Managing a Digital Enterprise with SAM 4.0

Transcription

1 Managing a Digital Enterprise with SAM 4.0 Lausanne Beat Brunschwiler, TU-HSG, Head of CC SAM, Comsoft Marc Stiefel, CEO, auditq

2 Agenda. 1. The Challenges of a Digital Economy 2. auditq Managing a Digital Business 3. Requirements of Software Asset Management 4. SAM 4.0 from Counting Licences to Active Management 5. Comsoft s SAM 4.0 Offering 6. Examples of Service Excellence Managing Digital Enterprise with SAM 4.0 2

3 Managing Enterprises in the Digital Economy In a digital economy, management needs to absorb a constant stream of information on business performance, market demands and compliance Managing Digital Enterprise with SAM 4.0 3

4 The Reality of Management Information and Reporting Managing Digital Enterprise with SAM 4.0 4

5 Sound Leadership in a Competitive and Networked Environment. Business Processes Intercompany Processes Process as a Service Application 1 Application n SaaS Web Store Web Services Office Services Business Applications Partners Applications Software Subscription Network Security Server/ Storage Clients IaaS You are always in the loop about... customers and partners company performance external service performance and SAM 4.0 subscriptions service and process resources corporate KPIs compliance manage your company in real-time As a result you are able to proactively respond to events in an informed manner Managing Digital Enterprise with SAM 4.0 5

6 Paradigm Shifts on All Layers. Management and decision making Compliance management Before Based on historical information, source is often opaque Periodical evaluation and spot checks After Transparent real-time data flow Embedded into processes and services Process management Siloed and tool-specific Holistic and with end-to-end tools Business services Availability E2E availability, performance, and performance losses (e.g. man hours) Corporate reporting Manual, siloed and multi-standard Integrated, automated, real-time, processual Compliant Managing Digital Enterprise with SAM 4.0 6

7 auditq Methods for Data Collection. The Principle auditq measuring modules view your data from the outside. No software is installed on your production systems. Measuring modules are built, monitored and maintained by auditq. Automated Process Data Collection Operational Data Logs Analytical Tools Process and business KPIs are periodically provided by the customer or extracted from processes and operational data by auditq. auditq has a large variety of connectors for harvesting data (SAP, Splunk, ServiceNow, etc.) and logs to facilitate analyses. auditq s end-to-end methodology measures the availability, functionality and performance of processes, applications and critical infrastructure. To this end, auditq will install measurement points at all relevant sites. auditq end-to-end method Managing Digital Enterprise with SAM 4.0 7

8 Exampel of an auditq Dash Board. Visit our booth for a real-time demo Managing Digital Enterprise with SAM 4.0 8

9 SAM 4.0 From counting licences to active software and service management Managing Digital Enterprise with SAM 4.0 9

10 Facts and Trends. Processes are connected across companies By 2017, companies will be sourcing an average of 30% of IT services from the cloud Subscription models will supersede the traditional licence business Cascading multi-partner processes and infrastructures necessitate innovative management solutions IaaS Supplier SaaS Government PaaS Customer 30% In 2017, 68% of companies will be required to perform a software audit Automated data collection and monitoring is vital to meet future compliance demands 70% Managing Digital Enterprise with SAM

11 Complexity in the Cloud. Customer IaaS PaaS VDI DRaaS SaaS DEVaaS DBaaS Supplier Government Partners (3rd parties) IT Business Managing Digital Enterprise with SAM

12 Complexity Shadow IT in the Cloud. Customer PaaS VDI Supplier Partners (3rd parties) IaaS DRaaS SaaS DEVaaS DBaaS Government IT Business Managing Digital Enterprise with SAM

13 Challenges. Business Suspension of established market mechanisms Systematic use of big and fast data as a business asset Implementation of and compliance with corporate governance Organisational Responding to structural change, digital collaboration and collaboration with third parties Efficient use of IT (balance need and compute, energy and storage resources) Resources for IT and cyber security Legal Mitigating risks in third-party collaboration (contracts, response times, responsibilities, etc.) Mitigating risks of defaults and potential penalties (e.g. supply chain disruption) Documentation of misperformance Proliferation of added-value service models Growing importance of control mechanisms and documentation (monitoring of all business and service objects including contract data) Data usage Regulatory demands Managing Digital Enterprise with SAM

14 E2E Management and Reporting Comsoft SAM 4.0 Software and Service Asset Management. Compliance Risk Management, Vendor Information, Reporting Controlling Budget Management, Contract Management, Volume Management Self Procurement Enterprise Resources, Services and Software and Kiosk Cloud Provisioning, Asset Management Resources Management On-premise Services Cloud Services Process Partner End-to-End Business Process and Service Performance Monitoring Managing Digital Enterprise with SAM

15 Thank you. Any Questions? Managing Digital Enterprise with SAM