform that can be tailored around your customer s business It s extremely important to your customers that their users are contactable for as much of the time as possible. But there are going to be times when it s not possible to take a call and they ll need a reliable voic platform. Our voic platform has been built with the business user in mind and has lots of features including: Extended messages and storage Callers can leave extended voic messages of up to 6 minutes, and any unsaved messages will be stored for 30 days. Once the message has been saved it will remain in the mailbox until the user deletes it* Flexible greeting options with customised message to particular numbers Tailored greetings based on business hours Users can have one greeting for when they re at work and another greeting for when they re not Extended greeting This feature enables users to set a greeting but does not allow the caller to leave a voic message. It s ideal when they re on holiday and cannot reply to voic s Benefits Reliability Designed to help ensure notifications get through on time so voic s can be picked up and responded to more quickly Professionalism Builds stronger relationships with key customers through personalised greetings Flexibility Build distribution lists, store messages, set up alerts and greetings and leave messages directly in another user s mailbox within their network

6 The contents of this message are not intended to be contractually binding and shall not vary the terms and conditions under which this service is provided by Gamma which shall continue to apply in full. Tel Web We re a certified Carbon Neutral* Company. This means you can demonstrate green credentials yourself. By working with us you have a solution that not only helps the environment but also enables you to become greener and conform to new Government environmental policies. GMCP-0218