HOTEL LOGISTICS TAILOR-MADE LOGISTICS SERVICE PACKAGES FOR THE INTERNATIONAL LUXURY HOSPITALITY INDUSTRY

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1 HOTEL LOGISTICS TAILOR-MADE LOGISTICS SERVICE PACKAGES FOR THE INTERNATIONAL LUXURY HOSPITALITY INDUSTRY

2 SCHINDELLEGI HANOVER LONDON LAS VEGAS MACAU

3 4 5 OUR PHILOSOPHY Excellence through innovation. This philosophy runs through our entire involvement from the first point of contact with suppliers to the final handing over of a completed room. We continuously invest in the latest technology and in our people enabling us to surpass our high standards, and keep delivering seamless solutions. KUEHNE + NAGEL SPECIALISES IN THE MANAGEMENT AND IMPLEMENTATION OF TURNKEY LOGISTICS SOLUTIONS. WE HAVE A WEALTH OF EXPERIENCE IN DELIVERING TRANSPORT, WAREHOUSING AND INSTALLATION SOLUTIONS FOR INTERNATIONAL LUXURY HOTELS AND THE GAMING INDUSTRY. OUR CLIENTS We have a strong commitment to provide a level of service that exceeds the expectations of our clients. We cooperate with owners and operators in the luxury hotel business and the gaming industry, as well as with hospit ality procurement companies and hotel developers. The extensive array of projects we manage allows us to constantly enhance our solutions, and design them for the individual needs of our clientele. OUR PEOPLE We strive to continuously im prove our solutions with ne w ways to cr eate and deliv er value for our clients. Creativity, investigating opportunities and embracing new ideas characterise our dedicated experts. Knowing that a high degree of flexibility and communication is required to manage time sensitive and unique projects, we work together as a global team to achieve excellence.

4 6 7 OUR PORTFOLIO Our product portfolio provides logistics solutions for all the complex needs and challenges of the luxury hospitality industry. PRE-OPENING FF&E for hotel openings and refurbishments OS&E for hotel openings GS&E for casino operators POST-OPENING Guest amenity programs Brand standard roll outs Uniform programs

5 8 9 HEAD OFFICE FOR HOTEL LOGISTICS From their location in Schindellegi Switzerland, the V ice President of Hotel Logistics, Global Sales and Marketing Manager and the Global Projects Manager guide our worldwide centres of excellence. They seek to devise and globally implement our standards, ensuring all our international clients receive the same impeccable service. They help us stay true to our philosophy by continually investing in the latest trainings for our t eam and developing new solutions to meet the ever changing needs of our progressive market.

6 10 11 THE AMERICAS Our US of fice is in Las V egas, Nevada, the birthplace of the hotel and gaming industry. Focus is solely on the hospitality industry and our experts serve all of the Americas. The US based in-house installations team have constantly been at the forefront of their field, and have used this exper tise to execute groundbreaking projects all over the world. This dedicated team come to every project with the tools to meet any challenge. They deal with hospitality and g aming installations on a daily basis and ar e quick to organise manpower and equipment to accomplish the work efficiently. Our installers have experience with a wide range of FF&E and GS&E products, including table games, slot machines, slot bases and signage. Quality is a necessity, and we ensure the finished product has the precise and professional look that y ou require. The complete service stretches to liaising with local regulatory boards to ensure gaming installations meet approval. Chief Financial Officer Francisco Perez-Egaña Starwood Hotels & Resorts said: WE ARE EXTREMELY HAPPY WITH OUR CHOICE IN NOMINATING KUEHNE + NAGEL AS OUR LOGISTICS PROVIDER. THEIR ABILITY TO MANAGE THE ENTIRE SUPPLY CHAIN AND OFFER A TRUE TURNKEY SOLUTION ALLOWED US TO OPEN OUR PROPERTIES EFFICIENTLY AND WITHIN BUDGET.

7 12 13 NORTH WEST EUROPE Located in the United Kingdom s London metropolis, our office echoes and under stands the historical architecture and intricate detail of this established luxury market. This office provides solutions throughout the North West of Europe, with special focus on ho tel openings and refurbishing projects. Our UK t eam have been continuously praised about their management and inst allation of mock -up rooms. We ensure that your mock-up suites are ready for viewing to deadline. Every consignment is coordinated from point of origin to its safe inst alment and positioning in the sho w room. We recognise that a high degree of flexibility is required to manage these time-sensitiv e and uniq ue shipments and can of fer you the reliability you need to mak e decisions on time, a voiding delays to your overall project. All transportation solutions are individually designed and use our expertise at every stage to balance business objectives, with cost-efficient operational planning and execution. Partner John Coombs Sr. Project Manager for the refurbishment project at the Savoy in London said: "KUEHNE + NAGEL DISPLAYED A FLEXIBLE, INNOVATIVE AND DEDICATED APPROACH TO A VERY CHALLENGING AND COMPLEX PROJECT. THEIR TEAM WAS DIRECTLY INVOLVED IN THE DECISION-MAKING PROCESS AND PLAYED A MAJOR PART IN THE SUCCESSFUL REOPENING OF THE SAVOY HOTEL".

