PCM Consulting an SAP partner. September 2013
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1 PCM Consulting an SAP partner September 2013
2 SAP s mobile solutions - industry s most comprehensive portfolio Support for All Popular Devices SAP Store Implementa6on and Hos6ng Services SAP Mobility Pla:orm LoB/Industry Apps Customer Apps Analy6cs Apps Mobile Enterprise Applica6on Pla:orm (MEAP) Mobile Device Management Mobile Consumer Applica6on Pla:orm (MCAP) SAP Business Suite Databases 3 rd Party Applica6ons Instant Mobiliza6on Full- Service Pla:orm Support for SAP & Third Party Apps/Databases
3 SAP s mobile portfolio build, buy and partner strategy 1 Platform, 1000s of Applications, 1M+ Developers Cloud On-Premise Banking Retail Telco B2C Apps B2E Apps Industry LoB Analytics Custom Partner Partner Travel & Hosp Media & Ent Automotive Mobility Development Tools/SDK Platform SAP Mobility Platform Unified B2E + B2C Platform + Mobile Device Mgmt + Related Services Afaria Mobile Device Management Sybase 365 Messaging Infrastructure SAP/Sybase Build Ecosystem
4 WHY A CONSUMER MOBILE SERVICE Improved Customer Engagement Call Center to Mobile Personalize Customer Communica6ons From Pull to Push Enhanced Customer Care and Self Service Smartphone Apps, SMS, Mobile Web, Web Anywhere transac6ons Purchase, Pay, transfer via mobile
5 MOBILE COMMERCE PORTFOLIO Adaptable Mobile Apps Banking Wallet Utilities Consumer Products Retail Solutions Finance Telco Utilities CP Retail Customer Success Interoperability Business consulting Support for all mobile channels Integrated mobile marketing Embedded business intelligence
6 REQUIREMENTS Account balances Transac6on history Account details Card management PIN management Complaints management No6fica6ons/alerts User preferences such as languages or limits Back office func1ons Reports, etc. Mobile Banking Mobile Payments Mobile Money AirTime TopUp P2P, Bill Pay, Int l RemiVance Merchant Payment Agents KYC details/collec6on Cash in/cash out Merchant Merchant portal, fee tracking Merchant on- boarding Back office SeVlement, Clearing, Fee distribu6on Customer Support Blocking, enabling, reversals Balance, statement,bill pay Transfer,cash in/cash out Merchant payment, micropayments, loan repayments Agents KYC details/collec6on Cash in/cash out Merchant Merchant portal Merchant reports, fee tracking Back office GL, sevlement, clearing, interest rate calcula6on, bulk payments Customer Support Blocking, enabling, reversals Cost Savings New Services New Value
7 REQUIREMENTS Mobile Utilities Mul6 channel access. Account Management Usage History, meter readings Bill Payment Move- in Move out Bill Payment loca6ons Call before you dig Web customer registra6on and self service portal Back office func1ons Outage no6fica6on management User lifecycle management Customer Care Portal Mobile CP Primarily access via smart phone or SMS Smart phone registra6on and self- service Account Management, History, Balances, Tier avainment Reward catalog / selec6on Get points through ac6vi6es: scanning product code, upload picture, tweet, etc. Use points: get coupons, select from catalog Get informa6on on marke6ng campaigns, text messages on nearest availability, etc. Back office func1ons Link to/maintenance of rewards system Track rewards and tweets Automa6c rewards with 6er avainment Back Office link for inquiries /correc6ons Mobile Retail Shopper - Omni channel shopping Credit Account Management Loyalty Small payments Stored Value Help me tex6ng Store Associate / Manager Incen6ve and rewards Back office func1ons Targeted marke6ng and real- 6me offers Payment due no6ce alerts Delivery no6ce and rescheduling Call centre alterna6ve consumer help via text messaging
8 SUMMARY Common Pla:orm For Mobile, Web & SMS Op6mal user experience based on channel capability SMS, Mobile Web or Rich Client Scalability & Resilience Proven high volume support Hot swap capability in pla:orm for adding new func6onality Configurability and Adaptability Easily adapt new or exis6ng use cases to func6on across mul6ple channels Easily adaptable portals for customer care and customer self service experience Build once deploy mul6ple for smartphone app.
9 GLOBAL FOOTPRINT OF DEPLOYMENTS Canada Russia USA Germany Austria Albania Spain Poland Mexico Guatemala Peru Barbados Dom Republic Nigeria Egypt Qatar Kenya Pakistan Malaysia Bangladesh Singapore Indonesia Chile Argentina South Africa
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