8 14 15 CENTRAL EUROPE, MIDDLE EAST & AFRICA Our first Hotel Logistics office was opened in Hanover, the heart of Germany, and has developed and maintained many of our global partner relationships over the years. When a customer is looking to launch a new range of amenities or needs materials for a marketing campaign, our experts in Hanover are responsible for all aspects of these pr ograms throughout the world. We have a global warehousing program for our international amenities. This is pr ovided to every hotel operator and is a st andard which we base our business on. Our solutions range from regular stock replenishment through a centralised warehouse, to comprehensive global supply chain coordination. In addition, we have the ability to extend these solutions to include sophisticated decentralised warehousing operations with full stock visibility for the hotel s procurement departments. This reduces both freight expenditure and delivery times. Ordering y our goods is made easier with our online e-procurement web platform. Corporate Purchasing Manager Kempinski Hotels Anke Schwarz, KEMPINSKI HOTELS TOOK ADVANTAGE OF KUEHNE + NAGEL S OS&E SUPPLY SOLUTIONS. THE SERVICE WAS MOST EFFICIENT AND PROFESSIONAL, AND THE COMPANY STAYED WITHIN BUDGET AND ENSURED TRANSPARENCY AT ALL STAGES. AS A FAST-GROWING HOTEL GROUP, WE WERE FULLY SATISFIED WITH KUEHNE + NAGEL S HOTEL LOGISTICS SOLUTIONS.

9 16 17 ASIA One of the world s prime locations for gaming is Macao and many of the industry s leading companies are being attracted to this small peninsular. This has lead to our investment in a strong operation to support this growth. Our dedicated Hotel Logistics team focuses on the latest trends in hotel building and mega structures. Drawing on our philosophy, advanced technology and innovative thinking keep us at the forefront of this dynamic industry. The skills of our team go far beyond the efficient placement of furniture, but into the intricate world of artwork installation. Artwork pieces in today s hotels vary greatly and require specialised attention. We pride ourselves on our ability to handle the com plex storage, delivery and instillation requirements of numerous valuable and unique pieces. Through our consultation service we liaise with the artist and other contractors to ensure we get everything right down to the finest detail. Our expertise covers: Bobby Mohseni, Director MFA Asia Ltd. said: "KUEHNE + NAGEL HAS PROVIDED AN INTERNATIONAL LOGISTICS NETWORK WITH TURNKEY LOGISTICS SOLUTIONS, IN PARTICULAR ARTWORK INSTALLATION SERVICES, TO ASSIST MFA FOR MAJOR CORPORATE AND HOSPITALITY PROJECTS ACROSS ASIA SINCE BEST IN LOGISTICS IN ASIA." Antique Artwork Sculptures Special Installations and surfaces 3D wall fittings

10 18 19 GALLERY At Kuehne + N agel we ar e committed to innovation, and are continually enhancing the technology available to our clients. Today s extended supply chain en vironment calls for tools that connect multiple sets of data into a single coherent visibility stream. This enables more informed decision making, r esulting in an efficient and ef fective supply chain. Gallery, our new visibility tool, is a combination of advanced technologies that creates a visual aid and virtual link to your future hotel opening. Realising that a comprehensive reporting tool is one of our clientele s primary requirements, we have developed Gallery through integrating multiple systems. We can now provide, through a single interface, visibility and reporting from the receipt of a purchase order to the installation of the pr oduct in its f inal location. The functionality of the system allows full visibility of orders detailed by line item. This is automatically generated, increasing both speed and accuracy while minimising the duplication of work. All historical data is captured and used to analyse how our clients work best, and forms the basis for our pr ogram of continuous performance improvement. Our team has f lexibility on sit e to permit accurate item call of f and contr ol at handover points. From the warehouse to the final mile with the inst allation team, Gallery provides a real-time and complete overview of a project s status. This latest advancement allows both our project team and our clients a clearer outlook on project planning, budge ting, forecasting and controlling.

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